NEW RESEARCH ON KNOWLEDGE MANAGEMENT APPLICATIONS AND LESSON LEARNED Edited by Huei-Tse Hou New Research on Knowledge Management Applications and Lesson Learned Edited by Huei-Tse Hou Published by InTech Janeza Trdine 9, 51000 Rijeka, Croatia Copyright © 2012 InTech All chapters are Open Access distributed under the Creative Commons Attribution 3.0 license, which allows users to download, copy and build upon published articles even for commercial purposes, as long as the author and publisher are properly credited, which ensures maximum dissemination and a wider impact of our publications. After this work has been published by InTech, authors have the right to republish it, in whole or part, in any publication of which they are the author, and to make other personal use of the work. Any republication, referencing or personal use of the work must explicitly identify the original source. 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Publishing Process Manager Anja Filipovic Technical Editor Teodora Smiljanic Cover Designer InTech Design Team First published February, 2012 Printed in Croatia A free online edition of this book is available at www.intechopen.com Additional hard copies can be obtained from orders@intechweb.org New Research on Knowledge Management Applications and Lesson Learned, Edited by Huei-Tse Hou p. cm. ISBN 978-953-51-0073-7 Contents Preface IX Chapter 1 How Industrial Clusters and Regional Innovation Systems Impact the Knowledge Innovation Within the Taiwanese Science-Based Parks Firms 3 Han Chao Chang, Chung Lin Tsai and Steven Henderson Chapter 2 Applying Multiple Behavioral Pattern Analyses to Online Knowledge Management Environments for Teachers’ Professional Development 25 Huei-Tse Hou Chapter 3 Knowledge Management Practice Assessment and the Relationship Between Knowledge Management Practices and Organizational Strategy Development: Empirical Evidence From Turkey 35 Rifat Kamasak Chapter 4 Facts, Processes and Common Understandings: The Management of Knowledge in Project Based Organisations 47 Karina Skovvang Christensen and Per Nikolaj Bukh Chapter 5 From Intention to Sharing: A Qualitative Study of Barriers to Knowledge Sharing Practices 67 Mei-Lien Young and Feng-Yang Kuo Chapter 6 An Empirical and Modeling Approach to Knowledge Management Practices in South American Organizations 85 Daniel Matzkin-Jakubowicz and Mildred Berrelleza-Rendón Chapter 7 Learning from Corporate Memory and Best Practices Nada Matta and Oswaldo Castillo Navetty Chapter 8 Documents in Knowledge Management Support: A Case Study in a Healthcare Organization 121 Mauricio B. Almeida and Renato R. Souza VI Contents Chapter 9 An Empirical Study of Knowledge Management in University Libraries in SADC Countries 137 Priti Jain Chapter 10 Organizational Forgetting/Unlearning: The Dark Side of the Absorptive Capacity 155 Vicenc Fernandez, Jose M Sallan, Pep Simo and Mihaela Enache Chapter 11 Informal Learning and Complex Problem Solving of Radiologic Technologists Transitioning to the Workplace Victoria J. Marsick and Jennifer L. Yates Chapter 12 Applying Social Media in Collaborative Brainstorming and Creation of Common Understanding Between Independent Organizations 195 Erno Salmela and Ari Happonen Chapter 13 Knowledge Management Through the TQM in the Metrology Area 213 Alejandro Barragán-Ocaña, M. Ángeles Olvera-Treviño, M. Gerson Urbina-Pérez, Darío Calderón-Álvarez and J. Julio Nares-Hernández Chapter 14 Real Time Knowledge Management: Providing the Knowledge Just-In-Time 229 Moria Levy Preface In a highly interactive Internet environment, the research issues in knowledge management vary based on the development of new technology and modes of interaction in the knowledge community. Due to the development of mobile and Web 2.0 technology, knowledge transfer, storage and retrieval have become much more rapid. The technologies and methods continue to get more and more diverse. At the same time, the types of online communities with high levels of interaction become more and more multi-dimensional. To optimize organizational performance and further promote knowledge innovation and knowledge management in organizations, new and expanded strategies for sharing knowledge within and between knowledge communities are required. In recent years, there have been more and more new and interesting findings regarding theories, methods, and models in the research field of knowledge management. There are also innovative technologies and tools in knowledge management technology. It is worth noting that the technologies, tools, and models in technology have been applied to more fields (e.g., education and digital learning) as technology and management concepts have continued to develop. These trends speak to the importance of studies of knowledge management, and the studies expand their influence on more multidisciplinary applications. New research issues in knowledge management await researchers. A comprehensive understanding of these novel research issues will assist with the academic development and practical applications in the field of knowledge management. Therefore, this book aims to introduce readers to the recent research topics in knowledge management, it is titled “New Research on Knowledge Management Applications and Lesson Learned” and includes 14 chapters. The book focuses on introducing the applications of KM technologies and methods to all kinds of fields. It also shares the practical experiences, effectiveness, and limitations of such application. I expect this book to provide relevant information about new research trends in comprehensive and novel knowledge management studies. This information will serve as an important resource for researchers, teachers and students, and will X Preface further scholarly work and the development of practices in the knowledge management field. Prof. Huei-Tse Hou Graduate Institute of Applied Science and Technology National Taiwan University of Science and Technology Taiwan [...]... that when knowledge innovation capability is distinguished between technological and knowledge innovations; the technological and knowledge innovation capabilities of the sample firms have a significant positive relationship as Kaplan and Norton ‘s (1996) contributions such as financial, customer, 18 New Research on Knowledge Management Applications and Lesson Learned internal business process, and learning... between Innovation Capability and Business Performance On the aspect of regional innovation systems and business performance, many scholars believed that innovation nowadays is seen as a socially and territorially embedded process and the regional level is recognized as being the best context for the development of 12 New Research on Knowledge Management Applications and Lesson Learned innovation-based learning... financial and non-financial measures of 10 New Research on Knowledge Management Applications and Lesson Learned performance Miranda (2004) argued that business performance management is one of the hottest topics in industry today Traditional performance assessment systems often stress on the ‘outcome’ and not on the ‘process’, easily overlooking conflicts caused by changes in the external environment... relationships, eds A Lagendijk and P Oinas (Proximity, Distance and Diversity: Issues on Economic Interaction and Local Development, Aldershot: Ashgate) 129-152 22 New Research on Knowledge Management Applications and Lesson Learned Ittner, C.D., Larcker, D.F., and Rajan, M.V (1997), 'The choice of performance measures in annual bonus contracts', Accounting Review, Vol 72, pp 231-255 James, S (2002), 'Knowledge. .. governance in European workfare states?, Concepts and Transformation ' International Journal of Action Research and Organizational Renewal, Vol 6, pp 73-101 - (2007), 'Differentiated Knowledge Bases and Varieties of Regional Innovation Systems', Innovation, Vol 20, pp 223-241 Asheim and Isaksen (1997), 'Location, Agglomeration and Innovation: Towards Regional Innovation Systems in Norway?' European Planning... technology, knowledge, stock of product, infrastructure, and place are shared (Anderson 1994; Morosini 2004; Porter 1998; Rosenfeld 2002) From these, this study focused on three categories for evaluating industrial clusters: value chain clusters, competition clusters, and shared-resource clusters 8 New Research on Knowledge Management Applications and Lesson Learned 2.3 Regional innovation systems The concept... G.H (1997), 'Emergence and Development of Regional Technology Policy in Germany-the Technologie Region Karlsruhe', Innovation Conference: Technology Assessment Strategy Forecasting and Regional Policy, pp 73-87 Zaltman, G and Burger, P.C (1975), Marketing Research: Fundamentals and Dynamics (Hinsdale: Dryden Press) 24 New Research on Knowledge Management Applications and Lesson Learned Zangwill, W.I... Complexity and Innovation: Developing and Testing Multiple Contingency Models', Management Science, Vol 42, pp 693-716 Drucker, P (1994), Innovation and Entrepreneurship (New York: Harper and Row) Fernandez-Ribas, A and Shapira, P (2009), 'The role of national and regional innovation programmes in stimulating international cooperation in innovation', International Journal of Technology Management, ... disruptive, 6 New Research on Knowledge Management Applications and Lesson Learned applicative, product, process, marketing, structural, and business model capabilities as he connected these with the market development life cycle In a study on high-tech firms in Taiwan, Chuang (2005) categorized technological innovation as product and process innovations and administrative innovation as staff’s innovation, marketing... ** and *** denote respectively significance at the 0.1%, 0.5% and 0.01% levels, respectively 2 The regression coefficients in the table are standardised Table 7 Hierarchical regression results of Business Performance on Innovation Capability and Industrial Clusters 16 New Research on Knowledge Management Applications and Lesson Learned From the Model 4 in Table 7, it can be seen that the interaction . NEW RESEARCH ON KNOWLEDGE MANAGEMENT APPLICATIONS AND LESSON LEARNED Edited by Huei-Tse Hou New Research on Knowledge Management Applications and Lesson Learned. between 2008 and 2009 Fig. 1. Geographical position of Hsinchu Science-based Industrial Park New Research on Knowledge Management Applications and Lesson Learned 4 On the other hand, under. titled New Research on Knowledge Management Applications and Lesson Learned and includes 14 chapters. The book focuses on introducing the applications of KM technologies and methods to all