Some suggestions about the performance appraisal at casumina corporation

HCMC UNIVERSITY OF FOREIGN LANGUAGES AND INFORMATION TECHNOLOGY DEPARTMENT OF INTERNATIONAL BUSINESS ADMINISTRATION 03roW03ro GRADUATION PAPER TOPIC: SOME SUGGESTIONS ABOUT THE PERFORMANCE AT CASUMINA APPRAISAL CORPORATION Student's name ': NGUYEN NHV QUYNH BAo NGQC I Class : KD0305 Advisor : Dr NGUYEN HUU THAN I > ACKNOWLEDGEMENT In order to accomplish this graduation thesis, I would like to express my thankfulness to the professors at HUFLIT University who have equipped me with the essential and useful knowledge about the economic and social in general as well as the business administration field in particular I wish to express my sincere appreciation to my advisor Dr Nguyen Huu Than because of his helpful guidance and comment with whole heart My heartfelt appreciation also goes out to the CASUMINA Corporation, expressly to Human resource department's staff who creates the good conditions as well as supplies the necessary documents relating to my thesis After the period of probation, I could obtain some valuable working experience for my job in near future With own heart, I would like to thank my family and friends who always stand by to encourage and help me so much July 2007 Nguy€n Nhu Quynh Bao NgQc THE ADVISOR'S COMMENTS • During the period of advising Nguyen Nhu Quynh Bao Ngoc with the topic "Some Suggestions about the Performance Appraisal at CASUMINA" I have some 'remarks as follows: ' ABOUT THE STUDYING ATTITUDE ,Nguyen Nhu Quynh Bao Ngoc has had a serious working attitude, She has been serious about correcting her thesis many times and has contacted the advisor regularly With all of her enthusiasm she has successsfully completed her paper in compliance with HUFLIT requirements ABOUT THE FORM • • The research paper cuver is designed in accordance with the school sample • The paper layout is arranged clearly, elegantly, and the chosen font is easy to read; the colored paper at the beginning of each chapter helps readers distinguish different chapters easily • The "table of content" pages are laid out clearly and brightly and the numerical codes \ire set in line with the school regulations • The figures list page i~ set after the "table of content "pages • The paper has introduction at the beginning of each chapter to introduce the main headings of individual chapter In addition, there is a summary paragraph at the end of each chapter so that it,can cover the whole chapter • Tlie paper has enough illustrated figures and charts with notes and quotations of the reference materials coded scientifically (the initial number is the chapter ordinal number, and next number is figure and chart ordinal number) • The top, bottom, left, and right margins of the paper sheets are appropriate to the international standards • The paper consists f"footnotes" cited from 10 references t hat a re arranged aphabetically in accordance with the international standards • The style is concise and clear-cut • The introduction chapter meets the requirements of a research paper including the purpose, the scope of the paper, research methods, and its contents ABOUT THE CONTENTS The research paper is logically structured In addition to the introduction chapter, the paper begins with chapter "an overview of Casumina Corporation" to explain its history, the organizational structure and business activities Next, the II > author presents the theoretical bases of performance appraisal in Chapter The main parts are in the next two chapters Chapter analyzes performance appraisal at CASUMINA including the policies affecting the performance appraisal, the appraisal process, the methods and criteria of performance appraisal Based on this analysis, she concentrates on "Some Suggesiions about the Pe,formance Appraisal at CASUMINA" in chapter All of her suggestions are feasible CONCLUSION Considering the seriousness of the author in her preparation of the research paper as well as the seriousness in the scientific approach, I appreciate highly the research paper and recommend that the Board of Examination allow Nguyen Nhu Quynh Bao Ngoc to defend and pass this research paper with a very good grade, Hochiminh City, July 10, 2007 Dr Nguyen Huu Than III COMMENTATOR'S ASSESSMENT > iv I ~ COMPANY'S COMMENTS v ABSTRACT The integration process into the worldwide communities of Viet Nam has been approaching a new stage, the essential stage in implementing international engagements and agreements Viet Nam expects to establish economic relations to many countries in the world From then, Vietnamese business will have a plenty of chances also the challenges to overcome There will be awful lots of obstacles for internal companies in the competition with foreign giants If any company does not have sufficient ability to join in this competition, it can not survive In the past, it was believed that the company was strong or not depending on the tangible assets they owned for instance the capital, the factory, machinery, and so on Nowadays, still there is one more very valuable asset that is the human force If a company is equipped with the modern technical system, without the human being to operate it, it will become useless This graduation paper would like to provide some suggestions about the performance appraisal in CASUMINA With the current performance appraisal, CASUMINA might be still in good position and face no problems However, for the growth of business, the success of company in the future after equitizing, the analyzing and suggestions carried out in this paper will be necessary and used as the helpful references for CASUMINA vi CONTENTS Page Acknowledgement Advisor's comments 11 Commentator's assessment IV Company's comments v Abstract vi Contents V11 List of table, figures, illustration XI INTRODUCTION Research paper objective Scope of the research Research method Contents CHAPTER 1: OVERVIEW OF CASUMINA CORPORATION I THE HISTORY II ORGANIZATIONAL STRUCTURE 11 A Organizational Structure 12 B Function of Each Department 13 C Human Resource Features In Casumina 15 III THE BUSINESS ACTIVITIES SUMMARY 18 23 vii L CHAPTER 2: THEORETICAL BASES OF PERFORMANCE APPRAISAL I THE ROLE OF PERFORMANCE APPRAISAL A Definition 26 26 B Role of Performance Appraisal to Human Resource Management 27 Human Resource Planning 28 Recruitment and Selection 28 Training and Development 28 Career Planning and Development 29 Compensation Programs 29 Internal Employee Relations 29 II RESPONSIBILITY FOR PERFORMANCE APPRAISAL 30 A Immediate supervisor 30 B Subordinates 30 C Peers 31 D Self- appraisal 31 E Customer appraisal 31 III TYPICAL PERFORMANCE APPRAISAL METHOD 33 A Performance Appraisal Process 33 B Method 33 IV PROBLEMS IN PERFORMANCE APPRAISAL 41 viii V CHARACTERISTICS c OF AN EFFECTIVE PERFORMANCE APPRAISAL SYSTEM 43 Job- related criteria 43 Performance Expectations 43 Standardization 44 Trained appraisers 44 Continuous Open communication 45 Performance Reviews 45 Due process 46 SUMMARY 46 CHAPTER 3: ANALYZING PERFORMANCE APPRAISAL AT CASVMINA I THE POLICIES AFFECTING THE PERFORMANCE APPRAISAL OF CASUMINA 48 A The policies for employees 48 B Working condition 52 C The objectives and developing strategies of CASUMINA 53 II ANALYZING PERFORMANCE APPRAISAL PROCESS 55 A Performance Appraisal Process of Management and Staff 55 B Performance Appraisal Process of factory Workers 56 III METHOD OF PERFORMANCE APPRAISAL A Rating Scale 57 B Work Standard 57 IV CRITERIA FOR PERFORMANCE APPRAISAL 57 ix Appendix ONG • PHI) TUNG VONG D~M CAO SU SEAL & O-RING VAN VALVES OAYCOUROIS CONVEYOR BELT OAYTHUN RUBBER BANO 82 Appendix us- Q:••~~ ISO 14001:1996 ISO 9001 : 2000 CerU",011i)t~liW e ntucHUAN NH~T eAN IlS 04236 83 Appendix 84 Appendix 58 SAN XUAT TIET KI~M, TO ewe NO! 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