(Tiểu luận) topic transformational leadership and qualitymanagement

FOREIGN TRADE UNIVERSITY FALCUTY OF BUSINESS ADMINISTRATION - FINAL – TERM ASSIGNMENT TOPIC: TRANSFORMATIONAL LEADERSHIP AND QUALITY MANAGEMENT Student’s name: Bùi Minh Tường Student ID: 2013280040 Course name: Productivity and Quality Management Professor in charge: Prof Lê Thái Phong Hanoi, 2023 TABLE OF CONTENTS I Introduction…………………………………………………………………………………3 II Literature Review………………………………………………………………………….3 Transformational Leadership………………………………………………………….3 Quality Management……………………………………………………………………5 III Suggestions…………………………………………………………………………………7 Implementing Transformational Leadepship…………………………………………7 Improving Quality Management……………………………………………………….7 Enhance the relationship between Transformational Leadership and Quality Managemnt…………………………………………………………………………………… IV Conclusion………………………………………………………………………………….9 REFERENCES…………………………………………………………………………………10 I Introduction Transformational leadership and quality management are two key concepts that play a vital role in the success and growth of organizations As businesses strive to thrive in an ever-evolving and competitive landscape, effective leadership and a commitment to delivering high-quality products and services become paramount Transformational leadership is an approach in which a leader inspires and motivates team members to create positive changes within an organization This leadership style can increase group morale, lead to rapid innovation, improve conflict resolution, decrease turnover and foster a sense of ownership amongst a team Quality management, on the other hand, is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement In general, quality management focuses on long-term goals through the implementation of short-term initiatives The relationship between transformational leadership and quality management is significant Transformational leaders create a culture of excellence and continuous improvement, setting high standards and inspiring their teams to strive for quality in all aspects of their work They empower their employees to take ownership of their roles, fostering a sense of accountability and encouraging them to actively participate in quality management initiatives Moreover, Transformational Leadership helps enhance Quality Management by focusing management and leadership attention on training, personal development of all followers, and improvement processes A Transformational leader will move a company forward with the help of every individual within the organization II Literature Review Transformational Leadership Burns (1978, p 20) was the first to use the phrase "transformational leadership," and he defined it as an interaction in which "leaders and followers raise one another to higher levels of morality and motivation." By connecting their followers' self-concept with the organization's objective and changing their beliefs and self-esteem in a way that fosters follower loyalty and respect for the leader, transformational leaders frequently have an impact on their followers (Kark, Shamir, & Chen, 2003) In exchange, followers give up their own interests in favor of organizational aims, demonstrate a greater readiness to help the organization achieve its objectives, and work hard to avoid disappointing their leader (Bass & Avolio, 1993; Chen, 2002; Yukl, 2002) The concept of transformational leadership as posited by Bass and Avolio (1994) includes four key dimensions labeled: idealized influence; inspirational motivation; intellectual stimulation; and individualized consideration Later conceptualizations of the transformational leadership concept split the dimension of idealized influence into behavioral and attitudinal dimensions, giving a total of five factors (Bass & Avolio, 2004b) Idealized influence (attributed) relates to feelings of trust, admiration, respect, and loyalty that are attributed to the leader by the followers Idealized influence (behavior) relates to observable charismatic actions of the leader Leaders use inspirational motivation through their articulation of a well-defined vision which acts as a source of inspiration, enhancing followers’ self-efficacy beliefs and improving motivation Intellectual stimulation pertains to leaders’ ability to harness a climate which encourages creativity and innovation and empowers employees to take the initiative in solving challenging tasks Finally, the dimension of individualized consideration refers to the attention a leader pays to the individual needs of a follower, helping him/her achieve personal growth and self actualization (Bass, 1985) The total of the aforementioned five dimensions illustrates the conceptual complexity of transformational leadership and underlines its emphasis on elevating followers' performance above what is often expected or average It has been demonstrated that the extent to which leaders demonstrate or practice these aspects of transformational leadership is related to a wide range of favorable individual and organizational outcomes, including increased subordinate satisfaction, effort, and performance (Bass, 1995; Bryman, 1992), improved team functioning, and work unit effectiveness (Lowe et al., 1996; Zaralli, 2003) The transformational leader works at the organizational level to implement changes while simultaneously inspiring and motivating people on an interpersonal level to promote change According to Zaralli (2003), transformational leaders significantly influence organizational values and cultures While the majority of the research on transformational leadership has been done in western nations, several studies have lately been done in the setting of emerging or developing nations For instance, Gumusluoglu and Ilsev (2009) discovered a connection between transformational leadership and organizational innovation in Turkish software development companies, while Erkutlu (2008) found a positive relationship between transformational leadership and employees' job commitment and satisfaction in a Turkish context Three emerging and developing nations: China, India, and Kenya have been the subject of research, found that collectivism mediated the relationship between transformational leadership and a number of important outcomes such as job satisfaction, organizational commitment, and perceptions of organizational withdrawal behaviors (Walumbwa & Lawler, 2003) In a study conducted in India, Krishnan (2004) found that transformational leadership was related positively to followers’ upward influence strategies such as friendliness and reasoning Significant relationships between empowerment and two dimensions of transformational leadership: intellectual stimulation and individualized consideration, were also found to relate to service quality in Malaysia (Ismail et al., 2009) Quality Management According to David Arditi et al (1997), there is room for quality improvement in the construction industry, and the author described total quality management (TQM) Total quality management (TQM) promotes the best teamwork and cooperation, not just during meetings and disagreements, and it promotes the longevity of the construction sector The findings for identifying and assessing the significant elements that contributed to delays in Hong Kong building projects were presented by Daniel W M Chan et al (1997) After observing 83 delay factors, they classified them into eight crucial categories In accordance with the findings, there are five primary principles and elements that contribute to delays: "poor site management and needy management," "unforeseen soil conditions," "decision making power was too little, which involves every project member," "diversity in client-initiated," and "unnecessary changes of tasks." Joe C.W and colleagues (1999) concentrated on the elements that lead to issues with quality management for contractors working on infrastructure projects With the aid of quality inspection reports and interview surveys, they resolve the outcomes They created an improved quality management model as well Around 291 non-conformities were found after a review of 54 audit reports They said that contractors have to present their general records and plans relating to quality According to Peter Hoonakker et al (2010), defining quality in the construction sector is complex They also identified the advantages of quality implementation and the challenges it faces They used a questionnaire to get the data They demonstrated growth that could aid in overcoming failure They concluded that while contractors are aware of the benefits of quality, there remain implementation barriers In their study on how to establish quality management systems in construction organizations and firms, D Willar et al (2010) primarily concentrated on two functions, the first of which was a review of the accumulated literature Based on fundamental inquiries for targets, suitable research methodologies have been examined to achieve objectives For the purpose of better understanding ISO 900, a mixed methods approach is employed for data collecting utilizing questionnaire surveys and focus group discussions/interviews Tan Chin-Keng et al (2011) investigated the various quality management approaches, the commitments in the field, and the challenges associated with implementing quality The implementation of ISO 9001 is one of the more difficult jobs, according to Tang and Am (1999) They recommended employing quality inspection reports and an interview survey for a quantitative analysis The sampling strategy is chosen during the sampling procedure A Quality Management System (QMS) for Construction Site for increase in quality levels in projects, and communication between staff in various Management has been recommended by Raji Al-Ani et al (2011) The research explained in construction industry there are two main reasons for lesser quality is not usage of building material and second one is poor techniques applied in construction He stated that there is a misunderstanding to understand quality management According to Abukar Warsame et al (2013), quality management aims to produce an infrastructure project with a high degree of quality The main emphasis was on identifying the variables that have an impact on quality control for contractors working on infrastructure projects procurement techniques applied to infrastructure transportation projects According to Mohamad Kamal et al (2013), the ship construction sector has focused on implementing the quality management work process For this survey, the most suitable research method among the options was chosen to be the qualitative method The primary goal was to integrate quality management successfully in the ship construction project Teena Joy et al (2014) discussed the role of construction industry was the most important role economically and most important to achieving quality in the construction Quality is a required for sustainability and satisfaction of customer Quality is defined as „meeting the customer prospect, This study is to provide clients, project managers, designers, and contractors with necessary information needed to better manage the quality of a construction building projects by identifying the factors that affect process quality of construction projects and to rank them by the degree of importance Factors were found by relative index and suggestions were given to increase their quality for companies D Ashokkumar et al (2014) concentrated on the elements that have an impact on construction quality management With the aid of quality inspection reports and interviews, they resolve the results Field workers are extremely knowledgeable about the main aspects influencing quality This paper assists in identifying the key elements that influence construction quality and is also helpful in reducing direct and indirect material, labor, and time waste Mr Amit A Mahadik et al (2014) stated that Quality Management is a managerial approach that views and main aims of this paper is broadly at maintaining and improving quality standards and to achieve customer satisfaction This study investigated the necessity and benefits to the extensive implementation of quality control in the construction industry through a questionnaire survey Total quality management (TQM) and the levels of internal and external customer attention in project management techniques to each of Ghana's construction enterprises have been linked, according to research by Elvis Attakora-Amaniampong et al (2014) The study was conducted utilizing questionnaires to gather data from 50 appellants and was based on a review of the literature On the topic of project management approaches and the influence on interested parties, Moza T Al Nahyan et al (2014) presented a case study of a significant infrastructure project In the UAE, there was an investigation of significant highway development Information was gathered utilizing a variety of techniques, including document analysis, interviews with key players, site visits, and group discussions The findings emphasize the need to improve coordination, communication, and decision-making skills, as well as knowledge sharing with all stakeholders P.P Mane et al (2015) explained the role of quality management fora construction company Author mentioned that Quality Management System (QMS) can be applied either at the size of organization or at the project size The paper described about the rating characteristics depends on the Document continues below Discover more from: Management Accounting KTE.F2 Trường Đại học Ngo… 123 documents Go to course 78 52 134 10 27 (Jan 2021) IFRS vs US GAAP - Deloitte Management Accounting 100% (2) 72131303 Capital Allowances Manual… Management Accounting 100% (1) Tu dien F2 ACCA SAPP - từ điển tiếng anh… Management Accounting 100% (1) Mana acc haha hehe Management Accounting 100% (1) Tầm Quan Trọng Của Việc Lập Kế Hoạch và… Management Accounting 100% (1) importance of a five-point scale After that in next step the interviews Ứng of parties were done dụng đạorelated hàmto construction project Anup W S et al (2015) outlined the problems that arise when Quality riêng kinh tế v3 Management Systems are put into practice A case study that uses 21the content analysis method to achieve the questionnaire's goals They tabulated all of the inputs, mechanisms, and outputs using Management 100% (1) Accounting the content analysis technique III Suggestions - Implementing Transformational Leadership Visionary Communication: Clearly express a compelling vision for the future of the organization By highlighting the significance of their contributions to the realization of the mission, inspire and motivate personnel - Provide Growth and Development Opportunities: Transformational leaders prioritize the growth and development of their team members Offer training, mentoring, and coaching programs to enhance their skills and competencies Provide challenging assignments and opportunities for professional advancement - Build a Positive Culture: Create a positive work environment by promoting teamwork, trust, and mutual respect Celebrate achievements and recognize the contributions of individuals and teams Encourage a healthy work-life balance and support employee well-being - Motivate and Inspire: Transformational leaders motivate and inspire their teams by giving work a feeling of meaning and purpose Promote originality, inventiveness, and unconventional thinking Recognize and honor great work, and offer helpful criticism to help people improve - - Embrace Change: Transformational leaders are adaptable and embrace change as an opportunity for growth Encourage a culture that embraces innovation and continuous improvement Be open to new ideas and encourage experimentation and learning from failures Evaluate and Adjust: Regularly assess the effectiveness of your leadership approach and make necessary adjustments Seek feedback from your team members and stakeholders to understand their needs and concerns Continuously learn and evolve as a leader - Improving Quality Management Establish a Quality Culture: Foster a culture that values and prioritizes quality throughout the organization Ensure that all employees understand the importance of quality and their role in achieving it Encourage a mindset of continuous improvement and accountability - Set Quality Objective: Establish SMART (specific, measurable, achievable, relevant, and time-bound) quality goals that are in line with the overall objectives of the organization and client expectations All staff members should be informed of these goals, which should then be periodically reviewed and adjusted as necessary - Implement Quality Assurance Systems: Develop and implement robust quality assurance systems, such as ISO 9001 or other industry-specific standards These systems provide a framework for ensuring consistent quality and can help identify areas for improvement Regularly review and update these systems to stay current with industry best practices - Implement Quality Assurance Systems: Develop and implement robust quality assurance systems, such as ISO 9001 or other industry-specific standards These systems provide a framework for ensuring consistent quality and can help identify areas for improvement Regularly review and update these systems to stay current with industry best practices - Enhance Supplier Quality: Establish strong relationships with suppliers and work collaboratively to improve the quality of incoming materials and components Clearly communicate quality requirements and expectations to suppliers, conduct regular audits, and - provide feedback to help them improve their processes Use Data and Analytics: Leverage data and analytics to gain insights into quality trends, identify root causes of issues, and make data-driven decisions Establish key performance indicators (KPIs) related to quality and regularly monitor and analyze them Use statistical tools and techniques to analyze data and identify opportunities for improvement - Training and Development: Invest in training and development programs to enhance employees' knowledge and skills related to quality management Provide specific training on quality tools, methodologies, and techniques Develop a workforce that is knowledgeable and capable of driving quality improvement initiatives Enhance the relationship between Transformational Leadership and Quality Management Implementing transformational leadership and quality management together can lead to significant improvements in organizational performance and employee engagement Here's a guide on how to integrate these two approaches: - Create a Shared Vision: Develop a compelling vision that encompasses both transformational leadership and quality management Ensure that the vision emphasizes the importance of delivering high-quality products or services while inspiring and empowering employees to reach their full potential - Align Goals and Objectives: Align individual and team goals with the organization's vision and quality objectives Set clear, measurable targets that promote both excellence in quality and personal growth Ensure that everyone understands how their efforts contribute to the overall quality of the organization - Communicate the Importance of Quality: Regularly communicate the significance of quality management to your team Highlight how it impacts customer satisfaction, organizational reputation, and long-term success Inspire your team by sharing success stories and - demonstrating the positive outcomes of quality-focused initiatives Lead by Example: As a transformational leader, embody the behaviors and values associated with quality management Demonstrate your commitment to quality by adhering to quality standards, seeking continuous improvement, and encouraging open communication Show your team that you value quality in every aspect of your work - Provide Training and Development: Offer training programs and resources that enhance employees' knowledge and skills in quality management This could include training on quality assurance techniques, problem-solving methodologies, and quality improvement tools Support employees in acquiring certifications related to quality management - Encourage Collaboration: Foster collaboration among teams and departments to promote knowledge sharing and cross-functional problem-solving Encourage employees to work together to identify quality improvement opportunities and implement solutions collectively - Create platforms for sharing best practices and celebrating successful quality initiatives Employee Engagement and Recognition: Engage employees by involving them in decisionmaking processes, seeking their input, and recognizing their contributions to quality management Celebrate milestones, acknowledge exceptional performance, and create a culture of appreciation for those who consistently uphold quality standards IV Conclusion Transformational leadership is a powerful approach that inspires and motivates individuals to achieve exceptional results By setting a clear vision, leading by example, and fostering personal relationships, transformational leaders create an environment where team members are empowered, innovative, and committed to the organization's goals They encourage collaboration, provide growth opportunities, and communicate effectively to align everyone towards a shared purpose On the other hand, effective quality management is crucial for organizations to deliver products and services that meet or exceed customer expectations By establishing a quality culture, setting clear objectives, involving employees, and implementing robust quality assurance systems, organizations can drive continuous improvement and enhance customer satisfaction Through the use of quality control measures, data analysis, and a focus on supplier quality, organizations can identify and address issues proactively, resulting in improved product and process quality The combination of transformational leadership and quality management creates a powerful synergy within an organization Transformational leaders inspire and motivate employees to strive for excellence, while quality management ensures that the organization delivers products and services of the highest standard By setting a clear vision, fostering a culture of continuous improvement, and involving employees at all levels, transformational leaders drive a commitment to quality throughout the organization They empower employees to take ownership of quality processes and actively contribute to improvement initiatives The integration of transformational leadership and quality management results in engaged employees, enhanced customer satisfaction, and sustainable business success REFERENCES https://scholarworks.umt.edu/etd/11018(Accessed: 11 June 2023) ) Available at: https://www.indeed.com/career-advice/careerdevelopment/transformational-leadership (Accessed: 11 June 2023) Available at: https://www.investopedia.com/terms/q/qualitymanagement.asp (Accessed: 11 June 2023) 10 11 12 13 More from: Management Accounting KTE.F2 Trường Đại học Ngo… 123 documents Go to course 78 52 134 10 (Jan 2021) IFRS vs US GAAP - Deloitte Management Accounting 100% (2) 72131303 Capital Allowances Manual… Management Accounting 100% (1) Tu dien F2 ACCA SAPP - từ điển tiếng anh… Management Accounting 100% (1) Mana acc haha hehe Management Accounting Recommended for you 100% (1) Reading- LT TFNGd 10 78 22 nguyên lý quản lý kinh… 100% (1) (Jan 2021) IFRS vs US GAAP - Deloitte Management Accounting 100% (2) 263573481 Chapter 10 12 Acct 320 Mc Management Accounting 100% (1) 72131303 Capital 52 Allowances Manual… Management Accounting 100% (1)