Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam

Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam.

MINISTRY OF EDUCATION AND TRAINING FOREIGN TRADE UNIVERSITY *** MASTER THESIS CORPORATE SOCIAL RESPONSIBILITY OF ENTERPRISES IN VIETNAM: THE CASE OF BANK FOR DEVELOPMENT AND INVESTMENT OF VIETNAM MAJOR: INTERNATIONAL ECONOMICS NGUYEN THU THUY Ha Noi - 2023 MINISTRY OF EDUCATION AND TRAINING FOREIGN TRADE UNIVERSITY *** MASTER THESIS CORPORATE SOCIAL RESPONSIBILITY OF ENTERPRISES IN VIETNAM: THE CASE OF BANK FOR DEVELOPMENT AND INVESTMENT OF VIETNAM Major: International Economics Code: 8310106 Full name: Nguyen Thu Thuy Supervisor: Assoc Prof Dr Nguyen Thi Tuong Anh Ha Noi – 2023 i STATEMENT OF ORIGINAL AUTHORSHIP I hereby declare that the thesis entitled “Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam” is my own research work The cited data, and research results presented in the thesis are put forward honestly and have a clear origin Hanoi, July 2023 Nguyen Thu Thuy ii ACKNOWLEDGEMENTS Master's thesis with the topic “Corporate Social Responsibility of Enterprises in Vietnam: The Case of Bank for Development and Investment of Vietnam” has been completed under the sincere guidance of the Graduate Faculty - Hanoi Foreign Trade University In addition to my efforts in the process of studying as well as implementing this thesis, I have received enthusiastic guidance from Assoc Prof Dr Nguyen Thi Tuong Anh - Foreign Trade University I would like to express my deep and sincere gratitude to my research supervisor for supporting and providing me with precious supervision, valuable advice, and endless inspiration during the course of my research study The researcher’s gratitude also extends to colleagues at the Bank for Development and Investment of Vietnam for their assistance in completing this thesis I would like to give thanks for the time and knowledge that respondents have given me to conduct this thesis Without their openness to respond to our inquiries, this thesis would not have been feasible Last but not least, I am very thankful to my dearest parents for their consideration for finances and undying support throughout the conducting of the research study Hanoi, July 2023 Nguyen Thu Thuy iii TABLE OF CONTENTS STATEMENT OF ORIGINAL AUTHORSHIP i ACKNOWLEDGEMENTS ii TABLE OF CONTENTS iii LIST OF FIGURES AND TABLES v LIST OF FIGURES v LIST OF TABLES v LIST OF ABBREVIATIONS vi SUMMARY OF THESIS RESEARCH RESULTS viii INTRODUCTION CHAPTER 1: THEORETICAL FRAMEWORK IN CORPORATE SOCIAL RESPONSIBILITY IMPLEMENTATION OF ENTERPRISES .8 1.1 Corporate Social Responsibility theory 1.1.1 Differential viewpoints on Corporate Social Responsibility 1.1.2 Corporate Social Responsibility’s outstanding viewpoint 1.2 Implementation of Corporate Social Responsibility 11 1.2.1 Environment protection 11 1.2.2 Community and society contribution 11 1.2.3 Customers and partnership benefits insurance 12 1.2.4 Labour rights protection 12 1.2.5 Corporate Social Responsibility benefits to enterprises 13 1.3 Corporate Social Responsibility implementation experience of several firms 18 1.3.1 Cases of several International firms 18 1.3.2 Cases of several International banks 23 1.3.3 Cases of several Vietnamese firms 25 1.3.4 Cases of several Vietnamese banks 30 CHAPTER 2: BIDV'S CSR IMPLEMENTATION 39 2.1 Overview of BIDV 39 2.1.1 Historical background 39 iv 2.1.2 Organizational structure 42 2.1.3 Business outcome 44 2.2 Corporate Social Responsibility implementation of BIDV 46 2.2.1 Environment protection 46 2.2.2 Community and society contribution 50 2.2.3 Customers and partnership benefits insurance 54 2.2.4 Labor rights protection 61 2.3 Assessment of Corporate Social Responsibility implementation of BIDV……… .73 2.3.1 Achievements 73 2.3.2 Shortcomings 75 CHAPTER 3: SOLUTIONS TO IMPROVE THE CORPORATE SOCIAL RESPONSIBILITY IMPLEMENTATION OF BIDV 77 3.1 Orientation for the development of BIDV 77 3.1.1 Orientation towards shareholders and workers 77 3.1.2 Orientation towards customers and partners 77 3.1.3 Orientation towards society 77 3.2 Solutions to improve Corporate Social Responsibility implementation of BIDV 78 3.3 Recommendations to managerial organizations 81 CONCLUSION 84 LIST OF REFERENCES 86 APPENDIX 91 v LIST OF FIGURES AND TABLES LIST OF FIGURES Figure 1.1: The Pyramid of Social Responsibility 10 Figure 1.2: Corporate Social Responsibility value line 13 LIST OF TABLES Table 2.1: Some key business indicators of BIDV in the period of 2020 - 2022 45 Table 2.2: BIDV's employee satisfaction and commitment survey score 72 vi LIST OF ABBREVIATIONS Abbreviation ADB ASEAN Full word Asian Development Bank The Association of South East Asian Nations BIDV Bank for Development and Investment of Vietnam CSR Corporate Social Responsibility DCB Bank Development Credit Bank DNA Deoxyribonucleic Acid FPT Financing and Promoting Technology FYT FPT Young Talents Training Center Honda Y-E-S Honda Award for Young Engineers and Scientists HSBC Hongkong and Shanghai Banking Corporation Limited IFC International Finance Corporation IKEA Ingvar Kamprad Elmtaryd Agunnaryd IT Information Technology IWAY JICA KfW LGBT REPD IKEA Way on Purchasing Products, Materials and Services Japan International Cooperation Agency Kreditanstalt fur Wiederaufbau Lesbian, gay, bisexual, and transgender Renewable Energy Planning Database vii SHB Saigon – Hanoi Commercial Joint Stock Bank SMEs Small and medium-sized enterprise TPBank Tien Phong Commercial Joint Stock Bank UN United Nations UNICEF United Nations Children’s Fund Vietcombank Joint Stock Commercial Bank for Foreign Trade of Vietnam Vinamilk Vietnam Dairy Products Joint Stock Company VnSAT Sustainable Agriculture Transformation Project in Vietnam VPBank Vietnam Prosperity Joint Stock WB World Bank WHO World Health Organization viii SUMMARY OF THESIS RESEARCH RESULTS The thesis topic “Corporate Social Responsibility of Enterprises in Vietnam: the case of Bank for Development and Investment of Vietnam” is presented in three chapters In the introduction, the author mentioned the urgency of the topic, the situation of CSR research in the world and in Vietnam, the research purpose, the research object and scope, the research methods, and finally, the thesis layout Chapter is the theoretical basis of Corporate Social Responsibility In this chapter, the writer also points out some experiences on the implementation of Corporate Social Responsibility at other banks from which to have an overview of the situation of implementing Corporate Social Responsibility of banks in Vietnam In Chapter 2, the author mentions the reality of implementing social responsibility at the Bank for Development and Investment of Vietnam In general, the Bank for Development and Investment of Vietnam has taken the initiative in implementing social responsibility, thereby bringing satisfaction to relevant stakeholders including customers, employees, shareholders, partners, and the whole society However, the implementation of Corporate Social Responsibility at the Bank for Development and Investment of Vietnam still has many limitations, mainly due to the lack of CSR implementation in a synchronous and planned manner Therefore, in Chapter 3, the author proposes some measures to improve the implementation of social responsibility at the Bank for Development and Investment of Vietnam In this chapter, the author focuses on some specific and highly practical solutions based on the resources available at the Bank for Development and Investment of Vietnam