mid term project report

By choosing Pharmacity as the topic, we can extensively explore vital facets within the pharmaceutical and retail industry, ranging from business strategy, supply chain management, techn

Huynh Thi My Duyen — K224141718

Ho Chi Minh City, December 2023

Evaluate the level of job completion

TABLE OF CONTENTS

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PART V: PHYSICAL DATA DESICN co nh HH Họ HH HH kh 17 PART VI: CREATE DA TA BA SE (ch TH TH KH HH nh 28

6.4.6 Calculate the number of employees with a bachelor's degree in pharmacy

TABLE OF FIGURE

Figure 1:Pharmaceutica factory BFD điagra1m s 5c G co 13 cv Y se, Figure 2:Pharmacity store manager BFD diagram

Figure 3:DFD diagram

Figure 4:Entity relationship diagram

Figure 5:Relational Model

Figure 6:Database diagram

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PART I TOPIC OVERVIEW

1.1 Reasons for choosing the topic

Choosing Pharmacity as the topic for an essay presents a compelling opportunity due to its multifaceted nature within the pharmaceutical and retail industry Exploring Pharmacity allows for a deep dive into various critical aspects

One of the primary attractions is studying Pharmacity's business strategy and marketing Analyzing how they establish and maintain a consistent network of pharmaceutical distribution outlets, as well as their customer engagement and approach, will be a highlight Comparing Pharmacity against industry peers will also provide an opportunity

to evaluate their competitive advantages

Moreover, delving into Pharmacity's supply chain management and logistics is equally intriguing Understanding how they import products and efficiently distribute them to hundreds of stores nationwide provides profound insights into their management and optimization of the supply chain

Additionally, researching innovation and technology within the pharmaceutical sector through Pharmacity is pivotal Examining how they leverage technology to enhance customer experiences and augment store management will be an unmissable aspect

By choosing Pharmacity as the topic, we can extensively explore vital facets within the pharmaceutical and retail industry, ranging from business strategy, supply chain management, technological innovation, to societal impact

1.2 Target

Selecting Pharmacity as the subject of study serves multifaceted objectives It offers a comprehensive understanding of the pharmaceutical retail landscape, dissecting successful business models and strategies Analyzing its impact on consumer behavior unveils market trends and preferences, while delving into its operational strategies aids in learning about efficient logistics and supply chain management Furthermore, studying Pharmacity's social initiatives sheds light on corporate responsibility and community engagement Its innovative approach to technology provides a valuable case study for advancements in similar sectors Overall, exploring Pharmacity aligns with goals of industry comprehension, successful model analysis, consumer behavior understanding, operational efficiency insights, societal impact evaluation, and innovation learning within pharmaceutical retail

1.3 Expected results

Choosing Pharmacity as a research topic is expected to yield significant outcomes Understanding Pharmacity's business strategy will provide invaluable insights into how they develop and sustain a successful business model in the pharmaceutical industry Analyzing Pharmacity's impact on consumer purchasing behavior will help predict market trends and understand customer preferences

Research into Pharmacity's management strategy and operations is anticipated to offer detailed information regarding supply chain management and logistics in the

pharmaceutical retail sector Additionally, evaluating the social impact of Pharmacity's activities will clarify the significance of corporate social responsibility

Lastly, exploring innovation and technology applications in Pharmacity's business operations is poised to provide valuable lessons on employing technology to enhance customer experiences and optimize store management In summary, researching Pharmacity is expected to generate detailed information and significant findings across various aspects of the pharmaceutical retail industry

PART II: BUSINESS SURVEY

2.1 Introducing Pharmacity

Established in 2012, Pharmacity stands as one of the pioneering pharmaceutical retail chains in Vietnam To date, Pharmacity possesses a network of over 1,000 GPP- standardized pharmacies nationwide, supported by a reliable team of more than 3,500 pharmacists They offer top-tier medication and healthcare products at the most competitive prices

Pharmacity consistently aims to enhance the quality of healthcare for each customer Initially an idea conceived by Chris Blank, the company's founder, an American pharmacist with extensive experience in Vietnam With his passion and innovation, Chris Blank established Pharmacity, aiming to deliver the best experiences for

customers

Presently, Pharmacity has an extensive network of pharmacies spanning across districts

in Ho Chi Minh City and numerous provinces and major cities such as Hanoi, Da Nang, Can Tho, Thua Thien Hue, Ba Ria - Vung Tau, Binh Duong, Long An, Dong Nai, and Tien Giang

By 2025, Pharmacity plans to further expand its network to encompass 5,000 GPP- standardized pharmacies nationwide, with over 35,000 trusted pharmacists Their goal is

to become a modern retail pharmacy, offering optimized experiences for customers

2.2 Vision and mission

Pharmacity's vision and mission revolve around providing customers with high-quality healthcare products and professional advisory services, constituting their core values: Vision: Pharmacity aims to become the leading retail chain in the healthcare and personal care sector in Vietnam They aspire to offer convenience, reliability, and top- notch quality to consumers

Mission: Pharmacity's mission is not only to provide high-quality products but also dedicated healthcare advisory services They aim to enhance people's well-being by offering tailored information and products

To fulfill this mission and vision, Pharmacity consistently updates and expands its product range, improves service quality, and fosters a positive work environment to enable employees to serve customers to the best of their abilities

2.3 Organizational structure and business model:

2.3.1 Organizational structure:

Executive Leadership / Senior Management:

CEO: Heads the company, shapes the overall strategy, and guides development Middle Management:

Functional Directors: Includes the Finance Director, Marketing Director, Supply Chain Management Director, etc

Sales Department:

Sales and Advisory Staff: Engages directly with customers, providing product advice This hierarchy enables Pharmacity to operate efficiently and align with its development goals By focusing on high-level strategic leadership, middle management for functional areas, and customer-facing sales and advisory roles, the company can organize and operate in an organized and effective manner to meet customer and market demands

2.3.2 Business model:

Supply Chain:

Pharmacity sources medicines from reputable manufacturers and authorized

distributors, both locally and internationally Selecting suppliers involves quality evaluation and assurance, ensuring compliance with importation and storage

regulations

Supply Chain Management:

Pharmacity employs a modern supply chain management system to track inventory levels, ensure sufficient stock, and swiftly meet store demands They utilize centralized warehouses or distribution centers for effective inventory management and distribution Order Placement:

Professional inventory management aids in determining required stock levels Pharmacity employs automated ordering systems or flexible ordering processes to promptly fulfill demands, utilizing a management system to place orders with distribution centers or suppliers

Warehousing:

A stringent process of quality and quantity checks is conducted upon goods arrival Post-arrival, products are meticulously managed in warehouses through updated inventory information and periodic audits

Sales:

Pharmacity utilizes a modern POS system with a user-friendly interface Well-trained staff provide product advice and customer support Flexible sales policies foster trust and attract customers

Online Sales:

Pharmacity may have a user-friendly website for online shopping Customers can search products, place orders, and make online payments Home delivery options are available, integrated with their delivery system for convenience Detailed product information, return policies, security measures, and service-related details are provided Delivery Service:

Pharmacity offers doorstep delivery via partnered carriers or their own delivery system, enhancing customer service convenience and strengthening their service aspect Quality Control and Compliance:

Pharmacity adheres to pharmaceutical safety, quality, and legal standards They maintain strict quality control systems to ensure only reliable and high-quality products are delivered Their business model emphasizes efficient supply chain management to ensure stable, high-quality supplies for their customers

2.4 Professional functions and required functions of the system

Professional functions:

The Pharmaceutical Factory manufactures pharmaceutical products

Prior to production, products are standardized in a contract between the Pharmaceutical Factory and Pharmacity

High-level management of Pharmacity signs contracts with the Pharmaceutical Factory

After production, the products are transported

Before being stocked, the products undergo a Product Quality process

If the product meets quality standards, it's approved; otherwise, it's reported to the Pharmaceutical Factory

Employees at Pharmacity consist of two basic levels: management (including CEO, CFO, COO) and others

Managers are responsible for their operational and subordinate management roles

Each manager must have at least 4 years of experience in their field

Employees possess different skill sets and expertise based on their roles Business-focused employees have diverse specializations

Employees are assigned to pharmacies based on their expertise

Technical staff ensures Pharmacity's digital infrastructure

These platforms generate profits through online transactions

Sold products are stocked within the company

Stocks in Pharmacies are maintained at their respective locations

Customers have various purchasing channels within Pharmacity

2.4.2 Required functions of the system:

4.2.1, From the customer's perspective:

Access Product Information: Customers can view product details including ingredients, benefits, target users, manufacturing year and location, usage instructions,

recommendations, and storage guidelines

View Product Prices and Promotions: A wide range of products with varying price points is available Periodically, there are offers such as product discounts, buy one get one free, or product purchase with voucher rewards

Access "Healthy Living" News: Customers can read numerous health-related articles to enhance their knowledge and self-care abilities This helps customers better monitor, manage, and improve their health and that of their families on a daily basis

Online Payments: Customers have the flexibility to choose their preferred payment method for convenience

Receive Product Recommendations: Each customer may experience different symptoms and requires tailored product advice to address their specific issues

4.2.2, From the manager of store:

Customer Information Management: Enables understanding each customer's symptoms and medication needs, aiding managers in providing accurate medication advice Medication Information Management: Tracks details like production dates, expiration dates, stock levels, prices, medication types, codes, and recommended usage

Employee Management: Organizes and reviews employee schedules and performance Prescription Management: Tracks the number of prescriptions processed daily Revenue Management: Tracks store revenue on a daily, monthly, and yearly basis Website Management: Integrates systems to synchronize product information, orders, and revenue from various stores Allows control over inventory information in different locations Enables customer reviews and feedback to enhance service quality Product Quality: Allows managers to evaluate pharmaceutical factory quality, production efficiency, and compliance with safety protocols to ensure adherence to required standards

4.2.3 From the Pharmaceutical Factory:

Contracts: Pharmacity signs contracts with pharmaceutical factories to ensure a stable and high-quality drug supply Clear terms regarding pricing, supply quantities, and product quality are established The pharmaceutical factory may offer technical support and periodic advice on technical or product quality issues to Pharmacity

Shipments: Pharmacity contracts shipping companies to ensure smooth delivery services from the pharmaceutical factory to their stores Managing orders, delivery

schedules, tracking shipments, and evaluating the service quality of transport partners are crucial functions to ensure seamless delivery services

Pharmacity store manager

CC C4 c0 0 0O, 7 Product in Stock

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Create sales invoice

- Contract ID (identifier), Business Code (foreign key to Pharmaceutical Factory),

EMP ID (foreign key to Manager), Product ID (foreign key to Product), Contract

Term, Time

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Online Pharma platform:

- IP address (identifier), Employee ID (foreign key to Employee) , Order ID (foreign key to Technical Staff), Feature, Description

® Pharmaceutical Factory - Contract (1-N) :

- A pharmaceutical factory can sign one or more contracts

- Accontract can only be signed by one pharmaceutical factory

¢ Manager - Contract (1-N):

- Acontract can only be signed by one manager

- A manager can sign multiple contracts

® Pharmaceutical Factory - Product (1-N):

- A pharmaceutical factory can produce multiple products

- A product can only be produced by one pharmaceutical factory

¢ Product - Shipment (1-N):

- A product can only be packaged in one shipment

- One shipment can transport multiple products

e¢ Shipment - Product Quality (1-N):

- A shipment must undergo at least one product quality inspection

- One product quality inspection can inspect multiple shipments delivered

¢ Pharmacity - Employee (1-N) :

- A pharmacy has multiple employees

- An employee can only work at one pharmacy

- A manager can manage multiple staff

- A staff can only be managed by one manager

e Staff - Technical Staff (M-N) :

- Staff with technical skills become technical staff

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- Staff without technical skills become business staff

® Online Pharma Platform - Technical Staff (1-N) :

- A technical staff can manage and advise through a specific online pharma platform that they operate

- An online pharma platform can have multiple technical staff operating it

® Business Staff - Specialized (1-N) :

- A business staff can own multiple specialized

- A specialized belongs to one staff

¢ Pharmacy - Specialized (1-N):

- A staff with specialized can advise multiple customers directly at a pharmacy

- A pharmacy can have multiple staff with specialized working there

« Pharmacity - Product In Stock (1-N):

- A pharmacy has multiple products in stock

- Multiple products in stock are managed by the pharmacy

¢ Customer - Order (1-N) :

- A-customer can place multiple online orders for products

- Each online order can only be placed by one customer

¢ Customer - Pharmacy (I-N):

- A-customer can purchase from multiple pharmacies

- Each pharmacy can only serve customers who are present there

« Product In Stock - Order (1-N) :

- A product in stock can be provided for multiple orders

- An order can only be provided by a specific product in stock as specified by the company

¢ Product In Stock - Pharmacy (1-N) :

- A product in stock can be provided for multiple orders at a pharmacy

- An order at a pharmacy can only be provided by a product in stock at the point of sale

« Order - Online Pharma Platform (1-N) :

- An order can be placed from multiple platforms

- A platform can only process one order per use

« Product In Stock - Product Quality (1-N) :

- A product that has passed inspection is then entered into stock

- Astock will have multiple products that have been inspected

3.3 ER diagram ( entity-relationship )

4.1 Entity relationship diagram

Figure 4:Entity relationship diagram

4.2 Relational Model

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Figure 5:Relational Model

PART V: PHYSICAL DATA DESIGN

null

null

related to the delivery null

Not null

Not null

pharmaceutical factory

Not null

the pharmaceutical business

Not null

for the pharmaceutical business

EMP ID | Pnmary Key Char(10) Unique identifier for each Not

Technical Staff

member

technical skill varchar(50) | skill of technical staff, Can

null multivalue

Pharmacity

Pharmacity business

Manager

EMP ID Primary VARCHAR(200) | Unique identifier for each Not

Foreign

Key

indicating they have at least 4 years of experience

Customer

null

comments related to null the customer

21

Product

business associated with the product

with the product

) null

product available in null stock

Employee

associated with the employee

received by the employee

experience of the null employee

EMP_Name VARCHAR(50) | Name ofthe Not

Staff

Type EMP ID Primary Char(10) Unique identifier for each staff Not

Manager id | Foreign Char(10) Identifier referencing the Can

Contract

with the contract

Bussiness_Cod Foreign VARCHAR(S50)_ | Code identifying the Can

associated with the

contract

with the contract

information for the null

Product_In_Stock

the stock

business associated with the stock

entry

product in stock null

stock, indicating its availability or condition

Orderr

customer who placed the order

product in the null order

shipped, delivered)

Pharmacy

pharmacy

customer

associated with the pharmacy

stock associated with the pharmacy

for the pharmacy null

building where null the pharmacy is located

of the pharmacy null

Product Quality

Quality Result | Primary VARCHAR(50) | Unique identifier for Not

shipment ID Foreign Char(10) Identifier referencing the | Not

with the quality result

Num_of_stock Foreign Char(10) Identifier referencing the | Can

quality result

Specialized

pharmacy associated with the

specialization

Not null

role consultant Not null

level of the pharmacist

Not null

whether the specialization is office-based (Yes/No) Not null

Primary Varchar(50) Unique identifier for each

online pharma platform Not null

Identifier referencing the

technical staff member associated with the platform

Not null

Order ID

online pharma platform

the online pharma platform null

VARCHAR(50) | information about the null

PART VI: CREATE DATABASE

6.1 Create database

SQLQuery2.sql - DE m

create database mid_term

6.2, Create table and foreign,primary key

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