(Luận văn thạc sĩ) phân tích các nhân tố tác động đến sự hài lòng trong công việc của người lao động tại công ty cổ phần xuất nhập khẩu y tế domesco đồng tháp

BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC SƯ PHẠM KỸ THUẬT THÀNH PHỐ HỒ CHÍ MINH LUẬN VĂN THẠC SĨ NGUYỄN THUỲ QUYÊN PHÂN TÍCH CÁC NHÂN TỐ TÁC ĐỘNG ĐẾN SỰ HÀI LỊNG TRONG CƠNG VIỆC CỦA NGƯỜI LAO ĐỘNG TẠI CÔNG TY CỔ PHẦN XUẤT NHẬP KHẨU Y TẾ DOMESCO - ĐỒNG THÁP NGÀNH: QUẢN LÝ KINH TẾ SKC007960 Tp Hồ Chí Minh, tháng 3/2023 BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC SƯ PHẠM KỸ THUẬT THÀNH PHỐ HỒ CHÍ MINH LUẬN VĂN THẠC SĨ NGUYỄN THUỲ QUYÊN “PHÂN TÍCH CÁC NHÂN TỐ TÁC ĐỘNG ĐẾN SỰ HÀI LỊNG TRONG CƠNG VIỆC CỦA NGƯỜI LAO ĐỘNG TẠI CÔNG TY CỔ PHẦN XUẤT NHẬP KHẨU Y TẾ DOMESCO ĐỒNG THÁP” NGÀNH: QUẢN LÝ KINH TẾ - 8340410 Tp Hồ Chí Minh, tháng 03 năm 2023 i ii iii iv v vi vii 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 viii 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 a 58 cels (72,5%) have expected count less than The minimum expected count is ,03 Kết phân tích Chi bình phương “Thu nhập” với biến “Sự hài lòng” Chi-Square Tests Value df Asymp Sig (2-sided) Pearson Chi-Square 63,606a 57 0,255 Likelihood Ratio 66,158 57 0,190 Linear-by-Linear 14,127 0,000 Association N of Valid Cases 492 a 63 cells (78,8%) have expected count less than The minimum expected count is ,01 Kết phân tích Chi bình phương “Trình độ” với biến “Sự hài lòng” Chi-Square Tests Value df Asymp Sig (2-sided) a Pearson Chi-Square 59,920 57 0,370 Likelihood Ratio 63,677 57 0,253 Linear-by-Linear 0,293 0,588 Association N of Valid Cases 492 a 57 cells (71,2%) have expected count less than The minimum expected count is ,04 111 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Kết phân tích Chi bình phương biến “Bản chất cơng việc” với biến “Sự hài lịng” Chi-Square Tests Value df Asymp Sig (2-sided) Pearson Chi-Square 2255,225a 342 0,000 Likelihood Ratio 819,685 342 0,000 Linear-by-Linear 347,974 0,000 Association N of Valid Cases 492 a 360 cells (94,7%) have expected count less than The minimum expected count is ,00 Kết phân tích Chi bình phương biến “Sự thăng tiến” với biến “Sự hài lòng” Chi-Square Tests Value df Asymp Sig (2-sided) Pearson Chi-Square 1959,244a 323 0,000 Likelihood Ratio 821,252 323 0,000 Linear-by-Linear 361,917 0,000 Association N of Valid Cases 492 a 341 cells (94,7%) have expected count less than The minimum expected count is ,00 Kết phân tích Chi bình phương biến “Lương thưởng chế độ phúc” lợi với biến “Sự hài lòng” Chi-Square Tests Value df Asymp Sig (2-sided) a Pearson Chi-Square 2532,007 380 0,000 Likelihood Ratio 891,164 380 0,000 Linear-by-Linear 355,430 0,000 Association N of Valid Cases 492 a 402 cells (95,7%) have expected count less than The minimum expected count is ,00 112 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Kết phân tích Chi bình phương biến “VHDN” với biến “Sự hài lòng” Chi-Square Tests Value df Asymp Sig (2-sided) Pearson Chi-Square 2080,651a 323 0,000 Likelihood Ratio 557,574 323 0,000 Linear-by-Linear 188,399 0,000 Association N of Valid Cases 492 a 342 cells (95,0%) have expected count less than The minimum expected count is ,00 10 Kết phân tích Chi bình phương biến “Lãnh đạo” với biến “Sự hài lòng” Chi-Square Tests Value df Asymp Sig (2-sided) Pearson Chi-Square 2016,466a 361 0,000 Likelihood Ratio 625,863 361 0,000 Linear-by-Linear 232,048 0,000 Association N of Valid Cases 492 a 381 cells (95,2%) have expected count less than The minimum expected count is ,00 11 Kết phân tích Chi bình phương biến “Đào tạo phát triển” với biến “Sự hài lòng” Chi-Square Tests Value df 2201,066a 361 751,868 361 Asymp Sig (2-sided) 0,000 0,000 Pearson Chi-Square Likelihood Ratio Linear-by-Linear 320,137 0,000 Association N of Valid Cases 492 a 380 cells (95,0%) have expected count less than The minimum expected count is ,00 113 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 12 Kết phân tích Chi bình phương biến “Mối quan hệ đồng nghiệp” với biến “Sự hài lòng” Chi-Square Tests Value df Asymp Sig (2-sided) Pearson Chi-Square 1253,303a 285 0,000 Likelihood Ratio 532,157 285 0,000 Linear-by-Linear 176,179 0,000 Association N of Valid Cases 492 a 304 cells (95,0%) have expected count less than The minimum expected count is ,00 PHỤ LỤC 16 PHÂN TÍCH T-TEST Levene's Test for Equality of Variances F Sig S Equal variances assumed Equal variances not assumed 7,806 Independent Samples Test t-test for Equality of Means t 0,005 -0,588 df Sig (2- Mean Std Error tailed) Difference Difference 95% Confidence Interval of the Difference Lower Upper 490 0,557 -0,03942 0,06703 -0,17113 0,09228 -0,581 446,737 0,561 -0,03942 0,06785 -0,17276 0,09392 114 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 PHỤ LỤC 17 PHÂN TÍCH ANOVA Phân tích ANOVA “Khối” ANOVA S Sum of df Mean Squares Square Between 2,007 0,669 Groups Within Groups 267,693 488 0,549 Total 269,700 491 Phân tích ANOVA “Tuổi” ANOVA S Sum of df Mean Squares Square Between 3,668 1,223 Groups Within Groups 266,032 488 0,545 Total 269,700 491 F Sig 1,220 0,302 F Sig 2,243 0,082 F Sig 4,864 0,002 Phân tích ANOVA “Thu nhập” ANOVA S Sum of Squares Between Groups Within Groups Total df Mean Square 7,831 2,610 261,869 269,700 488 491 0,537 115 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 3.1 Phân tích Post-Hoc 3.1.1 Kiểm định phương sai đồng Test of Homogeneity of Variances S Levene Statistic df1 df2 Sig 1,326 488 0,265 3.1.2 Phân tích ANOVA ANOVA S Sum of Squares Between Groups Within Groups Total df Mean Square 7,831 2,610 261,869 269,700 488 491 0,537 Phân tích ANOVA “Trình độ” ANOVA S Sum of df Mean Squares Square Between 0,454 0,151 Groups Within Groups 269,246 488 0,552 Total 269,700 491 116 F Sig 4,864 0,002 F Sig 0,274 0,844 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 PHỤ LỤC 18 PHÂN TÍCH CHI - SQUARE VỀ YẾU TỐ THU NHẬP VỚI SỰ HÀI LÒNG 1,00 Count % within THU_NHAP % within S Count % within THU_NHAP THU_ NHAP % within S Count % within THU_NHAP % within S Total Count % within THU_NHAP % within S Count % within THU_NHAP % within S 1,20 1,40 0 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 1 0,0% 0,0% 0,0% 1,2% 71,4% 1,80 2,00 0 2,20 THU_NHAP * S Crosstabulation S 2,40 2,60 2,80 3,00 3,20 3,40 3,60 3,80 4,00 0 0 25,0 25,0 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 50,0% % % 0,0% 0,0% 0,0% 3,4% 0,0% 0,0% 2,8% 0,0% 1,0% 10 28 22 24 29 24 168 0,2% 0,2% 0,2% 1,5% 0,5% 0,7% 1,7% 2,5% 6,9% 5,4% 5,9% 7,1% 5,9% 41,2% 100,0 % 100,0 % 100,0 % 100,0 % 100, 0% 100, 0% 75,0 % 100, 0% 1,6% 0,0% 0,0% 0,0% 0,0% 0,0% 1,6% 0,0% 14,3% 0,0% 0,0% 0,0% 0,0% 0,0% 0 0 25,0 0,0% % 0 96,6 % 95,7 % 88,9 % 80,6 % 0 16,7 % 4,40 4,60 0 0 0,0% 0,0% 0,0% 0,0% 0,0% 100,0% 0,0% 12 0,0% 0,0% 10 0,0% 0,0% 41 0,8% 408 2,9% 2,5% 1,7% 1,7% 10,0% 100,0% 82,8 84,4% 63,2% 71,4% % 27 0,0% 0,0% 1,6% 3,2% 9,7% 6,5% 43,5% 0,0% 0,0% 4,3% 7,4% Total 4,20 6,5% 4,80 5,00 58,3 % 100,0 70,7% % 10 3,2% 6,5% 0,0% 16,1% 100,0% 0,0% 17,2% 12,6% 13,8 13,6% 21,1% 14,3% % 33,3 % 82,9% 62 18 5,6% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 5,6% 0,0% 5,6% 11,1% 16,7% 11,1% 5,6% 0,0% 38,9% 100,0% 14,3% 0,0% 0,0% 1 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 3,7% 0,0% 3,4% 10 29 23 27 36 29 0,0% 12,1% 58 3,7% 492 1,0% 15,8% 14,3% 8,3% 199 19 14 12 1,4% 0,2% 0,2% 0,2% 1,2% 0,4% 0,8% 1,4% 2,0% 5,9% 4,7% 5,5% 7,3% 5,9% 40,4% 3,9% 2,8% 2,4% 1,4% 11,8% 100,0% 100,0 % 100,0 % 100,0 % 100,0 % 100,0 % 100,0 % 100,0 % 100,0 % 100,0% 100, 0% 100, 0% 100, 0% 100, 0% 100, 0% 100, 0% 100, 0% 100, 0% 100, 0% 100,0 % 117 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 100, 0% 100,0 % 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