benchmaking the efficiency of government warehouse operations a data enveronment analysis approach

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Number: 9979214 Copyright 2000 Zimmerman, by Randal Jay All rights reserved UMI UMI ® Microform9979214 Copyright 2000 by Bell & Howell Information and Learning Company All rights reserved This microform edition is protected against unauthorized copying under Title 17, United States Code Bell & Howell Information and Leaming 300 North Zeeb Road P.O Box 1346 Ann Arbor, Ml 48106-1346 Company Walden University APPLIED MANAGEMENT AND DECISION SCIENCES This is to certify that I have examined the doctoral dissertation by Randal Jay Zimmerman and have found that it is complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made Dr Ruth Maurer, Committee Chair Applied Management and Decision Sciences Faculty Walden University APPLIED MANAGEMENT AND DECISION SCIENCES This is to certify that [ have examined the doctoral dissertation bv Randal Jay Zimmerman and have found that it is complete and satisfactory in all respects Dr Judith Barlow, Committee Member Applied Management and Decision Sciences Faculty ak a Signgture ifs7 |e Dátc Walden University APPLIED MANAGEMENT AND DECISION SCIENCES This ts to certify that [ have examined the doctoral dissertation by Randal Jay Zimmerman and have found that it is complete and satisfactory in all respects Dr Marilyn Simon, Committee Member Education Faculty Signature 4-17-00 Date Walden University APPLIED MANAGEMENT AND DECISION SCIENCES This is to certify that [ have examined the doctoral dissertation by Randal Jay Zimmerman and have found that it is complete and satisfactory in all respects Dr William Bowlin, External Member 2⁄2 c6, Signature 4e Date Walden University APPLIED MANAGEMENT AND DECISION SCIENCES This is to certify that I have examined the doctoral dissertation by Randal Jay Zimmerman and have found that it is complete and satisfactory in all respects Dr Donald Fausel, Faculty Representative Human Services Faculty Signature 124 Depot M 100.00% Potential Improvements Variable Actual Total Labor Total Non-Labor Depreciation Receipt Processing Line Items Shipped Input / Output Variable Total Total 10,770,964.0 5, 980,574.0 813,385.0 7.9 424,640.0 Labor Non-Labor Items 10,770,964.0 5,980,574.0 813,385.0 7.9 424,640.0 Contributions Contribution Depreciation Receipt Processing Line Target Shipped 0.00% 100.00% 0.00% 0.00% 99.94% Percent Change 0.00% 0.00% 0.00% 0.00% 0.00% Input/Output Input Input Input Input Output 125 Depot N 100.00% Potential Improvements Variable Total Labor Total Non-Labor Depreciation Receipt Line Input Processing Items / Output Variable Total Target 55,837,413.0 47,918,418.0 2,944,285.0 Change 0.00% 0.00% 0.00% 971,681.0 971,681.0 0.00% Shipped 5.8 Contributions Contribution Labor Percent Actual 55,837,413.0 47,918,418.0 2,944,285.0 Total Non-Labor Depreciation Receipt Processing Line Items Shipped 0.00% 0.00% 42.32% 57.68% 109 40% 5.8 0.00% Input/Output Input Input Input Input Output 126 Depot oO 100.00% Potential Improvements Variable Actual Total Labor 47,421,059.0 Total Non~-Labor 53,775,960.0 Depreciation Receipt Processing Line Items Shipped Input / Output Variable Total Total 7,414,641.90 Target 47,421,059.0 53,775, 960.0 Percent Change 0.00% 0.00% 8.2 1,754, 439.0 0.00% 0.00% 8.2 1,754,439.0 7,414, Contributions Contribution Labor Non-Labor Depreciation Receipt Processing Line Items Shipped 641.0 Input/Output 0.00% Input 56.66% Input 0.00% 43.34% 104.99% 0.00% Input Input Output 127 Depot P 100.00% Potential Improvements Variable Actual Total Total Labor Non-Labor Depreciation Receipt Processing Line Input Items / 14,705,503.0 96,173,190.0 Shipped Output Variable Items 14,705,503.0 56,173,190.0 985,999.0 Contributions Total Labor Total Non-Labor Depreciation Receipt Processing Line 858,131.0 9.0 Target Shipped Contribution 54.36% 0.00% 0.00% 45.64% 146.40% Percent Change 858,131.90 9.0 985,999.0 0.00% 0.00% 0.00% 0.00% 0.00% Input/Output Input Input Input Input Output 128 Depot Q 63.35% Potential Improvements Variable Total Labor Total Non-Labor Depreciation Receipt Processing Line Peer Items Peer Change ~36.65% ~57.28% 300,211.0 472,687.5 57.45% 3,490, Shipped Depot Depot Depot D D D Depot Depot Depot Depot M M M M Total 1,059,289.1 10.5 Items Shipped 23.04% Line Items Shipped 76.96% / Output Contributions Variable Contribution Total Labor 98.97% Total Non-Labor 0.00% Depreciation Receipt Line Processing Items 14.11% 24.30% 34.22% 35.09% Line Total Labor Total Non-Labor Depreciation Receipt Processing M -69.65% -~36.65% Contribution Labor Total Non-Labor Depreciation Receipt Processing D Depot Peer 338.0 16.5 Variable D Depot Input Target 10,743,949.6 6,768,234.6 Contributions Depot Percent Actual 16,958,391.0 15,842,420.0 Shipped References DMU Depot D, Depot M 0.00% 1.03% 0.00% 85.89% 75.70% 65.78% 64.91% Input/Output Input Input Input Input Output 129 63.93% Potential Improvements Variable Actual Total Labor 47,107,026.0 Total Non-Labor 37,543,903.0 Depreciation 10,860,291.0 Receipt Processing 19.9 Line Items Shipped 1,368,786.0 / SRRRRARAHH HHH Peer Depot Depot Depot Depot Depot Depot Depot Depot Depot Depot Depot Depot Depot Depot Depot Input Variable Total Labor Non-Labor Total Depreciation Receipt Processing Line Items Shipped Total Labor Total Non-Labor Depreciation Receipt Processing Line Items Shipped Total Labor Total Non-Labor Receipt Processing Line Items Shipped Output Depreciation Contributions Variable Total Labor Total Non-Labor Contribution 37.17% 14.14% 0.00% 48.69% 76.65% Depreciation Receipt Processing Line Items Shipped Peer 30,115,412 24,001,729 3,552,295 12 1,368,786 Change -36.07% -36.07% -67.29% -~36.07% 0.00% Contributions SSS Peer Percent Target Oo R Owe Depot References DMU Depot I, Depot K, Depot M Contr ibution 11.13% 17.67% 15.38% 32.67% 22.00% 60.39% 49.45% 54.08% 41.67% 54.25% 10.52% 7.33% 6.74% 18.31% 9.13% Input/Output Input Input Input Input Output CURRICULUM Randal Mason Jay City, received Zimmerman Iowa his to Ronald Bachelor Administration was from of VITAE born and August Ingrid Science Minnesota on 1963 Zimmerman degree State 6, in in He Business University in August 1985 After has graduating served While than in serving 600 a from variety as a Minnesota of infantry Company and was training, health, and welfare parachute jumps He received Economics After from of Logistics Agency, President in he made of Science School of Mines operations research and logistical Reinvention The of the serving at OffSite laboratory in their than in 150 the Travel May to for 1996 he solve the Defense a Defense Logistics Optimization sponsored first Mineral Mines, helped generated its in of problems Laboratory savings more degree School While for aircraft Colorado co-founded dollars Master more responsible has he positions commanded the challenging Gore various Colorado from Agency Government million the graduating specialized number his he personally He University, leadership Commander, soldiers from State by more year of Vice- than $1 operation