VIET NAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION ĐẠI HỌC TÔN ĐỨC THẮNG 30% PRESENTATION CAREER IN HOSPITALITY MANAGEMENT SUBJECT T
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VIET NAM GENERAL CONFEDERATION OF LABOUR
TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION
ĐẠI HỌC TÔN ĐỨC THẮNG
30% PRESENTATION CAREER IN HOSPITALITY MANAGEMENT SUBJECT
TOPIC: INTRODUCING ABOUT THE OPERATIONS
OF THE HOUSEKEEPING DEPARTMENT AT
MARINA BAY VUNG TAU RESORT & SPA
HCMC, 01/12/2022
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TON
FACULTY 4
RUBRIC FOR 30% PRES!
MAN SEMESTER 1, J
Presentation topic 30%: INTR
HOUSEKEEPING DEPARTMENT
Team members:
SoS (0) 5 cuc chì cu
Evaluation:
DUC THANG UNIVERSITY
)F BUSINESS ADMINISTRATION
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ENTATION OF CAREER IN HOSPITALITY NAGEMENT SUBJECT
THE ACADEMIC YEAR 2022-2023
¬ Day: 01/12/2022
DUCING ABOUT THE OPERATIONS OF THE
AT MARINA BAY VUNG TAU RESORT & SPA
No | Criteria Scale Mark Notes
1 Contents and answers 5.0
+ Hotel introduction (1.0)
+ Career opportunities (1.5)
+ Answers (1.0)
+ Department introduction (1.4 `
2 Presentation 3.0
Expression ability during the
+ Loud and clear voice
+ Fluently presentation
Interaction with audiences (1)
Teamwork (0.5)
Timing (0.5)
+ 15 minutes presenting
+ 15 minutes answering
presentation (1.0)
+ Font types, grammar (0.5)
+ Constructure (0.5)
+ Picture, diagrams (0.5)
+ Animations (0.5)
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Tin words: .L nh nnnnn HT n nh nen rêu
Đay month year 2022
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Chapter 1: The introduction to Marina Bay Vung Tau Resort & Špa 2n HH Hye, 4 1,1 History and development of Marina Bay Vung Tau Resort & Špa che 4 1.2 Business categories in Marina Bay Vung Tau Resort & Špa LH nh Huệ 4 1.2.1 AccommodatIon cccccccccseccecetecesseceseseesessscrseseesessscrssssesetssstissntesetsesessniesetsesenins 4
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Trang 51.1 History and development of Marina Bay Vung Tau Resort & Spa
Marina Bay Vung Tau Resort & Spa, located at 115 Tran Phu Street, Ward 5, Vung Tau city, Vietnam,
is established in 2019 This resort is designed in a contemporary architectural style, the system of 100 rooms of Marina Bay Vung Tau Resort & Spa is considered one of the most spacious, elegant, and comfortable rooms in Vung Tau
1.2 Business categories in Marina Bay Vung Tau Resort & Spa
1.2.1 Accommodation
Deluxe Double Room
fm Sleeps5 @™1Kingbed & 1Bathroom
32m? ¢ Ocean view « Non-smoking « Complimentary fruit basket
¢ Air conditioned « Balcony « Cable/Satellite TV « Room Safe
¢ Bathrobes Provided « Desk « Ceiling Fans « Daily Room Service
¢ Cots Available « Hairdryer « Room Service « Tea/Coffee Maker
¢ Television ¢ Wireless Internet ¢ Mini Bar Spacious room with Ocean View
Deluxe Twin Room
đổ Sleeps5 8 1Queen/Twinbed Ÿ% 1Bathroom
32m s Ocean view s Non-smoking e Complimentary fruit basket
® Air conditioned s Wireless Internet s Cable/Satellite TV s Mini
Bar s Bathrobes Provided s Ceiling Fans s Cots Available
¢ Hairdryer « Room Safe s Shower - separate s Tea/Coffee Maker
¢ Telephone « Television « Balcony
Spacious Room with Ocean View
Premier Deluxe Garden View DBL
fm Sleeps5 @@1Kingbed & 1Bathroom
40m? ¢ Garden view « Non-smoking *« Complimentary fruit basket
¢ Air conditioned « Balcony « Cable/Satellite TV « Room Safe
« Bathrobes Provided « Desk « Daily Room Service « Cots Available
¢ Hairdryer ¢ Tea/Coffee Maker « Room Service « Television
« Wireless Internet ¢ Mini Bar « Ceiling Fans
Spacious room with Garden View
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Premier Deluxe Garden View TWN
đổ Sleeps5 8 1Queen/Twinbed Ÿ% 1Bathroom
40m* ¢ Garden view « Non-smoking « Air conditioned
¢ Complimentary fruit basket ¢ Cable/Satellite TV « Room Safe
¢ Balcony « Desk « Ceiling Fans « Daily Room Service « Cots Available « Hairdryer « Bathrobes Provided « Tea/Coffee Maker
¢ Television ¢ Wireless Internet se Mini Bar « Room Service Spacious room with Garden View
Premier Deluxe Ocean View DBL
fm Sleeps5 8 1Kingbed & 1Bathroom
40m* « Ocean view « Non-smoking « Mini Bar « Wireless Internet
¢ Room Safe « Air conditioned « Complimentary fruit basket « Cots Available « Telephone « Television « Tea/Coffee Maker « Hairdryer
¢ Cable/Satellite TV *« Bathrobes Provided Spacious Room with Ocean View
Princess Suite Ocean View
fm Sleeps5 8 1Kingbed & 1Bathroom 60m? ¢ Ocean view « Non-smoking « Wireless Internet « Room Safe
¢ Mini Bar ¢ Air conditioned « Complimentary fruit basket
Spacious Suite With Ocean View
Royal Suite Ocean View villa
fm Sleeps? @@™Room1:1Kingbed # Room 2: 1 Queen bed { 2 Bathrooms
160m? « Ocean view « Non-smoking « Room Safe * Wireless
Internet ¢ Mini Bar ¢ Air conditioned « Complimentary fruit basket Luxury Spacious Royal Villa with Private Swimming Pool
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MEETINGS & CONFERENCES
e Opening times 6:00 - 22:00 | Monday - Sunday
e The Lotus Ballroom accommodates up to 200
guests With colorful tablecloths and 1 meter
high silver candlesticks along with the spotlight
and modern sound system, it creates great and
memorable events
EVENTS —- BANQUET
e Opening times 6:00 - 22:00 | Monday — Sunday
e Dining venues include:
© The Soi Restaurant
© The Italian Restaurant
© Ocean Bay Seafood Restaurant
SABAI SPA
e Opening times 10:00 - 21:00 | Monday - Sunday
e The Sabai Spa offers a relaxing retreat The simple soothing white marble and natural friezes, evoke elegance The Spa is divided into men’s and women’s areas, with six communal spa treatment rooms and one couple room Offering both men and women a full range of spa therapies and
treatments
FITNESS CENTER
e Opening times 6:00 - 22:00 | Monday - Sunday
e The Fitness Center at Marina Bay features state-
of-the-art fitness equipment offering one a
relaxing and invigorating experience and a great
workout session
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INFINITY POOL
¢ Opening times 6:00 - 22:00 | Monday - Sunday
e Swimming pools with blue clean, quiet water as mitrors are designed to create an effect that feels like the lake is stretching to the horizon, a visual effect of water with no boundary There is a shallow area for the little ones to enjoy too
1.2.3 Cuisine
SOI RESTAURANT
OCEAN BAY SEAFOOD RESTAURANT
Opening times 6:00 - 22:00 | Monday - Sunday
SOI Restaurant brings you typical Asian dishes
and traditional Vietnamese dishes and offers a
daily breakfast buffet sweeping view of the ocean
while dining relaxingly here
INFINITY LOUNGE BAR & COFFEE
¢ Opening times 6:00 - 22:00 | Monday - Sunday
® The Infinity Lounge is an ideal place to enjoy afternoon tea with a variety of pastries or enjoy the sunset with your favorite drink
Opening times 10:00 - 22:00 | Monday - Sunday
At Seafood Restaurant, you can take your favorite
pieces from our big aquariums to hand-pick your
favorite seafood and have it prepared just the way
you like by our skillful chefs The seafood served
here is priced reasonably with great selections
accompanied by our great service
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1.3 Unique characteristic of Marina Bay Vung Tau Resort & Spa
This is the first and only 5-
star resort with all rooms
facing the sea in Vung Tau
City
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2.1 Overview
Housekeeping is the management of household affairs This means we are dealing with maintaining a clean and comfortable environment on the premises In another word, it is the housekeeping task to ensure the guest’s needs and preferences for comfort and security are fulfilled
2.2 Positions and roles of the Housekeeping Department in the hotel
* Providing clean comfortable and safe surroundings
* It stands for the quality of the hotel: ensure the cleanliness, maintenance, and aesthetic appeal of all rooms and public areas
* Obtaining optimal room sales: ensure optimal room sales to obtain maximum profit
2.3 Structure and responsibilities of the Housekeeping Department
2.3.1 Structure
¢ The Front Office Department: Housekeeping Having a close relationship like "teeth
~ Iw to lips" with the p Housekeepin; ping
Department Work closely to prepare guest rooms and handle requests and complaints about rooms
¢ The Engineering & Maintenance
an
X © Support the Housekeeping
=2 Department to handle technical Marketing problems in the room: electricity,
water, air conditioning
© The maintenance and engineering personnel are responsible for guiding the room staff to use the machines and equipment per the technical standards
¢ The Security Department:
Support the Housekeeping Department to handle problems related to causing disorder and security at the hotel (guests fight; guests get drunk, make noise at the hotel; guests have actions to destroy hotel property )
¢ The Sales & Marketing Department:
The Housekeeping Department has to respond to guests’ comments and complaints about the hotel's service quality to the Sales and Marketing Department From there, this department will have new plans and ideas to plan business strategies and take care of customers accordingly
10
Trang 11¢ The Human Resources Department:
Ensure human resources for the Housekeeping Department from time to time (peak season and low season) Besides, coordinating with the Housekeeping Department to check the work of employees under this one Also, ensuring the welfare policies that employees are entitled to
¢ The Food & Beverage Department:
When a guest requests room service with the Housekeeping Department, the room attendant will notify the Food & Beverage Department to serve the guest
© After guests finish eating in the room, if it's time to clean the room, the housekeeping staff will notify the Food & Beverage staff to come to clean up
© The Housekeeping Department coordinates with the Food & Beverage staff to periodically disinfect, and kill rats, insects, etc in the Food & Beverage Department
2.3.2 Responsibilities
¢ Provide a clean and comfortable guest room to create a “home away from home”
¢ Establish a welcoming atmosphere and ensure courteous, reliable service from all staff of the department
¢ Ensure a high standard of cleanliness in all areas of the hotel
¢ Develop effective cleaning practices
¢ Provide linen as well as maintain an inventory for the same
¢ Protect the owner’s investment
2.4 Some general challenges for the Housekeeping Department
¢ Always ensure the health of room attendants:
S Many injuries can be experienced by room attendants during their repetitive movements They are easy to fall due to slippery or when climbing to clean on high The limited working space requires them to work in many inconvenient positions such as: standing or walking, stooping, squatting, kneeling, stretching, reaching, bending back, and doing backhand The wrong posture when carrying or pulling heavy can also lead to mjuries
If unfortunately, the tourist in the room has an infectious disease, the room attendant is likely
to be easily infected
Laundry attendants often come into contact with dirty fabrics, industrial cleaning chemicals, and fabric dust For a long time, it will be easy to get respiratory diseases
* Ensuring rooms are clean for guests to check in at the specified time:
S Most hotels have general rules about check-in and check-out times However, guests often check out later and new guests want to check in earlier than the allotted time Therefore, this is also a challenge and difficulty for the Housekeeping Department in general and the room attendants in particular
HH
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Executive Housekeeper
Assistant Executive Housekeeper
1
In & ị -
Uniform ¬ Head Florist ¬- anager Supervisor ge JÊc sec Supervisor
Supervisor
Linen Laundry Room Public area Attendant Supervisor HM Attendant Attendant
Ị Laundry Attendant
3.2 The requirements in the Housekeeping Department
* Flexibility, punctuality, teamwork, and cleanliness
¢ Advanced knowledge and skills in Housekeeping
» Customer-oriented and friendly
* Prioritization and time management skills
* Communication skills and Customer service skills
3.2.1 The requirements to become an executive housekeeper
* Education and Training: a bachelor’s degree in
hotel/ hospitality administration
¢ Experience: prior experience as a_ floor
supervisor or in Front Office operations
* Skills and Personality Traits:
© Excellent supervisory and management
skills
© Good communications skills
© Strong organization and attention to detail
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