Assessment of advanced program students’ english learning satisfaction at banking academy

NGÂN HÀNG NHÀ NƯỚC VIỆT NAM HỌC VIỆN NGÂN HÀNG ĐỀ TÀI NGHIÊN CỨU KHOA HỌC CẤP CƠ SỞ NĂM 2021 - 2022 ASSESSMENT OF ADVANCED PROGRAM STUDENTS’ ENGLISH LEARNING SATISFACTION AT BANKING ACADEMY MÃ SỐ: DTHV.04/2021 Chủ nhiệm đề tài: TS CẤN THÚY LIÊN HÀ NỘI - 2022 Tai ngay!!! Ban co the xoa dong chu nay!!! 17014125845221000000 DANH SÁCH THÀNH VIÊN THAM GIA NGHIÊN CỨU ĐỀ TÀI TT Họ tên Học hàm, học vị Vai trò Chức vụ, Đơn vị công tác Cấn Thúy Liên Tiến sĩ Chủ nhiệm đề tài Trưởng Khoa Ngoại Ngữ COMMITMENT We hereby undertake that the research " ASSESSMENT OF ADVANCED PROGRAM STUDENTS’ ENGLISH LEARNING SATISFACTION AT BANKING ACADEMY" is an independent product of the author, not copied from any sources Data and content of this topic are truthful, collected, inherited and used from clear and reliable sources with full citations Ha Noi, 2022 The author Can Thuy Lien TABLE OF CONTENTS CHAPTER 1: INTRODUCTION 11 1.1 Introduction 11 1.2 Background 12 1.3 The characteristics of advanced program at Banking Academy 13 1.3.1 The difference of advanced program in terms of tuition fee 13 1.3.2 The main objectives of advanced program at Banking Academy 15 1.3.3 Advanced program admission 16 1.3.4 Advanced program Lecturers .17 1.3.5 Active and modern teaching methods 17 1.3.6 Facilities for teaching 18 1.3.7 English training of Advanced program at Banking Academy 19 1.3.8 Reality of AP students’ English proficiency at Banking Academy .21 1.4 Objectives of the research 22 1.5 Scope and limitation of the research 22 CHAPTER 2: LIETERATURE REVIEW 24 2.1 Related literature 24 2.2 Theorical models 29 CHAPTER RESEARCH METHODOLOGY 33 3.1 Locale of the research 33 3.2 Research Design 33 3.3 Data Gathering Procedure 34 3.3.1 Population, Sample and Sampling Technique 34 3.3.2 Research Instrument .36 3.4 Statistical treatments 39 3.4.1 Data entry 39 3.4.2 Data coding 39 3.4.3 Variable coding/ labeling 39 3.4.4 Data cleaning 40 3.5 Statistical analysis .40 3.5.1 Model processing 40 3.5.2 Determining the differences in sample groups .51 3.5.3 Assessing Descriptive Statistics 52 CHAPTER 4: FINDINGS, DISCUSSIONS AND RECOMMENDATION 53 4.1 Findings and Discussions 53 4.1.1 In comparison with other researches 53 4.2.1 In terms of Training Program 58 4.2.2 In terms of Tuition Fees 60 4.2.3 In terms of Facilities 60 CONCLUSION 62 REFERENCE 63 APPENDIX 66 PICTURES AND TABLES Picture 1: Siskos’s overall student satisfaction framework 30 Picture 2: Student Satisfaction Assessment Framework .32 Table 1: Tuition Fees at some universities 14 Table 2: Tuition fees at Banking Academy 14 Table 3: Tuition fees at UEH .15 Table 4: Curriculum of English at BA 20 Table 5: IELTS examination results 21 Table 6: Sample characteristics .36 Table 7: Questionnaire structure 37 Table 8: Case Processing Summary 40 Table 9: Reliability Statistics of Facility Scale .40 Table 10: Item-Total Statistics of Facility Scale 41 Table 11: Reliability Statistics of Lectures Scale 41 Table 12: Item-Total Statistics of Lecturer Scale 42 Table 13: Reliability Statistics of Training Program Scale 42 Table 14: Item-Total Statistics of Training Program Scale 43 Table 15: Reliability Statistics of Responsiveness 43 Table 16: Item-Total Statistics of Responsiveness Scale 43 Table 17: Reliability Statistics of Tuition Fee Scale .44 Table 18: Item-Total Statistics of Tuition fee Scale 44 Table 19: Reliability Statistics of Satisfaction Scale 44 Table 20: Item-Total Statistics of Satisfaction Scale 44 Table 21: KMO and Bartlett's Test 45 Table 22: Total Variance Explained 46 Table 23: Rotated Component Matrixa 47 Table 24: Model Summaryb 48 Table 25: ANOVAa .50 Table 26: Hypothesis testing results 50 Table 27: Coefficientsa 51 Table 28: Results of One-Way ANOVA .52 Table 29: Mean scores of variables .52 Table 30: Test of Homogeneity of Variances (Gender) 66 Table 31: ANOVA (Gender) 66 Table 32: Descriptives (Gender) 66 Table 33: Test of Homogeneity of Variances (Hometown) 66 Table 34: ANOVA (Home town) 66 Table 35: Descriptives (Hometown) .68 Table 36: Test of Homogeneity of Variances (Faculty) 68 Table 37: ANOVA (Faculty) 68 Table 38: Descriptives (Faculty) 68 Table 39: Test of Homogeneity of Variances (IELTS score) 70 Table 40: ANOVA (IELTS score) 70 Table 41: Descriptives (IELTS Score) 70 Table 42: Descriptive Statistics (F) 70 Table 43: Descriptive Statistics (L) 70 Table 44: Descriptive Statistics (TP) 71 Table 45: Descriptive Statistics (T) 71 Table 46: Descriptive Statistics (T26) 73 Table 47: Descriptive Statistics 73 Table 48: T35 frequencies 73 Table 49: T36 73 Table 50: Descriptive Statistics 74 Table 51: Frequencies of T37 74