Iso 9000 and the process of applying in enterprises offices in hochiminh city

• HOCHIMINH CITY, UNIVERSITY OF FOREIGN LANGUAGES AND INFORMATION TECHNOLOGY SCHOOL OF FOREIGN LANGUAGES -000 - GRADUATION PAPER TOPIC ISO 9000 AND THE PROCESS OF APPLYING IN ENTERPRISES' OFFICES IN HOCHIMINH CITY ADVISOR: Mr Nguyen Van Ket STUDENT: Tran Thi Ngoc Huong CLASS: HA9803 Ho Chi Minh City, July 2002 t~h tclnj ll'lJ I OifL ,19 / g v~()tnlJJ~ rlUFUT ~ I would like to thank all the teachers in School of Foreign Languages Management and Department Office Administration who bequeathed the precious knowledge and experience during the last four years Especially, I would like to thank Mr Nguyen Van Ket who enthusiastically instructed and gave me valuable advice during the process of making this graduation paper In addition, I am also extremely Quality Management grateful to all the Department of The Saigon Wool and Trading Company and The Ho Chi Minh City Insurance Corporation who heartily gave me favorable conditions through the practice time in the company Ho Chi Minh City, July 2002 Student • • Tran Thi Ngoc Huang, HA 9803, 2002 Graduation paper INTRODUCTION • Tran Thi Ngoc Huang, HA 9803,2002 Graduation paper 1.1 REASON FOR STUDY In the recent years, the ISO has been propagated and applied widely in Vietnam The ISO has become urgent issue of Vietnamese enterprises ISO is considered the most necessary condition to manage and develop the enterprises However, it's true that people heard of ISO but not many of them can understand clearly what it is Besides, Vietnamese enterprises are still passive in applying ISO 9000 Most of the enterprises that are applying ISO 9000 are import-export companies or are confronting the severe market Applying ISO 9000 is an efficient way to improve the system and to make better use of the existence equipment in order to maintain the product quality In these days, managements attach much importance to office since it's a place to manage business activities, to edit, process and keep documents and records But how these activities are organized effectively to help the leaders making accurate decisions? The solution is using systems and written procedures to manage all those activities For that reason, enterprises' I chose the topic "ISO 9000 and the process of applying in offices in Ho Chi Minh City" for my graduation paper The objective of the study is to have a view of the applying process of ISO 9000 in companies as well as in office activities and systematize what I have learnt from the keeping records subject to the real office activities; define scientific working methods Furthermore, present trend of the Office Administration Management this study suits the service and will bring about many benefits for organizations and individuals who is in this service 1.2 LITERATURE REVIEW All company's departments setting up working timetable, except the production section have office works such as editing documents, keeping records The organization shall establish documents to implement and maintain a quality management work instructions and procedures in accordance with the requirements system concluding of the ISO 9000 To Tran Thi Ngoc Huang, HA 9803, 2002 Graduation paper the keeping records activities, it's necessary to establish written procedures to control documents and records, to recognize, to preserve, to store and to set the time of keeping and deleting documents In Vietnam, Office Administration career is not considered a profession Therefore, office works are often delayed Although office does not earn money for the organization, it provides and handles the vital or useful information that assists managements in planning for work and business strategies A well handling information system can also help other departments work more efficiently The present office administration management service's concerns are as follow ISO 9000 and the process of applying in enterprises' Process of Establishing offices in HOCHIMINH City and issuing documents in organizations who are applying information technology and the project of building computing Government service in Vietnam Process of Establishing and controlling documents in organizations who are applying information technology and the project of building computing Government service in Vietnam Building Office administration management English - Vietnamese Dictionary Establishing, issuing and controlling documents process in organizations who are applying information technology and the ISO 9000 in Vietnam In which, the topic "ISO 9000 and the process of applying in enterprises' offices in HOCHIMINH City" is the one that I am deeply concerned There have been some works concerning the subject ISO and the quality management system but they are just at a general level There is not any work concerning the process of applying ISO in enterprises' offices activities There are some reference books concerning ISO -the quality management Office Administration Management as follows system and Tran Thi Ngoc Huang, HA 9803,2002 Graduation paper Administrative careers, Rachel Letkawitz, Mc Graw-hill, 1997 Course outline • system "Record keeping", of the Government; Nguy~n Van Ke't Content: Forms of administrative the management texts; Methods of editing document; Processing and Preserving records Graduation paper "ISO 9000 -An 9002:1994 to FIDECO corporation", overview and the process of applying ISO Nguy~n Thi Anh NgQc, KA 9603, HUFLIT Content: study the process of applying ISO 9000: 1994 at FIDECO Graduation paper "Some problems of small and medium enterprises in applying ISO 9000", Nguy~n NgQc Anh, KA 9701, DHDL HUFLIT Content: Analyze causes of small and medium enterprises' problems in applying ISO 9000 and submit some proposals Graduation paper "T6 chuc lao dong khoa hoc hoat dong van phong", Nguy~n Thi Nhu~n, HA 9704, HUFLIT Content: Study the way to organize office works scientifically Graduation paper: "T6 chuc co ca'u van phOng va cac hoat dong van phOng van phong, doanh nghiep", Phi;lm Thi Bich Huang - HA 9704, DHDL HUFLIT, 2001 Huang dh ap dung Tieu chufin ISO Dich vu Hflllh chinh, T6ng CI;lC tieu chufin luang chilt lu