Khóa luận tốt nghiệp accomplishment of manpower vietnam company limiteds recruitment process at intel products vietnam project

MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY OF ECONOMICS GRADUATION THESIS TOPIC: ACCOMPLISHMENT OF MANPOWER VIETNAM COMPANY LIMITED’S RECRUITMENT PROCESS AT INTEL PRODUCTS VIETNAM PROJECT Student : Dang Thi Minh Nhat Student ID : 19124287 Year of admission : 2019 - 2023 Major : Industrial Management FE Supervisor : MBA Le Thi Kim Khang Ho Chi Minh City, May 2023 COMPLIMENT FROM SUPERVISOR Ho Chi Minh City, date month year Supervisor i COMPLIMENTS FROM MEMBERS OF THE THESIS COMMITTEE Ho Chi Minh City, date month year Thesis Committee ii ACKNOWLEDGMENT During the process of conducting my graduation paper, I received a huge amount of support from instructors, supervisors, members in the company, friends, and family Firstly, I would like to thank the Ho Chi Minh City University of Technology and Education (HCMUTE) professors in general and the Faculty of Economics (FE) professors in particular for imparting knowledge and providing me with an internship opportunity at Manpower Company Limited Secondly, I would like to express my gratitude to MBA Le Thi Kim Khang - a lecturer at the Faculty of Economics, who took the time to guide, motivate, and support me throughout my internship and the process of conducting my graduation thesis Thirdly, my heartfelt thanks would go to all the members of Manpower Company Limited at Intel Products Vietnam Project, who created many conditions for me to study and develop myself My appreciation also extends to Ms Pham Thi Nhu Quynh – Project Recruiter, a professional, kind, and compassionate instructor willing to share all her knowledge, skills and experience with me In addition to Ms Le Thi Xuan Dieu – Project Recruitment Executive for creating favorable conditions for me to deeply participate in the recruitment process and have the opportunity to interact and collide with real work Finally, I would want to thank my family and friends for their consistent support and encouragement Due to limited internship time as well as immaturity in experience, I also encountered some difficulties in the research process, so the report will inevitably have errors and omissions I would like to sincerely thank the comments from the teachers so that I have more foundations to edit and complete the graduation paper Sincerely, HCM City, date month year Student Dang Thi Minh Nhat iii LIST OF ABBREVIATIONS Ordinal number Abbreviation Original AF Application Form C&B Compensation and Benefit Co.,Ltd Company Limited CV Curriculum Vitae DT Department Trainer EHS Environment Health Safety FE Faculty of Economic HCMUTE HR Ho Chi Minh City University of Technology and Education Human Resources 10 MT Manufacture Technician 11 QA Quality Assurance 12 RPO Recruitment Process Outsourcing 13 SAP System Application Programming 14 SHTP Saigon High Tech Park 15 WWID World Wide Identification iv LIST OF TABLES Table 1.1: Business results from Manpower's labor outsourcing service at Intel project 11 Table 3.1: Number of Manpower employees at Intel Products Vietnam project .21 Table 3.2: Changes in human resources in the period of 2019-2022 22 Table 3.3: Recruitment results of Manpower company at Intel Products Vietnam project in the period of 2019 – 2022 36 Table 3.4: Recruitment sources of new hires at the project in the period of 2019 – 2022 37 Table 3.5: Age of new hires at the project in the period of 2019 – 2022 39 Table 3.6: Gender of new hires at the project in the period of 2019 – 2022 40 Table 3.7: Academic level of new hires at the project in the period of 2019 – 2022 41 Table 3.8: Statistics on the number of new hires of all sources in the period of 2019-2022 45 v LIST OF FIGURES Figure 1.1: Organizational chart of Manpower company at Intel Products Vietnam project Figure 2.1: Flowchart of HR Selection 14 Figure 2.2: Flowchart of the recruitment process 17 Figure 3.1: Chart of the number of Manpower project staff in the period of 2019 – 2022 21 Figure 3.2: Chart of the project’s human resource changes in the period of 2019 – 2022 22 Figure 3.3: Email of recruiting internal Medical Staff 25 Figure 3.4: Company recruitment poster on Facebook 26 Figure 3.5: Company recruitment poster on Facebook 26 Figure 3.6: Flowchart of recruitment procedure system 27 Figure 3.7: Process of the phone screen 30 Figure 3.8: Flowchart of face to face interview process for candidates 31 Figure 3.9: Chart of project’s recruitment sources of new hires in the period of 2019 – 2022 38 Figure 3.10: Chart of project’s age of new hires in the period of 2019 – 2022 39 Figure 3.11: Chart of project’s gender of new hires in the period of 2019 – 2022 41 Figure 3.12: Chart of project’s academic level structure of new hires in the period of 2019 – 2022 42 vi TABLE OF CONTENTS COMPLIMENT FROM SUPERVISOR i COMPLIMENTS FROM MEMBERS ii OF THE THESIS COMMITTEE ii ACKNOWLEDGMENT iii LIST OF ABBREVIATIONS iv LIST OF TABLES v LIST OF FIGURES vi INTRODUCTION 1 Rationale Aims of the Study Object and scope of the Study 3.1 Object of the Study 3.2 Scope of the Study Research method Design of the Study CHAPTER 1: OVERVIEW INTRODUCTION OF MANPOWER VIETNAM COMPANY LIMITED AND INTEL PRODUCTS VIETNAM PROJECT 1.1 Overview introduction about Manpower Vietnam Company Limited 1.1.1 Overview of the company 1.1.2 History of Formation and Development 1.1.3 Field of activity 1.2 Introduction of Intel Products Vietnam project 1.2.1 Overview of Project 1.2.2 Organizational structure and management apparatus 1.2.3 Manpower's business situation at Intel project 11 vii CHAPTER 2: THEORETICAL FOUNDATIONS 12 2.1 Concepts 12 2.1.1 General concepts of human resources and human resource management 12 2.1.2 Recruitment Concepts 13 2.1.3 Concepts refer to Labor Outsourcing Services 14 2.2 Recruitment sources and recruitment methods 15 2.2.1 Internal recruitment sources and methods 15 2.2.2 External recruitment sources and methods 16 2.3 Recruitment process 17 2.4 Factors affecting to the recruitment process 20 2.4.1 Internal environment 20 2.4.2 External environment 20 CHAPTER 3: RECRUITMENT STATUS OF MANPOWER VIETNAM COMPANY LIMITED AT INTEL PRODUCTS VIETNAM PROJECT 21 3.1 Changes in human resources between 2019 and 2022 21 3.2 Basis for determining recruitment needs and recruitment principles of the project 23 3.2.1 Basis for determining recruitment needs 23 3.2.2 Recruitment principles of the project 24 3.3 Project employees recruitment sources 24 3.3.1 Internal recruitment sources 24 3.3.2 External recruitment sources 25 3.4 Project recruitment procedure 27 3.5 Recruitment results of Manpower company at Intel Products Vietnam project in the period of 2019 – 2022 36 3.6 Evaluation of recruitment at the project 42 3.6.1 Factors affecting recruitment results 42 viii 3.6.2 Advantages 44 3.6.3 Existing limitations 45 CHAPTER4: SOME SOLUTIONS TO ACCOMPLISH THE RECRUITMENT PROCESS AT THE INTEL PRODUCTS VIETNAM PROJECT 48 4.1 Manpower's human resource development orientation in the Intel Products Vietnam project 48 4.2 Solutions to improve the recruitment process at the project 48 4.2.1 Expanding recruitment channels 48 4.2.2 Improving the process of receiving and following records 49 4.2.3 Improving the candidate screening and interview process 49 4.2.4 Reviewing and improving internal policies to enhance brand reputation 50 4.2.5 Training and improving professional skills of the Recruitment Staff 51 CONCLUSION 52 BIBLIOGRAPHY 53 APPENDIX 54 ix