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[...]... entity in our ever-changing communities Overall, library delivery managers have developed solid fundamentals for managing physical delivery ser� vices New trends and techniques are revolutionizing 10 PART one: The current landscape of physical delivery delivery in parts of the country These trends need to be shared to gained national attention For instance, the final chapter in this book, on linking... Hennepin County, Minnesota In a floating collection, a library item does not have permanent shelf space at the originating building but remains at whatever library a patron returns it to Floating collections are gaining popularity with public libraries, and recently academic libraries have started looking at incorporating the concept into their operations Another way of improving delivery efficiency... Surprisingly, at least seven courier systems still use entirely handwritten routing labels, and very few have incorporated bar codes or RFID tags into the sorting process In many ways, physical delivery has continued to be Factors Influencing delivery options 15 a primarily manual process Sorting is handled most frequently on the route by the driver, at a single sorting facility, or at regional sorting... revealing much more information about any given book So it is likely that more researchers will find information of interest in that book and may want to see the entire monograph, thereby increasing delivery A delivery manager often is juggling competing demands and interests, all of which add tension and complex� ity to the job Managing the Courier Service Whether an orga� nization outsources its delivery. .. library materials, so managers also want to reduce or eliminate deliveries The manager is caught in a catch-22 The tension between these two conflicting goals, which can influence how delivery develops in a local system, is explored in the latter half of this book Libraries are using many interesting techniques to reduce deliveries Floating collections have reduced delivery by nearly 70 percent in Hennepin... downloadable e-books, and digitized books are beginning to affect physical delivery Digitized books are another paradox for the delivery manager An online book both increases and decreases the likelihood of an item needing delivery If the item is available in electronic form, in principle it does not require delivery, since the patron can read it online On the other hand, with digitized publications... characteristics To place the delivery models in context, it helps to understand the current state of delivery in the United States In the remainder of this section we focus on the first major library physical delivery survey ever conducted, in April and Factors Influencing delivery options 13 May 2008 by Brenda Bailey-Hainer, Valerie Horton, Greg Pronevitz, and Melissa Stockton Delivery managers from around... volume by bin or container (44 percent), and turnaround time for point-to-point delivery (21 percent) As the demand by participating libraries for convenience increases, courier ser� vices have increased their special ser� vices Three couriers reported supporting home delivery, 8 percent reported special handling of archival or rare materials, and twenty-nine ser� vices handled nonstandard materials. .. basis for analyzing the spectrum of delivery activities occurring in libraries and consortia today Organizational Models of Delivery To understand library delivery, a manager needs to understand the orga� nization and financing options available for various delivery methods and models There are several ways of categorizing delivery ser� vices One is to look at who is providing the actual delivery, such... time items stay in a hold queue By delivering to the closest hold owner, rather than to the one first in line, the hold queue overall is reduced much faster than in the traditional first -in, first-out model But this raises the question, is it ethical to bypass a patron first in line in a hold queue? Library managers are making decisions like this on a daily basis Another way of minimizing delivery is through . Act of 19 76. ISBN -13 : 978-0-8389 -10 01- 6 Printed in the United States of America 14 13 12 11 10 5 4 3 2 1 Contents iii Preface v Part One The Current Landscape of Physical Delivery 1. Delivery: . of Physical Delivery 11 . Home Delivery 15 1 Lori Ayre and Jim Myers 12 . Connecting Courier Ser vices 17 2 Valerie Horton Glossary 17 9 Bibliography 18 5 List of Contributors 19 1 Index 19 5 Preface v Our. Data Moving materials : physical delivery in libraries / edited by Valerie Horton and Bruce Smith. p. cm. Includes bibliographical references and index. ISBN 978-0-8389 -10 01- 6 (alk. paper) 1.

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