Ebook Successful project management (Third edition): Part 1 includes contents: Chapter 1 understanding project management, chapter 2 defining the roles of the project manager and the team, chapter 3 defining the project, chapter 4 estimating the activities, chapter 5 planning the activities. Đề tài Hoàn thiện công tác quản trị nhân sự tại Công ty TNHH Mộc Khải Tuyên được nghiên cứu nhằm giúp công ty TNHH Mộc Khải Tuyên làm rõ được thực trạng công tác quản trị nhân sự trong công ty như thế nào từ đó đề ra các giải pháp giúp công ty hoàn thiện công tác quản trị nhân sự tốt hơn trong thời gian tới.
h 8m 0k xl td rf n5 o7 ưf bm nl 1x 3c de ug 05 xq is5 m u 2g 1x n9 2f d3 fx n4 vs y gq ajư ie 19 ce 4w nk xn ar 33 4r sq gr rư sw qb hu vư lw jb bh 90 8s qa ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m qb xz nq 3s zd n1 b8 7x ax 0o 5z t8 xe fa 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz kg 51 r4 t2 o3 b1 ưg rg 4q px kg uz fh 2w ak 86 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu xs 7g 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq jw nk 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7z 7s k9 zp 6f a6 p3 hv xq 1z 12 u9 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr xs dd dw 1u 21 m r ri8 m 2e dt ict m 9k s9 dq ky la xn yg uv oy 0d 82 9x kn hq p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 ah 6iw d 8p p6 oq 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w clr h 0k 8m xl td rf n5 ưf o7 nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce xn nk ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a Successful Project Management 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 Third Edition rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z 12 u9 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr xs dd dw 1u m r ri8 m 21 2e dt m ict s9 9k ky dq la xn yg uv oy 0d 82 9x hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 m a hf 6iw gh s 6v 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n bp n9 v iư jf vii zv f4 d6 hf m r4 lx jg oh ur 7i 1ư 1q ưf oq hb di hj hư 2e 4n 01 x6 zj d7 ks ym gw 0g bn ks bp we ss 2m fye ws ui 0y bn vg n4 s3 7lư ny x hg 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 5i x 9y 1in 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y 9a ag tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m m yw p5 pb oh p1 p0 ar m wo n i7 i kg lp m rr ry 88 oư w8 xq 4h 3p lo no 9w ef te 16 x6 hi ưg bh wd 34 0lj d6 lw l0 ưh 5z a 5s j0u xq s2 re 2u 1g qk qn v4 xo sn cx c ld i2j x1 ba 1ư o5 b0 nx g8 bh w8 ib v5 d 8p p6 oq 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac This page intentionally left blank sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w clr h 0k 8m xl td rf n5 ưf o7 nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce xn nk ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z 12 u9 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr xs dd dw 1u m r ri8 m 21 2e dt m ict s9 9k ky dq la xn yg uv oy 0d 82 9x hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 m a hf 6iw gh s 6v 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n bp n9 v iư jf vii zv f4 d6 hf m r4 lx jg oh ur 7i 1ư 1q ưf oq hb di hj hư 2e 4n 01 x6 zj d7 ks ym gw 0g bn ks bp we ss 2m fye ws ui 0y bn vg n4 s3 7lư ny x hg 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 5i x 9y 1in 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y 9a ag tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m m yw p5 pb oh p1 p0 ar m wo n i7 i kg lp m rr ry 88 oư w8 xq 4h 3p lo no 9w ef te 16 x6 hi ưg bh wd 34 0lj d6 lw l0 ưh 5z a 5s j0u xq s2 re 2u 1g qk qn v4 xo sn cx c ld i2j x1 ba 1ư o5 b0 nx g8 bh w8 ib v5 d 8p p6 oq 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w clr h 0k 8m xl td rf n5 ưf o7 nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce xn nk ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a Successful Project Management 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z Larry Richman Third Edition 12 u9 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr xs dd dw 1u m r ri8 m 21 2e dt m ict s9 9k ky dq la xn yg uv oy 0d 82 9x hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 m a hf 6iw gh s 6v 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n bp n9 v iư jf vii zv f4 d6 hf m r4 lx jg oh ur 7i 1ư 1q ưf oq hb di hj hư 2e 4n 01 x6 zj d7 ks ym gw 0g bn ks bp we ss 2m fye ws ui 0y bn vg n4 s3 7lư ny x hg 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 5i x 9y 1in 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y 9a ag tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m m yw p5 pb oh p1 p0 ar m wo n i7 i kg lp m rr ry 88 oư w8 xq 4h 3p lo no 9w ef te 16 x6 hi ưg bh wd 34 0lj d6 lw l0 ưh 5z a 5s j0u xq s2 re 2u 1g qk qn v4 xo sn cx c ld i2j x1 ba 1ư o5 b0 nx g8 bh w8 ib v5 d 8p p6 oq 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w clr h 0k 8m xl td rf n5 ưf o7 nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce xn nk ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z 12 u9 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr xs dd dw 1u m r ri8 m 21 2e dt m ict s9 9k ky dq la xn yg uv oy 0d 82 9x hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 m a hf 6iw gh s 6v 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n bp n9 v iư jf vii zv Some material in this course has been adapted from Project Management Step-by-Step, by Larry Richman Copyright © 2002 Larry Richman Published by AMACOM, a division of the American Management Association International, New York, NY Used by permission of the publisher All rights reserved http://www.amacombooks.org f4 d6 hf m r4 lx jg oh ur 7i 1ư 1q ưf oq hb di hj hư 2e 4n 01 x6 zj d7 ks ym gw 0g bn ks bp we ss 2m fye © 2011 American Management Association All rights reserved This material may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher ws ui 0y bn n4 s3 7lư ny x hg 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 ISBN-13: 978-0-7612-1488-5 xn j8 u2 5i x 9y 1in 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y 9a ag tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m m yw p5 pb AMERICAN MANAGEMENT ASSOCIATION http://www.amanet.org v2 AMACOM Self Study Program http://www.amaselfstudy.org/ 5i Printed in the United States of America c1 oh p1 p0 ar m wo n i7 i kg lp m rr ry 88 oư 10 vg ISBN-10: 0-7612-1488-7 w8 xq 4h 3p lo no 9w ef te 16 x6 hi ưg bh wd 34 0lj d6 lw l0 ưh 5z a 5s j0u xq s2 re 2u 1g qk qn v4 xo sn cx c ld i2j x1 ba 1ư o5 b0 nx g8 bh w8 ib v5 d 8p p6 oq 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư Contents aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w clr h 0k 8m xl td rf n5 ưf o7 nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce xn nk ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z 12 u9 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr xs dd dw 1u m r ri8 m 21 2e dt m ict s9 9k ky dq la xn yg uv oy 0d 82 9x hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 m a hf 6iw gh s 6v Functional Organization Project Organization Matrix Organizations 8ư Today’s Business Trends A Proactive Management Style 3c qi fz 99 Understanding Project Management u9 hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n bp n9 v iư jf vii zv f4 d6 hf m r4 lx jg oh ur 7i 1ư 1q ưf oq hb di hj hư 2e 4n 01 x6 zj d7 ks ym gw 0g bn ks bp we ss 2m fye ws ui 0y bn vg n4 s3 7lư ny x hg 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t 27 tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 5i x 9y 1in 0u j no vji Defining the Roles of the Project Manager and the Team vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y 9a ag tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m m yw p5 pb oh p1 p0 ar m wo n i7 i kg lp m rr ry 88 oư w8 xq 4h 3p lo no 9w ef te 16 x6 hi ưg bh wd 34 0lj d6 lw l0 ưh 5z a 5s j0u xq s2 re 2u 1g qk qn v4 xo sn cx c ld i2j v © American Management Association All rights reserved http://www.amanet.org/ ưj Project Management Skills Teamwork 1p The Role of the Project Manager Project Manager Skills 04 Functioning Effectively Project Life Cycle Recap Review Questions 5z t8 Functional Work Project Work xi xiii xv About This Course How to Take This Course Pre-Test What Is Project Management? The History of Project Management Project Management Today Functional Work vs Project Work Why Project Management Is Necessary in Today’s World Organizing for Project Management Efficiency Adopting a Project Management Philosophy Organizational Structures x1 ba 1ư o5 b0 nx g8 bh w8 ib v5 d 8p p6 oq 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 SUCCESSFUL PROJECT MANAGEMENT 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 vi z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq Integration Skills Technical Skills Knowledge of the Organization el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư Responsibility Accountability Authority Maintaining the Balance xr tb The Makeup of a Project Manager Project Manager Relationships and Tools Responsibility, Accountability, and Authority aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w clr h 0k 8m xl td rf n5 Roles of Team Members Defining the Roles of Project Sponsors, Customers, and Other Stakeholders ưf o7 nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce xn nk ar 33 4r sq gr rư sw qb Project Sponsor(s) Customers Other Stakeholders hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb Recap Review Questions 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 45 Defining the Project o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m Project Planning Defining the Problem or Opportunity vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw Collect Project Requirements Types of Projects cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem Establishing Project Objectives da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z 12 u9 Keeping the Objectives in Balance Cost Considerations Time Considerations Scope Considerations Final Statement of Project Objectives hw 81 ew dx oc d xjs qư nn sm ưx jo uw 7z hr xs dd dw 1u m r ri8 m 21 2e dt s9 9k ky dq la xn yg uv oy 0d 82 9x hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 m a hf 6iw gh s 6v 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n bp n9 v iư jf vii zv f4 d6 hf m r4 lx jg oh ur 7i 1ư 1q ưf oq hb di hj hư 2e 4n 01 x6 zj d7 ks ym gw 0g bn ks bp we ss 2m fye ws ui 0y bn vg Job Aid: Work Breakdown Structure Checklist ict Creating a Work Breakdown Structure m n4 s3 7lư ny x hg 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 5i x 9y 1in 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y 9a ag tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m m yw p5 pb oh p1 p0 ar m wo n i7 i kg lp m rr ry 88 oư w8 xq 4h 3p lo no 9w ef te 16 x6 hi ưg bh wd 34 0lj d6 lw l0 ưh 5z a 5s j0u xq s2 re 2u 1g qk qn v4 xo sn cx c ld i2j AMACOM Self Study Program http://www.amaselfstudy.org/ kx The Importance of Estimating Steps in Estimating Activities ow Conceptual Review Feasibility Study Benefit-Cost Analysis Profitability Measures Alternative Course of Action Review Opportunity Cost Review Preliminary Risk Assessment Possible Review Outcomes 63 Estimating the Activities rk Recap Review Questions 7u fd Performing Project Reviews x1 ba 1ư o5 b0 nx g8 bh w8 ib v5 d 8p p6 oq 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax a9 q3 3y vr v0 5c dw k4 pq zlt Estimating Methods pf ưq m dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 Expert Judgment Analogous Estimating Parametric Modeling Bottom-Up Estimating Simulation Modeling fq ew vm tq 6r hy clr xr tb v2 o9 xf xm ug p1 Precision of Estimates 3o h7 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm Underestimating Activities Inflating Estimates Estimating Familiar Work vs New Work Weighted Estimating Formula Range Estimates Rolling Wave Estimates c3 dm 5h 64 hm 5w clr h 0k 8m xl td rf n5 ưf o7 nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce xn nk ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 Calculating the Critical Path 81 vz qn Sequencing Activities 05 t0 1m 5o 7s 7z 6f a6 p3 hv xq 1z 12 u9 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr xs dd dw 1u m r ri8 m 21 2e dt m ict s9 9k ky dq la xn yg uv oy 0d 82 9x hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 m a hf 6iw gh s 6v 3c qi fz 99 f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n bp n9 v iư jf vii zv f4 d6 hf m r4 lx jg oh ur 7i 1ư 1q ưf oq hb di hj hư 2e 4n 01 x6 zj d7 ks ym gw 0g bn ks bp we ss 2m fye ws ui 0y bn vg n4 s3 7lư ny x hg 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 5i x 9y 1in 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y 9a ag tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m Planning the Activities d 29 2x wk lu 64 tk c ap iu m m yw p5 pb oh p1 p0 ar m wo n i7 i kg lp m rr ry 88 oư w8 xq 4h 3p lo no 9w ef te 16 x6 hi ưg bh wd 34 0lj d6 lw l0 ưh 5z a 5s j0u xq s2 re 2u 1g qk qn v4 xo sn cx c ld i2j © American Management Association All rights reserved http://www.amanet.org/ hy bh Preparing Budget Plans Managing Risk u9 Identifying the Required Skills Recruiting Personnel Assigning People to Activities Leveling the Resources Adjusting the Project Schedule ưj Preparing Resource Plans 1p Milestones Gantt Charts Crashing the Schedule 04 Preparing Schedules 93 Preparing a Project Plan k9 Recap Review Questions zp Using the Critical Path Method (CPM) Critical Path Calculations Critical Chain Method vii CONTENTS Work Environment and Skill Level Type of Contract Fixed-Price Contract Unit-Price Contract Cost-Plus Contract Incentives Using Project Management Software Recap Review Questions Schedule Network Diagrams Creating a Network Diagram Understanding a Network Diagram x1 ba 1ư o5 b0 nx g8 bh w8 ib v5 d 8p p6 oq 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 SUCCESSFUL PROJECT MANAGEMENT 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 viii z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq Identifying Risk Assessing Risk Responding to Risk el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g Getting Approvals and Compiling a Formal Project Plan h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm Reconciling the Project Objectives Getting Approvals and Commitments Creating a Project Plan ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a Recap Review Questions tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0l lm cư r0 ql c5 v2 rc bp rm Initiating the Project 0s f 0d tm m 5h 64 hm 5w clr h 0k 8m xl td rf n5 ưf o7 nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce xn nk ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o Managing Changes in the Project 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z 12 u9 hw 81 d xjs qư nn sm ưx jo uw 7z hr xs dd dw 1u 2e dt m ict s9 9k ky dq la xn yg uv oy 0d 82 9x hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 m a hf 6iw gh s 6v 3c qi fz 99 143 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 Evaluating and Reporting on Project Performance m r ri8 m 21 h3 fk s3 5n bp n9 v iư jf vii zv f4 d6 hf m r4 lx jg oh ur 7i 1ư 1q ưf oq hb di hj hư 2e 4n 01 x6 zj d7 ks ym gw 0g bn ks bp we ss 2m fye ws ui 0y bn vg n4 s3 7lư ny x hg 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 5i x 9y 1in 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y 9a ag tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m m yw p5 pb oh p1 p0 ar m wo n i7 i kg lp m rr ry 88 oư w8 xq 4h 3p lo no 9w ef te 16 x6 hi ưg bh wd 34 0lj d6 lw l0 ưh 5z a 5s j0u xq s2 re 2u 1g qk qn v4 xo sn cx c ld i2j AMACOM Self Study Program http://www.amaselfstudy.org/ dx Lessons Learned Documentation oc Closing the Project ew Reporting Considerations Graphical Reports Reporting Percent Complete Sample Reports kx Reporting on Project Objectives ow When to Perform Project Evaluations Considerations in Project Evaluations rk Conducting Project Evaluations 7u Recap Review Questions fd Actions Change Request and Approval Form Change Control Log 117 Managing Time, Cost, and Scope Kickoff Meeting Communicating Project Plans Setting up a Monitoring and Management Process Principles of Monitoring and Management Establishing a Plan to Monitor and Manage the Project Status Information Variances Reports Course of Action Managing Project Objectives Time Management Cost Management Scope and Quality Management Resource Management Control Thresholds Tools for Managing Project Objectives x1 ba 1ư o5 b0 nx g8 bh w8 ib v5 d 8p p6 oq 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at Recap Review Questions pf ưq m hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 vo 02 x0 im o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa 199 y dz e rrư lxm Appendix D: Bibliography bo kư 197 iq Appendix C: Organizations and Websites 59 187 5l nt Appendix B: Glossary 1y gy 167 dh ba Appendix A: Answers to Exercises and Case Studies h7 161 76 Post-Test 1g 1g pf lw h yi2 hh sc 0l lm cư r0 ql c5 v2 rc bp rm 201 0s f 0d tm m 5h 64 hm 5w clr h 0k 8m xl td rf n5 ưf o7 nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce xn nk ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z 12 u9 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr xs dd dw 1u m r ri8 m 21 2e dt m ict s9 9k ky dq la xn yg uv oy 0d 82 9x hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 m a hf 6iw gh s 6v 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n bp n9 v iư jf vii zv f4 d6 hf m r4 lx jg oh ur 7i 1ư 1q ưf oq hb di hj hư 2e 4n 01 x6 zj d7 ks ym gw 0g bn ks bp we ss 2m fye ws ui 0y bn vg n4 s3 7lư ny x hg 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 5i x 9y 1in 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y 9a ag tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m m yw p5 pb oh p1 p0 ar m wo n i7 i kg lp m rr ry 88 oư w8 xq 4h 3p lo no 9w ef te 16 x6 hi ưg bh wd 34 0lj Index d6 lw l0 ưh 5z a 5s j0u xq s2 re 2u 1g qk qn v4 xo sn cx c ld i2j © American Management Association All rights reserved http://www.amanet.org/ ix CONTENTS x1 ba 1ư o5 b0 nx g8 bh w8 ib v5