Webmaster''''s Guide to the Wireless Internet part 33 ppt

292 Chapter 7 • Deck of Cards: Designing Small Viewpoint Content The pyramidal navigational structure and accompanying elements seen across the Web did not suddenly appear overnight: Rather, they were developed as designers and Webmasters began to understand how users understand the Web.The end result is a structure that lends itself to the capabilities of the medium, and allows users to make sense of their position within the nonphysical space of the Web.You can see examples of this structure on sites all the way from Amazon to Yahoo! However, we’re barely beginning to understand how users make sense of the wireless Internet. It requires a new way of looking at the Internet, and its users have radically different needs and expectations than the users of the WWW. Users of the wireless Internet do not browse.A contributing factor to this is the walled gardens that have been created by many service providers.These sites come up when the user initiates a Web session, and effectively lock users into viewing only the sites that have struck a deal with the service provider. Some carriers do not even offer the opportunity to enter a URL from the browser’s start page. Yet another factor affecting how users interact with the wireless Internet is the difficulty of entering text into the browsers that are currently shipped on mobile phones. Users of Personal Digital Assistants (PDAs) running the Palm OS or Microsoft PocketPC OS have the option of entering data with a stylus or portable keyboard, but it is still a good idea to limit the amount of user input required for your site or application because these tools, although more effective than a numeric keypad, hardly rival their desktop counterparts in terms of input efficiency. www.syngress.com Figure 7.2 Use of Breadcrumbs for Pyramidal Navigation 159_wg_wi_07 10/23/01 10:36 AM Page 292 Deck of Cards: Designing Small Viewpoint Content • Chapter 7 293 It is important for designers, information architects,Webmasters, and applica- tion developers to create intuitive interfaces that allow users to form coherent representations of content and structure by interacting via a wireless device.You should strive to limit user input and help your users make efficient use of your site by providing lean, well thought-out presentation and clear navigation. Omit unnecessary elements, and thoroughly test those that remain with a variety of devices and users. In this section, we will cover some of the common mistakes that are made by Webmasters and discuss the importance of thinking like a mobile user while building your site.We will recommend some principles that will help to create a mental image of your site for your users, ensuring that they can use your site to quickly get what they need while on the go. Common Mistakes Made by Webmasters Some of the more common mistakes made by Webmasters include: ■ Wasting bandwidth ■ Forgetting task-based design ■ Providing too many options or too much information ■ Using branded,Web-like terminology instead of plain language We will cover ways around each of these mistakes in detail, but one theme remains common throughout:The metaphor of the Web is inappropriate to the new medium. Wasting Bandwidth In an age where broadband connections to the Internet are becoming fairly com- monplace, it is easy to forget the days where a 14.4k connection was considered high-speed. It’s rare now to find users that connect at speeds under 56k.This has become the de facto standard of baseline Internet connectivity and the speed for which most Web pages are optimized.The wireless Internet, however, is not sub- ject to this standard. If you are a wireless user in the United States, the fastest connection speed you will see is still below that of a 14.4k modem. Many Web users these days have a monitor capable of displaying at least 800x600 pixels of resolution and millions of colors.This is very different from the screen of a mobile phone, which will often be capable of displaying between 2 and 5 lines of text, with a resolution of less than 400 pixels square. It’s certainly not possible to fully represent a standard Web site on such a small screen. www.syngress.com 159_wg_wi_07 10/23/01 10:36 AM Page 293 294 Chapter 7 • Deck of Cards: Designing Small Viewpoint Content NOTE You can save your wireless users some download time (and money) by including all your application’s images within your Web Clipping Application (WCA). They can be referenced inside a server response by using the local icon element. More details on this can be found in Chapter 6. Given these strict bandwidth and screen size limitations, how can we maxi- mize the user experience? With simplicity and efficiency is how. One way to reduce bandwidth is to eliminate the use of graphics altogether. This method does have its advantages in that you will never have to convert any graphics to Wireless Bitmap (WBMP) format for use on a WAP device, but chances are you will still not want to completely give up images in your content or application. Instead, you should use images only when they are more effective than text. One example that comes to mind is that of a weather report. If you can display an image of a sun to represent “Today it is sunny,” you will save your users valu- able time in interpreting your content. In general, images should be eliminated from your content when there is not a direct benefit to the user.Avoid forcing your users to download an image for a splash screen, no matter how much you want users to see your company logo on entry to your site.These splash screens are the functional wireless equivalent of loading a 200k flash movie as the first page of your wired site. The best advice, should you employ the use of images, is to keep them as small as possible in terms of file size and resolution—squeeze as much value you can out of the bandwidth and screen size you have available.Your users will appreciate it and be more likely to return. Forgetting Task-Based Design The concept of browsing is a well-accepted metaphor for how people use the WWW, but it does not make sense to think of mobile users as just browsing the wireless Internet. Mobile users do not have the time or desire to aimlessly surf sites; rather, they have a specific need for information that is relevant to where they are and what they are doing at the time (or what they plan to do later). They are interested in how the wireless Internet can make their lives easier.They www.syngress.com 159_wg_wi_07 10/23/01 10:36 AM Page 294 Deck of Cards: Designing Small Viewpoint Content • Chapter 7 295 want to check their e-mail, view product inventory, check their stocks, or find out what movie is playing tonight. It’s very important, therefore, to provide your user with a clear and efficient path to the task they wish to perform. One common method is to make the browser’s Accept key point to the most dominant action, and use the Options key to provide other options for using the site. While planning your wireless site or application, develop use cases that describe the different tasks that users are expected to perform, and test them. How many steps does it take to perform the most common tasks? Is it clear to the user how to “get in, get it, and get out?” If you find your users are having difficulty finding what they need, then you should make changes to your site accordingly. Providing Too Many Options or Too Much Information One need only take a brief look at the front page of www.yahoo.com to see the wealth of information available on the site.There are literally hundreds of links on the front page of this site, which is well known as being fast-loading and easy to use.Yahoo! is one of the oldest Web portals, as well as one of the most suc- cessful.The site provides millions of people worldwide with information everyday.Yahoo! also offers free e-mail and personalized home pages that are catered to users’ home locations. One look at the Yahoo! WAP site shows an interface engineered for the mobile user.The site is categorized primarily as a personalized version of the site, including e-mail as the first listed option. Other options in the first few lines include an address book and local information.All told, the Yahoo! WAP site includes two initial pages with a total of approximately 20 links. The Yahoo! WAP site offers the user great deal of functionality but there is so much information listed that it is hard for the mobile user to quickly know exactly what is available to them. Regular use of the site will generate some familiarity, but it is hard for a new user to tell what is offered. Figure 7.3 illustrates the first page of the Yahoo! WAP site. In addition to their WAP site,Yahoo! also offers a Palm Web Clipping Application (WCA) for the palmtop user.This application can be downloaded from the Yahoo! Web site and installed on a handheld device running the Palm OS.The Yahoo! WCA is illustrated in Figure 7.4.You can see that they have pared down their site significantly to provide the Palm user with Yahoo! content.The use of well-crafted icons gives Yahoo! WCA user an instantaneous grasp of what is available to them. www.syngress.com 159_wg_wi_07 10/23/01 10:36 AM Page 295 296 Chapter 7 • Deck of Cards: Designing Small Viewpoint Content The most interesting part of the Palm WCA in comparison to the Yahoo! WAP site is that it actually contains less content, despite the availability of more memory and display area on the device.There is no link to the Yahoo! directory, no links to shopping, driving directions, horoscopes, or lottery results.There are many elements that are present in the Yahoo! WAP site that would be of use to the Palm user, but they are curiously absent.We can only speculate as to why these two wireless offerings put forth by Yahoo! are so different. Using Branded Terminology Instead of Plain Language Web marketing, in its effort to deliver “eyeballs,” has developed a language all its own. Elements of a site are often conceived, developed and labeled with mar- keting in mind.The result is a medium that is chock-full of language geared towards generating clicks (and advertising impressions).This is in direct opposi- tion to how a wireless site should be built and conveyed to the user. www.syngress.com Figure 7.3 First Page of the Yahoo! WAP Site Figure 7.4 Yahoo! Web Clipping Application 159_wg_wi_07 10/23/01 10:36 AM Page 296 Deck of Cards: Designing Small Viewpoint Content • Chapter 7 297 It’s critically important to deliver your information in a clear format.Try to resist the temptation to create new and catchy phrases for your content or appli- cation. Don’t create new metaphors when you don’t have to. Instead, use straight- forward, descriptive terms that will inform your users of exactly what to expect when they click on a link. For example, you may be tempted to think up a catchy name for your appli- cation that parses stock quotes.You could call it Market Update, Flash Quote, or Insta-Track. However, you would be best off to simply use “Stock Quotes” to ensure that your users understand exactly what they are getting, and that they do not waste precious seconds figuring out what to do or waiting for content that is not what they are expecting. Thinking Like a Mobile User The mistakes mentioned in the previous section have one root cause: The Webmaster is not thinking like a user. When you consider building a wireless inter- face to your application or a new wireless Web site, be sure to ask yourself:“Does my idea make sense for a mobile user?” If the answer is no, you should put down this book and continue to build effective Web sites. If your idea does provide some utility to the mobile user, then you should engineer it from the ground up as a mobile user-friendly site. Remember what you have learned as a Webmaster, and perhaps more importantly, forget what you have learned when it does not make sense in the mobile environment. There are three main ways to increase the usability of your small viewpoint content and tailor your application to the mobile user. First, look at your site and think about how or why someone might use it. What content should be on the site? For example, if you run a local portal site and you know that your users are interested in sports, traffic, and weather, you should make this information available to your mobile users.What tasks are they most likely to perform regularly? If you run a financial information site, you would most likely want to make stock quotes a prominent feature on your mobile site.Which task are users most likely to use on a given visit? Prioritize the placement of options on your site according to how they may be used and make it easy for users to get what they need with a minimum of input. Second, examine your site and remove any elements that do not aid usability. For example, if you have a splash screen that displays your logo and then immedi- ately sends the user to another card, consider reducing the size of the graphic or removing the splash page altogether. Perhaps you’ve built a card that uses unique www.syngress.com 159_wg_wi_07 10/23/01 10:36 AM Page 297 298 Chapter 7 • Deck of Cards: Designing Small Viewpoint Content icons as the bullets on a list of links.This can be effective, provided that the icons are very clear and easy to understand, but in many cases it will make more sense to remove the icons and use the <OPTION> element or softkeys. Third, design the navigation of your site with the mobile user and small- viewpoint interface in mind and run through your site with the worst emulator configuration you can find. One with two lines should be sufficient to convince you that it’s important to keep your site simple and to the point. Last, but not least, use DNS wildcards, client detection, and server-side aliases to reduce text input.Typing in http://wap.mysite.com/cgi-bin/applications/ weather/weatherfinder.cgi on a mobile phone is much more difficult then entering http://mysite.com/wthr. It may take a little work on the part of your domain administrator, and some forethought on how you structure your site, but it will pay off in the long run. Segregating Tasks Task segregation refers to the analysis of the use cases of your site, categorizing the tasks a typical user will perform as actions that occur most often (perhaps on every visit), tasks that occur with lesser frequency (perhaps on every 10th visit), and tasks that occur rarely (perhaps only on the first visit or every 100th visit or so).We will apply this analysis to one of the most common uses of the wireless Web: e-mail. It is important to look at the different actions that can take place in any e-mail suite.Table 7.1 lists e-mail tasks based on the frequency of the action: high frequency tasks are those that occur on almost every single time your user visits the site, medium frequency tasks are performed periodically by users, and low frequency tasks are rarely performed by the user. Table 7.1 E-Mail Task Segregation E-Mail Tasks Frequency Account setup Low Logging in High Retrieving e-mail from the server High Composing/Replying/Forwarding High Filtering and sorting e-mail into folders Medium Deleting e-mail Medium Account editing Low Logging out High www.syngress.com 159_wg_wi_07 10/23/01 10:36 AM Page 298 Deck of Cards: Designing Small Viewpoint Content • Chapter 7 299 If you take care to ensure that the high frequency tasks are always accessible, and that the medium and rare frequency tasks are out of the way yet easy to find when needed, your users will have a better experience using the system. Optimizing Bandwidth One of the most difficult bottlenecks to deal with when programming for the wireless Internet is caused by the size of the tiny chunks of data that most wire- less devices can receive.This is also frustrating for the mobile user, as they have to wait precious seconds for the trickle of data to download content to their device. In some instances this is limited by hardware and network connectivity. For example, many handheld WAP devices can accept only a little over 1K of data in any given transaction, due to their limited memory. There is also the additional concern of the subscription models that are pre- sent in the market. In some cases, users will pay a per-minute connect fee, while others may pay on a per-byte basis. Many mobile phone users pay for each minute they are using their microbrowser, and Palm.net users pay by the number of bytes transmitted to their device. In order to make your users’ experiences as smooth as possible, it is up to you to squeeze as much as you can out of every byte. It is even possible to make small refinements in terms of the actual characters used to code the cards that make up your application, which will have a cumulative effect on your deck’s the final weight. Minimize the Use of Images As we have already seen, the first way to decrease the amount of data sent to your users is to eliminate images from your application. Icons can be used to translate an idea to a user very quickly, however, and you should weigh the usability gained by the icon versus the usability lost by including the icon in the total bytes that make up your deck. Use Short Variable and Card Naming Conventions One of the easiest places to trim characters is in the naming of the variables used in your application. For example, userIdentificationNumber is a much longer vari- able name than simply id. Furthermore, the shorter variable name is just as easily interpreted by any programmer modifying the code, whether they are coding for the client or the server. www.syngress.com 159_wg_wi_07 10/23/01 10:36 AM Page 299 300 Chapter 7 • Deck of Cards: Designing Small Viewpoint Content Also, you can save some characters by using shortened ID attributes for the cards in your deck. Consider the size differences between information and info,or cat versus catalog. Keeping your card identifiers to three or four characters can save some data without affecting the legibility of the code. In fact, a coherent 3-letter naming convention can make your code more legible! Limit Display-based and Redundant Markup You can also make your code leaner by minimizing the use of display-based markup within your cards.This does not mean that you should not take care that your application can be interpreted easily, but rather that you should avoid gratu- itous use of font tags (such as within table cells in a WCA) or explicitly declaring attributes that are the same as the default value for the element (such as declaring <P ALIGN=LEFT”> when <P> will generate the same effect). Granted, we do not have intimate knowledge of the proprietary tokenizers (or compilers) that run on the WAP gateways, but if you limit the amount of data that you send to the gateway for processing and logically structure your markup to minimize the characters used for the desired display effect, you will save your users time and money. Index Your <SELECT> Lists One effective way to generate a smaller WAP binary while maintaining the user experience is by indexing your <SELECT> lists. Figure 7.5 will illustrate how to save characters and reduce the final size of the deck sent to the user.We will con- struct two different <SELECT> lists that will appear identical to the user, one using indexing, and the other containing a value that matches the description of the <OPTION>.This example is written in PHP, but it is possible to port this simple test page to any server-side scripting language. In the event that you do not have access to a scripting language, you can create two decks: one containing an indexed list, and the other containing descriptive <OPTION> elements. Figure 7.5 test.php <?php header("Content-type:text/vnd.wap.wml"); print("<?xml version='1.0'?>"); if(!isset($mode)) { $mode = ""; www.syngress.com Continued 159_wg_wi_07 10/23/01 10:36 AM Page 300 Deck of Cards: Designing Small Viewpoint Content • Chapter 7 301 } ?> <!DOCTYPE wml PUBLIC "-//WAPFORUM//DTD WML 1.1//EN" "http://www.wapforum.org/DTD/wml_1.1.xml"> <wml> <card> <p> Select a Continent:<br /> <?php if( $mode == "index" ) { ?> <select name="cn"> <option value="0">Africa</option> <option value="1">Antarctica</option> <option value="2">Asia</option> <option value="3">Australia</option> <option value="4">Europe</option> <option value="5">North America</option> <option value="6">South America</option> </select> <? } else { ?> <select name="Continent"> <option value="Africa">Africa</option> <option value="Antarctica">Antarctica</option> <option value="Asia">Asia</option> <option value="Australia">Australia</option> <option value="Europe">Europe</option> <option value="North America">North America</option> <option value="South America">South America</option> </select> www.syngress.com Figure 7.5 Continued Continued 159_wg_wi_07 10/23/01 10:36 AM Page 301 . that is relevant to where they are and what they are doing at the time (or what they plan to do later). They are interested in how the wireless Internet can make their lives easier.They www.syngress.com 159_wg_wi_07. efficient path to the task they wish to perform. One common method is to make the browser’s Accept key point to the most dominant action, and use the Options key to provide other options for using the site. While. opportunity to enter a URL from the browser’s start page. Yet another factor affecting how users interact with the wireless Internet is the difficulty of entering text into the browsers that are currently