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PROJECT MANAGEMENT FOR ENGINEERS SESSION 1 SITUATION

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Tiêu đề Session 1: Situation
Tác giả Ngo Minh Tan, Vo Xuan Hieu, Pham Minh Hoang, Luu Hoang Long, Duong Ba Khang, Do Hoang Son, Pham To Thuy Tram
Người hướng dẫn Nguyen Thi Duc Nguyen
Trường học Vietnam National University, Ho Chi Minh City
Chuyên ngành Project Management
Thể loại Lecture
Năm xuất bản 2021
Thành phố Ho Chi Minh City
Định dạng
Số trang 100
Dung lượng 0,95 MB

Cấu trúc

  • 1.1. Introduction (3)
  • 1.2. How To Archive High Performance Project Management ................................................. 2 3 1. What is Management? (4)
    • 1.2.2. Can managers really control anything? (4)
    • 1.2.3. Achieving self-control (8)
    • 1.2.4. Defining high-performance management (10)
    • 1.2.5. What Does It Take to Achieve Gold Level? (28)
    • 1.2.6. Cross-cultural issues (28)
    • 1.3.1. What are Power & Politics (32)
    • 1.3.2. What9s in it for me (wiifm) (0)
    • 1.3.3. Using influence to get the job done (44)
    • 1.3.4. Dealing with resistance (50)
    • 1.3.5. Negotiating skills (52)
  • 2. SESSION 2: CASE STUDY (62)
    • 2.1. Given Case Study: Moss and McAdams Accounting Firm (62)
      • 2.1.1. Summary the Case (62)
      • 2.1.2. Answer the Case Questions (64)
      • 2.1.3. Conclusion (72)
    • 2.2. Relative Case: organizational behavior: conflict management (72)
      • 2.2.1. Case Description (0)
      • 2.2.2. Analyze the Case (0)
      • 2.2.3. Conclusion (0)
    • 2.3. Case comparison (0)
      • 2.3.1. Similar situations (0)
      • 2.3.2. The differences (0)
  • 3. KAHOOT QUIZ (0)
  • 4. REFERENCE (0)

Nội dung

Introduction

❖ How To Archive High Performance Project Management 3

Project managers strive to complete projects on time, within budget, and meet the required scope and performance levels, which defines their success However, achieving this goal presents numerous challenges To assess the effectiveness of a project manager, two key factors must be evaluated.

• Firstly, the target was based on ambitious thoughts in order to be realistic to carry out

• Secondly, people have to be aware of anything that obstructs our work to achieve the target

• How to appraise a manager that is good or not?

• What precisely are the criteria by which you define effective or ineffective project management? And how to define high performance or low performance?

❖ Power and Politics for Project Manager

For many people in the organization, politics is a dirty word

During my time as an engineer, my friends often expressed a desire to eliminate politics from our work environment While I shared their sentiment, I quickly recognized that politics is an inherent aspect of every organization, making it essential to learn how to navigate it effectively.

0 0 don't advocate that you play dirt.

How To Archive High Performance Project Management 2 3 1 What is Management?

Can managers really control anything?

Unfortunately, the provided content appears to be a repetition of the same phrase and does not contain any meaningful information However, I can provide a rewritten paragraph based on the topic "Project Management for Engineers Session 1 Situation" as follows:Effective project management is crucial for engineers to deliver successful projects on time, within budget, and to the required quality standards In the first session of project management for engineers, it is essential to understand the situation or context in which the project will be executed This involves identifying the project's objectives, scope, stakeholders, and potential risks, as well as defining the project's timeline, budget, and resource allocation By analyzing the situation, engineers can develop a comprehensive project plan that addresses the unique challenges and opportunities of the project, ensuring a solid foundation for successful project execution.

1.2.2.1 Analysis the theory of law of requisite variety of Stafford Beer and its application

Stafford Lager (1981) highlights the law of essential assortment, a principle from systems theory, which raises questions about the extent of managerial control This law asserts that within any system, whether composed of people or machines, the element exhibiting the greatest variability in behavior will ultimately dictate the system's dynamics.

1.2.2.2 The conclusion for the question how the managers control anything:

Effective administration requires that each individual within a group maintains control over their own behavior, as the success of the entire system relies on these interdependencies If one member fails to meet their targets, it can lead to delays in related tasks, much like a car that becomes inoperable due to a malfunctioning fuel pump or a flat tire This illustrates how a single failure can disrupt the entire operation To mitigate such risks, systems like aircraft often incorporate redundant components to ensure backup in case of failure Therefore, the key question becomes how to empower each individual to take responsibility for their actions, and the answer lies in enabling them to do so.

Stafford Beer's Viable System Model, detailed in his book 'The Heart of Enterprise', serves as a framework for analyzing organizational effectiveness This research applies the model to evaluate two distinct organizations: a thriving network marketing company and a struggling engineering jobbing shop The analysis reveals key insights into how the successful enterprise maintains viability while the other faces challenges in survival.

The research examines the differences between a successful network marketing company and an engineering jobbing shop, highlighting that the latter lacks key elements contributing to success It proposes a reorganization of the engineering jobbing shop to incorporate these successful elements identified in the network marketing organization While the study does not definitively conclude that conformity to the Viable System Model is essential for viability, the findings suggest a correlation between the model's adherence and the success of the two companies analyzed.

Stafford Beer asserts that for an organization to remain viable, it must adhere to the Viable System Model The research highlights the effectiveness of this model in assessing organizational performance.

Achieving self-control

To achieve self-control, five essential conditions must be met: First, you need a clear definition of your responsibilities along with the reasons behind them Second, you should establish a plan for how the work will be executed Third, possessing the necessary skills and resources is crucial for effective task performance Fourth, obtaining advance feedback is important to ensure you are on track Lastly, it is vital to have a well-defined authority to implement corrective actions when deviations occur, as having no authority will hinder your ability to maintain control.

Effective project management is crucial for engineers to successfully navigate complex projects In the first session, we focus on understanding the unique challenges engineers face in project management Key topics include defining project scope, establishing timelines, and managing resources efficiently By developing essential skills in communication and teamwork, engineers can enhance project outcomes and foster collaboration This session lays the groundwork for mastering project management principles tailored specifically for engineering professionals.

Effective project management allows stakeholders to take charge of their own tasks, ensuring a sense of ownership and accountability in the process.

A manager must ensure that all necessary conditions for employee performance are met, including the development of required skills If employees lack specific skills, management is responsible for providing adequate training and ensuring that the necessary budget is allocated for this purpose.

Demonstrating self-control is evident when you consciously choose your reaction in uncomfortable situations For instance, if someone is yelling at you without a clear reason, your initial instinct might be to yell back However, by exercising self-control, you take a moment to evaluate the situation and decide how to respond verbally, or whether to respond at all.

Self-control is essential for making better decisions regarding emotions, feelings, and actions For instance, when faced with the temptation of eating cake, exercising willpower helps you resist because you recognize it's not beneficial for your health Similarly, despite the desire to stay up late watching your favorite show, prioritizing rest for upcoming appointments and errands leads you to choose an early bedtime, ensuring you are well-rested and productive.

Self-control can be understood through various synonyms, including self-discipline, self-restraint, self-mastery, and calmness Each of these terms reflects a different aspect of the ability to manage one's impulses and behaviors effectively.

Defining high-performance management

Project management for engineers is essential for successfully navigating complex projects In this first session, we explore the critical situation that engineers face in project management Understanding project dynamics, resource allocation, and team collaboration is key to achieving project goals Effective communication and strategic planning are vital components that contribute to the overall success of engineering projects By mastering these skills, engineers can enhance their project management capabilities and drive successful outcomes.

Sigma level is a statistical measure that evaluates the defects per million opportunities (DPMO) in a process while considering its potential variability over time This calculation provides a level score that reflects the adjusted DPMO, helping to assess whether the process's quality capability can consistently meet customer requirements.

Sigma quality levels indicate the degree of defects in a process, with 1-sigma representing a poor quality level of 691,462 defects per million opportunities, resulting in a failure rate exceeding 69.1% In contrast, 6-sigma signifies a high-quality standard, achieving only 3.4 defects per million opportunities This concept forms the foundation of Six Sigma, a philosophy aimed at delivering nearly perfect products or services by minimizing variabilities that cause defects.

Motorola engineers found that numerous operations tended to shift by 1.5 sigma over time To maintain the desired level of defects per million opportunities, it is essential to establish specification limits at a specific sigma level, considering the normal distribution and variation of the mean.

To achieve a long-term target of 6,210 defects per million opportunities, a specification limit of +/- 4-sigma is necessary, accounting for a 1.5 sigma shift over time Many programs aim for the challenging goal of reaching a +/- 6-sigma specification limit, which corresponds to only 3.4 defects per million opportunities.

To determine the sigma level, begin by calculating the defects per million opportunities (DPMO) using a spreadsheet or an online conversion tool Once you have the DPMO, you can then find the corresponding sigma level.

Effective project management for engineers involves understanding the sigma level of a process, which can be determined using a level conversion table This calculation accounts for a 1.5 sigma shift over time, providing insights into the sigma level, defect percentage, and expected yield values By mastering these metrics, engineers can enhance project outcomes and ensure quality standards are met consistently.

This article delves into advanced insights on sigma level, offering a detailed exploration of the formula and its design.

Sigma Performance Levels One to Six Sigma 3

Defects (or Errors) Per Million Opportunities (DPMO)

Yield (or Produced or Delivered) Correctly (%)

Project management for engineers is crucial in successfully navigating complex situations This session focuses on the essential strategies and methodologies that engineers must employ to effectively manage projects Understanding the dynamics of project management not only enhances efficiency but also ensures that engineering projects are completed on time and within budget By mastering these skills, engineers can significantly improve their ability to lead teams and deliver successful outcomes in various engineering disciplines.

1.2.4.3 Six types of sigma, included: a White Belt (1-sigma) Typically, the primary level of certification within the Six Sigma certification preparing Experts who have not experienced earlier formal certification preparing or any other expanded preparation are called six sigma white belt holders This session will provide them an overview of viable strategies required and the lexicon to think about for LSS specialists all through the whole progression of the organization It shows them how they are the ones who contribute towards productivity and most dependable results With this fundamental stage, to start with, white belt holders take an interest in those ventures that are driven towards problem-solving It entirely rotates around quality administration and diminishing waste b Yellow Belt (2-sigma) Holding this assignment implies that it shows an introduction to concepts of Six Sigma that moves ahead of the basics that a white belt holder looks for Yellow Belts professionals have prepared sessions over a period of two days, upgrading the information that they have to work on to the extent and managing with group individuals who are all forbidden closely They may elevate the ventures that had a limited scope and offer assistance to directors who are at belts within the higher level c Green Belt (3-sigma) For getting a green belt six sigma certification, required experts are anticipated to go to the total course that uncovered them to strategies of Six

Project management is essential for engineers to effectively handle complex situations In this first session, we will explore the fundamental concepts and methodologies that underpin successful project execution Understanding the unique challenges faced by engineers in project management is crucial for delivering projects on time and within budget By applying structured approaches, engineers can enhance collaboration, streamline processes, and achieve desired outcomes This session aims to equip participants with the skills necessary to navigate project complexities and drive engineering success.

Sigma methodologies focus on creating, improving, and reducing variability in services and processes Utilizing problem-solving strategies like DMAIC, these methodologies outline a structured approach to identify and analyze business process issues By establishing key metrics, gathering relevant data, and implementing solutions, organizations can sustain improvements over time The Green Belt certification is particularly valuable for professionals in project management, healthcare, and finance, as it lays the groundwork for performance metrics and tools such as Failure Modes and Effects Analysis (FMEA) Upon certification, managers are equipped to lead projects that align Lean Six Sigma principles with organizational goals, ultimately enhancing operational efficiency.

After achieving green belt certification, leaders can progress to a higher level of training to enhance their skills, building on their prior Lean Six Sigma (LSS) knowledge This advanced preparation is essential for managing complex projects that may involve significant organizational changes Black belt certified professionals demonstrate their expertise through real-world project implementation, particularly in non-profit organizations By developing comprehensive charters, collecting data, and integrating Six Sigma tools into practical projects, students cultivate the necessary potential to drive greater efficiency in their businesses.

Effective project management for engineers focuses on enhancing client satisfaction while simultaneously improving operational efficiency By implementing targeted initiatives, organizations can achieve significant quality enhancements that positively impact overall productivity Master Black Belt (5-sigma) methodologies play a crucial role in driving these improvements, ensuring that projects not only meet but exceed expectations.

A skilled professional with advanced management abilities and problem-solving techniques can achieve a Master Black Belt in Lean Six Sigma (LSS) This role involves a deep understanding of various methodologies across the organization and the ability to lead and coordinate cross-functional teams effectively.

What Does It Take to Achieve Gold Level?

To achieve gold-level performance, managers must effectively balance leadership and management skills This requires project managers to develop strong interpersonal abilities and a deep understanding of team dynamics By mastering these competencies, they can optimize team performance and drive exceptional results within their project groups.

A successful project manager thrives in a supportive environment, which is often beyond their control It is essential for project managers to advocate for necessary changes with senior management to enhance their working conditions Like other professional roles such as accounting or information technology, project management requires a conducive setting to flourish Therefore, establishing a dedicated project management office can significantly improve organizational efficiency and effectiveness in managing projects.

Cross-cultural issues

Navigating cross-cultural environments is essential for success in global projects and business deals Misunderstandings arising from cultural differences can lead to significant setbacks or even project failures Therefore, it is crucial to recognize and appreciate these cultural contrasts to foster effective communication and collaboration.

Project management for engineers involves navigating complex situations that are neither entirely positive nor negative; they simply exist as they are Viewing these contrasts as annoyances or problems can hinder effective collaboration and communication within diverse teams Embracing the reality of these situations is crucial for successful project management in engineering contexts.

It is essential to recognize that our goal is not to change other cultures, just as we should not expect others to change ours It is disrespectful for either side to attempt such alterations Instead, we must embrace and adapt to cultural differences, as discussed in depth by Trompenaars and Hampden-Turner in their influential works (2005, 2006) Due to the complexity of this topic, I recommend referring to their writings for a comprehensive understanding, as it would require an entire book to address it adequately.

Effective communication in cross-cultural teams is essential to ensure everyone understands each other Even when team members speak the same language fluently, the use of slang or idiomatic expressions can lead to misunderstandings.

Effective teamwork relies on shared responsibility, requiring all members to have a clear understanding of discussion objectives Communication challenges frequently arise in virtual teams due to the absence of face-to-face interaction.

Whether working with international virtual teams or those located within the same country or city, clear communication through email and phone conversations is essential to avoid misunderstandings and ensure successful collaboration.

To ensure clarity and avoid confusion, it is essential to establish a prompt response system for queries Additionally, when communicating within a diverse, cross-cultural team, careful consideration of language and word choice is crucial.

Effective project management for engineers requires clear communication and understanding within the team Even mildly sarcastic comments or jokes can be misinterpreted by team members, potentially leading to conflicts It is essential to foster an environment where open dialogue is encouraged, ensuring that all team members feel comfortable expressing their thoughts without fear of misunderstanding By prioritizing clarity and respect in communication, engineering teams can enhance collaboration and minimize conflicts, ultimately leading to more successful project outcomes.

When engaging with German colleagues, it's important to recognize that they typically value directness over small talk, often preferring to focus on business matters right away Additionally, it's crucial to avoid making any jokes related to sensitive historical figures, such as Hitler, as this could lead to significant misunderstandings or offense.

1.3 Power and Politics for Project Managers

What are Power & Politics

To effectively leverage politics for your project's success, it's essential to acknowledge its presence and influence Understanding that the core of political behavior revolves around building and sustaining power is crucial, as this comprehension lays the foundation for recognizing what true strength entails in the context of your endeavors.

Power is the ability to influence or control others, a reality that persists regardless of personal intentions Many individuals express a desire to avoid controlling others or being controlled themselves, yet this sentiment does not negate the inherent influence we exert on those around us Ultimately, the dynamics of power are an integral part of human interactions, whether acknowledged or not.

Human interaction inherently involves influence, whether we intend it or not For instance, when seated beside someone on public transportation who avoids eye contact and gazes out the window, they effectively communicate a desire for solitude, sending a clear "leave me alone" message This nonverbal cue typically influences the behavior of those around them, except for individuals who are oblivious and continue to seek interaction.

Politics fundamentally revolves around the distribution of resources, encapsulated by the question of who receives what, when, and how This perspective highlights the ongoing competition over material goods and the power dynamics that influence these allocations.

Project management for engineers emphasizes the importance of understanding the evolving political landscape, particularly during the World War II era, which saw the emergence of progressive taxation and welfare provisions in a centralized political system Traditionally viewed through a left-right ideological lens, contemporary politics has shifted focus, challenging the notion that it is primarily about resource distribution Instead, identity and cultural values have become central to political discourse, with debates increasingly addressing complex issues like environmental concerns, gender and sexual rights, immigration, and security that defy simple ideological categorization.

Non-verbal communication plays a significant role in group dynamics, as evidenced by individuals who express disapproval through scowls or frowns during meetings, impacting the atmosphere and influencing others negatively Conversely, a member who smiles and nods affirmatively fosters a positive environment, making others feel validated and united These subtle cues highlight the importance of body language in shaping perceptions and interactions within a group.

Interpreting someone's nonverbal behavior can often lead to misunderstandings; for instance, a person who appears scowling might just be feeling unwell, while someone who is smiling could be expressing condescension rather than approval.

France and Raven (1959) identified five distinct "faces" of power, highlighting the challenges faced by project managers Those who expressed frustration over their numerous responsibilities yet lacked the authority often referred to their situation as having position strength They found that simply holding the title of project manager did not equate to the ability to influence others effectively, leading to difficulties in motivating team members to follow directives.

Project management for engineers is essential in navigating complex situations This session focuses on key strategies and tools that engineers can utilize to enhance their project management skills Effective communication, risk assessment, and resource allocation are critical components that contribute to successful project outcomes By understanding these elements, engineers can streamline processes and improve overall efficiency in their projects Emphasizing collaboration and adaptability will further empower engineers to tackle challenges effectively and deliver high-quality results.

The ability to influence others because the person is recognized as an expert in some area

A person exercises influence because he or she has the ability to reward others

• Legitimate One9s position in an organization or group is a source of influence over others

A person exercises influence because he or she has the ability to identify with or attract others

• Coercion Coercive power is the ability to force people to do something through fear of sanctions or punishment that might be inflicted on them for noncompliance

❖ Six years later, Raven added an extra power base:

• Informational This results from a person's ability to control the information that others need to accomplish something

Consider French and Raven's bases of power in two groups positional and 3 personal

A president, the prime minister or king has legitimate strength Likewise, CEOs, religious ministers, or firefighters Selection mandates, social

Effective project management for engineers requires an understanding of hierarchies, cultural norms, and organizational structures, as these elements significantly influence project dynamics Recognizing these factors helps engineers navigate challenges and leverage resources effectively, ensuring project success By aligning project goals with organizational frameworks, engineers can enhance collaboration and communication, ultimately driving better outcomes in engineering projects.

This form of strength is often unpredictable and can fluctuate significantly The moment you lose your title or position, your perceived authority may vanish instantly, as people's perceptions are heavily influenced by your status.

Your authority is recognized only in contexts where others perceive you as having the right to exert control For instance, people will likely heed the fire chief's command to stay away from a burning building, but they may disregard his attempts to influence their behavior towards one another.

Individuals in positions of power frequently offer various forms of rewards, such as promotions, desirable assignments, training opportunities, and verbal recognition These gifts can significantly influence others' behaviors, as individuals are more likely to respond positively when they anticipate that their actions align with the desires of those in authority.

The effectiveness of this power base may diminish over time, as supervisors often lack full control over salary increases, managers may not have authority over their promotions, and even CEOs require board approval for certain decisions Additionally, the use of gifts or insufficiently valued rewards can undermine authority Furthermore, coercive resources can be problematic and may lead to misuse, resulting in dissatisfaction or resentment among those affected.

Threats and punishments serve as common coercive tools in various environments Coercive power is exercised when an individual implies or threatens consequences such as termination, demotion, or the loss of privileges While holding a position of authority may grant the ability to enforce such actions, it does not justify their use.

Using influence to get the job done

Influence: Capacity to sway or affect based on prestige, wealth, ability, or position

Even with significant authority, achieving desired outcomes often relies on influence and negotiation rather than mere power This insight is supported by discussions with various company presidents and CEOs, revealing that authority alone does not ensure compliance or action from others.

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