completing employee performance appraisal kpis in credit department of maritime commercial joint stock bank khanh hoa branch msb khanh hoa

MINISTRY OF EDUCATION AND TRAINING NHA TRANG UNIVERSITY FACULTY OF ECONOMICS ĐẠI HỌC NHÀ TRANG 1959 OUTLINE FOR GRADUATION THESIS COMPLETING EMPLOYEE PERFORMANCE APPRAISAL KPIs IN

MINISTRY OF EDUCATION AND TRAINING

NHA TRANG UNIVERSITY FACULTY OF ECONOMICS

ĐẠI HỌC NHÀ TRANG

1959

OUTLINE FOR GRADUATION THESIS

COMPLETING EMPLOYEE PERFORMANCE APPRAISAL (KPIs)

IN CREDIT DEPARTMENT OF MARITIME COMMERCIAL JOINT STOCK BANK - KHANH HOA BRANCH (MSB KHANH HOA)

Instructor : Assoc.Prof.Dr Nguyén Thi Kim Anh Students name : Lê Thành Dạt

Class of Student : 62.QTKD-CLC

Khanh Hoa — 2023

TABLE OF CONTENT

1 The rationale of the researrCH co c0 1 TH HH gọn 0 H08 98

2 Objectives and Con(tenf of researCH - ác on TH TT 0 0

3 Subjects and scope of research

5 Structure of the research

II PROGRESS OF IMPLEMENTING THE GRADUATION THESIS

It OUTLINE FOR GRADUATION THESIS

I INTRODUCTION

1 The rationale of the research

The trend of globalization has been creating a wave of growth and development

in the world economy in recent years, including Vietnam However, the prolonged impacts of the COVID-19 pandemic and geopolitical events have posed significant challenges for domestic organizations and businesses, especially in the banking industry This has generated threats and intense competitive pressures for banks industry during this period, which has already been very fierce

As a result, human resources are seen as the core value and competitive edge for banking industry to growth and development in this period, especially in the current context of financial and economic fluctuations Therefore, all leaders care and prioritize human resources at the top of the organization, especially employee performance appraisal Owing to the importance and urgency of this issue, the Maritime Commercial Joint Stock Bank — MSB Khanh Hoa in particular, and the headquarters in general, have focused on employee performance appraisal to establish, implement, and manage performance of their employees scientifically and effectively to boost their motivation and performance, thereby, achieving strategic objectives of the bank However, there are still some issues existing in the Maritime Commercial Joint Stock Bank during the process of employee performance appraisal, affecting human resource management, employee productivity, and the ability to accomplish their individual goals and the strategic objectives of MSB bank

Reconizing the necessity of employee performance appraisal and current state off the organization, the graduation thesis topic "Completing employee performance appraisal in Credit department of Maritime Commercial Joint Stock Bank - Khanh Hoa branch (MSB Khanh Hoa)" was selected for research to evaluate and analyze the issues existing in employee performance appraisal in the period of 2021-2023, thereby, proposing solutions to improve and enhance employee performance appraisal

at MSB bank in the next period

2 Objectives and Content of research

General objective

The general objective of the graduation thesis "Completing employee performance appraisal in Credit department of Maritime Commercial Joint Stock Bank - Khanh Hoa Branch (MSB Khanh Hoa)" is to propose solutions to improve and enhance the effectiveness of employee performance appraisal at Maritime Commercial Joint Stock Bank - Khanh Hoa Branch (MSB Khanh Hoa)

Specific objectives

The graduation thesis researches on the theoretical foundation and methodology

of employee performance appraisal and application of these theories to the thesis to analyze the current state of employee performance appraisal at the bank

The graduation thesis evaluates the current state of employee performance appraisal in credir department of Maritime Bank — MSB Khanh Hoa during the period

of 2021-2023, thereby identifying achievements, shortcomings and limitations and determining their causes

The graduation thesis also proposes solutions to improve and enhance the effectiveness of employee performance appraisal in credit department of Maritime Bank — MSB Khanh Hoa

Research content

The research studies and analyzes on the current situations of employee performance appraisal in credit department of Maritime Bank — MSB Khanh Hoa in the period of 2021-2023 Additionally, it refers to how MSB bank evaluate their employee through its employee performance appraisal system, and which criterias, processes, objects and cycle are used to evaluate employee performance at the Maritime Bank, and identifying factors influence the employee performance appraisal

at the bank

The research also assesses the results of employee performance appraisal at MSB banks and the pointing out achievements, shortcomings and limitations and its causes in the employee performance appraisal

Finally, the research would propose some feasible solutions supposed to improve and enhance the effectiveness of employee performance appraisal in credit department of MSB bank in the next periods

3 Subjects and scope of research

Subjects of research

The graduation thesis research on performance appraisal of employees in credit department of Vietnam Maritime Commercial Joint Stock Bank — MSB Khanh Hoa Scope of research

In terms of time, the graduation thesis focuses on researching data collected from the period of 2021 to 2023 of the Maritime Commercial Joint Stock Bank - Khanh Hoa branch In addition, the study also conducts the collection of primary data gathered through survey questionnaires and in-depth interviews from March to April

2024

In term of space, the graduation thesis focuses on evaluating the performance of employees in credit departments of Maritime Commercial Joint Stock Bank - Khanh Hoa branch (MSB Khanh Hoa)

In terms of content, the graduation thesis will study the current situation of performance appraisal of employees at Maritime Commercial Jomt Stock Bank, to identify strengths, weaknesses, and causes in order to propose feasible solutions to improve and enhance the performance appraisal system of MSB bank

4 Research methodology

The thesis uses statistical research methods, synthesis, and analysis from secondary sources of information In addition, the thesis also applies survey methods with the target of investigation being the employees at MSB Khanh Hoa and is directly surveyed through opinion surveys and analysis of the data

6

The research thesis topic: “Completing employee performance appraisal at Maritime Commercial Jomt Stock bank - Khanh Hoa branch (MSB Khanh Hoa)" utilizes both primary and secondary data:

Secondary data: Secondary data is collected from various sources of information from Maritime Bank through financial reports and business operation results of MSB Khanh Hoa, previous research on similar topics, reference books, and information sources through the Internet

Primary data: Primary data is collected from survey questionnaires and in- depth interviews with employees including both superiors and subodinates in credit department regarding the employee performance appraisal of Maritime Commercial Joint Stock bank — MSB Khanh Hoa

5 Structure of the research

The graduation thesis topic: "Completing employee performance appraisal in Credit department of Maritime Commercial Jomt Stock bank - Khanh Hoa Branch (MSB Khanh Hoa)" consists of 3 main chapters alongside Introduction, Conclusion, References and Appendix, etc

Chapter I: Theoretical basis of Employee Performance Appraisal using Key Performance Indicators (KPIs) This chapter presents an overview of the theoretical basis of Employee Performance Evaluation, methods of evaluating employee performance using Key Performance Indicators (KPIs), and factors influencing employee performance evaluation in organizations

Chapter II: Current state of employee performance appraisal in Credit departmentn of Maritime Bank - Khanh Hoa Branch (MSB Khanh Hoa) This chapter presents general information about Maritime Commercial Joint Stock bank - Khanh Hoa branch, the current state, and evaluate the implementation of employee performance appraisal in Credit department of Khanh Hoa Branch

Chapter III: Proposed solutions to completing the employee performance appraisal system at Maritime Bank - Khanh Hoa Branch (MSB Khanh Hoa) Based on

the evaluation in Chapter II, the thesis will propose some solutions to improve and enhance the employee performance appraisal at Maritime Bank - Khanh Hoa Branch

IL

Times Inspection time

1

2

3

PROGRESS OF IMPLEMENTING THE GRADUATION THESIS

02/03/2024

15/03/2024

15/04/2024

07/05/2024

10/05/2024

14/05/2024

16/05/2024

28/05/2024

29/05/2024

Content

Completing outline for the graduation thesis and Introduction

Completing Chapter I and Collecting data for Chapter II Completing Chapter II

¢ Processing information and data

e Analyzing information and data

¢ Completing Chapter IT Completing Chapter HI Handing in the graduation thesis & Checking plagiarism (1* time)

Handing in the graduation thesis & Checking plagiarism

(2™ time)

Submitting the graduation thesis Completing power point and preparing for thesis defense Defending the graduation thesis

HL OUTLINE FOR GRADUATION THESIS

CHAPTER 1: THEORETICAL BASIS OF PERFORMANCE APPRAISAL USING KEY PERFORMANCE INDICATORS (KPIs)

1.1 Theoretical basis of Performance appraisal

1.1.1 Concept of Performance appraisal

1.1.2 The roles of Performance appraisal

1.1.3 The purpose of Performance appraisal

1.2 Methods of Performance appraisal

1.3 Overview about Performance appraisal method using Key performance indicators (KPIs)

1.3.1 Overview of Key performance indicators (KPIs)

1.3.2 Conditions for successful application of Key performance indicators (KPIs) 1.3.3 Application process of Key performance indicators (KPIs)

1.3.4 Advantages and disadvantages of Key performance indicators (KPIs)

1.3.5 Linking KPIs with employees performance appraisal

1.4 Content of employee performance appraisal using KPIs

1.4.1 Identifying the objectives of employee performance appraisal

1.4.2 Identifying the criterias of employee performance appraisal

1.4.3 Process of employee performance appraisal using KPIs

1.4.4 Giving feedback about performance appraisal results

SUMMARY CHAPTER I

CHAPTER 2: THE CURRENT STATE OF EMPLOYEE PERFORMANCE APPRAISAL IN CREDIT DEPARTMENT OF MARITIME COMMERCIAL JOINT STOCK BANK —- MSB KHANH HOA

2.1 Overview of Maritime Commercial Joint Stock Bank — MSB Khanh Hoa

10

2.1.1 Formation and Development Process

2.1.2 Function, Responsibilities, and Main Operation Area

2.1.3 The organizational structure of MSB Khanh Hoa

2.1.4 Performance of MSB Bank - MSB Khanh Hoa in 2021-2023

2.1.4.1, Analysis and evaluation of business results in 2021-2023

2.1.4.2 Analysis and evaluation of business effectiveness in 2021-2023 2.1.5 Human resources structure at MSB Bank - MSB Khanh Hoa

2.1.5.1, Classification of Labor by Gender

2.1.5.2 Classification of Labor by Professional Qualifications

2.1.5.3 Classification of Labor by Age

2.2 The current state of Employee Performance Appraisal (KPIs) in Credit department of Maritime Commercial Joint Stock Bank — MSB Khanh Hoa 2.2.1 The current state about the objectives of employee performance appraisal 2.2.2 The current state about the criterias of employee performance appraisal 2.2.3 The current state about the process of employee performance appraisal 2.2.4 The current state about discussing results of employee performance appraisal 2.2.5 Linking employee performance appraisal with compensation at MSB bank 2.3 Assessment of employees in Credit department about Performance appraisal

at MSB Khanh Hoa

2.3.1 Feature sample of the survey

2.3.2 Results of the survey on employee performance appraisal in Credit department

of MSB Khanh Hoa

2.4 General assessment of the current state of Employee Performance Appraisal

at MSB Khanh Hoa in 2021-2023

2.4.1 Achievements

2.4.2 Shortcomings and limitations

2.4.3 Causes of shortcomings and limitations

SUMMARY CHAPTER II

CHAPTER 3: FEASIBLE RESOLUTIONS IN COMPLETING EMPLOYEE PERFORMANCE APRRAISAL IN CREDIT DEPARTMENT OF MARITIME COMMERCIAL JOINT STOCK BANK —- MSB KHANH HOA

SUMMARY CHAPTER III

CONCLUSION

REFERENCES