4. On the General tab, uncheck the Don’t Allow Exceptions option, such as pointed out in Figure 8-14. Figure 8-14: Don’t Allow Exceptions option 5. Click the Exceptions tab, as Figure 8-15 shows. Figure 8-15: Exceptions tab 82 Part II • Optimizing Your PC 13_068557 ch08.qxp 12/13/06 6:14 PM Page 82 Please purchase PDF Split-Merge on www.verypdf.com to remove this watermark. 6. Click Add Program , as seen in Figure 8-16. Figure 8-16: Clicking Add Program 7. Click Browse , as Figure 8-17 shows. Figure 8-17: Clicking Browse 8. Browse to the following path: C:\Program Files\PC Pitstop\Optimize Chapter 8: Troubleshooting PC Pitstop Optimize 83 13_068557 ch08.qxp 12/13/06 6:14 PM Page 83 Please purchase PDF Split-Merge on www.verypdf.com to remove this watermark. Then select PCPOptimize.exe and click Open, as seen in Figure 8-18. Figure 8-18: Selecting Optimize 9. Click OK to return to the main Windows Firewall utility. 10. Click the Advanced tab, as Figure 8-19 shows. Figure 8-19: Advanced tab 84 Part II • Optimizing Your PC 13_068557 ch08.qxp 12/13/06 6:14 PM Page 84 Please purchase PDF Split-Merge on www.verypdf.com to remove this watermark. 11. Under the Network Connection Settings section, click Settings , as seen in Figure 8-20. Figure 8-20: Accessing Network Connection Settings 12. Click the ICMP tab, as shown in Figure 8-21. Figure 8-21: ICMP tab 13. Ensure the Allow Incoming Echo Request option is checked, if it exists. 14. When you are done, click OK. Chapter 8: Troubleshooting PC Pitstop Optimize 85 13_068557 ch08.qxp 12/13/06 6:14 PM Page 85 Please purchase PDF Split-Merge on www.verypdf.com to remove this watermark. Error During Installation Problem: During the installation of PC Pitstop Optimize a code 5 error appears. Fixes: This error appears when you are trying to install an application that is already open. Make sure to close Optimize before installing a newer version or during reinstallation. In most cases this problem is caused by pur- chasing Optimize just after running the free scan, because all that is required to run the application is to copy and paste in the license key. However, another installation of Optimize isn’t necessary. Customer Support Information For any other problems or specific questions, you can contact PC Pitstop Customer Support by visiting its website: http://www.pcpitstop.com/store/service.asp Online support for PC Pitstop Optimize is also offered on its Optimize discussion forum at: http://optimize.pcpitstop.com/ 86 Part II • Optimizing Your PC 13_068557 ch08.qxp 12/13/06 6:14 PM Page 86 Please purchase PDF Split-Merge on www.verypdf.com to remove this watermark. . necessary. Customer Support Information For any other problems or specific questions, you can contact PC Pitstop Customer Support by visiting its website: http://www.pcpitstop.com/store/service.asp Online support. Click the Advanced tab, as Figure 8-19 shows. Figure 8-19: Advanced tab 84 Part II • Optimizing Your PC 13_068557 ch08.qxp 12/13/06 6:14 PM Page 84 Please purchase PDF Split-Merge on www.verypdf.com. Click the Exceptions tab, as Figure 8-15 shows. Figure 8-15: Exceptions tab 82 Part II • Optimizing Your PC 13_068557 ch08.qxp 12/13/06 6:14 PM Page 82 Please purchase PDF Split-Merge on www.verypdf.com