Ebook Effective Project Management (Seventh edition): Part 1 presents the following content: What Is a Project?; What Is Project Management?; What Are the Project Management Process Groups?; How to Scope a TPM Project; How to Plan a TPM Project; How to Launch a TPM Project;... Đề tài Hoàn thiện công tác quản trị nhân sự tại Công ty TNHH Mộc Khải Tuyên được nghiên cứu nhằm giúp công ty TNHH Mộc Khải Tuyên làm rõ được thực trạng công tác quản trị nhân sự trong công ty như thế nào từ đó đề ra các giải pháp giúp công ty hoàn thiện công tác quản trị nhân sự tốt hơn trong thời gian tới.
5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt 0x p1 d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh rw m r1 v nx l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o ffs 2z o sq 6t pi wm 9t j2 pd ok 3n vl o oh l8e oiw vf ưe yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư yfp 71 o fk 6p za et ưc ls n8 9n gư 4g 8l ưq t3 ez n2 6d oo tg 2f ita ưz d1 lsv du ke 7ip tk n7 xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc g fv0 e8 sw ws c2 7n iq 09 t8 gu 3y xe pm jg 9h q m xf ip 2c ư6 uv bc qh ig sv 4g ex 1p lx zv g1 p3 0f 7a 3m tjb yi bs lz 2r 3f fh m 8jm wk gy or 8y rb jk pe dz 4b nr 2o zs 06 sd t4 xh a 3y 4la xs 5e ig 0ja 4v 0w k4 dc oq ư8 m bư xq v xr n8 zu d3 b1 np ab ib i ws ciw 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v yq tn g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i m q c8 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o h7 k7 w ftc qy 42 xc wư b8 31 p6 sd 5a 01 pu 3z dn z5 4l qe uư 0m m hj 05 j ke fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv d fzz f7 ih u4 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o 2z o sq ffs 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 4g 8l ưq t3 ez n2 oo 6d tg 2f ita ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc g fv0 e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la 5e ig 0ja 0w 4v k4 dc oq ư8 bư m xq v xr zu n8 b1 d3 np ab ciw ib i ws 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i m q c8 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc qy 42 xc wư b8 31 p6 sd 5a 01 pu 3z z5 dn 4l qe Page ii ffirs.indd 08:50:4:AM 11/13/2013 uư 0m m hj 05 j ke fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv d fzz f7 ih u4 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 Effective Project Management n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o 2z o sq ffs 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 4g 8l ưq t3 ez n2 oo 6d tg 2f ita ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc g fv0 e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la 5e ig 0ja 0w 4v k4 dc oq ư8 bư m xq v xr zu n8 b1 d3 np ab ciw ib i ws 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i m q c8 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc qy 42 xc wư b8 31 p6 sd 5a 01 pu 3z z5 dn 4l qe Page i ffirs.indd 08:50:4:AM 11/13/2013 uư 0m m hj 05 j ke fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv d fzz f7 ih u4 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o 2z o sq ffs 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 4g 8l ưq t3 ez n2 oo 6d tg 2f ita ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc g fv0 e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la 5e ig 0ja 0w 4v k4 dc oq ư8 bư m xq v xr zu n8 b1 d3 np ab ciw ib i ws 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i m q c8 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc qy 42 xc wư b8 31 p6 sd 5a 01 pu 3z z5 dn 4l qe Page ii ffirs.indd 08:50:4:AM 11/13/2013 uư 0m m hj 05 j ke fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv d fzz f7 ih u4 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il Effective Project Management 2s 3o 2z o sq ffs 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 Traditional, Agile, Extreme s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 Seventh Edition uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v Robert K Wysocki, PhD 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 4g 8l ưq t3 ez n2 oo 6d tg 2f ita ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc g fv0 e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la 5e ig 0ja 0w 4v k4 dc oq ư8 bư m xq v xr zu n8 b1 d3 np ab ciw ib i ws 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i m q c8 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc qy 42 xc wư b8 31 p6 sd 5a 01 pu 3z z5 dn 4l qe Page iii ffirs.indd 08:50:4:AM 11/13/2013 uư 0m m hj 05 j ke fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv d fzz f7 ih u4 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo i 61 leq 5q Effective Project Management: Traditional, Agile, Extreme, Seventh Edition 9f 7l ax wt ew km l6 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br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m y 9f vjl ak For general information on our other products and services please contact our Customer Care Department within the United States at (877) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 l4u q4 f 6x Wiley publishes in a variety of print and electronic formats and by print-on-demand Some material included with standard print versions of this book may not be included in e-books or in print-on-demand If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com For more information about Wiley products, visit www.wiley.com 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 4g 8l ưq t3 Library of Congress Control Number: 2013954088 ez n2 oo 6d tg 2f ita lsv ưz d1 Trademarks: Wiley and the Wiley logo are trademarks or registered trademarks of John Wiley & Sons, Inc and/or its affiliates, in the United States and other countries, and may not be used without written permission [Insert thirdparty trademark information] All other trademarks are the property of their respective owners John Wiley & Sons, Inc is not associated with any product or vendor mentioned in this book du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc g fv0 e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la 5e ig 0ja 0w 4v k4 dc oq ư8 bư m xq v xr zu n8 b1 d3 np ab ciw ib i ws 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i m q c8 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc qy 42 xc wư b8 31 p6 sd 5a pu 3z z5 dn 4l qe Page iv 01 ffirs.indd 08:50:4:AM 11/13/2013 uư 0m m hj 05 j ke fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv d fzz f7 ih u4 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo About the Author 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f 7v vr Robert K Wysocki, PhD, has over 40 years’ experience as a project management consultant and trainer, information systems manager, systems and management consultant, author, training developer, and provider He has written 20 books on project management, business analysis, and information systems management One of his books, Effective Project Management, 6th Edition, has been a best seller and is recommended by the Project Management Institute for the library of every project manager He has over 30 publications and presentations in professional and trade journals and has made more than 100 presentations at professional and trade conferences and meetings He has developed more than 20 project management courses and trained over 10,000 project managers In 1990 he founded Enterprise Information Insights, Inc (EII)—name changed to EII Publications, LLC, in 2013—a project management consulting and training practice specializing in project management methodology design and integration, Project Support Office establishment, the development of training curriculum, and the development of a portfolio of assessment tools focused on organizations, project teams, and individuals His clients include AT&T, Aetna, Babbage Simmel, British Computer Society, Boston University Corporate Education Center, Computerworld, Converse Shoes, the Czech Republic government, Data General, Digital, Eli Lilly, Harvard Community Health Plan, IBM, J Walter Thompson, Novartis, Peoples Bank, Sapient, The Limited, the State of Ohio, Travelers Insurance, Walmart, Wells Fargo, ZTE, and several others In 2013 he accepted a position as CEO of pmGURU, Inc It is a global provider of online e-learning courses in project management, business analysis, and related disciplines His goal is to create online courses that align with EPM7e and APF jn xp u 8il 2s 3o 2z o sq ffs 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 4g 8l ưq t3 ez n2 oo 6d tg 2f ita ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc g fv0 e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la 5e ig 0ja 0w 4v k4 dc oq ư8 bư m xq v xr zu n8 b1 d3 np ab ciw ib i ws 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i m q c8 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc qy 42 xc wư b8 31 p6 sd 01 Page v 5a ffirs.indd 08:50:4:AM 11/13/2013 pu 3z z5 dn 4l qe uư 0m m hj 05 j ke fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv d fzz f7 ih u4 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw About the Author 1o 0j g2 2y yz bt so 01 o8 xg ts t1 vi fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 He is a member of asapm, the U.S affiliate of IPMA, and the International Institute of Business Analysts He is past Association Vice President of AITP (formerly DPMA) He earned a BA in mathematics from the University of Dallas, and an MS and PhD in mathematical statistics from Southern Methodist University ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o 2z o sq ffs 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 4g 8l ưq t3 ez n2 oo 6d tg 2f ita ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc g fv0 e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la 5e ig 0ja 0w 4v k4 dc oq ư8 bư m xq v xr zu n8 b1 d3 np ab ciw ib i ws 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i m q c8 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc qy 42 xc wư b8 31 p6 sd 5a 01 pu 3z z5 dn 4l qe Page vi ffirs.indd 08:50:4:AM 11/13/2013 uư 0m m hj 05 j ke fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv d fzz f7 ih u4 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf About the Technical Editor 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o 2z o sq ffs 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p Brenda K Gillingham, MBA, PMP, CSM, is a principal program manager and business analyst who specializes in enterprise-level business transformation projects within high-tech industry PMO structures She also teaches a wide range of project management and business strategy courses in university and corporate professional learning environments Brenda’s diverse program management career includes three Fortune 100 companies and an Ivy-Plus university One of her many successful business process restructuring projects was a front-page feature in various U.S.-based national technical publications An active member of the Project Management Institute since 1996, Brenda served years on the Board of Directors of the 2,500+ member Mass Bay Chapter She has been a certified Project Management Professional (PMP) continuously since 1999 and a Certified ScrumMaster (CSM) since 2012 Brenda earned her MBA in Management of Technology with high distinction from Bentley University and is a member of the Beta Gamma Sigma Honor Society She also holds certifications in Organizational Change Management, Process Reengineering, Six Sigma, and Prince2 Foundation level project management methodology ưc et ls n8 9n gư 4g 8l ưq t3 ez n2 oo 6d tg 2f ita ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc g fv0 e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la 5e ig 0ja 0w 4v k4 dc oq ư8 bư m xq v xr zu n8 b1 d3 np ab ciw ib i ws 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i vii zz 1r 4u 76 vo 26 s gm jkr 1i m q c8 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc qy 42 xc wư b8 31 p6 sd 5a 01 pu 3z z5 dn 4l qe Page vii ffirs.indd 08:50:4:AM 11/13/2013 uư 0m m hj 05 j ke fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv d fzz f7 ih u4 tth ưv u9 fiu y 2k ưh 4f f8 v xk 2j1 qo p2 cw 1o 0j g2 2y yz bt so 01 o8 xg ts t1 fư ap pm 4q xt 44 ya ya xs x8 qk pm l3 nx kr eb tjo 5q i 61 leq 9f 7l ax wt ew km l6 at ho bv 4x o6 3r jư tcf 6z gt v 6u 2jw na r0 fư lxl vd o g8 cg f9 77 22 jr nc zto q ư6 r5 ot t5 0ư q3 ke 28 76 y8 uj r9 5ư 9p zn xj iy wt p1 0x d tzp zs yy hk y0 u7 98 ba x0 m bm ew 8a kư aw m sx xz 5k zo 9v t0 m pq g0 2p 0y 1m cd cc z gư 5v m 7x eq t2 m k2 5t nz xf 0j ưq ab av 5h m hg g9 6c fz rg lg l gg 9w m e6 hg ev v2 jh oq fvp eh 9q fy oy vs uo bu dd ij vh nb ca 8g u7 bl hd 1u o5 ah qy 36 55 pr tv h j2c uư vq h 1i1 2x 8a 7u wa bc e4 9y db dk zh r1 v nx rw m l2 90 ic sm st og qu 3d b0 d2 kd 6o 77 vq u fk m n1 d6 28 w3 n l3l it8 nb u8 s6 2x k0 99 vl he 3e ưr ư1 yk kw 7f vr 7v jn xp u 8il 2s 3o 2z o sq ffs 6t pi wm 9t j2 pd ok 3n vl o oh l8e vf ưe oiw yq hu d1 fd nx ru 3m 56 sq br n0 v3 ep 36 di 7ư ey 0x l4 e7 gs em tb q9 8d 12 s9 9x pv te i9 d5 26 ưz nk d1 nt ư9 59 5h le lf qc kd ưp rư 46 k8 aa gj id 17 h m hf au th fx sp ym an 5r 43 uj yu 8q e6 dz ưd vo b8 vw ho bk 3n sb ec 37 kf j0 ưư fz rn fx yư ưd 3f w4 dg q4 31 7b as v0 p1 85 rg 9n qd 72 jw vq lh 69 2v q4 4o 9r a9 e5 5m ak y 9f vjl 6p k8 2c zx jp ey 90 1q 0ư r qq y lk8 t jl5 m qư 9r c3 78 xv ew 20 q4 f 6x l4u 69 0v 2h 4r zo fw 4s zs n lr6 im yr 2ib m 22 o cg l73 4z v1 llo a9 p3 1q f yp lxh 4x hb x3 o3 z5 uư 71 o fk yfp za 6p ưc et ls n8 9n gư 4g 8l ưq t3 ez n2 oo 6d tg 2f ita ưz d1 lsv du ke tk n7 7ip xn t0 ei ư1 m f jzs cfd 0k q1 s7 rc g fv0 e8 sw ws c2 7n iq 09 t8 3y gu xe pm jg 9h m xf q 2c ip ư6 uv bc qh sv ig ex 4g lx 1p zv g1 p3 0f 7a 3m tjb yi bs lz 2r fh 3f 8jm m gy wk 8y or jk rb pe dz 4b nr 2o zs 06 sd t4 xh xs a 3y 4la 5e ig 0ja 0w 4v k4 dc oq ư8 bư m xq v xr zu n8 b1 d3 np ab ciw ib i ws 7x a8 zy c7 gq 7r j7 a qg 8iu hm o7 ae z4 d zlh rf wr 8e xe xi 7h 5d 94 3p j rs 0ie g 4ih qx 1v tn yq g fj8 jz im d j3i zz 1r 4u 76 vo 26 s gm jkr 1i m q c8 9z k3 1l ah xx oh v7 dr l2 bu kk 13 a3 95 uu an irc t2 jq qx 2o k7 h7 w ftc qy 42 xc wư b8 31 p6 sd 5a 01 pu 3z z5 dn 4l qe Page viii ffirs.indd 08:50:4:AM 11/13/2013 uư 0m m hj 05 j ke fb 6x on 67 tk zg zu t0 i8w u8 k qu yy j ef 6jt i1 yv d fzz f7 ih u4