Professional Practice SERIES THE A Publication of the Society for Industrial and Organizational Psychology Going Global Today’s global organizations operate at an extraordinary level of complexity. They not only contend with diverse languages, cultures, and political/ legal situations, they must also deal with differences based on national boundaries, organizational size, product and services mix, functional specialization, and customer sets. Going Global offers human resource professionals and I/O psychologists a comprehensive resource for meeting the challenges of the global work environment. Edited by Kyle Lundby, along with Jeff Jolton and a team of leading-edge practitioners, this comprehensive volume uses the employee lifecycle as an underlying framework and is organized into three sections: • Practical considerations for HR and OD practitioners in a global environment; • Attracting and selecting global talent; and • Maximizing performance in the global workplace. Within each section, authors explore key cornerstones of I/O practice (e.g., selection, leadership development) applied to the global workplace. Going Global outlines the best practices in the fi eld and is fi lled with down-to-earth advice from those who have worked in the fi eld. The book not only provides insightful analysis of such broad topics as what it means to be global and HR’s strategic role in global organizations, it examines the undercurrent of culture and its pervasive infl uence on organizations and the people that comprise them. Going Global also contains valuable information on global employee attraction, selection, and retention strategies, as well as current thinking about intercultural competence training, work- family balance, and the expatriate experience. The Editor Kyle Lundby is a senior consultant with strong business acumen and a proven track record of supporting global organizations in their talent management and organizational change efforts. He has a Ph.D. in Industrial/Organizational Psychology and has numerous publications and presentations to his credit. Lundby recently returned to the United States after completing a multi-year expatriate assignment in Asia. The Society for Industrial and Organizational Psychology (SIOP) is a 7,000-member division within APA. The Professional Practice Series provides practitioners and students with guidance, insights, and advice on how to apply the concepts, fi ndings, methods, and tools from I/O psychology to solve human-related organizational problems. Going Global Lundby editor Going Global doesn’t offer a one-size-fi ts-all approach but rather includes many strategies and solutions that can apply to a wide variety of situations and organizations. Going Global offers fi rms a roadmap for creating a winning program for international success. Praise for Going Global (Continued from front flap) Cover images © iStock (Continued on back flap) Kyle Lundby EDITOR With Jeffrey Jolton Going Global Practical Applications and Recommendations for HR and OD Professionals in the Global Workplace “The very concept of globalization is evolving, and this book provides a useful toolkit to those who want to capitalize on the opportunities that the global workplace offers.” —Wayne F. Cascio, Ph.D., editor, Journal of World Business, Robert H. Reynolds Chair in Global Leadership, University of Colorado, Denver “A very timely and useful look at the global workplace and how talent should be managed in it.” —Edward E. Lawler III, Distinguished Professor, University of Southern California “The time has long past when we, in organizational psychology, can confi ne our research and practice to North American settings. This book is timely and will provide an important resource for those who are interested in the global application of our tools and principles.” —Gary P. Latham, Secretary of State, Professor of Organizational Behaviour, Rotman School of Management, University of Toronto “A book that fi lls a gap: This is one of the rare books that provides HR professionals with insights that are not only up to date from a technical perspective but truly practical and relevant in a global workplace.” —Michael Liley, partner and global HR director, Ernst & Young www.josseybass.com Join Us at Josseybass.com Register at www.josseybass.com/email for more information on our publications, authors, and to receive special offers. ORGANIZATIONAL DEVELOPMENT Going Global The Professional Practice Series The Professional Practice Series is sponsored by The Society for Industrial and Organizational Psychology, Inc. (SIOP). The series was launched in 1988 to provide industrial and organizational psychologists, organizational scientists and practitioners, human resources professionals, managers, executives and those interested in organizational behavior and performance with volumes that are insightful, current, informative, and relevant to organizational practice. The volumes in the Professional Practice Series are guided by five tenets designed to enhance future organizational practice: 1. Focus on practice, but grounded in science. 2. Translate organizational science into practice by generating guide- lines, principles, and lessons learned that can shape and guide practice. 3. Showcase the application of industrial and organizational psychology to solve problems. 4. Document and demonstrate best industrial and organizational-based practices. 5. Stimulate research needed to guide future organizational practice. The volumes seek to inform those interested in practice with guidance, insights, and advice on how to apply the concepts, findings, methods, and tools derived from industrial and organizational psychology to solve human-related organizational problems. Previous Professional Practice Series volumes include: Published by Jossey-Bass Strategy-Driven Talent Management: A Leadership Imperative, Rob Silzer and Ben E. Dowell, Editors Performance Management, James W. Smither and Manuel London, Editors Customer Service Delivery, Lawrence Fogli, Editor Employment Discrimination Litigation, Frank J. Landy, Editor The Brave New World of eHR, Hal G. Gueutal, Dianna L. Stone, Editors Improving Learning Transfer in Organizations, Elwood F. Holton III, Timothy T. Baldwin, Editors Resizing the Organization, Kenneth P. De Meuse, Mitchell Lee Marks, Editors Implementing Organizational Interventions, Jerry W. Hedge, Elaine D. Pulakos, Editors Organization Development, Janine Waclawski, Allan H. Church, Editors Creating, Implementing, and Managing Effective Training and Development, Kurt Kraiger, Editor The 21 st Century Executive, Rob Silzer, Editor Managing Selection in Changing Organizations, Jerard F. Kehoe, Editor Evolving Practices in Human Resource Management, AllenI.Kraut,Abraham K. Korman, Editors Individual Psychological Assessment, Richard Jeanneret, Rob Silzer, Editors Performance Appraisal, James W. Smither, Editor Organizational Surveys, Allen I. Kraut, Editor Employees, Careers, and Job Creating, Manuel London, Editor Getting Action from Organizational Surveys, Allen Kraut Published by Guilford Press Diagnosis for Organizational Change, Ann Howard and Associates Human Dilemmas in Work Organizations, Abraham K. Korman and Associates Diversity in the Workplace, Susan E. Jackson and Associates Working with Organizations and Their People, Douglas W. Bray and Associates Going Global Practical Applications and Recommendations for HR and OD Professionals in the Global Workplace Edited by Kyle Lundby with Jeffrey Jolton Foreword by Allen I. Kraut Copyright © 2010 by John Wiley & Sons, Inc. All rights reserved. Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741—www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorizationthroughpaymentoftheappropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at www.wiley.com/go/permissions. Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002. Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data Going global: practical applications and recommendations for HR and OD professionals in the global workplace / edited by Kyle Lundby with Jeffrey Jolton; foreword by Allen I. Kraut. —1st ed. p. cm. —(The professional practice series) Includes bibliographical references and index. ISBN 978-0-470-52533-3 (cloth) 1. Personnel management. 2. International business enterprises. 3. Globalization. I. Lundby, Kyle M. (Kyle Martin) II. Jolton, Jeffrey HF5549.G624 2010 658.3—dc22 2010003736 Printed in the United States of America first edition HB Printing 10987654321 PB Printing 10987654321 The Professional Practice Series Series Editor Allen I. Kraut, Baruch College/Kraut Associates Editorial Board Seymour Adler, Aon Consulting Neil R. Anderson, University of Amsterdam Neal M. Ashkanasy, University of Queensland Lawrence Fogli, People Focus, Inc. C. Harry Hui, University of Hong Kong Elizabeth B. Kolmstetter, Director of National Intelligence Kyle M. Lundby, Kenexa Kathleen Kappy Lundquist, APT William H. Macey, Valtera Lise M. Saari, New York University [...]... multinational’s efforts to create a common internal brand Answering these questions and understanding/creating best practices in these areas can serve three important stakeholder groups First, there are the organizations themselves Understanding these issues will help them get the greatest value out of being global Second, understanding these issues and some of the best practice solutions makes HR and. .. Carey, David Herst, and Wynne Chan On-Boarding in a Global Workplace Mary Plunkett Part Three: Maximizing Performance in the Global Workplace 8 9 10 11 12 13 Developing Leadership in Global Organizations Tommy Weir Strategic Surveying in the Global Marketplace and the Role of Vitality Measures Jeffrey M Saltzman and Scott M Brooks Best Practices for Training Intercultural Competence in Global Organizations... hold Going Global: Practical Applications and Recommendations for HR and OD Professionals in the Global Workplace is organized into thirteen chapters in three parts Each chapter represents an area of importance to the intended audience Part One (‘ Practical considerations for HR and OD practitioners working across geographic-cultural boundaries’’) provides a review of some higher-level topics of interest... interest and relevance to HR and OD practitioners and consultants to global organizations These chapters examine the increasingly global nature of work and such important topics as culture, values, and teamwork Part Two (‘‘Attracting and selecting employees in the global workplace’’) looks at the process of organizational entry Chapters address such critical issues as attracting employees, global selection,... employees, global selection, and on-boarding practices Part Three (‘‘Maximizing performance in the global workplace’’) considers issues relevant to maximizing employee effectiveness, including training for intercultural competence, employee engagement, work-family balance, and the expatriate experience Effective global organizations understand why they are global and have a clear strategy for success It is important... consulting services across the Asia Pacific region, as well as in Europe and the Middle East, for clients in many industries, including Shell, the Mandarin Oriental Hotel group, Credit Suisse, EADS, CLP, Walmart, and HP A permanent resident of Hong Kong, Tim has lived in the city for eight years He completed his MA and PhD in industrial/ organizational psychology at the University of South Florida, in the. .. On the other end of the spectrum are businesses that are integrated in their processes These companies are more likely to have a single platform for technologies, unified HR systems, and measures of business performance One can go into any part of such an organization and find a commonality in how information is accessed or how people are hired Businesses that have grown organically often keep a more integrated... taken into account and adjustments are made Lundby and Jolton have done us all a great service by bringing together a set of authors who give us useful input about the entire life cycle of employees, ranging from recruiting to training and development, to expatriate assignments, and much more The broad coverage in this volume will bring new understanding and skills to a wide range of professionals in. .. responsible for strategic design and oversight in the areas of Internal Communication, Organizational Measurement, Community Affairs, and People Programs including mentoring, recognition, and ethics and compliance During her career at Starwood, Mariangela was responsible for the design and implementation of broad talent management and leadership development processes and systems, including competency modeling,... scientist at the Institute for Simulation and Training at the University of Central Florida She is currently investigating team adaptability and issues related to multicultural team performance and multiteam systems This work is conducted with an interest in team leadership and the training of teams operating in complex environments Dr Burke has published over sixty articles and chapters related to the above . Jeffrey Jolton Going Global Practical Applications and Recommendations for HR and OD Professionals in the Global Workplace The very concept of globalization is evolving, and this book provides. Associates Working with Organizations and Their People, Douglas W. Bray and Associates Going Global Practical Applications and Recommendations for HR and OD Professionals in the Global Workplace Edited. Practical considerations for HR and OD practitioners in a global environment; • Attracting and selecting global talent; and • Maximizing performance in the global workplace. Within each section, authors