Remote Design Research Interaction: Very Brief Overview

Remote Research Definition: Research where the participant is not sharing physical space with the researcher. When does remote fail? Bandwidth, Translation. It’s expensive and difficult to do live. Faces Most users don’t have webcams. Webcams are a little invasive. use Agencies when: No website access or People whine about firsttime visitors or Higher budget or Online recruiting failed

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REMOTE DESIGN RESEARCH

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I’M NATE BOLT

ROBOTIC DOG TREATS

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#ixd10 #Remote

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SO ANYWAY WHAT’s UP WITH YOU?

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THE REMOTE

DESIGN RESEARCH

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Remote Research

Definition:

Research where the participant is not

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THE WHOLE

REMOTE

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Native Environment

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Real Time

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I’ll trade you time

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Involved Observers

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Bandwidth

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Translation

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Minors

Consent is a bear.

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Faces

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Designing

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Change on the fly

“No one seems engaged in the laptop customizer”

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CommunicationReliableCan be expensive for internationalConference calls needed for observersThe PastphoneCheap or free

Harder for users

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Recruiting

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Recruiting Options

Grab someone in the hallway

Grab someone who isn’t directly involved in your project

IM your friends for a quick lookPanels and recruiting agencies

Real customers from marketing listsSite intercepts

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Gold Standard

Live recruiting

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use Ethnio when

Website accessSome budget

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use forms when

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Customer lists

Sub-segments

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Live Recruiting Math

Target: 6 recruits/hour

Allow for: 1% response (low average)

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WILL YOU BE ABLE TO TAKE

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WILL YOU HELP ME GET THE PLUG-IN

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WILL THIS WORK IF I HAVE AFIREWALL/PROXY/STRICT IT

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Advanced Techniques

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OXYMORON?

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hybrid studies

Numbers actually do lie sometimesAnd they don’t tell you the why

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Advanced Techniques

One to many moderation

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Burn the script