MINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF VIET NAM HO CHI MINH UNIVERSITY OF BANKING PHAM THAI HOANG NHAN FACTORS AFFECTING ONLINE SHOPPING INTENTION IN TIKTOK SHOP OF STUDENTS AT HO CHI MI[.]
MINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF VIET NAM HO CHI MINH UNIVERSITY OF BANKING PHAM THAI HOANG NHAN FACTORS AFFECTING ONLINE SHOPPING INTENTION IN TIKTOK SHOP OF STUDENTS AT HO CHI MINH UNIVERSITY OF BANKING GRADUATE THESIS Major: Business Administration Code: 7340101 SUPERVISOR Dr TRAN NGOC THIEN THY HO CHI MINH CITY, 2022 Tai ngay!!! Ban co the xoa dong chu nay!!! MINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF VIET NAM HO CHI MINH UNIVERSITY OF BANKING Name: PHAM THAI HOANG NHAN ID Student: 030334180179 Class: HQ6-GE03 FACTORS AFFECTING ONLINE SHOPPING INTENTION IN TIKTOK SHOP OF STUDENTS AT HO CHI MINH UNIVERSITY OF BANKING GRADUATE THESIS Major: Business Administration Code: 7340101 SUPERVISOR Dr TRAN NGOC THIEN THY HO CHI MINH CITY, 2022 i ABSTRACT This thesis aims to explore the factors affecting online shopping intention of students at Ho Chi Minh University of Banking in TikTok Shop This study is based on a literature review on shopping intention and previous studies This study conducts quantitative research methods In the quantitative research, the author collects survey questionnaire data from 300 students at Ho Chi Minh University of Banking in TikTok Shop who know about TikTok Shop Based on the research results, the author shows that five factors affect online shopping intention of students: Perceived Usefulness, Perceived Ease of Use, Price Expectation, Perceived Risk, E-WOM Meanwhile, the Perceived Usefulness factor has the most decisive affect on the online shopping intention, the E-WOM factor has the weakest impact From the study results, several governance implications have been proposed to improve and enhance efficiently and effectively in the development of the e-commerce TikTok Shop in the future Keywords: TikTok Shop, affecting factors, online shopping intention, students ii AUTHOR’S DECLARATION I hereby declare that the thesis ―Factors affecting online shopping intention in TikTok Shop of students at Ho Chi Minh University of Banking‖ is the result of my research conducted over 10 weeks Except for references from previous research works as stated in the thesis, the survey data and the results of the thesis are completely honest and have not yet been published in any research work before Ho Chi Minh, November 2022 Pham Thai Hoang Nhan iii ACKNOWLEDGEMENT I would like to express my gratitude from the bottom of my heart to my supervisor, Dr Tran Ngoc Thien Thy Thanks to her dedicated guidance and wholehearted sharing, I was able to successfully complete my bachelor thesis During the process of writing this thesis, I lost a lot of mistakes but she enthusiastically told and suggested the best solution so that I could complete this thesis well Furthermore, I am grateful to all the professors and lecturers from the Ho Chi Minh University of Banking who educate me with vital comprehensive knowledge and essential skills throughout my syllabus at university Last but not least, I also want to thank the examiners for your pivotal time and consideration to review my graduation thesis iv TABLE OF CONTENT ABSTRACT i AUTHOR’S DECLARATION ii ACKNOWLEDGEMENT iii TABLE OF CONTENT iv LIST OF ABBREVIATIONS viii TABLE LIST ix FIGURE LIST x CHAPTER 1: OVERVIEW OF THE RESEARCH 1.1 The necessity of the research .1 1.2 Research Objectives 1.3 Research question .3 1.4 Research subject and scope .4 1.4.1 Research subject 1.4.2 Research scope .4 1.5 Research Methodology .4 1.6 Research Significance 1.6.1 Academic Significance 1.6.2 Practical Significance 1.7 Research structure .5 SUMMERY CHAPTER 1: .5 CHAPTER 2: LITERATURE REVIEW AND REVIEW RESEARCH MODELS 2.1 Definition .7 2.1.1 Intention .7 v 2.1.2 Shopping intention .7 2.1.3 Online Shopping Intention 2.1.4 TikTok Shop 2.2 Relevant theoretical models 2.3 Literature Review 12 2.4 Hypothesis 23 2.4.1 Perceived usefulness (PU) 23 2.4.2 Perceived ease of use (PEU) 24 2.4.3 Price Expectation (PRICE) 25 2.4.4 Perceived risks (PR) 25 2.4.5 Electronic word of mouth (E-WOM) 26 SUMMARY CHAPTER 28 CHAPTER 3: RESEARCH METHODOLOGY 29 3.1 Process of research 29 3.2 Research steps 29 3.3 Research Methods 32 3.4 Research design 33 3.4.1 Sample size 33 3.4.2 Sampling method 34 3.4.3 Building the scale .35 3.4.4 Questionnaire design 37 3.4.5 Data collection 37 3.5 Data processing method 37 3.5.1 Descriptive statistic 37 3.5.2 Cronbach’s Alpha analyzing 38 3.5.3 EFA Analyzing 38 3.5.4 Regression analysis 39 vi SUMMARY CHAPTER 40 CHAPTER 4: THE RESEARCH RESULT 41 4.1 Sample Description 41 4.2 Scale Reliability Testing 43 4.3 Exploratory Factor Analysis 45 4.3.1 Factor analysis for the independent variable 45 4.3.2 Factor analysis for the dependent variable .49 4.4 Correlation Analysis 51 4.5 Regression Analysis 51 4.5.1 Testing the Fit of a Regression Model .51 4.5.2 Regression analysis results 52 4.5.3 Testing Multicollinearity 54 4.5.4 Testing the Normality of Residuals 55 4.5.5 Testing the constant residual variance 56 4.6 Result discussion .57 SUMMARY CHAPTER 59 CHAPTER 5: CONCLUSION .60 5.1 Conclusion 60 5.2 Theoretical contributions 60 5.3 Practical Implication and Suggestion .61 5.3.1 Perceived Usefulness 62 5.3.2 Perceived Ease of Use .62 5.3.3 Price Expectation .63 5.3.4 Perceived Risk 63 5.3.5 E-WOM 64 5.4 Limitations and Future Research 64 vii SUMMARY CHAPTER 66 REFERENCE 67 APPENDIX 72 APPENDIX 1: QUESTIONNAIRE DESIGN 72 APPENDIX 2: DATA ANALYSIS RESULT .76 viii LIST OF ABBREVIATIONS Acronym Definition PU Perceived Usefulness PEU Perceived Ease of Use PE Price Expectation PR Perceived Risk E-WOM Electronic Word of Mouth EFA Exploratory factor analysis KMO Kaiser-Meyer-Olkin test Sig Significance level SPSS Statistical Package for the Social Sciences 78 PU2 288 3.93 819 PU3 288 3.70 872 PU4 288 3.84 774 PEU1 288 4.02 869 PEU2 288 3.76 756 PEU3 288 3.66 880 PEU4 288 3.57 836 PE1 288 4.05 806 PE2 288 3.84 806 PE3 288 3.79 825 PE4 288 3.95 810 PR1 288 3.77 890 PR2 288 3.69 792 PR3 288 3.62 851 PR4 288 3.57 784 EW1 288 3.92 803 EW2 288 4.00 767 EW3 288 3.84 790 EW4 288 3.91 842 OSI1 288 3.81 825 OSI2 288 3.64 930 OSI3 288 3.76 909 Valid N (listwise) 288 CRONBACH’S ALPHA 79 Result of the reliability assessment of Perceived Usefulness Reliability Statistics Cronbach's Alpha N of Items 781 Item-Total Statistics Scale Mean Scale Corrected Cronbach's if Item Variance if Item-Total Alpha if Deleted Item Deleted Correlation Item Deleted PU1 11.48 3.992 568 737 PU2 11.38 3.875 615 713 PU3 11.61 3.813 574 735 PU4 11.47 4.083 591 726 Result of the reliability assessment of Perceived Ease of Use Reliability Statistics Cronbach's Alpha N of Items 813 Item-Total Statistics 80 Scale Mean if Item Deleted Scale Variance if Corrected ItemItem Deleted Total Correlation Cronbach's Alpha if Item Deleted PEU1 11.00 4.383 559 800 PEU2 11.26 4.395 696 739 PEU3 11.36 4.085 650 756 PEU4 11.45 4.283 634 764 Result of the reliability assessment of Price Expectation Reliability Statistics Cronbach's Alpha N of Items 826 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Corrected ItemItem Deleted Total Correlation Cronbach's Alpha if Item Deleted PE1 11.59 4.418 550 825 PE2 11.79 4.068 680 767 PE3 11.84 4.072 654 779 PE4 11.68 3.941 725 746 Result of the reliability assessment of Perceived Risk Reliability Statistics Cronbach's Alpha N of Items 81 820 Item-Total Statistics Scale Mean if Item Deleted Cronbach's Scale Variance if Corrected Item- Alpha if Item Item Deleted Total Correlation Deleted PR1 10.88 4.260 574 808 PR2 10.96 4.451 624 782 PR3 11.03 4.187 646 771 PR4 11.07 4.186 736 732 Result of the reliability assessment of E-WOM Reliability Statistics Cronbach's Alpha N of Items 785 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Corrected ItemItem Deleted Total Correlation Cronbach's Alpha if Item Deleted EW1 11.74 3.711 610 723 EW2 11.67 3.882 587 735 EW3 11.83 3.900 551 752 EW4 11.75 3.566 619 718 82 EXPLORATORY FACTOR ANALYSIS (EFA) The result of KMO and Bartlett’s Test for independent variable (1st time) KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .795 Approx Chi-Square 3034.54 df 190 Sig .000 Bartlett's Test of Sphericity Eigenvalues and covariance deviations for independent variables (1st time) Total Variance Explained Initial Eigenvalues Component Total % of Cumulative Variance % Extraction Sums of Squared Rotation Sums of Squared Loadings Loadings Total % of Cumulative Variance % Total % of Cumulative Variance % 6.935 34.677 34.677 6.935 34.677 34.677 2.902 14.510 14.510 1.869 9.345 44.022 1.869 9.345 44.022 2.747 13.735 28.245 1.709 8.544 52.566 1.709 8.544 52.566 2.674 13.372 41.617 1.497 7.485 60.051 1.497 7.485 60.051 2.513 12.566 54.183 1.337 6.687 66.738 1.337 6.687 66.738 2.511 12.555 66.738 716 3.581 70.319 666 3.329 73.648 634 3.171 76.819 606 3.032 79.851 10 562 2.808 82.659 11 526 2.632 85.291 83 12 509 2.545 87.836 13 472 2.362 90.198 14 449 2.245 92.443 15 427 2.133 94.576 16 387 1.934 96.509 17 360 1.799 98.308 18 155 774 99.082 19 110 552 99.634 20 073 366 100.000 Extraction Method: Principal Component Analysis EFA in the 1st time Rotated Component Matrixa Component PE2 827 PE3 804 PEU2 683 PE4 676 PE1 623 599 -.592 PR3 809 PR2 746 PR1 714 PR4 660 -.635 PEU4 824 PEU3 743 PEU1 672 EW4 776 EW1 772 EW2 728 84 EW3 689 PU2 768 PU4 768 PU1 723 PU3 705 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization.a a Rotation converged in iterations The result of KMO and Bartlett’s Test for independent variable (2nd time) KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Sphericity Approx Chi-Square df Sig .862 1501.36 136 000 Eigenvalues and covariance deviations for independent variables (2nd time) Total Variance Explained Initial Eigenvalues Component Total % of Cumulative Variance % Extraction Sums of Squared Rotation Sums of Squared Loadings Loadings Total % of Cumulative Variance % Total % of Cumulative Variance % 5.290 31.118 31.118 5.290 31.118 31.118 2.468 14.515 14.515 1.688 9.931 41.049 1.688 9.931 41.049 2.466 14.504 29.019 1.467 8.630 49.679 1.467 8.630 49.679 1.991 11.711 40.730 1.285 7.558 57.236 1.285 7.558 57.236 1.983 11.665 52.395 1.141 6.714 63.951 1.141 6.714 63.951 1.964 11.556 63.951 680 3.999 67.950 644 3.787 71.737 619 3.643 75.380 85 583 3.429 78.810 10 559 3.291 82.101 11 512 3.010 85.110 12 486 2.860 87.970 13 461 2.711 90.681 14 431 2.537 93.219 15 419 2.466 95.684 16 375 2.208 97.892 17 358 2.108 100.000 Extraction Method: Principal Component Analysis EFA in the 2nd time Rotated Component Matrixa Component EW4 792 EW1 766 EW2 723 EW3 692 PU4 772 PU2 762 PU1 730 PU3 711 PE2 803 PE3 777 PE1 721 PR3 780 PR1 778 PR2 734 PEU4 809 PEU1 748 86 PEU3 722 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization.a a Rotation converged in iterations The result of KMO and Bartlett’s Test for dependent variable KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .701 Approx Chi-Square 233.711 Bartlett's Test of Sphericity df Sig .000 Eigenvalue and covariance deviations for dependent variables Compone nt Total Variance Explained Extraction Sums of Squared Initial Eigenvalues Loadings % of Cumulative % of Cumulative Total Total Variance % Variance % 2.078 69.250 69.250 2.078 69.250 69.250 487 16.229 85.479 436 14.521 100.000 Extraction Method: Principal Component Analysis The factor rotation matrix of the dependent variable Component Matrixa Component 87 OSI2 845 OSI1 827 OSI3 824 Extraction Method: Principal Component Analysis a components extracted 88 RESULT OF CORRELATIONS Correlations OSI PU PEU PE PR EW 575** 564** 552** -.549** 524** 000 000 000 000 000 288 288 288 288 288 288 575** 329** 412** -.322** 344** 000 000 000 000 Pearson Correlation OSI Sig (2-tailed) N Pearson PU Correlation Sig (2-tailed) 000 N 288 288 288 288 288 288 564** 329** 333** -.412** 412** Sig (2-tailed) 000 000 000 000 000 N 288 288 288 288 288 288 552** 412** 333** -.354** 363** Sig (2-tailed) 000 000 000 000 000 N 288 288 288 288 288 288 -.549** -.322** -.412** -.354** -.334** Sig (2-tailed) 000 000 000 000 N 288 288 288 288 288 288 524** 344** 412** 363** -.334** Sig (2-tailed) 000 000 000 000 000 N 288 288 288 288 288 Pearson PEU Correlation Pearson Correlation PE Pearson PR Correlation Pearson Correlation EW 000 ** Correlation is significant at the 0.01 level (2-tailed) REGRESSION ANALYSIS 288 89 Model Summaryb Mode R l R 792a Adjusted R Std Error of Square Square 628 Durbin- the Estimate 621 Watson 45501 1.987 a Predictors: (Constant), EW, PR, PU, PE, PEU b Dependent Variable: OSI ANOVA OSI Sum of Squares Between df Mean Square 320 160 Within Groups 156.448 285 549 Total 156.768 287 Groups F Sig .292 747 Coefficientsa Model Unstandardized Standardized Coefficients Coefficients B Std Error Collinearity t Sig Beta Statistics Tolerance VIF (Constant) 734 364 2.017 045 PU 318 048 274 6.561 000 754 1.325 PEU 248 045 234 5.471 000 719 1.391 PE 240 047 215 5.062 000 734 1.363 90 PR -.247 045 -.228 EW 212 050 179 - 000 750 1.333 4.247 000 740 1.351 5.422 a Dependent Variable: OSI Testing the Normality of Residuals Residuals Statisticsa Minimum Maximum Mean Std Deviation N Predicted Value 2.0932 5.1702 3.7350 58550 288 Residual -1.31586 1.29280 00000 45103 288 Std Predicted Value -2.804 2.451 000 1.000 288 Std Residual -2.892 2.841 000 991 288 a Dependent Variable: OSI 91 92