The impact of self efficacy and work environment on job performance through eustress

MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY OPEN UNIVERSITY ∞0∞ NGUYEN THANH BINH THE IMPACT OF SELF-EFFICACY AND WORK ENVIRONMENT ON JOB PERFORMANCE Tai Lieu Chat Luong THROUGH EUSTRESS Major: BUSINESS ADMINISTRATION Major code: 34 01 01 MASTER OF BUSINESS ADMINISTRATION Supervisor: Prof Dr NGUYEN MINH HA HO CHI MINH CITY, 2022 TRƯỜNG ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH KHOA ĐÀO TẠO SAU ĐẠI HỌC CỘNG HÒA XÃ HỘI CHỦ NGHĨA VIỆT NAM Độc lập – Tự – Hạnh phúc GIẤY XÁC NHẬN Tôi tên là: NGUYỄN THANH BÌNH Ngày sinh: 29/04/1975 Nơi sinh: TP-HCM Chuyên ngành: QUẢN TRỊ KINH DOANH Mã học viên: 1883401020082 Tơi đồng ý cung cấp tồn văn thơng tin luận văn tốt nghiệp hợp lệ quyền cho Thư viện trường đại học Mở Thành phố Hồ Chí Minh Thư viện trường đại học Mở Thành phố Hồ Chí Minh kết nối tồn văn thơng tin luận văn tốt nghiệp vào hệ thống thông tin khoa học Sở Khoa học Cơng nghệ Thành phố Hồ Chí Minh Ký tên (Ghi rõ họ tên) ""'02 Lupu """ 8upqt""""&3u'qull4 ru) 9H gqdqupqJ s*r:m"nrtwT-*ff :8ugp rgH cgnrl uq.r ugnl g^ ogq conp "HNIfl HNVHJ NgAncN"'ugl^ coq dgqd oqc cgrl S gof g,r upp Sugnq ugn ogr8 :quts roN ':dqt eLrc ugpl SITUJSNg HCNOUHJ AJNVI^ruOfUEd NO INIIhINO'I{IANS XUOA CNV AJVJICCA.CTTIS CO ICYdI^II 'hlCH'dJ"' " " ! " " g8I0vgIN" AIIJ :IP} ?P UgI " gLil/no/62"' :qqs ,(pBN 'HNIS HNVHJ N!IAnCN YH HNrIN *ga.aro*"' :uolq cnql ugvr co11 :ugp Eugnq ugn Sugrg CN9OH.NgTA CNYrC YOf, - f,vHrNY( NyA NynT gA oyfl dqHd oHf, Ngrx -rs cBqo quBH - op nI - ogl rgc h[vN lqrzr vlHeN oHJ roH yx YQH cNoc iv COMMITMENT I hereby declare that the thesis "The Impact of Self-Efficacy and Work Environment on Job Performance through Eustress" is my own work Except for the references cited in the thesis, I hereby commit that the whole or parts of this thesis have never been published or used to obtain a degree elsewhere No other person's work or research has been used in this thesis that has not been properly cited This thesis has not been submitted to receive any degree designation at any other university or other training institution Hochiminh city, November 11th, 2021 Author Nguyen Thanh Binh v ACKNOWLEDGMENT Completing this thesis has been one of the most difficult challenges I have ever experienced I would like to express my deepest thanks to the following people who have given me great support, patience, and guidance that helped me complete this study Firstly, I would like to thank my supervisor, Prof PhD Nguyen Minh Ha, who saved valuable time to instruct me despite his academic duties and commitments Your dedication to knowledge and standards has greatly inspired and motivated me Asso Prof PhD Trinh Thuy Anh, who transferred the light of a positive mind set and, besides academic leadership knowledge, gave me the ideas for approaching positive psychology And Asso Prof PhD Hoang Thi Phuong Thao, who instructed, encouraged, and gave me good advice on accessing the good-stress concept, which is the basis for launching these thesis ideas PhD Cao Minh Tri for his genuine support throughout this research work; and PhD Vu Huu Thanh, who also trained and assisted me in accessing the most recent PLSSEM analysis method Thanks for their willingness, which has encouraged me despite difficulties from the pandemic crisis in HCMC My wife, without whom my efforts might have been worth nothing Her support and love with patience have helped me get through difficulties and fulfill this hard work I am very sorry for those times when we had big quarrels And to Truc-Van, my beloved daughters, who spent many days alone to give me a private space to concentrate, I am sorry for your difficult time My colleagues, especially Ms Vi, who helped me handle company work very well, despite the pressures from work and family Finally, special thanks to all the professors, doctors, teachers, OU’s staff, and friends who participated in this research project with interest and enthusiasm as well My deepest thanks to the respondents and all the people who have supported me in accomplishing the research work directly or indirectly Sincerely, Nguyen Thanh Binh vi TÓM TẮT Trong tình hình khủng hoảng đại dịch, khó khăn căng thẳng khắp nơi, đặc biệt tổ chức Trước đây, căng thẳng công việc xem nguyên gây trì trệ tất hoạt động cần ngăn chặn ứng phó xử lý; nhiên bối tại, căng thẳng coi tượng phổ biến Nghiên cứu căng thẳng khám phá mối tương quan yếu tố gây căng thẳng đóng vai trị quan trọng sống công việc, thể căng thẳng bình thường (Roger M., 2004), khám phá lợi ích căng thẳng tích cực đóng góp vào hiệu cơng việc điều cần thiết Thông qua giả thuyết nghiên cứu trước, tác giả sử dụng phương pháp định tính kết hợp với nghiên cứu định lượng để đánh giá vai trò trung gian căng thẳng tích cực Nghiên cứu áp dụng phần mềm SPSS, phần mềm SmartPLS phần mềm Excel cho việc phân tích định lượng Kết cung cấp chứng cho thấy vai trò tương tác trung gian căng thẳng tích cực tác động gián tiếp tự tin thân môi trường làm việc lên hiệu công việc, cụ thể eustress đóng vai trị trung gian giải thích tác động gián tiếp của: (a) tự tin thân lên hiệu công việc mức VAF=14.1% (b) môi trường làm việc lên hiệu công việc mức VAF=15.7% Các phát nghiên cứu nhấn mạnh vai trò quan trọng việc thúc đẩy tự tin thân cá nhân cải thiện môi trường làm việc để nâng cao hiệu công việc thông qua eustress Từ khóa: Căng thẳng tích cực, Tự tin thân, Môi trường làm việc, Hiệu công việc vii ABSTRACT In the situation of pandemic crisis, difficulties and stress occur everywhere, esprecially occur in organizations In prior context, work stress is treat as a cause of delay in all activities which need to be prevented from or coped with, anyhow in present background, stress is seen as a common phenomenon Research for the eustress or findings the relationship of factors to eustress play important role in living & working with stress as a new normal (Roger M., 2004), exploring the advantages of eustress and its contribution to job performance is badly need Through the hypothesis of previous researches, the author used qualitative methods combined with quantitative study to conduct the mediating role of eustress This Research applied the SPSS software, the SmartPLS software and the Excel software for quantitative analysis The results provide evidence that the mediated interaction of eustress in the indirect impact of self-efficacy and work environment on job performance, in particular, eustress plays a mediated explaining role in the indirect impact of: (a) self-efficacy on job performance at VAF=14.1% and (b) work environment on job performance at VAF=15.7% The findings of the research highlight the vital role of promoting an individual’s self-efficacy and improving the work environment in enhancing job performance through eustress Keywords: Eustress, Self-efficacy, work environment, Job performance viii TABLE OF CONTENTS COMMITMENT iv TÓM TẮT vi TABLE OF CONTENTS viii Chapter : INTRODUCTION 1.1 Rationale of this research 1.2 Research objectives 1.3 Research questions 1.4 The subject and the scope of research 1.5 Methods 1.6 Study significance 1.7 The research’s structure Chapter 2: LITERATURE REVIEW AND RESEARCH MODEL 2.1 Concepts and definitions 2.1.1 Definitions of eustress 2.1.2 Concepts of self-efficacy 2.1.3 Concepts of work environment 10 2.1.4 Definitions of job performance 10 2.2 Theoretical background and hypotheses 11 2.2.1 The Theory of the Yerkes-Dodson Law 11 2.2.2 The finding of eustress 13 2.2.3 The positive mindset of stress 14 2.3 Reviewing previous studies and research hypothesis 16 2.3.1 Reviewing previous studies 16 ix 2.3.2 Proposal of Research Model 21 2.4 Research hypothesis 25 a) Relations of self-efficacy and job performance 21 b) Relations of work environment and job performance 22 c) Relations of eustress and job performance 22 d) Relations of self-efficacy and eustress 23 e) Relations of work environment and eustress 24 2.5 Chapter summary 25 Chapter 3: METHODOLOGY 3.1 Research designs 26 3.2 Research methods 27 3.2.1 Qualitative research 27 3.2.2 Quantitative research 29 3.2.3 Scales of Quantitative Research 30 3.2.4 Scale modification 30 a.) Self-efficacy scale 30 b.) Work environment scale 31 c.) Eustress scale 32 d.) Job performance 32 3.2.5 Pilot study 29 3.3 Determining sample size 36 3.4 Data collecting 37 3.5 Data analysis 37 3.6 Chapter summary 42 x Chapter 4: DATA ANALYSIS 4.1 Descriptive analysis 43 a.) Data cleansing 43 b.) Samples descriptive analysis 43 c.) Quantitative variable descriptive analysis 44 4.2 Measurement Model Assessment 45 4.2.1 Inspecting Indicator Reliability 46 4.2.2 Inspecting Composit Reliability 47 4.2.3 Inspecting Convergent Validity through AVE index 48 4.2.4 Checking Discriminant Validity by examing Cross Loading 48 4.2.5 Inspecting Heterotrait-Monotrait Ratio (HTMT) 50 4.3 Construct model analysis 51 4.4 Statistical significance assessment 52 4.5 Mediation analysis 53 4.6 Discussion 55 4.7 Chapter summary 58 Chapter 5: CONCLUSIONS AND MANAGERIAL IMPLICATIONS 5.1 Conclusion 60 5.2 Managerial Implications 60 5.3 Limitations and orientation for next research 61 Reference 63 Appendix 77