SOLUTIONS FOR IMPROVING QUALITY OF EMPLOYEES’ EMPLOYEES’ PARTICIPATION PARTICIPATION IN SUGGESTION SCHEME AT BOSCH VIETNAM

    UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business - Nguyen Thi Anh Nguyet SOLUTIONS FOR IMPROVING QUALITY OF EMPLOYEES’ PARTICIPATION IN SUGGESTION SCHEME AT BOSCH VIETNAM BACHELOR OF BUSINESS Ho Chi Minh City – Year 2017   II  UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business - Nguyen Thi Anh Nguyet SOLUTIONS FOR IMPROVING QUALITY OF EMPLOYEES’ PARTICIPATION IN SUGGESTION SCHEME AT BOSCH VIETNAM BACHELOR OF BUSINESS SUPERVISOR: Ho Trong Nghia Ho Chi Minh City – Year 2017   III  Table of Contents  INTRODUCTION   1.  Project overview  2.  Project objectives 3.  Methodology  3.1.  Secondary research  3.2.  Primary research: The interview with SS managers  3.3.  Primary research: The interview with Bosch Vietnam employees  4.  Estimated contributions  5.  Structure of the final report  CHAPTER – PROBLEM IDENTIFICATION  1.1.  Company overview  1.1.1.  Bosch Vietnam’s introduction  1.1.2.  Bosch Vietnam’s culture  1.2.  Suggestion Scheme overview  1.2.1.  Suggestion Scheme board of management (BOM)  .9 1.2.2.  Suggestion categories  1.2.3.  Suggestion Scheme procedure  11 1.2.4.  Suggestion award  13 1.2.5.   No-go suggestions suggestions  1.3.  10 14 Problem overview  14 1.3.1.  Problem statement  15 1.3.2.  Consequences  15 1.4.  Problem validation 16 1.4.1.  Secondary data – results  16 1.4.2.  Primary data – results: Interview with SS managers  19 1.4.3.  Primary data – results: Interview with Bosch Vietnam’s employees  22 1.5.  Summary of the chapter   25 25   CHAPTER – LITERATURE REVIEW   26 2.1 Theories  26 2.1.1.  26 Definition of used terms    IV  2.1.2.  Importance of knowledge sharing  26 2.1.3.  The roles of knowledge sharing  27 2.1.4.  Factors that influence knowledge sharing  27 2.1.5.  Different categories of motivators  30 2.1.6.  Iceberg motivation  31 2.2 Bosch Vietnam employees motivation analysis  31 2.2.1 Motivation for joining SS  31 2.2.2 Motivation for knowing other suggestion suggestionss  33 2.3 Summary of the chapter  34 CHAPTER – SOLUTIONS AND ACTION PLAN  35 3.1.  Solution overview  35 3.2.  Detail of solutions 35 3.2.1  Bosch Connect webpage  3.2.2  38 Efficiency workshop  3.2.3  Formal award days  3.3 Action plan  35 40 44 3.4 Summary of the chapter  47 LIMITATION AND CONCLUSION  48 REFERENCES   49 APPENDIX   1.  51 Appendix 1  51 1.1.  SS tracking file  51 1.2.  Suggestion Scheme’s card  51 1.3.  52 SS’s evaluation criteria  2.  Appendix 2  53 2.1.  Guidelines for in-depth interview in manager level  53 2.2.  Responses of the interviews with managers  54 3.  Appendix 3  60 3.1.  Guidelines for in-depth interviews with employees  60 3.2.  Responses of the interviews employees  62   V  LIST OF TABLES  Table 1: Overviews of Bosch activities in Vietnam  Table 2: Suggestion categories Table 3: People supporting the process Table 4: First interview series: Information of interviewees  11 12 19   21 Table 5: Pending suggestion of 2015 Table 6: Second interview series: Information of interviewees 22 Table 7: Bosch Connect: SS introduction  37 Table 8: The layout of topics and suggestions in sharing section   43 Table 9: Overall timeline 44 Table 10: Timeline of SS page on Bosch Connect 45 Table 11: Timeline of SS Workshop  45 Table 12: Timeline of SS award   46 LIST OF FIGURES  Figure 1: SS SS BOM structure structure  Figure 2: The The suggestion suggestion procedure procedure 10 12  Figure 3: Overview Overview SS 2014 16  Figure 4: Overview Overview of SS – Manufacturing  Manufacturing  17  Figure 5: Overview Overview SS – Office  18  Figure 6: Overview Overview of of SS   18  Figure 7: Overview Overview of of SS – Office Office  19  Figure 8: SS categories categories based on employees' employees' perception perception  23  Figure 9: Factors Factors that affect affect knowledge knowledge sharing among employees in companie companiess 29 29  Figure 10: A model of knowledge sharing among employees employees in companies companies   Figure 11: The The iceberg iceberg model   31  Figure 12: An An ice-berg motivation of Bosch V Vietnam’s ietnam’s employees employees  33 SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIO NS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETN AMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM   VI  LIST OF ABBREVIATIONS Abbreviation SS Dept REP HoD BOM Stands for Suggestion Scheme Department representative Head of department Board of management HcP Ho Chi Minh Plant CSR   Corporate Social Responsibility Suggestion Scheme categories CS Cost Saving PI Productivity improvement HSE Safety, health, environment improvement WI Work efficiency improvement No  Number of suggestions Name of department TEF Technical function MFG Manufacturing LOG Logistics FCM Facilities Management QMM Quality Management & Method HRL Human Resources PJM Project Management PRS Protection & Security HSE Health, Safety & Environment CI Corporate Information PM Plant management SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIO NS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETN AMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM     INTRODUCTION 1.  Project overview This material offers a brief introduction of the Bosch Vietnam in terms of company overview, its culture and core values; and introduction of its tool used to manage knowledge and solution sharing It aims to identify challenging problems by analyzing secondary data from annual reports and exploring the core team and department representatives’ view and perception about their employees in contributing their ideas In the meantime, interviews with employees, who are the end-user of this idea sharing system – Suggestion Scheme (SS) are also conducted to strengthen the importance of current problems, figure out the motivation and attitude of employees towards this system In other words, two methodologies (secondary source, qualitative researches as in-depth interviews with system’s managers and employees) are utilized in this project After reviewing literature, theories and defining problems, a set of solutions are proposed in the hope that they can address current concerns and boundaries, together with  promoting high-quality contribution of ideas and solutions from Bosch Vietnam’s associates The limitation and conclusion of this project will be presented Reference and Appendix are also included.  2.  Project objectives This project is to strengthen the fact that knowledge sharing and innovative suggestion play a crucial role in the development of a company In other words, this  process determines the competitive advantage over its competitors and is valuable capital source of the firm Its concentration is to discover the challenges grappled by the company’s management in terms of effectively utilizing SS and calling their employees to participate and contribute to its next innovative step Root causes will be searched and revealed by conducting qualitative researches and collecting secondary data provided by company in order to figure out the ongoing situations and challenges Afterwards, plans as solutions will be presented and analyzed SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIO NS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETN AMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM   63  The topic includes Quality, productivity, HSE and safety When I have ideas which I think it is useful, I come to discuss with my supervisors and consult their comments Then I fill in the form and send email or put into the SS box to admin of this system These REPs also translate language for evaluation if necessary They will hide my name and pass to evaluators to judge The REP will keep track of the suggestion’s B3 status and after weeks, they will send me the result Thanks to coordinators, I can learn information as list of ward And I also read about SS on Bosch portfolio And the information as hiding author name is according to my logic referral Each month I receive feedback of my suggestions both not the overall information about my dept participating in SS Small changes affect the whole company This is an exchange and opportunity to learn doing more effective work B4 Areas are Quality improvement, Cost saving, Safety and Productivity improvement Regarding to process, there is a SS form card to fill in In terms of valuation process, the suggestion will be submitted to REP so that he can send to process owners to evaluate Afterwards, one person on the manager level will review and determine final decision I see them on the document, namely SS Work Instruction when there is an update on the document’s version This was sent to everyone, but it is a very long and formal document, so I think other coworkers may ignore or pay low attention to it I also think that newcomers may or may not be trained or informed about SS If there is new update on documents version, I will be informed as I work in document function In general, I am not usually received the updates of SS, their new events and so on SS is meaningful because it helps we work more efficiently, and saving cost Company will produce more high-quality products B5 Actually, my main focus for suggestions is for improving measurement tools of the  plant There are areas, including cost saving, work efficiency, HSE, quality improvement and productivity improvement Regarding to submission process, after filling into the form, we should send to dept REP and she/ he will send it to the specialist and manager or HoD I get that knowledge mostly by myself At first, I saw SS poster with image of active SS authors at working area, canteen and path way, which motivate me to ask other workers to get their sharing No, I have not frequently received the mail updating about SS from REP In the meantime, I often access to the report link where I can read about other suggestions and learn a lot from that SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIO NS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETN AMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM   64  B6 I am not sure But I think we can contribute suggestions in any topics But we support other to implement suggestions scheme I am not sure about the evaluation  process but I think OFE team is responsible for this evaluation On the first days at Bosch, SS is notified via training in “Bosch overview” and “We are Bosch” topic I reckon that I have not received any notification and update about SS, or maybe  because of o f having my tasks to and deadlines to meet, I tend to not pay attention to SS However, in ending months of the year, we are reminded to submit suggestion so that we can meet minimum requirement of annual an nual contribution It is very good and it encourages innovation from small thing to big one It helps reduce unnecessary steps in procedure Personal participation Q5: Participation and frequency Q6: KPI and level of completion Person B1 B2 B3 B4 B5 Answers 5.  Yes, of course I already submitted suggestions recently But it is not frequent  because only there comes a problem and I can think of a solution, I submit my suggestions 6. The KPI for the whole plant is each individual has to have accepted suggestions I am trying to achieve this goal Yes, of course But not frequently and I tend to send suggestions in the ending months because months  because those time comes nearly to deadline of self-evaluation and evaluation of supervisors Although my set KPI for accepted suggestions is per year, but my department set higher target with approved suggestions per year to push everyone contribute beyond the limit I always commit and successfully meet that target Where there is a problem, I tend to submit suggestion to propose solutions and ideas to address it Out KPI is accepted suggestions per year In fact, I submitted and my number of accepted suggestions met the KPI On average, I submit suggestion each month Yes, of course Because submitting and having approved suggestions are required by the company I did not recognize how frequently I submit suggestions since whenever there is problem, I raise my suggestions My KPI is approved suggestions per year And I meet that target for the period of more than years working at Bosch I usually submit my suggestion whenever there is a problem and I think of any solution, from to suggestions per month During my first year at Bosch, I submitted about 14 suggestions Until now, it is about abo ut 40 suggestions It is required for each employee to have at least suggestions per year I go beyond that KPI SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIO NS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETN AMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM   65  B6 Yes, because it is requirement for us to participate in SS I tend to send suggestions in ending months of the year when there is a reminder for me to complete this target to meet supervisor’s requirement The company has a requirement that we have to have at least suggestions per year,  but I am not sure it is the number of approved or submitted suggestion I have not met the target General comment about SS Q7: Comments about SS Q8: Level of satisfaction when receiving feedbacks feedback s Q9: What are characters of high quality qu ality suggestion? Person Answers I reckon that the SS in general is doing its acceptable job which encourages B1 B2 employees to contribute their ideas and solutions I am satisfied with the feedbacks Safety is the most important factor I think 7. I think SS is good in nature, but it operates so quietly and lack of system to tracking implementation status 8. I am dissatisfied about the feedback Actually, I sometimes received an unclear reply saying that my suggestions were the same with another suggestion, but did not name what suggestions and author of this Sometimes, it was just an email saying that my suggestion was rejected, but not included the reasons I had to come to Dept.’ REP to ask in person, but their explanations were not clear and elaborate, as well as they did not meet my expectations at all I think a good suggestion is the one which have full and detail information about  problems, root causes, solutions and benefits of these B3 It is like an entertainment activity rather than its effectiveness And its prize quite not match the value saved, sometimes, the values which the suggestions bring extremely exceeds the prize by thousand times I am sometimes not satisfied because their explanation is not clear and lack of core information But other time is satisfied It should provide clear ideas and prove to have high benefits for the company SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIO NS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETN AMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM   66  B4 The time waiting for evaluation’s results is so long I not push them to get feedbacks since we both busy and I am not sure they have read my suggestions or not Yes, as long as there is feedback, I am happy regardless it is accepted or not If there is no go suggestion, I can learn from the feedback They should prove that there is significant benefit for the change, clearly define  before and after apply the suggestions B5 B6 It is more effective in a manufacturing area I really satisfy with the feedback In addition, there is also tracking file from which can read and see status of my suggestions It should be cost-efficient, high quality and safe We are excited because when suggestion is accepted, we have 100,000VND And It has council round where we can achieve more money But the time from beginning to ending of the year waiting for suggestion to be approved in council round, there is nothing done to remind or motivate us My suggestions’ quality was not high at all as I did it to complete requirement I have nothingclearly much define to say timeline about and more detail, method according to time bound It should Motivation Q10: Motivation Q11: Support from managers Q12: How comfortable sending suggestions to council? Q13: Expectations after submitting suggestions Person Answers B1 10 Financial incentive, definitely In addition, it provides me chance to help other  people to well complete the jobs’ duties 11 No, since I think it is not the main tasks of theirs to support me in this section (joining in SS) 12 Yes, I feel quite comfortable, not thing to worry 13 I want my idea to be accepted in quick time B2 10.To help people, to make the work more effective 11 I have not asked both my supervisors and other supervisors for help I think that if the suggestion is rejected, which means it does not meet some requirements or my understanding of things is not right 12 Yes 13 It is heard and implemented SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIO NS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETN AMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM   67  B3 10 It makes my work better If I share my ideas, they are spread through other to help them complete their duties 11 I received support from supervisors in terms of specific, some other hints and comments on needed improvements I almost ask for their comments because they work closely with them and they have specialized knowledge 12 I feel comfortable Since they not know who submit the suggestion, their evaluation will be objective and fair 13. I want to receive the rewards from my accepted suggestions And I wish it can go into council to receive higher prizes B4 10. Because problems usually problems, it is about submitting the solutions to improve work process and work productivity 11. He plays a role of consultant in terms of topics, possibility of the suggestions and validity of solutions He also knows how the problems affect to others If he is busy, he can help me on the next day 12. Yes, of course 13. My suggestion is heard and can help others B5 10. It is the way I can contribute to the company with benefits And it is my cognitive which push me to submit suggestions to improve the working 11. Yes, I usually have my supervisors consult me about specialist knowledge, validity and level of necessity of the matters Apart from that, Dept REP also helps me to find supplier who provide suitable services and products which is listed in my suggestions 12. Yes but because I did not know the evaluation process of other departments, I feel a  bit nervous and unsure about suggestion’s possibility to be accepted 13.  I really love the moment when receiving the Suggestion Card with approved signature of HoD, indicating that I am working on a valuable suggestion In addition, financial incentive is also a thing I expect for B6 10.  Within the year, I almost forgot to submit suggestion Until the end of the year when I were reminded to so, I just submit the suggestions to meet company’s requirement 11.  Oh no, wewrite as employees card together Sometimes I come asking other colleagues what I should in suggestion 12. I will feel comfortable if I am not under un der time pressure 13.  I expected my suggestion to be implemented But I think it hard because the company has a lot of employees Obstacles Q14: Your difficulties – how complex and influenced Q15: Your colleagues’ difficulties – how complex and influenced Q16: Supervisors’ knowledge about above difficulties Q17: Perception about waiting time SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIO NS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETN AMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM   68  Person Answers B1 14. Because our suggestions have to be written in English so that mangers and HoDs, who are foreigners, to understand and evaluate our suggestions There are some specialist words which I did not know so it really took time to translate my ideas from my mother tongue into English I also concern for a duplication of ideas which may makes my idea rejected Because I not know other’s ideas, existing ideas or implemented ideas, I am honestly also afraid of being seen as mimicking other ideas 15. Honestly, I have not had any conversation with colleagues about SS in general and their problems related to this topic for the specific 16. Now, they not know I not share them with my supervisors because I think it is not their task to consult me about SS and out of their required duties, I think 17.Sure Because there are a lot of suggestions per day, they cannot check all That is why it takes time But it is very long time to get a result Surely it makes people feel  boring about suggesting In contrast, I think I can sympathy for them and wait because they have to check and figure out if it will be suitable and then their boss needs to review again Maybe people lost their motivation because they have to wait for a long time to get results and money B2 14. I have some suggestions which are accepted but still not implemented, which really reduces my enthusiastic Admittedly, when someone proposes ideas, they expect for implementation so that we can take advantage of that 15 I am not sure whether that experience the same problems and other concerns  because SS is not our topic to discuss and we don’t talk about SS 16. They don’t know 17.  I think that is really a significant factor As normal, I receive feedback after month to months, but also have suggestions which have not received any response for a year B3 14. No 15. There is very fell problems and they are really not significant enough to be seen as something to discuss 16.  They know and help us a lot As I said, they assist giving advices and sharing knowledge for us to make a good suggestion and have higher opportunity to be accepted 17. I think we should be more proactive to ask Rep for the suggestion’s status after week submitted, I will receive feedbacks SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIO NS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETN AMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM   69  B4 14. There is no problem with me when joining in SS If there is the same suggestion, I not have any hard feeling though 15. Sometimes, my colleagues come to me to ask for the SS card form 16 No, they not know because we seem to communicate among colleagues within our levels 17. Yes, I also witness this situation My suggestion which was submitted last year in  November has not received any response yet I and the REP were so busy that we cannot push evaluators to send feedbacks It really and partially de-motivates me in continuously sending another suggestion B5 14 There is not much problem As I said, I did not know how evaluation process goes in different departments, and the suggestion tended to take longer to receive response 15 Frankly, I don’t know much about other problems since if they are small, they tend to ignore it If the problem is big, they would bring to the department meeting to discuss 16 Yes of course, but mainly in terms of psychology 17 This statement is widely known by many people But I think each suggestion needs time to review and each department has their own process, so we should wait until we receive the response B6 14 Because Bosch has established for a long time so everything seems to be standardized and modern Therefore, we not have many fields to contribute the ideas And I partly affect my motivation because everything seems to be complete, which makes suggestion is like trying to find mistakes and correct them 15 They also suffer from time pressure as deadline is coming 16 I hardly communicate other about suggestions scheme 17 Half a month Others Q18: Ideas and hints to make SS meet your expectation Q19: What should SS be changed? Q20:A webpage’s willingness to read Person B1 Answers 18 Bigger reward If the reward is bigger, they will be worthy for the waiting of  people 19 Don’t have to change The standard is now suitable If it needs change, it should be faster in checking 20. Yes, I love to solutions and reply the results for the initiator in the shorter time SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIO NS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM SOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETN AMSOLUTIONS.FOR.IMPROVING.QUALITY.OF.EMPLOYEES’.EMPLOYEES’.PARTICIPATION.PARTICIPATION.IN.SUGGESTION.SCHEME.AT.BOSCH.VIETNAM