Difficulties encountered by employees at camau fertilizer company in taking the toeic

MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY TRAN AN NHIEN DIFFICULTIES ENCOUNTERED BY EMPLOYEES AT CAMAU FERTILIZER COMPANY IN TAKING THE TOEIC Major: English Language Course code: 8220201 HO CHI MINH CITY, MAY 2023 MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY DIFFICULTIES ENCOUNTERED BY EMPLOYEES AT CAMAU FERTILIZER COMPANY IN TAKING THE TOEIC Submitted to the Faculty of English Language in partial fulfillment of the Master’s degree in the English Language (Total number of words: 17,574) Course code: 8220201 By TRAN AN NHIEN Supervised by NGUYEN THI KIEU THU, Ph.D HO CHI MINH CITY, MAY 2023 i The thesis entitled DIFFICULTIES ENCOUNTERED BY EMPLOYEES AT CAMAU FERTILIZER COMPANY IN TAKING THE TOEIC was successfully defended and approved on 23th, June, 2023 at Hochiminh City University of Technology (HUTECH) Academic supervisor: Mrs Nguyen Thi Kieu Thu, Ph.D (full name, title, signature) Examination Committee Mr Le Van Tuyen, Ph.D Chair Mr Tran Quoc Thao, Ph.D Reader Mrs Cao Thi Phuong Dung, Ph.D Reader Mrs Nguyen Ngoc Tran Chau, Ph.D Member Mrs Nguyen Thi Thu, Ph.D Secretary Member On behalf of the Examination Committee Chair (full name, title, signature) ii HCMC UNIVERSITY OF TECHNOLOGY POSTGRADUATE INSTITUTE HCMC, MAY 2023 MASTER’S THESIS REPORT Student name: TRAN AN NHIEN Sex: Male Date of birth: 17th December 1986 Place of birth: Kien Giang Major: English Language Student code: 2141900033 I Thesis title: DIFFICULTIES ENCOUNTERED BY EMPLOYEES AT CAMAU FERTILIZER COMPANY IN TAKING THE TOEIC II Objectives and contents: The current research aims to explore difficulties encountered by employees of Camau Fertilizer Company in taking the TOEIC The study employed a mixed method research design - a combination of qualitative and quantitative research approaches - to examine the difficulties encountered by 104 company employees in taking the test The research findings showed that regarding testrelated difficulties, the company employees had problems with the test time limit and culture-specific topics but not the test format Regarding test-takerrelated difficulties, they had problems with English proficiency, lack of motivation, lack of practical training, and anxiety but not preparation III Starting date: 29th November 2022 IV- Completing date: 29th May 2023 V- Academic supervisor: (full name, title) …………………………………………… ACADEMIC SUPERVISOR FACULTY DEAN (full name, signature) (full name, signature) iii CERTIFICATE OF ORIGINALITY I certify my authorship of the Master’s Thesis submitted today entitled: DIFFICULTIES ENCOUNTERED BY EMPLOYEES AT CAMAU FERTILIZER COMPANY IN TAKING THE TOEIC In terms of the statement of requirements for Theses in Master’s programs issued by the Higher Degree Committee of the Faculty of English Language, Ho Chi Minh City University of Technology Ho Chi Minh City, May 2023 TRAN AN NHIEN iv RETENTION AND USE OF THE THESIS I hereby state that I, TRAN AN NHIEN, being a candidate for the degree of Master of Arts (English Language), accept the requirements of the University relating to the retention and use of Master’s Theses deposited in the Library In terms of these conditions, I agree that the origin of my Master’s Thesis deposited in the Library should be accessible for the purposes of study and research in accordance with the standard conditions established by the Librarian for the care, loan, and reproduction of the thesis Ho Chi Minh City, May 2023 Signature TRAN AN NHIEN v ACKNOWLEDGEMENTS First, I would like to express my deepest gratitude to Dr Nguyen Thi Kieu Thu, my supervisor, for her patience, guidance, insightful advice, and constant encouragement throughout the research process Without her support and guidance, this thesis would never have been completed Moreover, I would like to thank all the teachers and instructors of this Master’s program at HUTECH Institute of Post-graduate Studies, who have given me tremendous support during the course Besides, I would like to thank all my colleagues who participated in the survey to help me complete the study Last, I would like to express my sincere gratitude to my family for supporting me in conducting this research vi ABSTRACT The Test of English for International Communication (TOEIC) has been used to evaluate English proficiency worldwide In Camau Fertilizer Company, the employees must achieve the TOEIC certificates, and their required scores are based on their job titles However, they have been facing several problems in taking the test The current research aims to explore difficulties encountered by employees of Camau Fertilizer Company in taking the TOEIC The study employed a mixed-method research design, combining qualitative and quantitative research approaches The sample was 104 employees working in the factory SPSS version 26.0 was employed to examine data collected from the questionnaires and the content analysis approach to analyze information gathered from the interviews The research findings showed that regarding test-related difficulties, the company employees had problems with the test time limit and culture-specific topics but not the test format Regarding test-taker-related difficulties, they had problems with English proficiency, lack of motivation, lack of practical training, and anxiety but not lack of preparation These results lead to several implications First, the company should create an environment where employees can expose themselves to English and motivate them to achieve the required scores Second, employees should spare time to learn and prioritize learning English Third, the English center should focus on teaching TOEIC practice tests to help learners become familiar with the test beforehand (241 words) Keywords: anxiety, factory employees, motivation, test-related difficulties; testtaker-related difficulties, TOEIC vii TABLE OF CONTENTS Page CHAPTER 1: INTRODUCTION 1.1 Background to the study 1.2 Statement of the problem 1.3 Aims and objectives of the study 1.4 Research questions 1.5 Scope of the study 1.6 Significance of the study 1.7 Definitions of key terms 1.8 Organization of the thesis CHAPTER 2: LITERATURE REVIEW 2.1 Introduction 2.2 Language Testing 2.2.1 Test, language testing, and its importance 2.2.2 Types of language testing 2.3 The TOEIC test and its related issues 10 2.4 Test-related Difficulties 12 2.4.1 Test time limit 12 2.4.2 Culture-specific topics 12 2.4.3 Test format 14 2.5 Test-taker-related difficulties 14 2.5.1 English proficiency 14 2.5.2 Lack of motivation 16 2.5.3 Lack of preparation 16 2.5.4 Lack of practical training 17 2.5.5 Anxiety 18 2.6 Previous studies 18 2.7 Conceptual framework 21 2.8 Chapter Summary 22 CHAPTER 3: METHODOLOGY 3.1 Introduction 24 viii 3.2 Research design 24 3.3 Research site 24 3.4 Sample and sampling procedures 26 3.5 Research instruments 28 3.6 Data collection procedures 30 3.7 Data analysis procedures 31 3.8 Validity and reliability 33 3.9 Ethical Issues 34 3.10 Summary 35 CHAPTER 4: RESULTS AND DISCUSSION 4.1 Introduction 36 4.2 Results 36 4.2.1 Test-related difficulties 36 4.2.1.1 The test time limit 37 4.2.1.2 Culture-specific topics 39 4.2.1.3 The test format 41 4.2.2 The test-taker-related difficulties 43 4.2.2.1 English proficiency 44 4.2.2.2 Lack of motivation 47 4.2.2.3 Lack of preparation 49 4.2.2.4 Lack of practical training 52 4.2.1.5 Anxiety 53 4.3 Discussion 55 4.3.1 Test-related difficulties 55 4.3.2 Test-taker-related difficulties 57 4.4 Summary 58 CHAPTER 5: CONCLUSION 5.1 Summary of the main findings of the thesis 59 5.2 Pedagogical implications 60 5.2.1 Implications for the company employees 60 5.2.2 Implications for the company directors 60 5.3 Limitations 61 5.4 Recommendations for further research 61 i5 i6 i7 i8 i9 i10 i11 i12 i13 i14 i15 i16 i17 Tơi khơng có đủ thời gian để kiểm tra lại câu trả lời Tôi hồn thành tốt thi khơng bị giới hạn thời gian Những khó khăn liên quan đến chủ đề văn hóa đặc thù Tơi khơng hiểu văn hóa Anh Tơi khơng hiểu văn hóa Mỹ Tơi khơng hiểu văn hóa Úc Tơi cảm thấy khơng chắn trả lời câu hỏi văn hóa đặc thù Tôi thường dành nhiều thời gian cho câu hỏi văn hóa đặc thù Văn hóa đa dạng để học Những khó khăn liên quan đến format thi Tơi không hiểu rõ qui định làm thi Tôi không hiểu rõ hướng dẫn dành cho phần thi Tơi khơng biết xác có câu hỏi phần thi Tôi cảm thấy khó nghe lần thi nghe Tôi cảm thấy kiệt sức tìm đáp án cho nhiều đoạn văn dài phần cuối cuối thi đọc PHẦN II: NHỮNG KHÓ KHĂN LIÊN QUAN ĐẾN NGƯỜI THI Phần đề cập đến khó khăn liên quan đến thí sinh mà nhân viên Nhà máy Đạm Cà Mau gặp phải thi TOEIC Anh (chị) đánh dấu (X) vào ô thể thang điểm sau: (1= không đồng ý, 2= khơng đồng ý, 3= bình thường, 4= đồng ý, 5= hoàn toàn đồng ý) No i18 i19 i20 i21 i22 i23 i24 Items Những khó khăn liên quan đến trình độ tiếng Anh thấp Tơi khơng tự tin vào trình độ tiếng Anh Tơi e ngại phải dùng tiếng Anh cơng việc Tơi khơng hồn tồn hiểu tài liệu tiếng Anh Tôi không hiểu hết giao tiếp tiếng Anh Tôi nghe hiểu tiếng Anh mức độ định Từ vựng tiếng Anh hạn chế Tôi thường mắc lỗi ngữ pháp tiếng Anh 71 i25 i26 i27 i28 i29 i30 i31 i32 i33 i34 i35 i36 i37 i38 i39 i40 i41 i42 i43 i44 i45 i46 i47 Phát âm tiếng Anh chưa tốt Những khó khăn liên quan đến thiếu động lực Tôi không hứng thú với việc học tiếng Anh Tôi không hứng thú với việc thi TOEIC Tôi thi TOEIC cơng ty u cầu TOEIC khơng ảnh hưởng đến lương tơi Tiếng Anh ảnh hưởng đến công việc Học tiếng Anh ưu tiên Tôi dừng học tiếng Anh tìm thấy việc thú vị Những khó khăn liên quan đến thiếu chuẩn bị Tơi khơng có thời gian học tiếng Anh Tơi dùng tiếng Anh đời sống hàng ngày Tôi thời gian để chuẩn bị cho kỳ thi Tơi khơng thường xun dùng tiếng Anh cơng việc không yêu cầu Không cần thiết phải chuẩn bị tơi giỏi tiếng Anh Những khó khăn thiếu luyện tập thực hành Tôi không tham gia khóa học TOEIC Tơi khơng có đủ tài liệu TOEIC Tôi không làm thử luyện thi TOEIC Tôi thiếu chiến lược làm thi TOEIC Tôi nhiều kinh nghiệm thi TOEIC Những khó khăn từ lo lắng Tơi e khơng thể hồn thành hết câu hỏi thời gian làm kết thúc Tơi lo khơng có đủ kỹ làm cần thiết thi Tôi cảm thấy chưa chuẩn bị kỳ thi đến Tơi cảm thấy căng thẳng làm thi Tôi lo lắng khơng thể đạt số điểm TOEIC theo yêu cầu Hết 72 APPENDIX C INTERVIEW QUESTIONS FOR COMPANY EMPLOYEES Do you like learning English? What is your TOEIC target? What you think about test-related difficulties in taking the TOEIC? 3.1 What you think about the test time limit in taking the TOEIC? 3.2 What you think about culture-specific topics in taking the TOEIC? 3.2 What you think about the test format in taking the TOEIC? What you think about test-taker-related difficulties in taking the TOEIC? 4.1 What you think about English proficiency in taking the TOEIC? 4.2 What you think about the lack of motivation in taking the TOEIC? 4.3 What you think about the lack of preparation in taking the TOEIC? 4.4 What you think about the lack of practical training in taking the TOEIC? 4.5 What you think about anxiety in taking the TOEIC? 73 APPENDIX D CÂU HỎI PHỎNG VẤN DÀNH CHO NHÂN VIÊN CƠNG TY Bạn có thích học tiếng Anh khơng? Số điểm TOEIC mong muốn bạn bao nhiêu? Bạn nghĩ khó khăn liên quan đến thi thi TOEIC? 3.1 Bạn nghĩ thời gian làm thi TOEIC? 3.2 Bạn nghĩ chủ đề văn hóa đặc thù đề thi TOEIC? 3.2 Bạn nghĩ cấu trúc đề thi TOEIC? Bạn nghĩ khó khăn liên quan người thi thi TOEIC? 4.1 Bạn nghĩ khó khăn liên quan đến trình độ tiếng Anh thi TOEIC? 4.2 Bạn nghĩ thiếu động lực thi TOEIC? 4.3 Bạn nghĩ thiếu chuẩn bị thi TOEIC? 4.4 Bạn nghĩ thiếu luyện tập thi TOEIC? 4.5 Bạn nghĩ lo lắng thi TOEIC? 74 APPENDIX E THE INTERVIEW TRANSCRIPT OF COMPANY EMPLOYEES (English Version) Questions 3a Responses E1: Yes E2: Yes E3: Yes E4: No E5: No E6: Yes E7: Yes E8: No E9: Yes E10: Yes E1: 550 E2: 550 E3: 700 E4: 500 E5: 650 E6: 500 E7: 700 E8: 550 E9: 600 E10: 550 E1 said: “The reading test is the most challenging with many tricky questions and long passages which I could not finish on time.” E2 said: “I feel exhausted reading many questions and finding answers for long passages in a short time.” E3 said: “I feel like two hours is not enough to finish the test, and I randomly choose the answer for a bunch of questions in the rest of the test.” E4 said: “I not have enough time to finish the test, let alone double-check the answers.” E5 said: “It is true that I can not finish the test well within the allotted time because my listening and reading skills are not good.” E6 said: “Taking the test is like working under pressure; I have to it as quickly as possible with the easy questions to spare time for the difficult ones I always try my best to finish the test as well as possible.” 75 3b E7 said: “There is no time to check the answers one more time to ensure that I did it correctly, and the allotted time for the test is relatively short to finish it confidently.” E8 said: “I can not manage and allocate time effectively; I often choose some answers quickly when the test is running out of time.” E9 said: “I not have enough time to read and understand the gist of the question first and then listen to the audio I usually read and listen simultaneously, and this approach makes me unsure about my choices.” E10 said: “When the test is running out of time, I usually choose the answers from my initiative and without a careful analysis.” E1 said: “I think culture contributes to the difficulties of the test, but just for some sentences, it just has a minor impact on the test.” E2 said: “My target is not to finish all the questions of the test I usually skip several difficult questions, including culture-specific ones.” E3 said: “Questions related to culture-specific topics are timedemanding Sometimes, I understood the meaning of words in the sentence but could not choose the answers immediately.” E4 said: “When dealing with culture-specific questions, I need more time to consider the cultural aspects contributing to the correct answers.” E5 said: “ I not understand Western culture and not have time to learn about them I am unfamiliar with the Australian one because of its unpopularity in our society.” E6 said: “I am interested in culture and usually enjoy watching cultural programs on television However, I have not seen many things related to Australian culture.” E7 said: “I think culture contributes to the difficulties of the test, but just for some sentences, it just has a minor impact on the test It is interesting to learn about culture, but we not know what type of culture is used in the test because of cultural diversity.” E8 said: “ I understand American and British culture to a certain extent However, it is not easy to choose the correct answers based on cultural knowledge.” E9 said: “Learning other languages and cultures is significant because of global communication However, the test prefers to evaluate the examinees’ language proficiency rather than cultural understanding Therefore, high English level test-takers can handle culture-specific questions with ease.” 76 E10 said: “I not understand the culture that I have never been to, and that is why I am struggling to deal with culture-related questions on the test.” 3c 4a E1 said: “I have taken the test several times, and knowing the test conventions is a must before taking any examination, and the TOEIC is not an exception.” E2 said: “The test conventions are the most basic information that an examinee needs to know; otherwise, they will validate the rule and be asked to stop taking the test.” E3 said: “Before taking the test, I am thoroughly instructed how to it by examiners to ensure nothing is unclear I totally understand the test instructions.” E4 said: “When training for the test, I read the instructions in Vietnamese; therefore, we have no difficulty understanding them.” E5 said: “Actually, I know there are 200 questions as a whole, but I not know how many questions are each part of the test I just focus on how to the test well Furthermore, I feel unsure when I cannot listen to the audio again.” E6 said: “I am not good at listening for some reason, and having one time of listening makes my listening test even worse Moreover, I usually run out of time and energy in the reading test because of its length and complication.” E7 said: “Being aware of the number of questions in each part of the test can effectively equip test-takers with time and energy effectively They can allocate the best approach and finish the test.” E8 said: “I am not 100% sure about choosing the correct answers when having once listened to the test audio because of various reasons, such as technical problems, the environment, and listening skills Nevertheless, it is a test with international standards, and we must accept the rule.” E9 said: “I feel unsure when having no chance to listen to the audio again, which is one of my weaknesses when taking the test.” E10 said: “I feel tired, especially at the end of the test, because of the complexity of the reading part.” E1 said: “I am not good at English pronunciation, and sometimes I have to repeat what I am saying to ensure others understand Furthermore, working with foreigners rarely happens in my job, and the main focus of the conversation is on the job technically done Therefore, my English proficiency does not improve much.” E2 said: “I usually mispronounce English vocabulary and not have someone to correct my pronunciation Moreover, the English 77 4b language is always a barrier for those who want to achieve the expert level in the company, albeit learning it from high school.” E3 said: “It is reluctant to speak English with others, and I not feel comfortable at all.” E4 said: “I have not spoken English for ten years, and not willing to speak the language if not being asked.” E5 said: “Using English is uncommon at my workplace, and I am afraid of being laughed at when making mistakes E6 said: “I sometimes read English materials when in need and usually use a dictionary for translation.” E7 said: “ I am not confident in my listening skill and usually miss information in the listening test E8 said: “English grammar is varied and tricky; therefore, it is not easy to master it However, I am confident with my English proficiency and believe I can achieve the required score.” E9 said: “I can communicate in English but have to improve my language proficiency to achieve a certain level of the test, and as for better use in the future Moreover, English pronunciation is tricky, and no rules, but it is not my problem I can pronounce the English words clearly enough for others to understand.” E10 said: “There are so many words in the English language that I can not remember their spellings and meanings and utilize them in the test E1 said: “It is wonderful that employees’ salary remains intact because the company does not charge those who not get the language certificate So I can spend less time studying for the test and focus more on my professional development Moreover, I learn English mostly by listening to podcasts when sitting on the company buses, and it is a fixed time to learn English whether or not I have other things more interesting.” E2 said: “My salary is not affected by the test result whether or not I achieve the required score, a financial bonus will be given to whom have met the company language requirement Currently, learning English is on my to-do list because it can help me communicate more fluently with foreign counterparts, as well as effectively prepare me for the future in this changing and competitive world ” E3 said: “I think English has a very little effect on my career, it just affects who communicates more with foreigners Furthermore, I have a little interest in learning English but not have a strong motivation to study the language E4 said: “With my job position, I have to take the test according to the company policy.” 78 4c E5 said: “The company employees are all Vietnamese, and our jobs are all done in Vietnamese Therefore, the role of the English language is mediocre.” E6 said: “English is not my cup of tea, and learning it is not one of my priorities Moreover, it takes much time and effort to achieve a certain level of fluency in the language.” E7 said: “I would not have taken the test if the company had not asked Learning English and preparing for the test is stressful and time-consuming.” E8 said: “I am interested in learning for the test because it is a good way to increase my income when having the certificate accomplished In addition, my English level can improve significantly along the way.” E9 said: “English is necessary for a large number of people However, I have not found the interest and motivation to invest time, money, and effort to learn the language and acquire the TOEIC certificate.” E10 said: “I learn English not only for my job but also for my future and my children I have set getting the TOEIC certificate a priority because it is one of the requirements for the company specialist agenda.” E1 said: “Preparation is vital to finish the test well, even with flying colors Accordingly, I spend much time reviewing the most frequently seen questions to ensure that I can finish the test easily.” E2 said: “I disagreed with the idea that it is not necessary to prepare for the test if they are good at English because preparation helps stay focused on the topics most appear in the test.” E3 said: “I not use English frequently and just use it for writing emails discussing technical issues with foreigners Furthermore, I sometimes teach my children to finish their English homework.” E4 said: “In my workplace, using English is not common; we all speak Vietnamese and sometimes use English to communicate with foreigners.” E5 said: “I have time to study English, but it takes time and effort to be proficient in the language and achieve the desired score in the TOEIC.” E6 said: “I not have much free time However, if it is urgent for me to get the TOEIC desired score, I will spare time to study the language, and prepare for the test.” E7 said: “I have time to prepare for the test, but I not know the best approach that is easily done and time-saving Furthermore, I use time unwisely and usually get distracted by other trivial things.” 79 4d 4e E8 said: “I sometimes use English at work and read Englishwritten materials to understand the operation and maintenance procedure of some machines Moreover, language use is indispensable when working with foreign partners and attending international events.” E2 said: “The TOEIC materials are abundant on the internet; I have downloaded more than five sets of practice tests but have not learned much.” E3 said: “I am obsessed with the TOEIC materials; I can get plenty of them with one click on Google search engine.” E4 said: “I learn English by myself, and no need to come to an English class or TOEIC courses.” E5 said: “TOEIC courses sound fine, but I can not manage attend those types of classes for various reasons.” E6 said: “I have not done any TOEIC practice test so far, and I just learned general and professional English to benefit my career Consequently, I not gain much knowledge, experience, and suitable approaches to handling different types of questions in the test.” E7 said: “I seldom take a full test, just take a look at some very first questions of the test; therefore, I would say I not take many TOEIC practice tests.” E8 said: “I believe test-taking strategies not help much in taking the test for someone with high English proficiency, and that is the reason why I am focusing on improving my language knowledge and test performance instead of equipping myself with tips and tricks in taking the test.” E9 said: “I have done the test twice according to the company policy For that reason, I suppose I not have much experience in taking the test.” E2 said: “I the test under stress and pressure I may not achieve the required score.” E3 said: “The test is not my worry; just take the test according to the company policy because my salary is not affected by the test result.” E4 said: “Some people worry about the test results However, it is not my case; I enthusiastically embrace the test report because it announces how good I am at the English language and what aspects I must improve.” E5 said: “I feel like the test time runs too fast, and I am afraid of not having enough time to answer all the questions confidently, as well as having no question left unanswered.” 80 E6 said: “My English proficiency is not bad, but it is better to be equipped with useful test-taking skills to finish the test with flying colors I not feel sure enough about these skills.” E7 said: “I am rushed in taking the test and have very little time to prepare because of my full-time job as an engineer.” E8 said: “I wonder how much preparation is needed to the test well and usually feel insufficient about it.” 81 APPENDIX F The test content of TOEIC listening and reading and an example of the score report (adapted from the TOEIC Examinee Handbook, 2022) Listening Section (approx 45 minutes, 100 questions) Listen to conversations and narrations and answer the questions Photographs: questions Four short statements regarding a photograph will be spoken only one Part1 time The statements will not be printed Of these four statements, select the one that best describes the photograph and mark your answer on the answer sheet Question-Response: 25 questions Part2 Three responses to one question or statement will be spoken only one time They will not be printed Select the best response for the question, and mark your answer on the answer sheet Conversations: 39 questions Conversations between two or three people will be spoken only one time They will not be printed Listen to each conversation and read the questions printed in the test book (the questions will also be spoken), Part3 select the best response for the question, and mark your answer on the answer sheet Some questions may require responses related to information found in diagrams, etc., printed on the test book as well as what you heard in the conversations There are three questions for each conversation Talks: 30 questions Short talks, such as announcements or narrations, will be spoken only one Part4 time They will not be printed Listen to each talk and read the questions printed in the test book (the questions will also be spoken), select the best response for the question, and mark your answer on the answer sheet 82 Some questions may require responses related to information found in diagrams, etc., printed on the test book as well as what you heard in the talks There are three questions for each talk Reading Section (75 minutes, 100 questions) Read printed questions and answer them Incomplete Sentences: 30 questions Part5 Select the best answer of the four choices to complete the sentence, and mark your answer on the answer sheet Text Completion: 16 questions Part6 Select the best answer of the four choices (words, phrases, or a sentence) to complete the text, and mark your answer on the answer sheet There are four questions for each text Single Passages: 29 questions; Multiple Passages: 25 questions A range of different texts will be printed in the test book Read the Part7 questions, select the best answer of the four choices, and mark your answer on the answer sheet Some questions may require you to select the best place to insert a sentence within a text There are multiple questions for each text 83 APPENDIX G ENDORSEMENT FORM 84 APPENDIX H PLAGIARISM CHECK RESULT 85