Group Project Subject Organization Behavior Topic The Intern” Movie.pdf

- Expectation: For Ms Jules, always has very high expectations at work, she wants to manage the whole company by herself, and she always wants her employees to complete the work as quick

HO CHI MINH UNIVERSITY OF TECHNOLOGY INDUSTRIAL MANAGEMENT

TP.HCM

GROUP PROJECT Subject: Organization Behavior Topic: “THE INTERN” MOVIE Lecturer: Mrs Traong Thi Lan Anh

Class: CC03 Group: G Fam

No | Member’s name Individual roles Student Contribution

(Leader) contributor

2_ | Phan Trúc Hân Content contributor 2052463 | 100%

3_ | Nguyễn Đỗ Hạ Report maker and content | 2152219 | 100%

Nhién contributor

4 | Lé Gia Phat Content 2152853 | 100%

contributor

6 | Nguyén Duy Khang | Content contributor 2153429 | 100%

Leader’s contact information:

0979495213 (phone number) tho.lehng? 152300@hcmut.edu.vn (email) Keyword concepts:

Perception & Bias Work-stress

Leadership Organizational culture

Ho Chi Minh City, December 2022

TABLE OF CONTENTS

I PERCEPTION AND BIAS

1 Point based on Organizational Behavior

1.1 Factors That Influence Perception:

1.2 Perceptual Process: Jules's perceptual process for Mr Ben:

2 Counterpoint

3 Lesson learnt

H LEADERSHIP

TI WORK-STRESS

1 Point based on Organizational Behavior

1.1 Organizational factors

a Task demand

b Role demand

1.2 Personal factors - Families problems:

1.3 Individual differences - Jules’s personality traits:

1.4, Consequences:

2 Counterpoint

3 Lesson learnt

IV ORGANIZATIONAL CULTURE

1 Point based on Organizational Behavior

1.1 About The Fit’s Organizational Culture

1.2 Conclusion All About The Fit’s Organizational Culture

2 Counterpoint

2.1 About the current organizational culture of About the Fit

2.2 About the future of About the Fit’s organizational culture (consider hiring a new

CEO)

REFERENCES

APPENDIX

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I PERCEPTION AND BIAS

1 Point based on Organizational Behavior

1.1 Factors That Influence Perception:

a For the perceiver as Jules:

- Attitude: Ms Jules is a young director, full of enthusiasm for work, talented and always wants perfection in her work On the contrary, Mr Ben is an elderly man, so his working style is a bit slow, but he carefully observes everything and everyone around him

- Motives: Ms Jules's motivation is to lead the company to grow more in the future While Ben's motivation to work is to fill the empty time when his wife died, he works very leisurely and slowly

- Expectation: For Ms Jules, always has very high expectations at work, she wants to manage the whole company by herself, and she always wants her employees to complete the work as quickly and best as possible On the contrary, Mr Ben is a person who does not have high expectations at work, he just wants to complete his assigned work every day, even the smallest job such

as washing clothes for his boss or being his driver

hb Factor in the target

Background of Ben: Mr Ben is a 70-year-old man going to work using the old- fashioned working style - an old briefcase, a pair of old glasses, and an old phone, do not even use social media and doesn't know how to use a computer Mr Ben is a typical type of old-working person

c Factors in the situation

Working setting: Mrs Jules' company is a fashion company This is the field that requires youthful, trendy, stylish, dynamic and creativity But Mr Ben is a man who has spent his whole life engaged in the printing of contacts - a boring and old job, so when he was 70 years old, he seemed to be behind the working mindset of young people Ms Jules thought Mr Ben would never work in such a harsh fashion environment Mr Ben will not be able to keep up with the hustle and bustle of young people's work, because he is a technology-outdated person

12 Perceptual Process: Jules's perceptual process for Mr Ben:

a Observation When Mrs Jules observed how Mr Ben worked, Mrs Jules noticed that the items Mr Ben brought with him when he worked - an old briefcase, a pair of old glasses, an old phone He doesn't even use social media and doesn't know how to use a computer

b Selection After observing Mr Ben's belongings and actions, Mrs Jules began to select the images that stood out the most and attracted Mrs Jule's attention the most an old phone and Ben’s working style - not using modern technology She selected these things since they are different from her employees since everyone is high-tech and uses modern technologies such as smartphones, laptops, and computers to work

c Organization After observing the actions and objects that Mr Ben was carrying, Mrs Jules began to reason about the collected images She combined and associated Ben’s working style with her working style

d Interpretation Jules’s working life is set in the world of modern technology, all tasks are done through modern electronic devices In such a modern era, Mr Ben's working style is not suitable because he has an old-fashioned working style Therefore, when she saw the working style and the items that Mr Ben was bringing to work, she started judging Ben based on a shortcut - stereotype She assumes that Ben’s working style is inefficient compared to her employees

e Response After linking images and memories together, Mrs Jules stated that Mr Ben was an old- fashioned, slow person with poor working ability, no integration with the modern

technology world, and not keeping up with the times So Mrs Jules doubted Mr Ben's ability to work and looked down on him, not wanting him to work for her company

2 Counterpoint

In a dynamic company like About the Fit, many people would prefer Jules's working style However, when we look at a different perspective, we realize that Ben's working style is not deficient compared to that of Jules He has his working style and has the advantage to utilize that style Since he always observed everyone in the company very carefully and was always calm in every situation, even the most difficult ones That said, the more experienced people work, the more they will be slow and attentive

to their surroundings

3 Lesson learnt

- We should not look down on anyone because everyone has their own value Instead of "framing" our thoughts about another generation, we should try to learn more about them and utilize unique values

- Instead of having negative thoughts about others, we should listen to their thoughts and work collaboratively with them to accomplish a common goal

In life, we can’t ever achieve a goal solely in an organization, so we need to utilize our teammates' values to get everyone the job that suits them the most

1 LEADERSHIP

Because leaders frequently exhibit numerous behaviors varied by circumstance, therefore we should confine holistically by combining the theories that are most suited

to the situation According to the behavior of Jules throughout the movie, we figure out her behavior matches two leadership theories

1H

The first one is Path-goal theory In this theory, there are 4 leadership styles and Jules’s behaviors match all

Directive leadership is used to inform followers of what is expected of them: which is demonstrated when Jules visits the packaging department after she notices a problem with the parcels, and instructs employees on exactly how the boxes should be packed up

Supportive leadership is used to show concern towards the individual: When Ben feels uncomfortable, Jules asks if she gave him too much work, and he can tell her to reduce the workload

Participative leadership is where the leader consults with the group to gain opinions before making any major decisions: She consults Ben and her co- worker Cameron before deciding to hire anew CEO for the company

Achievement-oriented leadership is where the leader sets challenging goals for the followers to reach: It is demonstrated in Becky's case when she cried with Ben because she is already overwhelmed with her workload since Jules has placed many responsibilities on Becky which pressurizes her

The second one is Transformational Leader

Idealized Influence: Jules provides vision and a sense of mission to her employees, which is demonstrated as she gives positive feedback to her employees to increase the visibility of the website homepage Also, Jules acted

as a role model for all of her employees Even though she didn’t like the

“Senior Intern Program’, she also treated Ben politely, by saying “there’s nothing much for you to do here” She also asked him if he wanted to transfer

to another department that suited him better, yust email her Since she didn’t want the whole company a precedent for the rest of the company to follow

Individualized Consideration: Jules Gives personal attention, and treats each employee individually it is demonstrated as everyone will be given praise when achieving a new milestone by ringing up the bell to celebrate good things Or when Jules works directly with each of her employees to solve the problem that they’re facing

WORK-STRESS

1 Point based on Organizational Behavior

We have identified that Jules’s stress came from two primary potential sources

1.1 Organizational factors

a Task demand Every day, she is rushed off her feet for work, and to save time, she uses a bicycle to commute around her office

Jules takes good care of her company and even gives her colleagues advice directly

She is willing to personally answer the phone from customers (this job must be for employees only)

The company often receives so many orders that the customer service department is overloaded

Meetings happen so frequently that Jules needs more time for her family and self-interests

b Role demand: Jules is currently the CEO of a start-up fashion company on the upswing while being a mother and a wife, making Jules overwhelmed and messing up everything at work and home

= Consequence: Two role conflicts happened with Jules

Role conflict between being a mom (role |) and a CEO (role 2) of About the fit

Role conflict related to gender: based on common sense in today’s society, women often take the housewife role, and men go to work, but in this movie, it

is the opposite (Jules is a busy CEO, and her husband takes full-time at home taking care of their daughter)

Personal factors - Famili Jules doesn’t have time to take care of herself: Jules doesn't have time to eat a decent meal and often has to eat in the car to save time

Her husband's affairs

Jules doesn’t have time to spend with her family:

@ Jules fell asleep while talking to her daughter

@ Jules doesn’t have time to spend with her husband When she had time, her husband had already fallen asleep

1.3 Individual differences - Jules’s personality traits:

Jules is described as a driven, demanding, dynamic workaholic

Jules is responsible, she always does all the tasks by herself, even trivial tasks like fixing the glitch, and gives her number to her customer to personally solve

it

Jules is a sympathetic, passionate, and strong woman She doesn't assign tasks

to employees since she is a perfectionist, wanting every stage to be precise, and punctual and always wants to ensure the progress of the work

1.4 Consequences:

a Cognitive dissonance: Jules has two different attitudes toward this job First, she loves being a CEO, managing and operating her own company However, this job has been stressful and has led to other consequences in her personal life, making her work-life unbalanced Therefore, inside Jules emerges the second attitude; it’s not exactly that she hates this job She just wants to give up this job, take care of her family, and reunite the relationship between Jules and her husband

hb Psychological symptoms

- Low emotional well-being: She is always exhausted and has a mental breakdown

- Low emotional well-being: Jules usually cries, particularly at her office, because she can not accept her company being run by another CEO; when she is taking a bath at home or on a business trip with Ben

- Low emotional well-being: Jules quickly gets annoyed just because of a pile of packages on a desk

c Physiology symptoms - Fatigue: She fell asleep when talking with her daughter

d Behavioral symptoms - Higher absenteeism: She is often late for meetings, and forgets the names of colleagues

2 Counterpoint

Stress can be good and can trigger your fight-or-flight mechanism to help you handle emergencies Moreover, it can increase our awareness in difficult or dangerous situations, allowing us to act quickly in the moment In Jules’s case, stress is a motivator When faced with an unexpected or looming deadline, stress motivates Jules to get her work done in the workplace It also sharpens her senses and gives Jules the energy and a sense of urgency to complete her task

Jules has a chance to become a breadwinner in the family Modern women

always want to prove themselves to be a part of the labor workforce Hence, Jules should be proud of all her accomplishments, which she represents as a 21st-century woman > Stress from the “personal factors” gave Jules a chance to be a representative of a 21st-century woman

3 Lesson learnt

We must learn to coordinate the overall situation, analyze urgent tasks scientifically, handle the relationship between comprehensive and critical work, and distinguish between significant and secondary contradictions

When dealing with conflicts between family and job roles, trying to get the result of satisfactory rather than perfect Everyone is always making choices between their career and family about the distribution of time and energy,

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trying to do everything and expecting to be perfect, which will inevitably lead

to being disappointed, so we should put down our demands; many things only need to complete, instead of being perfect, which would ease the psychological burden of role conflicts

- Making good use of communication art is conducive to alleviating the negative impact of work and family role conflicts

Iv ORGANIZATIONAL CULTURE

1 Point based on Organizational Behavior

1.1 About The Fit’s Organizational Culture

a The bell will be rung when employees accomplish a new milestone: Jules announces and gives recognition to her employees, with compliments, she does it publicly and makes employees feel honored and proud

b The open-plan office style

- Jules riding a bicycle to move around the company

- The company has a room and a masseur to ensure their employees are relaxed with a clear mind and a healthy body

- Employees are allowed to wear whatever they want because there’s no dress code

- Jules also wants to know the names of her employees and interns to get closer

to them

c Jules wears everything that she sells: As the CEO of the company, she is willing to wear the clothes sold by her own company which helps her promote the brand

1.2 Conclusion All About The Fit’s Organizational Culture

This company has a strong organizational culture The employees are always eager to learn and have credit, they always know what they have to do and do it efficiently with the least constraints from their bosses The company also has a core value to bring the highest value for customers with its nicest and most quality products

2 Counterpoint

2.1 About the current organizational culture of About the Fit

This counterpoint is also a reason why strong culture is not always good The mess that is in the middle of the office, however, everyone ignored because they are always

so concentrated on their work and their tasks with high wants of recognition and reward, they forget about the mess they created They want to put their work a priority when they are in the office so they put unwanted and unnecessary stuff where they find most convenient for them This created a big mess in the middle of the office

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without any notice from other employees, as the mess does not affect their efficiency and productivity at work, only Jules is always annoyed with this We think Jules should have emailed the whole company to stop that activity and each one of them should try to clean that up

2.2 About the future of About the Fit’s organizational culture (consider hiring a new CEO):

a The CEO has no fit with the current culture: The employees will resist this change Their perception, motivation and emotion when working in the company will change Work performance and workflow will negatively be affected It will lose its strong culture and value, maybe becoming a weaker value and people will work in a different way than when Jules was in charge mainly

b The CEO fits with the current culture: This scenario is harder to happen but not impossible Of course, the new CEO will not be identical to Juless's work style, however, we do believe that a strong culture could be even stronger or still remain strong with a different style, as a lot of strong culture companies in the past still remain with the culture they had hundreds of years ago There would

be some changes from the new CEO however the culture will still remain strong with some changes but still the same core values The employees could even feel much better and their performance could be higher About The Fit success may be even bigger than what they are having nght now, not to mention the fact that Jules is still the founder and still have the nght to be in charge of most of the work, she still exists in the company, therefore the culture that she built could hardly fade just because there is a new CEO, a person that she chose carefully to fit with her demands and About the Fit

= A strong culture company will face complexities and hardships when it comes to changes However, the decisions of the former leaders have to be precise and witted when it comes to choosing the next leaders This problem shares the same with other movies and companies for instance: Ford motor company leaders after the era of Henry Ford,

3 Lesson learnt

When working in a large group such as an organization, the higher the position, the greater the responsibility, leading to the need to keep the image in the eyes of everyone But just wearing the outfit sold by yourself has erased the invisible distance between superiors and employees For instance, Jules' way of dealing with errors in business, complimenting people makes them feel more like a place they are being counted on and are important, and she wants them to feel that way although she forgets to express it sometimes, like when Ben reminds her about some facts about Becky Personal emotions not only have an impact on an individual's work performance but can also affect everyone around Invisibility creates discomfort, thereby creating an invisible distance that pushes people further apart For instance, Becky, doesn't receive enough recognition, and although she needs it to fuel her passion for working, she feels her position is vulnerable and easy to be replaced when