luận văn thạc sĩ phát triển nguồn nhân lực tại hội sở ngân hàng nông nghiệp và phát triển nông thôn việt nam chi nhánh tỉnh hưng yên

ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - NGUYỄN ĐỨC LONG HUMAN RESOURCE DEVELOPMENT AT HEADQUARTERS OF VIETNAM BANK FOR AGRICULTURE AND RURAL DEVELOPMENT- HUNG YEN BRANCH PHÁT TRIỂN NGUỒN NHÂN LỰC TẠI HỘI SỞ NGÂN HÀNG NÔNG NGHIỆP VÀ PHÁT TRIỂN NÔNG THÔN VIỆT NAM – CHI NHÁNH TỈNH HƯNG YÊN LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2020 c ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - NGUYỄN ĐỨC LONG HUMAN RESOURCE DEVELOPMENT AT HEADQUARTERS OF VIETNAM BANK FOR AGRICULTURE AND RURAL DEVELOPMENT- HUNG YEN BRANCH PHÁT TRIỂN NGUỒN NHÂN LỰC TẠI HỘI SỞ NGÂN HÀNG NÔNG NGHIỆP VÀ PHÁT TRIỂN NÔNG THÔN VIỆT NAM – CHI NHÁNH TỈNH HƯNG YÊN Chuyên ngành: Quản trị kinh doanh Mã số: 60 34 01 02 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: TS TRƯƠNG MINH ĐỨC HÀ NỘI - 2020 c DECLARATION The author confirms that the research outcome in the thesis is the result of author‟s independent work during study and research period and it is not yet published in other‟s research and article The other‟s research result and documentation (extraction, table, figure, formula, and other document) used in the thesis are cited properly and the permission (if required) is given The author is responsible in front of the Thesis Assessment Committee, Hanoi School of Business and Management, and the laws for above-mentioned declaration Hanoi, 30th September 2020 AUTHOR i c ACKNOWLEDGEMENT I would like to express my deep gratitude to Ph.D Truong Minh Duc, who wholeheartedly guided me during the research process of this topic I would like to express my sincere thanks to the teachers of Hanoi School of Business and Management, who have created favorable conditions for me throughout my studies until I can complete this thesis I also would like to express my sincere thanks to the Board of Director and all the cadres of Agribank Hung Yen Branch for their enthusiastic help, providing necessary information and documents, enabling me to complete this thesis Thank you so much Hanoi, 30th September 2020 AUTHOR ii c CONTENT DECLARATION .i ACKNOWLEDGEMENT ii CONTENT iii REFERENCES v ABBREVIATION vi LIST OF FIGURES vii LIST OF TABLES vii INTRODUCTION CHAPTER OVERVIEW OF RESEARCH PERFORMANCE AND THEORETICAL BASIS OF HUMAN RESOURCE DEVELOPMENT 1.1 RESEARCH OVERVIEW 1.1.1 Research situation in Vietnam 1.1.2 Overseas research situation 1.2 THEORETICAL BASIS OF HUMAN RESOURCE DEVELOPMENT 1.2.1 Basic concepts 1.2.2 Criteria for evaluating human resource development of commercial banking industry11 1.2.3 Content of human resource development of commercial banking industry 17 1.2.4 Factors affecting the human resource development of commercial banking industry 26 1.3 RESEARCH DESIGN 29 CHAPTER THE CURRENT SITUATION OF HUMAN RESOURCE DEVELOPMENT AT HEADQUARTERS OF AGRIBANK - HUNG YEN BRANCH 31 2.1 CHARACTERISTICS OF AGRIBANK – HUNG YEN BRANCH AFFECTING THE DEVELOPMENT OF HUMAN RESOURCES 31 2.1.1 Outline of Agribank 31 2.1.2 The formation and development process of Agribank - Hung Yen Branch 34 2.1.3 Operations and business results of the Agribank Hung Yen Branch‟s Headquarters in the period of 2017-2019 37 2.2 SITUATION OF HUMAN RESOURCE DEVELOPMENT AT HEADQUARTERS OF AGRIBANK HUNG YEN BRANCH 42 2.2.1 The Development status of the scale and structure of human resources at Headquarters of Agribank Hung Yen Branch 42 2.2.2 Development status of human resource quality at Headquarters of Agribank Hung Yen Branch 45 iii c 2.2.3 Analysis of factors affecting human resource development at Headquarters of Agribank - Hung Yen Branch 59 CHAPTER HUMAN RESOURCE DEVELOPMENT HEADQUARTERS OF AGRIBANK - HUNG YEN BRANCH SOLUTIONS AT 65 3.1 VIEWPOINTS AND ORIENTATIONS OF HUMAN RESOURCE DEVELOPMENT65 3.1.1 Human resource development orientations of Agribank 65 3.1.2 Viewpoints and orientation for Human resource development at Headquarters of Agribank Hung Yen Branch 66 3.2 HUMAN RESOURCE DEVELOPMENT SOLUTIONS AT HEADQUARTERS OF AGRIBANK - HUNG YEN BRANCH 67 3.2.1 Human resource development planning and planning solutions 67 3.2.2 Solutions for recruiting human resources 68 3.2.3 The arrangement of human resources solutions 70 3.2.4 Solutions for training and professional training to improve the quality of human resources 70 3.2.5 Solutions to perfect mechanisms and policies to encourage the development of human resources 73 3.2.6 Other solutions 74 3.3 RECOMMENDATION 74 3.3.1 For the National Assembly, the Government 75 3.3.2 For the State Bank 75 3.3.3 For relevant human resource training institutions 76 3.3.4 For Agribank 76 CONCLUSION 77 APPENDIX NO.01 78 iv c luan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yen REFERENCES  Journal/periodical articles To Ngoc Hung (2010), Current situation and solutions to develop high quality resources for Vietnam's banking sector in the period 2010 - 2020, Journal of Financial and Monetary Market No 22/2010 Dang Hoang Linh, Nguyen Duc Tuan (2018), Human resources in banking operations and some recommendations, Banking Journal No 23/2018  Books Tran Xuan Cau (2012), Textbook of human resources economics, Publishing House of National Economics University; Tran Kim Dung (2018), Human Resource Management, Finance Publishing House Nguyen Tiep (2005), Textbook of Human Resources, Labor and Social Publishing House Richard A Swason, Elwood F Holton III (2001), Foundation of Human resource development, Berrett-Koehler Publishers, Inc., San Francisco Neal E Chalofsky, Tonette S Rocco, Michael Lane Morris (2014), Handbook of Human resource development, John Wiley & Sons Publishers, Inc., Hoboken, New Jersey  Papers National Assembly 12 (2010), Law on Credit Institutions Bank Governance Leadership Network EY (2018), The future of talent in banking: workforce evolution in digital era Agribank Hung Yen Branch (2017-2019), Report on the Branch's operations  Dissertations Alexander Ardichvili, Alexander Gasparishvili (2001), Human resource development in an industry in transition: the case of Russian banking sector  Websites https://www.sbv.gov.vn https://www.Agribank.com.vn https://toplist.vn/top-list/nganh-nghe-hot-nhat-hien-nay-o-viet-nam-3148.htm v luan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yen c luan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yen ABBREVIATION Acronyms Original meaning Agribank Vietnam Bank for Agriculture and Rural Development VAMC Vietnam Asset Management Company Vietcombank Joint Stock Commercial Bank for Foreign Trade of Vietnam BIDV Bank for Investment and Development of Vietnam MB Military Commercial Joint Stock Bank GDP Gross Domestic Product vi luan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yen c luan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yen LIST OF FIGURES Figure 2.1 Organizational structure of Agribank - Hung Yen Branch…………………… 36 Figure 2.2 Time from when recruited into Agribank until being sent to attend new staff training classes 55 Figure 2.3 The time from when recruited into Agribank until the time to attend manual class of IPCAS 56 Figure 2.4 Areas of knowledge and skills of that officers at Headquarters of Agribank Hung Yen are interested in 57 Figure 2.5 Desired form of staff training Headquarters of Agribank Hung Yen Branch 57 Figure 2.6 Learning purpose of staff at Agribank Hung Yen‟s Headquarters 58 Figure 2.7 The importance of training as assessed by leaders at Agribank Hung Yen‟s Headquarters 60 vii luan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yen c luan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yen LIST OF TABLES Table 1.1 Evaluation criteria of knowledge of commercial banking human resources 15 Table 1.2 Criteria for evaluating the skills of commercial banking human resources 15 Table 1.3 Evaluation criteria of the working attitude of employees in commercial banks 16 Table 2.1 Operation scale of Hung Yen province in the period of 2017-2019 37 Table 2.2 Capital resources of Headquarters of Agribank Hung Yen Branch for the period of 2017-2019 38 Table 2.3 Outstanding debt of the Headquarters of Agribank Hung Yen Branch in the period of 2017-2019 38 Table 2.4 Service revenue at Headquarters of Agribank Hung Yen Branch for the period 2017-2019 39 Table 2.5 Financial results of Agribank Hung Yen‟s Headquarters for the period of 20172019 41 Table 2.6 The human resources scale at Agribank Hung Yen‟s Headquarters in the period of 2017-2019 42 Table 2.7 Human resource structure by departments at the Headquarters of Agribank Hung Yen in the period of 2017-2019 43 Table 2.8 Structure of human resources by age at Agribank Hung Yen's Headquarters in the period 2017-2019 44 Table 2.9 Human resource structure by qualifications at Agribank Hung Yen's Headquarters in the period of 2017-2019 45 Table 2.10 Evaluate employees' knowledge at Agribank Hung Yen‟s Headquarters 47 Table 2.11 Evaluate the skills of employees at Agribank Hung Yen Branch „s Headquarters 48 Table 2.12 Assessment of employee's sense, attitude and responsibility towards work at Headquarters of Agribank Hung Yen Branch 50 Table 2.13 The table evaluates the quality of human resource development activities at Headquarters of Agribank Hung Yen Branch 52 Table 2.14 Statistics of training and retraining programs for the period 2017-2019 54 viii luan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yenluan.van.thac.si.phat.trien.nguon.nhan.luc.tai.hoi.so.ngan.hang.nong.nghiep.va.phat.trien.nong.thon.viet.nam.chi.nhanh.tinh.hung.yen c