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- VIETNAM MARITIME UNIVERSITY INTERNATIONAL SCHOOL OF EDUCATION INTERNSHIP REPORT TOPIC FREIGHT FORWARDING PROCESS OF FCL SHIPMENT IMPORTED BY SEA AT HANOTRANS COMPANY Supervisor: MSc Nguyen Thi Nha Trang Student Name: Duong Thuy Linh Student ID: 78606 Class: IBL0901 HAI PHONG – 2021 VIETNAM MARITIME UNIVERSITY INTERNATIONAL SCHOOL OF EDUCATION STUDENT NAME: DUONG THUY LINH CLASS: IBL0901 INTERNSHIP REPORT TOPIC FREIGHT FORWARDING PROCESS OF FCL SHIPMENT IMPORTED BY SEA AT HANOTRANS COMPANY Supervisor: MSc Nguyen Thi Nha Trang Division: Logistics Faculty: Economics HAI PHONG – 2021 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company TABLE OF CONTENTS Duong Thuy Linh IBL0901 Page 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37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company LIST OF TABLES Duong Thuy Linh IBL0901 Page 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37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Recommandé pour toi 93 Suite du document ci-dessous Ôn tập thi vào 10 môn tiếng anh năm 2022-2023 ĐÁP ÁN ĐỀ 1-15 International bussiness and Logistics Elementary vocabulary tests and answer key International bussiness and Logistics 100% (1) Ancient Names Worksheet coperate law 95% (41) 100% (2) How Well Do We Concentrate History 12 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 75% (4) 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company PREFACE In the context of the current trend of world trade liberalization, Vietnam's economy is increasingly developing and gradually catching up with other countries in the world thanks to its open-door policies and international integration This has opened a new history page for the economy, bringing many opportunities as well as challenges for economic sectors, especially international business and logistics To meet the increasing import and export demand, more and more businesses have been established along with the expansion and development of foreign trade services and diversification of business lines As an economics student, I realize the importance of internships when studying at Maritime University This internship helps students apply the knowledge they have learned in practice, thereby deepening, and broadening their understanding of the subject they are studying At the same time, this is also an opportunity for students to practice soft skills and attitudes so that after graduation, they can adapt well to the working environment at enterprises In this internship, I chose Hai Phong Branch of Hanotrans Logistics Co., LTD with the topic "Freight Forwarding Process of FCL Shipment Imported by Sea” This is a company with typical activities of international business and logistics, thereby helping me understand more about the field of study as well as future career orientation Duong Thuy Linh 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37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company CHAPTER 1: THEORETICAL BACKGROUND 1.1 Theoretical background of freight forwarding 1.1.1 What is imported goods? In general, imported goods are all goods and products that have been manufactured from another country and imported through Vietnam's border gates to be circulated in the country, the origin of this item is abroad It doesn't matter who or where the goods are produced, as long as their place of production is abroad, licensed to manufacture according to foreign regulations and imported to Vietnam according to import and export regulations are called imported goods Therefore, even if the factory is owned by Vietnamese people, the workers to produce the goods are Vietnamese, or the production materials are partly sourced from Vietnam, but the production locations, production facilities,… are in foreign countries, when imported together to Vietnam, it will also be called imported goods 1.1.2 Definitions of freight forwarding Freight forwarding is all about the facilitation of international trade The freight forwarder is the party who ensures that internationally traded goods move from point of origin to point of destination to arrive at the right place, at the right time, in good condition and at the most economical cost According to FIATA, freight forwarding is defined as any service relating to the transportation, consolidation, storage, handling, packing or distribution of goods, as well as consulting or related services to the above services, including customs, financial matters, insurance, payment, collection of documents related to the goods According to Vietnam's Commercial Law 2005, freight forwarding service is a commercial act whereby a person providing freight forwarding services receives goods from the sender, organizes the transportaYon, storage, storage, and handling of goods, paperwork and other related services to deliver the goods to the consignee under the consignment of the shipper, the carrier or another forwarding service provider (collectively, the customer) Basically, freight forwarding is a collection of operations and procedures related to the transportation process in order to carry out the movement of goods from the place of shipment (the consignor) to the place of receipt (the consignee) Duong Thuy Linh IBL0901 Page 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company 1.2 Related documents in freight forwarding process for imported FCL shipment - Arrival notice: is a letter sent to the importer by the shipping company to notify the ship of the arrival of the ship - Bill of lading (B/L): is a fundamental international shipping document used in ocean transportation (ocean B/L) It is issued by a shipping company to the consignor after the goods have been received to transport or have been loaded on board The B/L is extremely important because it fulfills three roles in an international transaction: It is a contract of carriage; It is a receipt for the goods; and It is a certificate of title There are usually two types of bills of lading: o Master bill of lading (MB/L) is a bill of lading issued by the shipping line to the recipient after the goods have been loaded onto the ship Normally, to facilitate and simplify the procedures when receiving goods abroad, the forwarder often requires shipping line to issue Surrended Bill of Lading (Surrended B/L), and the most important thing is that the shipping line must notify their agent abroad about this problem so that the receipt of goods is smooth o House bill of lading is a type of bill of lading issued by the freight forwarder and sent to the goods owner to receive the goods and carry the consignment entrusted by the exporter - Certificate of origin (C/O): a document provided by the exporter’s Chamber of Commerce, attests that the goods originated (not manufactured) from the country in which the exporter is located The C/O is used by importing countries to determine the tariff applied to the goods as most countries apply a multicolumn tariff system – different groups of countries pay different tariffs - Sales contract: is a document signed between the buyer and the seller, which clearly and fully states the terms and conditions that have been agreed upon by the two parties and are governed by the Commercial Law Accordingly, the buyer and the seller must be responsible for strictly complying with the terms set forth in the contract Duong Thuy Linh IBL0901 Page 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37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company CHAPTER 2: INTRODUCTION OF HANOTRANS COMPANY 2.1 Company’s profile 2.1.1 Background information Figure 1: The Logo of Hanotrans Company Source: Hanotrans Company’s website Legal name: Branch of Hanotrans Logistics Co., Ltd Address: 8th floor, MB Hai Phong building, No 6, Lot 30A, Le Hong Phong Street, Ngo Quyen district, Hai Phong Type: Service company, agent Tax code: 0101352858-005 Initial charter capital: 5.000.000.000 (VND) Website: hanotrans.com.vn Tel: 84 225 376 9339 Fax: 84 225 376 5821 Email: manager@hanotranshp.com.vn 2.1.2 History of development Hanotrans Hai Phong is the short name of the branch of Hanotrans Logistics Company Limited and is a 100% owned subsidiary of Foreign Trade Logistics Joint Stock Company - VNT Logistics Hanotrans is one of the most dynamic International Freight Forwarders in Vietnam The company was established in 2007, after more than 14 years of operation, Hanotrans Hai Phong company has a lot of experience in the field of logistics service business, moreover the company has also created a foothold in the market market as well as create the trust of many customers Currently, Hanotrans Duong Thuy Linh IBL0901 Page 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37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company Hai Phong company has surpassed many companies in the same field to become one of the leading companies providing logistics services in Hai Phong Business mission of Hanotrans: The business mission of Hanotrans Hai Phong is to become the leading logistics service provider in Vietnam, providing the best logistics services at competitive prices The strategic vision of Hanotrans: The strategic vision of Hanotrans Hai Phong is to satisfy and maintain long-term relationships with customers through quality products and professional service Contribute to the development of logistics supply chain, and the development of the world 2.2 Company’s services 2.2.1 Main business sectors Hanotrans operates in the field of logistics with a comprehensive solution from freight forwarding to warehousing The company provides direct support services for inland, sea and air transport and organization of other projects and exhibitions 2.2.2 Services provided Freight forwarding by air Hanotrans is one of the first enterprises to invest in the field of air transport in Vietnam With unceasing efforts to bring the best service to customers, Hanotrans is growing day by day as a transportation enterprise owning a reputable partner system worldwide Not stopping there, Hanotrans also prides itself on being a fast, quality air transport service with competitive prices in the market Hanotrans is committed to bringing your package to your place quickly, safely, and completely for all sizes and weights of goods Sea freight forwarding Hanotrans believes in providing the best service from packaging to transporting specific goods in a timely manner through sea freight - FCL (full container transport) and LCL (LCL) services all around the world - Buyer’s agent - Customs procedures Duong Thuy Linh IBL0901 Page 10 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company - Packaging and labeling - Road transport - Arrange cargo insurance and surveys (arrangement of cargo insurance and survey) - Household removal - Exhibition and project handling - Transit of goods to Laos and Cambodia North-South freight forwarding North-South inland transportation service at Hanotrans is ready to serve customers regardless of the day and night With dedicated staff and dedicated application of EDI systems in transportation, Hanotrans is committed to providing reliable and efficient service to customers at home and abroad Include: - Shipping agent - Transport of agricultural products, chartering and brokerage (ship husbandry, chartering and brokerage) - Tally and maritime services - Crew hired / leased and repatriated Warehouse services Hanotrans warehouse system is always trusted by customers and partners With convenient transportation location for goods movement and storage of parcels, and an advanced system of inspection equipment capable of meeting the maximum requirements of customers Besides, we offer a wide range of warehousing service packages to suit many needs and deposit forms: - Tons / month - Square meters / month - Container / day Duong Thuy Linh IBL0901 Page 11 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37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company - Rent the whole warehouse Project and exhibition organization Hanotrans believes in providing the most optimal service from packing to transporting specific goods in a timely manner via sea freight 2.3 Company’s facilities 2.3.1 Infrastructure Hanotrans is proud to be a company with quite complete equipment to meet the needs of transporting or storing goods according to the needs of customers The system of collecting - forwarding goods CFS has an area of up to 5000 sqm Warehouse system: 4000 sqm for floor area and 5000 sqm for yard in which: - CFS warehouse (for both sea and air) has a total area of 2500 m2 - Warehouse system with an area of 10,000 m2 is an insured warehouse (including CFS and bonded warehouses), 50,000 m2 of concrete floor to store goods 2.3.2 Equipment With such a warehouse system, the company also has supporting equipment such as: - Container tractors: 60 pcs - Cranes, forklifts: 22 units - Trucks and container cars: 80 units Duong Thuy Linh IBL0901 Page 12 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37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company Figure 2: Container Tractors of Hanotrans Company Source: Hanotrans’s website In addition to good and spacious infrastructure to meet the needs of delivery and storage of goods and effective supporting equipment above, the company also owns enough transportation vehicles to meet the needs of customers Customer requirements include: - Pickup: 10 units - Movers: units - Forklift: units, used to handle cargo containers or empty containers 2.4 Company’s human resources In order to meet the high professional requirements of logistics services, Hanotrans staffs are always well-trained in professional skills and devoted to partners/customers Hanotrans believes in striving to bring the best quality services to customers With a long-term development orientation, our staff is fully equipped with the skills and confidence in the development of the logistics industry in general The human resources of Hanotrans Hai Phong company 100% have university or college degrees, the English level of the staff is very good because most of the company's partners are foreign enterprises, shipping lines, airlines, foreign forwarder, or joint venture That environment has created favorable conditions for the company's qualified and professional staff to work Duong Thuy Linh IBL0901 Page 13 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37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company On the other hand, in recent years, due to the awareness of increasing competition in the forwarding field, the company has sent employees to participate in training courses specializing in international forwarding and transportation, multimodal transport and logistics in order to equip new knowledge for employees to be able to apply and develop their professional skills to meet company development requirements Most of the staffs of Hanotrans company are very dynamic, professional, experienced and have good relationship with specialized agencies such as Customs They are experienced, professional, enthusiastic, they are always aware of their responsibilities at work, sometimes they even work late into the night or late into the night 2.5 Organizational structure Organizational structure of Hanotrans Hai Phong: As of 2021, the person holding the position of director, having the greatest authority and responsibility for Hanotrans Hai Phong is Mr Nguyen Thanh Binh The person who has authority after the director is the deputy director, the deputy director is responsible for assisting the director in managing the company and operating the activities of the departments in the company Heads of departments are department heads, the responsibility of department heads is to organize, manage and supervise the activities and work of their employees and subordinates Board of director Logistics Department Sales Department Accounting Department Customer Service Department Figure 3: Organizational Structure of Hanotrans Company Source: Author’s synthesis Duties and functions of the department: Duong Thuy Linh IBL0901 Page 14 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company Branch director: - Being the supreme decision maker based on promoting the opinions of the members of the Board of Directors and departments At the same time, the Director is also the person directly responsible for all activities of the company - Directing and managing all activities of the company - Decide the direction of plans, business projects and major policies of the company - To decide on the transfer, purchase, sale and pledge of fixed assets - Making decisions on recruitment, assignment, employment, and other issues such as reward and discipline - The director is the account holder of the company, signs economic contracts with economic units at home and abroad - Issuing internal regulations and appointing and dismissing positions in the company Logistics Department: This is the most important part of the company, including business, delivery, and retail: Contacting customers to collect information and request customers to provide necessary documents related to the shipment to customs services (when requested by customers) such as: B/L (Bill of lading) ), Contract, Invoice , Packing List , C/O (Certificate of Origin)… After receiving the customer's shipment information, the set of documents will be passed through the logistics department to other departments The documentation staff receives and checks the information received from the logistics department that has been compiled, the set of documents must be accurate and completely match with the customer's information The customs declarant based on that set of documents will perform the electronic customs declaration with the customs declaration software VNACCS ECUS5 Duong Thuy Linh IBL0901 Page 15 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company Operation staff will perform the remaining steps in the freight forwarding process: taking delivery orders, placing empty container bets, clearing goods at the port, procedures with customs supervision and container handling, container return empty to the shipping line and get your bet back The transport staff will be responsible for delivering the goods to the customer Transport staffs are responsible for delivering and picking up goods from customers Sales Department: - This is the department in charge of market research; introducing to customers the image of the company and the types of services that the company provides and have the following tasks: advising the Board of Directors to sign economic contracts with domestic and foreign units - Helping the board of directors to check and summarize the implementation of the plan, detect problems, and propose solutions - Monitoring the implementation of activities and urging the payment of related debts - Searching for potential new customers on websites, newspapers, radio and persuading customers to use our services - Maintaining and communicating regularly with old customers to strengthen trust for customers to continue to transact with the company - Getting information about the shipment - Always creating a good relationship with customers, identifying the strengths of the company to launch preferential rates with after-sales services to satisfy customers' requirements and know their hidden needs Introducing, advertising, and developing the brand of liner that I am an agent - Sales department staff must always keep track of the amount of goods booked by customers in a month, quarter, or year to come up with new strategies and appropriate customer care services Duong Thuy Linh IBL0901 Page 16 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 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accounting data, thereby making recommendations and solutions to support the most effective financial management of the company To be responsible for complying with the requirements of the state budget when making reports and paying taxes as prescribed Regularly checking, reconciling documents, and preparing financial statements Monitoring the employee's work, monthly salary and bonus level and pay salary Customer Service Department: Responsible for taking care of customers, monitoring, and supporting customers throughout the process of using the services provided by the company Customer service staffs have good communication skills, good listening skills and a good understanding of the company's services to coordinate with other departments Besides, they also answer questions about price, quality, service process in a timely manner 2.6 Reliable Partners and Customers Although operating in the economy is increasingly difficult, the great competition has significantly affected the activities of domestic enterprises in general and forwarding businesses, but Hanotrans has increasingly improved its position and is on the move to build a brand to create prestige in the hearts of customers, aiming for an ever-growing Hanotrans That's why they have close and potential customers both at home and abroad The dedication of Hanotrans and its worldwide customer partners is a testament to our success in meeting our customers' needs Below are typical customers and partners of the company: Duong Thuy Linh IBL0901 Page 17 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company Figure 4: Reliable Partners and Customers of Hanotrans Company Source: Sales Department 2.7 Job requirements with positions in the company 2.7.1 Sales Department To be accepted into the position of the company's sales department, you must fully meet the requirements for qualifications and skills, have all the necessary work experience to handle problems arising in the process of working job The following minimum requirements must be met to apply for this position: - Minimum diploma in logistics, shipping, or related field Experience in handling situations, understanding of safety standards - Information technology (IT) skills, especially proficient in Microsoft Excel Communication skills: The job of a forwarder includes internal and external customer contact, so it is important that they have excellent communication skills - Stress management: Forwarders work in a fast-paced environment and are forced to meet goals within specified time frames, so they need to work well under pressure - Organizational skills: To work as a forwarder, a candidate must have planning and multi-tasking skills to prioritize and effectively handle multiple tasks Duong Thuy Linh IBL0901 Page 18 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company 2.7.2 Documentation staff Documentation staff is an important position in the import-export industry, this is a very popular position, the job is to make import-export documents such as Bill, Arrival notice, Invoice, Packing List, for the company's customers The job requires you to run continuously, often going down to the port to work with customs In addition to experience, a good relationship is required for this job because there may often be problems with shipments that are difficult to clear customs and work with state agencies You also often work with customers, consulting customer care about administrative procedures, especially related to tax exemption and reduction, applying for quota permits, bills of exchange, In addition, it is necessary to take into account Be careful because of the procedures and documents that must be carefully checked before being delivered to customers and related parties Requirements for voucher staff if applying for this position in the company: - Graduated from intermediate level or higher in import and export, logistics, law, international and related studies - Experience as a document officer, import-export officer Strong statistical and data processing skills, computer proficiency 2.7.3 Operation staff The job does not require a degree, so students want to work to learn more and gain knowledge after graduation This is a position that often must go out more suitable for men The job of an operation staff is to deliver documents, pay taxes, pay infrastructure fees, go to seaports, airports to change orders, customs border gates and deliver documents for import-export businesses, even going to C/O, insurance, and fumigation Because the job is quite "manual" like that, it requires good health, agility, calculating reasonable time and route to quickly complete the procedures for the shipment Duong Thuy Linh IBL0901 Page 19 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company CHAPTER 3: PRACTICAL PROCESS AT COMPANY (ex: Practical freight forwarding process of import FCL shipment at ABC company) 3.1 Practical process (Ex: Practical freight forwarding process of import FCL shipment at ABC company) 3.1.1 Sub-Section title 3.1.2 Sub-Section title 3.2 A practical case to illustrate the process (Ex: A practical case to illustrate the freight forwarding process of import FCL shipment at ABC company) 3.2.1 Sub-Section title In order to have different headers/footers on different pages (or in this case, a header on some pages but no others), they must be in different sections You can insert a section break by selecting Page Layout > Page Setup > Breaks, from the ribbon Once you have inserted a section break, when you look at headers/footers you will see they have a section associated with them, simply delete the header out of section one and leave it in for section two Duong Thuy Linh IBL0901 Page 20 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company CONCLUSION Duong Thuy Linh IBL0901 Page 21 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 Freight Forwarding Process of Fcl Shipment Imported by Sea at Hanotrans Company Reference / Bibliography (if any) Duong Thuy Linh IBL0901 Page 22 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.99 37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.2237.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.66 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