Group assignment report case fpt

NATIONAL ECONOMICS UNIVERSITY ADVANCED EDUCATIONAL PROGRAMS GROUP ASSIGNMENT REPORT CASE: FPT Subject: Organizational Behavior Group: 05 Class: Human Resource Management EEP 63 Supervisor: Assoc Prof, Dr Pham Thi Bich Ngoc Group Student Name: Nguyen Ngoc Huyen – 11218120 Tran Kim Phuc – 11214713 Pham Phuong Thuy – 11215639 Tran Ha Trang – 11215909 Dao Anh Tuan – 11210152 Ha Noi, April 2023 INTRODUCTION Organizational behavior describes how people interact with one another inside of an organization As can be referred to many organizations, it plays a vital part in the success or the failure of the companies This assignment will exemplify on FPT - a pioneering corporation in digital transformation in Vietnam - and how they have been applying various management tools in search of success in the organizational behavior field, which has been proved through an enormous number of prizes and achievement Our group will be analyzing organizational behavior's aspect of FPT, specifically targeting their two times appearing in the Top 130 companies with the best working environment in Asia This is a preview Do you want full access? 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Log in TABLE OF CONTENT INTRODUCTION Overview of FPT 1.1 Brief introduction of FPT 1.2 Vision statement 1.3 Core value 1.4 The history of FPT Explain the factors affecting the OB’s success as well as the history of rising success 2.1 Award Introduction 2.2 The factors affect to decide FPT Corporation won “Best Companies To Work For In Asia” Award 2.3 FPT Corporation - From a star-up company to “Top 130 Best Companies To Work For In Asia” voted by HR Asia Analyze the management tools that the organizations have applied to resolve the OB’s problem or to reach the OB’s success 3.1 Diversity 3.2 Organization culture 3.3 Job satisfaction 13 3.4 Motivation concepts 16 3.5 Responsible Leadership 17 3.6 Communication 19 Lesson 23 4.1 FPT always follows up with their mission 23 4.2 FPT has never stopped, they always innovate 23 4.3 Communication in FPT 23 4.4 Work division can enhance efficiency 24 4.5 Strong culture make organization develop sustainability 25 CONCLUSION LIST OF REFERENCES Overview of FPT FPT, officially the FPT Corporation, with "FPT" stands for Financing and Promoting Technology, is the largest information technology service company in Vietnam with its core business focusing on consulting, providing and deploying technology and telecommunications services and solutions Moreover, as an educational brand with international impact, FPT has fully expanded its educational levels to provide the labor market with high quality human resources FPT continues to pursue long-term goals of becoming a digital enterprise and stand in the top 50 global leading end-to-end DX solutions and services providers by 2030 in three main features: business, technology, and people “Respect – Innovation – Teamwork – Equality – Exemplarity – Lucidity” core values are considered indispensable parts of FPT’s GENE set They are FPT’s Spirit and also the driving force of all of FPT’s leaders and employees who seek to constantly innovate and strive for the widespread benefit of community, customers, shareholders and other stakeholders 1988: Take the first step with 13 members On September 13, 1988, the Director of the National Institute of Technology Research signed a decision to establish The Food Processing Technology Company (FPT's original name) and he appointed Truong Gia Binh to serve as director The new company was without capital, assets or cash and possessed only 13 ambitious young scientists who dared to face every challenge to build a brilliant career 1990: Selecting IT as the core business sector In October 1990, the company was renamed The Corporation for Financing and Promoting Technology (FPT for short) The first commercial software contract of FPT was signed late 1990 (Reservation and Booking system for Vietnam Airlines), paving the way for FPT’s application software development for the future economic sectors such as banking and telecommunications 1997: Participating in the Internet service industry In 1996, FPT founded a community network called Wisdom of Vietnam with more than 10,000 members In 1997, Vietnam connected infrastructure to the global Internet network and FPT was selected as the equipment supplier and the Internet service provider (ISP) at the same time As the only ISP that is not a member of the Posts and Telecommunications Corporation, FPT has been the catalyst for the rapid development of Vietnam's Internet service industry Based on mentioned factors, FPT has greatly contributed to turning Vietnam into one of the countries with the best internet access infrastructure in the world 1999: Establishing FPT Software Founded in 1999, the company has expanded its network to 26 countries and territories, with 59 global offices and 22 development centers 2000: Receiving ISO 9001 certification, establishing the foundation for a comprehensive management FPT became the first IT company in Southeast Asia to be certified as ISO 9001:1994 compliant In 2004, FPT was the first Vietnamese company to receive CMM (Capability Maturity Model) certification - the highest level for production process capacity in a software development organization - by the US Software Engineering Institute (SEI) 2001: Launching VnExpress - one of the first online newspapers in Vietnam Motivated by the desire to be able to immediately update all facts on the web and expecting that someday it would be possible for Vietnamese people to read the news via the Internet, FPT established VnExpress - creating one of the first online newspapers in Vietnam on February 26, 2001 2006: Founding FPT University and being listed on the stock market In September 2006, the FPT University was founded, becoming the first licensed corporate university With their good professional knowledge, foreign language skills, physical and mental health, and especially the rich experience gained in internship programs, FU students can find good jobs even before graduation On December 13th, 2006, FPT stock was listed on the Ho Chi Minh City Stock Exchange (HOSE) with 60,810,230 shares made available with a par value of VND10,000/share, being the first IT enterprise to be listed 2014: Winning the first M&A deal in Vietnam and ICT companies’ history outside the country In June 2014, FPT completed its first M&A deal with an agreement on acquiring RWE IT Slovakia, under RWE, one of Europe's leading utility companies This is the first cross-border M&A deal of FPT in particular and of the Vietnamese ICT industry in general 2017: Launching FPT.AI - a comprehensive artificial intelligence platform FPT.AI provides a platform where programmers and businesses can develop solutions that help solve many business problems Applications of FPT.AI are the key to business automation, optimization operation – customer care and enhance business efficiency 2018 & 2019: Acquired 90% of Intellinet - the leading technology consulting company in the US and got in Top 130 companies with the best working environment in Asia FPT Corporation was honored as one of 130 companies in Asia with the best working environment, voted by HR Asia Magazine Also in 2018, FPT acquired 90% of Intellinet - the leading technology consulting company in the US, helping FPT gain more credit in the market, as a trusted partner to provide end-to-end technology services with higher and more comprehensive value of customers, especially in DX projects In 2019, FPT signed two DX consultancy contracts with Minh Phu Group - Vietnam's No.1 corporation of shrimp products, focus on building a digital transformation roadmap to optimize the latter’s operating process, minimize costs and improve production capacity to enable it become one of the the world’s leading seafood technology companies and DPGroup - The second largest international parcel delivery network in Europe, help the client build the data architecture needed to become a data-driven business This is a preview Do you want full access? 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Log in 2021: Getting in the Top 130 companies with the best working environment in Asia for the second time 2022: Accompanying in accelerating digital transformation for a mighty Vietnam By the year 2022, FPT has been cooperating with 14 provinces and cities nationwide to accelerate digital transformation in all three pillars of the digital government, digital economy, and digital society, joining hands with large enterprises such as Thien Long, Dat Xanh, An Gia, Ba Huan, and Gas South to promote digital transformation, enhancing its position on the international stage (1 billion USD in sales from overseas markets), expanding in key markets such as the US, Denmark, Thailand, and Japan, becoming a strategic shareholder of LTS, Inc (a consulting firm with more than 20 years of experience) in Japan, and being listed in the Top Global IoT service providers by Forrester 2023: FPT's General Director has set a growth target of 18.8% in revenue and 18.2% in profit before tax in 2023, equivalent to VND 52,289 billion and VND 9,055 billion Explain the factors affecting the OB’s success as well as the history of rising success The HR Asia Best Companies to Work for in Asia Awards is an awards recognition program for organizations that have been identified by their employees as one of Asia’s employers of choice and ascertain the best employers to work for The award is targeted at companies across Asia and recognizes companies with the best HR practices and which demonstrate high levels of employee engagement and excellent workplace cultures The high-profile nature of this award attracts applications from Fortune 500 companies, as well as other companies of various types, including multinational corporations and government-linked companies The awards ceremony for the HR Asia Best Companies to Work for in Asia Awards is held annually in Cambodia, China, Hong Kong, India, Indonesia, Malaysia, the UAE, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam In order to receive this prestigious award, companies have to meet these following criteria: Employee engagement: This includes employee satisfaction, motivation, and commitment to the organization Workplace culture: This includes the organization's values, ethics, and work environment Employee development: This includes opportunities for training, career growth, and skill enhancement Diversity and inclusion: This includes the organization's efforts to promote diversity, equity, and inclusion in the workplace Work-life balance: This includes the organization's policies and practices related to work hours, leave, and flexibility Compensation and benefits: This includes the organization's pay, benefits, and other rewards and recognition programs Corporate social responsibility: This includes the organization's efforts to give back to the community and promote environmental sustainability In 2018, FPT Corporation was in the top 130 “Best Companies To Work For In Asia” The Corporation won the HR Asia Best Companies to Work for in Asia award in 2018 and 2021 due to several reasons First of all, FPT has implemented several employee-centric policies to promote employee engagement and development FPT provides a clear career development path for its employees, with opportunities for promotion and advancement based on performance and potential such as training and development programs, mentorship, and a performance-based promotion system Moreover, FPT emphasizes teamwork and collaboration, with a culture of open communication and knowledge sharing “Respect – Innovation – Teamwork – Equality – Exemplarity – Lucidity” are core values of the enterprise, which upholds and promotes the maximum creativity of each member FPT also conducts employee engagement programs such as onboarding activities, employee engagement programs, especially, STCo culture By providing employees with a positive working environment, implementing strong corporate culture and creating oppotunities for workers to develope, FPT deserves to become an ideal place for employees to work for and raise the job satisfaction rate of the enterprise The compensation and benefits of FPT for its workers are also a spotlight of the enterprise In order to turn FPT into a learning organization, FPT Corporation established FPT Corporate University (FCU) in early 2015 FPT provides a range of additional benefits to support its employees engagement, such as employee recognition programs Moreover, FPT gives workers chances for career development and advancement: training and development programs, mentorship as well as employee recognition programs FPT Corporation has implemented various initiatives to promote diversity and inclusion in the workplace The company has a diverse human resource with diverse qualifications, age, religion, region, ethnicity, language, and personal characteristics Also, CEOs of FPT have raised the problem of diversity, equality and inclusion in internal and external events and discussions FPT Corporation also has a strong commitment to corporate social responsibility FPT's sustainable development strategies are: Economic development, Community support, Environmental protection which are analyzed below Moreover, FPT has a strong commitment to ethical business practices and has implemented a code of conduct that outlines its commitment to integrity, transparency, and accountability with all stakeholders Overall, FPT Corporation appears to be a highly respected and successful company with a strong reputation for its environment and core value With many strategies and activities, especially the employee centric policies to provide employees with good working conditions, workplace culture, diversity and inclusion, compensation and benefits as well as harmonizing benefits of enterprise with social, FPT Corporation won the award “Top 130 Best Companies To Work For In Asia” in 2018 & 2021 FPT Corporation went through a rigorous selection process to achieve the Best Workplace prize, which typically involves a comprehensive assessment of the company's policies, practices, and culture FPT has gone through a number of initiatives and strategies to achieve success in recent years: Digital Transformation: FPT has heavily invested in digital transformation initiatives, such as developing digital solutions for businesses and promoting digital literacy among its employees and customers Talent Development: FPT places a strong emphasis on talent development, offering various training and development programs to its employees to help them improve their skills and knowledge Diversification: FPT has diversified its business offerings by expanding into new markets and sectors, such as healthcare, education, and finance Sustainability: FPT's sustainable development strategies are: Economic development, Community support, Environmental protection Corporate Social Responsibility: FPT has demonstrated a commitment to corporate social responsibility by engaging in various social and community initiatives, such as supporting education and disaster relief efforts Overall, FPT must go through many adversities to meet the criterias And finally, they got the prize proudly FPT completely deserves the award Analyze the management tools that the organizations have applied to resolve the OB’s problem or to reach the OB’s success Theories: Diversity in organization refers to the similarities and differences among individuals accounting for all aspects of their personality and individual identity since individual differences shape preferences This is an important concept since individual differences shape preferences for rewards, communication styles, leadership and many other aspects of behavior in organization There are two levels of diversity: + Surface-level diversity: mostly referred to demographic factors, such as age, gender, ethnics, v.v… These factors are easily seen and can lead people to receive one another through stereotype and assumption + Deep-level diversity: including personality, values, thinking and feelings These factors are hard to be seen but the similarities in deep- level factors can overshadow the surface level factors and avoid negative discrimination, which result in a strong impact on employee engagement and organizational culture About FPT: - In FPT Cooperation, Diversity is a significant issue As a Vietnamese enterprise operating globally, FPT has a diverse human resource with diverse qualifications, age, religion, region, ethnicity, language, and personal characteristics - In the 2021 Annual Employee Report, the company showed the demographic diversity through impressive numbers: - - them through their own behavior, and encourage and reward intergrity in others while avoiding abuse of power Servant Leadership: A leadership style marked by going beyond the leader’s own self-interest and instead focusing on opportunities to help followers grow and develop Characteristic behaviors include listening, empathizing, persuading, accepting stewardship, and actively developing follower’s potential The result is their employees have better well-being and work-life balance, increasing job performance and reducing turnover rate About FPT In FPT, the authentic and ethical leadership is shown on the top leaders of the company The founder of FPT Corporation - Mr Truong Gia Binh had acknowledged the importance of social responsibility since the first day of establishment He once shared about the management style at FPT: “I really like the story of Genghis Khan - the famous king who led his army to conquer Eurasia Genghis Khan's principle of success was simple: All the treasures he obtained in wars, he took only 1/3, and the rest, he divided among his soldiers The formula was simple, but formed a great power, opened a great empire, built a millennium of territorial expansion of the once Mongol Empire FPT also applies the Genghis Khan formula to maintain its stability and prosperity, as well as the cohesion of its members.” This opinion shows the highest respect from the leader of FPT to their followers Truong Gia Binh also oriented several training courses about leadership, which have formed competencies of a FPT’s leader: Influence, Result (Profit - Productivity - Digital Conversion) and Employees Development Generations of FPT leaders have been influenced and studied the leadership style of Truong Gia Binh in order to create a strong and special management style: focus on the sustainable development of the organization and employee - centered mindset In 2006, when FPT officially IPOed on the stock market, the corporation divided shares among all employees, from the janitor to the driver, from the head of the department to the chairman In 2021, FPT also issued more than 3.9 million ESOPs to employees with positive contributions with an issuance rate of 0.5% The total number of ESOPs that FPT will issue is more than 5.2 million units The issue price is 10,000 VND/share, about 87% lower than FPT's market price Not only focus on the life of their employees, the company also concerns about social responsibility (CSR) FPT's sustainable development strategy is built on the harmonious assurance of three factors: - Economic development - Community support - Environmental protection Therefore, along with ensuring solid economic growth, FPT also always focuses on community support activities based on its own technological strengths and ensures the best benefits to the community In the face of Covid-19, the leaders of FPT Software's “One team - One dream” mantra is a commitment: we leave no one behind The company sponsors vaccination to all of its employees and organizes vaccination locations to help ensure our employees’ safety as much as possible The company finished vaccinating all of its employees in America and the Philippines, while pushing for every other branch FPT Software HCM employees were the This is a preview Do you want full access? 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Log in first to get vaccinated in the largest vaccination campaign of the city starting on June 19th, 2021 a Definition & Function Theories - Definition: The transfer and the understanding of meaning - Function of communication: Communication serves five major functions within a group or organization: management, feedback, emotional sharing, persuasion, and information exchange About FPT Corporate culture has promoted communication activities in FPT to a new level with characteristics such as: scientific, quick, reasonable, and truthful, serving timely for strategic adjustments and decisions development of the corporation - Communication activities with unique characteristics and almost a unique communication culture at FPT is a factor that makes FPT's success today as it is highly appreciated by partners and customers when doing business work and cooperating with FPT Consisting of the success of communication activities in FPT are the following characteristics: Communication as well as information exchange in the corporation has many different channels, the speed of information transfer is fast and smooth with a large volume of information big - FPT Corporation has taken advantage of all functions of communication: Creates the management of employee behavior: all employees follow the company's policies, assign tasks to employees' jobs Communication generates feedback through employee surveys, feedback mechanisms, and employee recognition programs increasingly Communication provides for the sharing of employees' feelings and the fulfillment of social needs Vu Minh Tuan (FPT IS - FPT IS HCM) once shared: “FPT has opened up a way for me to the work I love, to experience new ideas and be encouraged to have a passion for creativity From that, the persuasion ability at FPT is promoted through daily communication activities and from that information exchange and decision making is also easier and more convenient - b Direction of communication: upward, downward, horizontal Theories - Downward communication: Communication that flows from one level of a group or organization to a lower level is a downward communication Group leaders and managers use it to assign goals, provide job instructions, explain policies and procedures, point out problems that need attention, and offer feedback - Upward communication: Upward communication flows to a higher level in the group or organization It’s used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems Upward communication keeps managers aware of how employees feel about their jobs, coworkers, and the organization in general Managers also rely on upward communication for ideas on how conditions can be improved - Horizontal communication: When communication occurs between members of the same workgroup, members at the same level in separate workgroups, or any other horizontally equivalent workers, we describe it as lateral communication This is a preview Do you want full access? 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Log in - - - - Formal Small-group networks: Chain, wheel, All channel About FPT FPT applies both upward and downward communication The form of downward communication is expressed through communication between superiors and subordinates Superiors and management regularly provide surveys to get employees' opinions, or provide subordinates with information, activities, and programs of the company (providing training and development programs) develop employees in technical, professional, soft skills, technical and leadership skills, employee surveys, feedback mechanisms and recognition programs) At FPT, upward communication is also focused on, FPT upholds teamwork and collaboration, with a culture of open communication and knowledge sharing of employees, employees are respected for their contribution Consult with superiors when having questions FPT empowers employees to take ownership of their work and make decisions, with a culture of trust and autonomy FPT also has a form of horizontal communication, that is, communication between departments and between employees Employees of different departments can also chat with each other through internal chat channels, online forums for jobs that require agreement between departments About communication network: FPT applies to all communication networks: Chain, Wheel and all-channel Chain network is like communication from top to bottom, information from leaders to employees The network of wheels is often manifest in a small department, with the center being the head of the department who acts as a guide for all communication activities in that department The multi-channel communication network at FPT is represented by small self-governing groups, where no one is a leader, employees are free to contribute and formulate ideas c Modes of Communication: Oral communication, Written communication, Nonverbal communication and Choice of communication channel in FPT Theories - Oral communication: A primary means of conveying messages is oral communication Speeches, formal one-on-one and group discussions, and the informal rumor mill are popular forms of oral communication (Meetings, Videoconferencing, Telephone) - Written communication: Written communication includes letters, e-mail, instant messaging, organizational periodicals, and any other method that conveys written words or symbols Written business communication today is usually conducted via letters, PowerPoint, e-mail, instant messaging, text messaging, social media, apps, and blogs - Nonverbal communication: + Every time we deliver a verbal message, we also impart an unspoken message No discussion of communication would thus be complete without consideration of nonverbal communication which includes body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver + Choosing communication methods: Whenever you need to gauge the receiver’s receptivity, oral communication is usually the better choice Written communication is generally the most reliable mode for complex and lengthy communications, and it can be the most efficient method for short messages when, for instance, a two-sentence text can take the place of a 10-minute phone call This is a preview Do you want full access? 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Log in About FPT Communication methods used at FPT: oral communication, written communication and non-verbal communication They are all expressed through information channels to communicate at FPT - Internal communication channels: + Within a large group like FPT, the information flows are continuously moving back and forth with great intensity and are divided into different streams This information is circulated and exchanged with each other in many different ways with means such as telephone, computer, intranet chat, issued documents, regulations, posted notices FPT, with its strong position in information technology, invested in a system of high-tech equipment and computers, along with a high network connection, so the processing and exchange of information from the office to the other parts very quickly The back office can talk directly to one or more leaders through live chat and video conferencing as needed In some cases, the application of this technology to administrative and office activities has helped the Group to have quick and effective strategies Urgent dispatches and letters, transaction documents will be quickly sent to the leaders by email in the form of scans and sent in the form of image files such as PNG, PDF, JPG … + Employees of the office department can immediately send work results to the person in charge right after completing their work via the intranet, by email or fax into a specific document to the fax machine of the office Employees of the same departments can also chat with each other via the internal chat channel, FPT's leadership and information technology department also skillfully built an online forum for employees throughout the corporation, enabling employees to ask questions, consult, get information, and answer difficult work-related issues The forum also has a function for employees to contribute their opinions to the corporation on the strategy as well as the performance of the leadership and divisions Forum is a form of character language communication with many functions and high community character, suitable for corporations with large networks like FPT Communication and information exchange activities are not only limited to work, but FPT also cleverly includes extracurricular activities and fun outside with activities, festivals, festivals or anniversaries of the land country organized by the corporation - External communication channels: + For partners: Input information from partners who are agencies and companies in the industry or interdisciplinary sent to the corporation is mainly letters, quotes, contracts, reports on investment situation, financial position of the group, documents inviting bids This information will be sent by the office department to the relevant departments and sent back to the office by the departments to resolve the issue and specify that it will be resolved by sending someone to meet face-to-face over the phone or may reply by email + For customers: Customer information is mainly the contribution and questions about the quality, price, quality of service, as well as the attitude of the staff The entire volume of this information will be collected by the customer service and reception department and sent to the office and then transferred to the relevant departments or individuals for comments or solutions and then sent to them Give the most satisfactory answer to the customer + Input and Output Information with State Executive Agencies: This information is completely important information directly under the central level and has the scope under - This is a preview Do you want full access? 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Log in the decisive branch and change the whole landscape Mainly notices, decrees, decisions, official letters These types of information are prioritized for processing first and quickly and carefully when received, the office department will quickly report to the leadership to ask for a settlement plan and then quickly reply to the State authorities in writing or email if necessary Lesson - About business, they committed that they invest, research and develop comprehensive digital transformation services and solutions to meet the needs of customers of all sizes and fields In reality, FPT understands their customers so they quickly grasp opportunities, innovative ideas and appropriate application of technology solutions which bring the best experience for customers For technology, they asserted that they always update the latest technology trends in order to develop core technologies and platforms, which increase customer experience and operational efficiency FPT is still actualizing it day by day: FPT is a pioneer in software export, contributing to bringing Vietnamese intelligence to the world In Vietnam, most of the major information systems in state agencies and key economic sectors in Vietnam are built and developed by FPT In the 4.0 revolution, FPT was a pioneer Vietnamese enterprise in research and development of new technologies in artificial intelligence, big data, cloud computing, mobile FPT also accompanies other corporations, the world's leading technology group, to create the most advanced digital technology platforms such as GE (Predix), Siemens (MindSphere), Airbus (Skywise), Amazon AWS… About their employees, they are committed to building a fair, transparent and non-discriminatory working environment In fact, they have been doing it with rewards, incentives, many training programs, and policies to make the best condition for their employees' development In particular, STCo culture makes their employees be themselves They are happy and creative They are respected and developed They feel proud of themselves when working in FPT Therefore, human resources is the biggest asset of FPT since FPT’s people are always aiming and dedicated to the common mission - - - Each employee innovates, FPT will always be renewed They understand customers and find ways to satisfy their service: They supply a fit product if they have and research and develop with the demands they don't have - Through culture and diversity, they promote creativity and catch up with technology Ready-to-innovate mindset helps FPT develop strongly and sustainably -> It makes FPT develop sustainability - The company's management has also done and encouraged public democratic cultural communication in all possible means This is the premise to build a communication style for This is a preview Do you want full access? 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Log in - - - - - - - each individual based on FPT's unique culture, an open communication style, straightforward, telling the truth, but still polite and present, imbued with the idea of cooperation and development together Communicating through festivals and events organized by the office and other departments has the effect of bringing the divisions in the group together, helping them to coordinate smoothly and flexibly in another job At the same time, it also creates more sympathy and understanding about each other between employees and leaders, between employees, and between departments in the corporation The extra-curricular communication activities here also have the function of specifying the weaknesses and strengths of each person, the function of building relationships between employees not only at work but also in outside life With its superior information technology system, FPT has built a very large communication network in many different forms such as telephone, video conferencing, chat communication, and messenger via the intranet Forums are also set up so that students or departmental staff in the corporation can learn and exchange with each other openly Information channels are built and established with high speed as well as a huge amount of information exchange back and forth This plays a very important role in conveying administrative related contents such as directives, official dispatches, reports as quickly as possible to each department and employee in the corporation By dividing tasks, responsibilities, and authority among members in the organization, FPT may have been able to minimize duplication and enhance efficiency Based on the information provided, FPT has employed work division as a method to enhance its efficiency Work division involves dividing tasks, responsibilities, and authority among members of an organization to minimize duplication and improve efficiency By doing so, companies may have been able to ensure that each employee has a clear understanding of their role and responsibilities, which can help them focus on their tasks and perform them more efficiently Additionally, work division can help ensure that each employee is accountable for their assigned tasks, which can help minimize delays and errors However, without more information about the specific work division practices used by FPT, it is difficult to provide a more detailed analysis Through STCo, FPT has gathered many talents, even "unique" men that are difficult to tolerate in other places with other cultures since instead of just putting the team first, STCo respects individuality and creates conditions for talents to be developed STCo is also an extremely effective team cohesion glue, closing the employee leadership gap FPT creates conditions for employees to express their opinions, contribute or even criticize an internal problem of the organization without fear of being punished Employees feel liberal democracy and leaders have more channels to listen to the employees Strong culture makes employees dedicate not just for money, incentives or something like that They accompany the organization because they know the values of corporations and they want to give a hand to actualizing the mission of the firm This is a preview Do you want full access? 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Log in CONCLUSION The Organizational Behavior course is an extremely necessary and meaningful subject for not only economics students in general but also human resource management students in particular Thank you to the Associate Professor, Mrs Pham Thi Bich Ngoc, lecturer of Organizational Behavior, for providing us with not only a general overview of organizations in business but also effective management methods and ways of working with people Especially, through lectures and practicing hypothetical situations in class, we have gained deeper insights into behavior in business organizations Applying this to practical situations, I understand that understanding organizational behavior is a skill that a human resource manager cannot without, as well as continuously improving knowledge to work more effectively About our choosing organization, FPT's organizational behavior focuses on creating a dynamic, innovative, and customer-centric organization that values autonomy, accountability, entrepreneurship, continuous learning, and teamwork This is the main reason that led to FPT’s award as “Top 130 Best Place To Work For in Asia” FPT Corporation has implemented various organizational behavior methods to manage and optimize its activities By focusing on efficient management, project management, work division, personal development, and enhancing interaction and communication, FPT may have been able to improve its operational efficiency and effectiveness, as well as create a positive work environment for its employees The success of FPT is a model of a breakthrough enterprise that is not afraid to challenge itself with many development policies and impressive talent retention, which Vietnamese businesses can learn from to develop more sustainably in the future This is a preview Do you want full access? Go Premium and unlock all 28 pages Access to all documents Get Unlimited Downloads Improve your grades Upload Share your documents to unlock Free Trial Get 30 days of free Premium Already Premium? Log in LIST OF REFERENCES [1] Course book: Organizational Behavior (Stephen P.Robbins & Timothy A.Judge - 17th Edition) [2] Assessor Prof, Dr Pham Thi Bich Ngoc: Slide Organizational Behavior [3] Website FPT: [4] Article: Organizational culture in FPT [5] STCo [6] Article: FPT's strange and bizarre culture [7] Article: FPT - a breakthrough in the digital economy [8] Article: FPT supports the community at VND702 billion for 13 years [9] Website https://cafebiz.vn/ (analysis of FPT) [10] VNEXPRESS: Strategy to build happy personnel at FPT Telecom