btec level 5 hnd diploma in business unit 20 organizational behavior

Applying Schein’s culture model to to describe company culture and explaining the meanings of each factor that are relevant to business42.1Schein’s culture model...42.2Explaining the mea

ASSIGNMENT 2 FRONT SHEETQualificationBTEC Level 5 HND Diploma in Business

Unit number and titleUnit 20 Organizational Behavior

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Table of Contents

I Introduction 4

II Applying Schein’s culture model to to describe company culture and explaining the meanings of each factor that are relevant to business42.1Schein’s culture model 4

2.2Explaining the meanings of each factor that are relevant to business 14

III.Potential impacts of Power and Culture on achieving organisational goals and influence employee behaviour and performance 17

3.1Potential impacts of Power on achieving organisational goals and influence employee behaviour and performance 17

3.2Potential impacts of Culture on achieving organisational goals and influence employee behaviour and performance 19

IV Conclusion 21

References 23

For the first mission, the squad was tasked with organizing a charity campaign We also decided to sell woolen keychains with unusual shapeson the third level lobby of the University of Greenwich Hanoi In the second job, the group was expected to make a poster to present theircorporate culture and debate how that culture can effect the success of the corporation, in keeping with the tasksuggestion that my team starta business to put the activity into practice Furthermore, this assignment investigates the symbiotic link between power and culture, elucidatingtheir combined influence on accomplishing organizational goals and nurturing desired employee behavior and performance Through thiscomprehensive examination, the report seeks to unravel the threads that bind culture, power, and performance in this unique.

II.Applying Schein’s culture model to to describe company culture and explaining the meanings of each factor that are relevant to business.2.1Schein’s culture model

Figure 1: Edgar Schein’s Culture Model

According to Edgar Schein (1990), businesses' cultures do not emerge overnight; rather, they emerge through time as a result of staff turnover,

organization's culture has three levels: ARTIFACTS, VALUES, and ASSUMPTIONS.

These are often things that even a stranger can observe, such as employee dress code, office equipment, amenities, employee behavior, missionand vision organizational look all fall under the category of artefacts and play an important role in defining workplace culture.

Name: LumièreType: BusinessLogo:

Figure 2:Logo's LUMIÈRE

Slogan: Wrap yourself in wool and feel the love.

Uniform: Pink color with company logo to impress customers with the softness and flexibility like wool Organisation Rules:

Mission: We want to provide brings simple but beautiful products, with smart and convenient design Create products that exactly address the needs of your customers, becoming a trusted friend in your life.

Vision: In the next seven years, we hope to expand our company's size in five European nations and to become one of the top three worldwide companies in the home decoration sector in the Middle East.

Organization Rules:Informal Rules:

•Always ensure that the workspace is tidy and garbage-free at the workplace.

•Employees must knock on the door before going into any room within the business.

•Employees’ comfort is our priority, so uniform policy is not entirely required.

•Dress appropriately when heading to work: slippers, shorts, too-short skirts are not allowed in workplace.

•Employees must behave professionally and show respect for another since profanity is not permitted in workplace.

Workplace: The corporate's appearance and objectives are a reflection of Lumière culture.Colors:

•The workspace will be designed in a youthful geometric style with fresh colors such as while, pink, smoke as the main tone of the workplace.

•The interior will be equipped in a minimalist and modern design, mostly in wood, imitation wood, mild steel, Group activities:

•Annual team building at both headquarters.

•Doing frequent workshops when having new product lines.

• Team presentation of research issues.Espoused Values

The key value is the interaction of "Honest - Reliable - Creative" to bring innovation into our business and greater "Quality and Satisfaction" in the purchasing process from our clients.

Mission: We want to provide relaxation and comfort for self-esteem while returning home after a long day of hard labor We encourage people to discover their particular charisma through any method they choose, not just as décor tools.

Vision: In the next seven years, we hope to expand our company's size in five European nations and to become one of the top three worldwide companies in the home decoration sector in the Middle East.

Product quality: We offer natural and sustainable goods.

We use natural aroma extracted from herbal plants, licorice, or lemongrass for scented products such as candles and soy wax We prefer hard natural materials with exceptional durability for home design products such as vases and cupboards.

Organizational rules:Official rules:

•First and foremost are the official laws and regulations relating to businesses, employees as well as employers.

•Second, comply with the 8:00 am start time, lunch time and time regulations must be observed

In addition, adhere to the workplace's code of ethics, including principles such as independence, honesty, respect, and data security.Independence:

•Ability to work alone to be more active in work

•Set small goals to achieve

•Plan clearly, gather information, prepare resources, perform work and evaluate results independently.

•Be proactive when assigned tasks.Honest:

•Managers must not conceal employee misconduct in order to divide assets.

•Must provide accurate information about yourself and your work.

•Hard work, self-improvement through active learning.

•Compete fairly

•Maintain credibility, comply with operating rules.Respect:

•Show kindness, concern and courtesy to others.

•Encourage colleagues to actively share their ideas.

•Listen to the other person's point of view before expressing your own.

•Equal and fair treatment of employees.

•Receive constructive criticism and helpful tips to improve your work.Data security:

•Raise awareness and understanding that stealing company information is illegal.

•Follow internal account transfer protocols when leaving work and closing all access.Awareness:

•All applicants must have a degree before being considered for a position when hiring.

•No employee is under the influence of or consumes alcoholic beverages, including drinking them during working hours.

•Any employee who comes to work under the influence of alcohol or drugs will not be allowed to work.Workplace:

•Every employee's perspective is valuable to business management

•Disagreements will be thoroughly examined before deciding on the best-final course of action.Strong cohesion:

•Employees will be given opportunity to collaborate and take on new challenges through group projects.

• Employees will learn about the characteristics of other individuals or departments, and interaction among members will take pride in a welcoming workplace.

Customers may sense the firm's spirit through its modern-but-classic expression, where a comfortable environment is maintained andemployees can freely contribute personal ideas, according to this goal This effectively raises brand awareness, resulting in increased employeeproductivity because they can see their expectations linked to their job effort.

Career Benefits and Opportunities:Benefits:

•Provide employees with a competitive wage, a bonus, health insurance, job stability, and a work-life balance.

•Internal perks include a 40% monthly discount on all products (applicable to relatives and family).

•Make use of free-unlimited experiences in the office area, such as food, drinks, laptops, and so on.

•Work in a creative and imaginative environment: employees are given trust and empowerment, and communication with others is encouraged to share ideas at any time and from any location.

•Working in a diverse workplace with people of different nationalities, ethnicities, and cultural beliefs.Opportunities:

•Participate in 2-3 field excursions to foreign countries per year => opportunity to build personal majors.

•4 days off per year to participate in team-building events and summer camps => increase business engagement.

•Participate in the company's training and coaching curricula.

•Be able to obtain sponsorship to study for a Master's or Doctorate (or other higher degree) => contribute to business development.

•Priority in internal recruitment for higher-level positions: twice a yearEthics:

In doing business, we always prioritize honesty and trustworthiness In our activities, we will always respect ethical standards and appropriatelycomply with all applicable state laws We also value company prestige in order to gain the trust of clients and maintain a pleasant workingrelationship with other people The firm's goal is to build a system that ensures culture adheres to integrity as well as measures to resolveincidents of unethical activity that may occur within the business as soon as possible (Forgeard, 2022).

Values bring to employees:

First and foremost, businesses must place each employee in a position that is a good fit for their level of skill, experience, and ability Second,our organization encourages continuous 360-degree feedback from one to another about each reaction to another's performance as well aspersonal recommendations to assist them develop even more And when they achieve exceptional results, we are happy to recognize them in

our yearly event for top employees as a result of their efforts, which stem from our method of incentive and values of engaging employees'engagement.

Values bring to customers:

In terms of the value supplied to consumers, the primary objective is to ensure that each and every one of them has the best experience as aresult of their decision to place their trust in our goods and services Furthermore, we are willing to accommodate changes in clients' lifestyles,habits, or contemporary improvements in house décor today, which motivates us to move into that flow Finally, we have confirmed that wewould focus on consumer complaints since we believe that critical feedback is beneficial to our development rather than a deterrent or ahindrance to progress.

The Basic Assumption

The basic assumption is the most important element of the culture in the organization, sharing the values between employees and theorganization These assumptions are what shape employees' behavior and processes in the workplace It is developed in the workplace and isoften illustrated in the practical value of the workplace.

Businesses today are founded with the goal of making a lot of profit The company's goal is to help people with visual impairments Thecompany always wants the community to have common goals Besides, the company team also always listens to the contributions ofcustomers From there, the company can improve the quality of services and products better and better The satisfaction of the company'scustomers is highly valued, with the expectation that this will eventually lead to the company's financial success Positive contact increases thelikelihood that clients will continue with the company and become brand loyalists As a result, the company's profits increased while expensesdecreased (Morgan,

2019) According to data, acquiring a new client costs 5-7 times more than retaining an existing customer Putting the requirements of the clientfirst is a great way to encourage employees and enhance performance Set client happiness as a work measurement (Thanh, 2018) Employeesare more likely to be motivated, engaged, and productive when they realize that their efforts have resulted in customer satisfaction Itdemonstrates that they are getting closer to being rewarded Lumière believes that engaged and motivated people are the key to delivering agreat customer experience, and employee satisfaction, training and empowerment are essential to creating satisfaction customer satisfactionand loyalty.

Furthermore, the company fosters a dynamic work environment that encourages creativity and supports employee empowerment, based onthe premise that a pleasant working environment will attract individuals Employees will be encouraged to explore more creative optionsthanks to the elevated workspace Furthermore, the work environment reflects the company's culture A company willing to empower itsemployees reveals that the basic premise is trust in qualifications and respect for employees.

The company offers attractive benefits and many career opportunities, the reason being that people are most motivated when they arerewarded Employees are free to express themselves and have a clear reward and punishment system It also proves to employees that thecompany is disciplined and that the rewards they receive are proportional to their efforts.

2.2Explaining the meanings of each factor that are relevant to business

To create a famous brand that brings a fresh space to the lives of customers, LUMIÈRE always has certain elements that are suitable forbusiness Firstly, every company has its own slogan in order to create a powerful and everlasting brand The slogan acts as a firm promise thatcompanies will always provide customers with the greatest, best quality as well as a firm affirmation of the end in the company We have ahealthy message to communicate with our tagline "Wrap yourself in wool and feel the love" from LUMIRE By utilizing this tagline, we pledge toconveying to our

consumers the thought that we could wrap each of your hearts in soft cotton wool to protect you from the pain that this could potentiallycause, while also bringing natural beauty and warmth to everyday life Love is like a fleece that wraps around us Then, out of love for love, weare ready to assist and devote our hearts to care for those who are less fortunate In addition, we also try to design products that decorate ourclients' homes Along with that is the operating motto of putting customers at the top and crucial positions of the organization So all of theitems that LUMIRE supplies are not just current things that provide revenues to businesses, but they are also emotional values, customerhappiness, and customer satisfaction, which is LUMIRE's ultimate goal.

Secondly, when starting a business, a logo is essential since it serves as both a brand identification for customers and a symbol for business Ascan be seen that the primary hue of the LUMIÈRE logo is pastel pink A pastel pink has a delicate tone that is a neutral color in the color palette.This color comes between coral and peach in the palette and is composed of 85% soft yellow and 15% violet When customers look at the logo,they will notice that the pastel pink color has a tiny pinkish tint, and that there is a lot of white color paired with the dark color of the businessname to create incredibly spectacular and eye-catching effects that captivate spectators It always radiates positive energy because it is a colorthat represents compassion, sympathy, and positive energy, and it is incredibly hopeful.

Next is mission – “Brings simple but beautiful products, with smart and convenient design Create products that exactly address theneeds of your customers, becoming a trusted friend in your life.” With many years of experience in the wool industry, as well as asupplier of products, LUMIÈRE believes that it will be the guide for works of art to reach their true owners to satisfy their own taste In addition,we make every effort to supply home decor items that contribute to a modern, contemporary, and stylish living and working environment Weconstantly make different promises for each object in order to preserve the business and ensure corporate social responsibility To begin with,we are constantly committed to supplying high-quality things to our customers Second, for partners, we will build a rapport built on trust,respect, and cooperation