Managing the Global Workforce Global Dimensions of Business_1 pot

C01 11/23/2010 16:9:5 Page 12 Myth: Continuous auditing has to be automated. Truth: Continuous auditing can be either automated or manual. Automation is definitely n ot a requirement. Continuous auditing is about performing testing on a recurring basis to ensure viability of control effectiveness. Whether the testing is automated or not, the testing still can be completed. Remember, manual testing is not being completed for a full-scope audit but only for selected controls. There is a misconception that if it is not automated, it cannot be done. That is simply not true. Myth: Continuous auditing requires internal audit to be in the business unit too often, and it will cause a disruption. Truth: Continuous auditing, when implemented correctly, will be less intru- sive than a regular audit. A regular audit requires a significant investment in time for both the audit team and the client. In addition, one to four c onsecutive weeks are spent in the client’s business unit meeting with key personnel, perform- ing detailed testing, and soliciting feedback and explanation for all testing throughout the fieldwork. With a continuous audit, clients commit minimal time up front to understand the methodology and then have to meet with internal audit only if a discrepancy is noted with the recurring testing performed. In actuality, clients will see internal audit much less during a continuous audit than during a regular audit. Myth: Continuous auditing is too time consuming and difficult to implement. Truth: Continuous auditing is not difficult to implement if the objectives of how the methodology is to be used are clear and communicated to the audit team. Continuous auditing is incorporated into an audit department’s existing methodology to complement its current risk-bas ed approach. The most challenging part of creating the continuous audit methodology is getting the audit team to understand that this is a totally different method to test and conclude on the efficiency and effectiveness of an internal control environment. Because the continuous auditing method- ology has like phases when compared to risk-based auditing, the transition between the two is not a huge hurdle. From the continuous audit perspective, the testing and reporting are very similar to a regular audit; the biggest difference is the targeted scope and control selection. The 12 & Defining Continuous Auditing C01 11/23/2010 16:9:5 Page 13 development of a continuous auditing methodology can be drafted, for- matted, and implemented in three months. Although there are teams that have implemented a continuous auditing methodology in 30 days, usually the documentation of the methodology and approach along with a marketing and communication plan are not completed in advance of the rollout. SUMMARY Clearly understanding the definition of ‘‘continuous auditing’’ is a critical first step in the adoption and implementation of the methodology into your audit department or business unit. First and foremost, establish the objective for your team and communicate that same objective to the team throughout the development process. In order to successfully integrate continuous auditing into your current operat ion, you must understand the approach, document the process, and recognize the opportunities to use the methodology effectively. In Chapter 2, you will learn to recognize those opportunities and review your current methodology to determine how to expand the services you offer at this time. Summary & 13 C02 11/24/2010 8:42:24 Page 14 2 CHAPTER TWO Where to Begin RECOGNIZE THE NEED It does not matter if you are in an audit department, an enterprise risk management group, a compliance department, or a business unit. It does not matter if you are a team of one or work with a team of over 50 individuals. There never seems to be a sufficient amount of time or resources to accomplish all of the department goals that were set at the beginning of the year. Why that happens should not be a mystery to anyone who has worked in a business unit for more than a year. Each year begins with optimism and excitement and the belief that, as a team, we can accomplish more than the previous year because of experience. The reality is that it is very difficult, if not impossible, to take on more than the previous year, even with an experienced team. Why? Because a high-functioning, successful team, especially an audit department, will be looked to as a resource in subsequent years. As resources, departments that have met or exceeded their goals will be asked to partner on company-wide projects, expand their breath of coverage, or guide and direct other business 14 C02 11/24/2010 8:42:24 Page 15 units on how to be successful. So with all of these potential additional activities, how will an audit team handle its new popularity? Keep in mind that while accepting the invitations to partner is an excellent marketing opportunity for internal audit and a significant morale boost for the audit team, it does not alleviate the existing commitments to the audit committee and senior management. Internal audit will still be required to complete the audit plan, partner with external auditors, and work closely with regulatory agencies. Please remember the goals and objectives of your department before accepting every invitation to partner on projects and initiatives of other departments. Regardless of whether your team is being asked to participate on large projects or assist other departments with specific initiatives, continuous audit- ing still may be able to provide assistance with the execution of work and generation of control effectiveness conclusions. The question becomes: Is there a way to become more efficient and effective as a team without sacrific- ing quality or increasing the size of your staff? I do not believe there is an audit department or business unit out there today that does not want to be able to operate with a more efficient and effective team, especially without increasing department size. In t he current environment, business units and companies are trying to find ways to reduce expenses. So asking for more staff for any department would be a futile effort. However, it would be worthwhile to consider a methodology that could provide a reasonable assurance over critical or key controls without increas- ing the size of the team instead of begging for additional headcount or passing up on an opportunity to become more efficient. Before deciding whether a continuous auditing methodology would be the right fit for your department, consider the next questions to assist in identifying your opportunity for maximizing the benefits from this approach. POTENTIAL NEED/FIT CONSIDERATIONS Believe it or not, fit is critical when considering incorporating continuous auditing into an existing operation. The methodology has a drastically different approach from traditional auditing and requires discipline in its development, execution, and maintenance. As defined in Chapter 1, continuous auditin g is Potential Need/Fit Considerations & 15 C02 11/24/2010 8:42:24 Page 16 focused on validating the perform ance of a critical control and not with the examination of the process from start to finish. This key distinction sounds simple in explan ation but is difficult for auditors to maintain in real-life performance. The reason why is because internal audit traditionally has reviewed business processes from start to finish, verifying that all controls are in place and operating as intended. Also, the traditional audit will occur once every 12 to 18 months for a higher-risk area. Continuous auditing is going to require an auditor to examine a process, consider all controls in place from start to finish, select the critical control(s), and test the specific performance of the selected control on a recurring basis. Supporting or ancillary controls involved in the process are ignored. This is the m ost difficult concept for auditors to accept since they are accustomed to testing all controls in a process as part of a regular, or full-scope, audit. To determine whether continuous auditing is a methodology that could help your team, review the next five questions. Each question includes a brief explanation to ensure a clear und erstanding prior to answering. 1. Do you have a compr ehensive annual risk assessment in place? This question is trying to determine if your audit methodology contains a formal risk assessment process of all auditable entities in your audit universe. A formal risk assessment would include a risk profile (documented background of the area’s processes, systems used, staff size, production volume numbers and dollars, etc.) of the auditable entity, area objectives, inherent and residual risk, existing controls, and quan- tifiable questions detailing the overall risk level assigned. The risk level assigned should be based on the likelihood and significance of the inherent and residual risks with consideration given to the controls currently in place. 2. Do you have adequate coverage of all higher-rated risk areas? This question is focused directly on your annual audit plan to determine how comfortable you are with the audit activity of the high-risk areas of your audit universe. Sufficient coverage would mean every high-risk area is reviewed in a 12- to 18-month period. Most audit groups are unable to perform work in every one of these areas and rely heavily on their risk assessment process to triage or risk-rank the highest areas of the company. In the ranking process, ensure that 16 & Where to Begin C02 11/24/2010 8:42:24 Page 17 there is c onsistency of application of the risk scores given and that subjectivity is kept to a minimum. These coverage decisions should be based on quantifiable data, previous audit activity, external reports, and outstanding action items. 3. Do you complete your annual audit plan every year? This question requires more thought than may be apparent on the surface. In determining whether the audit plan gets done, think about the effort and dedication needed to complete every assignment as well as how many audits got postponed or reassessed to a subsequent year. Look for indications that the department was too optimistic about what could get completed during the audit cycle. In addition, determine how much time was diverted from the plan to address special requests from clients, senior management, and committees. 4. How much of your audit plan includes activity in areas in which the audit team has an intimate business knowledge and previous audit experience? The more business knowledge an audit team has of its target areas, the more effective members will be at identifying the critical controls that support the process. Couple the business knowledge with previous audit experience of the area and the audit team is not only versed with an understanding of the operation but also has an established workin g relationship with the business unit team. There is no skill more valuable to an internal auditor than business knowledge. The efficiency at which the continuous auditing approach can be applied and used effectively is impacted by the audit team’s ability to identify the true key controls in the business process. 5. Do you have the right team makeup to adapt to a methodology enhancement? This question requires each team leader to examine the background, experience, and flexibility of members of the audit team. Before incorpo- rating continuous auditing into your audit group, consider the back- ground of the staff. Do staff members have sufficient business knowledge of the industry and company to understand the business process from start to finish? As discussed in question 4, intimate business knowledge is a prerequisite to implementing continuous auditing successfully. When considering experience, the team needs to have, at a minimum, two individuals with significant audit experience . For almost every audit Potential Need/Fit Considerations & 17 C02 11/24/2010 8:42:24 Page 18 department, it will be no problem to have two members with this level of experience. However, there is always a qualifying statement. Experi- enced auditors must be willing to share their knowledge and have the necessary communication skill set to instruct other auditors on how to identify and verify key controls in a process. Team leadership and direction by example are core competencies for all auditors in charge and managers but have to be assessed honestly when considering a methodology diversification from the standard risk-based approach. The leadership team has to have solid communication skills, lead by example, and be able to listen, clarify, and address questions throughout the development process. Flexibility is the final consideration regarding the audit team profile. For this purpose, the term ‘‘flexibility’’ has a dual meaning. From an audit team perspective, it represents the ability to adjust to new situations, environments, and client styles while at the same time being able to differentiate and execute two distinct audit approaches. Auditors are continually placed in challenging scenarios; nowhere is this more evident than when an auditor is trying to launch a different audit methodology with an existing client. After navigating the challenging launch, auditors must apply their audit and business knowledge to the revised approach and maintain the discipline to execute the methodology without reverting back to a full-scope, risk-based audit. As previously discussed, the success of any audit activity relies on the client partnering and working with the audit team to provide business process details, activity data, and explanations regarding deviations from the busi- ness processing standard. To understand the current state of t he audit/client relationship more effectively, the next section discusses how to identify the audit department’s client relationship score and provides suggestions on how to strengthen existing relationships and foster new ones. CLIENT RELATIONSHIP SCORE Every auditor knows the value of a strong relationship with business partners. Even though it is impossible to measure specifically the importance of the auditor/client relationship to the success of an audit, the clien t relationship still 18 & Where to Begin C02 11/24/2010 8:42:24 Page 19 remains the number-one priority of all audit teams. Why? Because all audit activity requires the client to provide: & Information about the process to be reviewed & Documentation and data evidencing the current business process & Time and resources to work with the audit team & Agreement and acceptance of issues noted & Action plans to address the opportunities for improvement. An auditor, even one with no experience, knows the client is not going to just open up and share business information without feeling confident about the auditor and having a clear understanding of how the information is going to be used in the examination of the business process. To assist in quantifying the audit/client relationship, complete the Client Relationship Scorecard in Table 2.1. To determine the client relationship score, read the statement and then place a checkmark under the corresponding TABLE 2.1 Client Relationship Score Relationship Statement 1 2 3 4 5 1. IAD has a specific marketing plan. 2. IAD creates a relationship on every assignment. 3. IAD is knowledgeable of the company operations. 4. IAD is technically proficient. 5. IAD communicates constantly throughout the audit. 6. IAD validates all issues before the exit meeting or draft report. 7. IAD consistently applies ratings. 8. IAD issues reports in a timely manner. 9. IAD uses client surveys after each project. 10. IAD completes audits with minimal client disruption. 11. IAD clients understand internal audit’s objectives. 12. IAD obtains complete action plans from the client. 13. IAD is asked for input from the client on projects. 14. IAD provides a value recognized by the client. Client Relationship Score & 19 C02 11/24/2010 8:42:25 Page 20 number that best describes your current work environment. After reading and scoring all 14 statements in Table 2.1, calculate the total number of points accumulated for each answer and average the total by dividing by 14. An average score of above 3.5 indicates that your audit department recognizes the importance of establishing relationships with your clients and is on the way to fostering positive partnerships on every audit. If your average score is between 3.0 and 3.5, you have begun to develop relationships but still need to focus on the core competencies (communication throughout the process, validation of issues, and timely delivery of the audit product) that are critical to a partner- ship’s success. Any average scores below 3.0 require the audit department to analyze each statement and determine which ones represent the biggest opportunity for improvement. The analysis should include a ranking of the relationship statements from most to least critical. When performing this ranking, consider the objective of the audit department and the steps needed to meet them on a consistent basis. Once the ranking is completed, develop specific action plans with the business process owner to address each opportu- nity for improvement. Each statement in Table 2.1 is explained in detail in the numbered list. In scoring, 1 indicates Strongly Disagree; 2 means Disagree; 3 is Neutral; 4 means Agree; and 5 means Strongly Agree. The acronym IAD represents Internal Audit Department. Relationshi p Statem ent Expl anations 1. IAD has a specific marketing plan. Every internal audit depart ment should have a marketing plan that details the services performed by the group and provides an overview of the audit process itself. Also, the marketing plan should include an organizational chart to provide clients with an understanding of how the group is structured and the reporting hierarchy. Other marketing plan examples may include: & A projected timeline of a risk-based audit & The deliverables for each audit phase & The report opinion ratings along with their corresponding definitions Having a marketing plan for the audit depart ment better prepares the audit team for the introductory meeting with the client and demystifies the audit process (especially for a first-time client). 20 & Where to Begin C02 11/24/2010 8:42:25 Page 21 2. IAD creates a relationship on every assignment. Traditionally, in- ternal auditors always looked at audits as an assignment. The assignment was given to an audit leader and supporting staff to execute, and that team was to perform the work as efficiently as possible and move on to the next area to be reviewed. Audits should never be looked at as an assignment. Auditors need to adjust their thinking and consider every opportunity with a client as another chance to create, build, and maintain a relationship. Always remember that a strong relationship takes time to establish and is based on trust. Obviously, it is much simpler to perform an audit as an assignment because building a relationship requires dedication. However, in order to complete an audit, the audit team is going to rely on the client to work closely with the auditors and provide the detailed information to be tested. If the audit is executed as just an assignment, there will be challenges throughout the audit that will prolong the delivery of the final audit product. Building a strong relationship is about partnering on every project. Keep in mind that a partnership requires two parties to work together to achieve the same goal. 3. IAD is knowledgeable of the company operations. Every auditor should be able to agree that there is no greater asset to an auditor than knowledge of the company. More and more audit departments are recruit- ing individuals who possess business line experience. The ‘‘company experienced’’ individuals are being brought into internal audit to provide the detailed business process knowledge perspective. No matter how experi- enced auditors are, they will never have the understanding of the business process nuances that business line employees have acquired over their tenure of working in the day-to-day operations. To try to compensate for the lack of actual operational experience, auditors must constantly build on their business process knowledge. Auditors can accomplish this through independent research and learning about company policies and procedures, industry standards, and audit experience. 4. IAD is technically proficient. Like any other profession, auditors must work diligently to become technically proficient. Drilling down into that concept, auditors first must clearly understand the audit methodology that has been developed and implemented within their team. The method- ology should detail the guidelines and explain the steps necessary in the three main phases of an audit: planning, fieldwork, and reporting/wrap-up. Client Relationship Score & 21 [...]... let the data drive the results More often than not, it is the process that has opportunities for improvement, not the personnel The reporting phase of the methodology details how the results of a continuous audit are going to be communicated This phase should indicate the type of report to be issued along with the potential corresponding ratings that an area could receive based on the risk of the observations... surveys, but the surveys are sent only to the manager or head of the client department Many times this person was not involved in the daily operations of the audit and completed the survey without understanding all of the effort required to finish the job It is important to identify the client survey recipients throughout the audit and independently solicit their feedback One note of caution: The survey... examine If the selected control is not one of the critical controls in the operational process, the value of the continuous auditing program will be significantly diminished The fieldwork phase is basically self-explanatory This is the phase where all of the time spent planning is put into action The fieldwork phase requires a detailed program to guide the auditor through the intricacies of testing and the process... for all of the conclusions you will draw as a result of the focused testing performed The strength of the audit and the recognized value of the work completed will be evidenced in the documentation of the fieldwork Be certain to document your testing approach and results properly in your work papers Doing this will ensure that the data will be relied on to support the conclusions and not just the auditor’s... throughout the audit Constant communication throughout the audit means that the audit team communicates consistently: & Beginning with the kickoff meeting & Through the planning regarding the approach and scope of the audit & During fieldwork by keeping the client up to date on the testing and validating all potential issues prior to concluding on the adequacy of the control environment & In the reporting... partners, document the continuous auditing methodology Ensure the methodology clearly states the objectives of the approach and potential recognizable benefits and provides sufficient details of the executable phases for your audit team to follow The time invested in the proper development of the continuous auditing methodology will save numerous hours of potential rework and benefit the development and... objective answers the question as to why the process, audit, or test is being performed It is the rationale behind the business unit being established, the reason the audit is being performed, and the purpose of the specific audit testing The critical answers to the objective questions establish the foundation of learning for any area Once the objectives are clearly identified and comprehended, the auditor... work The truth is that most people outside of audit honestly don’t know the objectives of an internal audit function Some believe it is a necessary evil while others think internal audit is part of the external audit function Communicating the objectives of internal audit is critical to building the foundation of the audit/client relationship Demystify the unknown for clients and ensure that they understand... being reviewed, if the same risk exists for department A and department B, they must both be given the same rating Who works in the department, the tenure of the team, friendliness of the managers, or physical location should have absolutely no impact on the assigned rating Remember, ratings are based on the risk identified in testing the data Always base the audit conclusions on the process and supporting... Copies of all external examinations usually are provided to internal audit If not, the results of the examination can be obtained upon request Although researching auditors will not be able to examine the actual work papers used in developing the external report, the results can be used to establish a better understanding of the status of the control environment of the area tested Even though the actual . specifically the importance of the auditor/client relationship to the success of an audit, the clien t relationship still 18 & Where to Begin C02 11 /24/2 010 8:42:24 Page 19 remains the number-one. auditin g is Potential Need/Fit Considerations & 15 C02 11 /24/2 010 8:42:24 Page 16 focused on validating the perform ance of a critical control and not with the examination of the process. will draw as a result of the focused testing performed. The strength of the audit and the recognized value of the work completed will be evidenced in the documentation of the fieldwork. Be certain