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S T R A T E G Y E V A L U A T IO N : C A S E S T U D Y IN V IE T N A M T E C H N O L O G IC A L A N D C O M M E R C IA L J O IN T -S T O C K B A N K nWNfi ЙМ f Submitted by Г4Т TRAN THI THANH MAI Supervised by Ms HOANG HUONG GIANG (MBA - MSC) A thesis subm itted as a re q u ire m e n t fo r the degree o f B a ch elo r o f Business A d m in is tra tio n HANOI UNIVERSITY FACULTY OF MANAGEM ENT AND TOURISM H anoi Decem ber 2009 JWNfi ĩiim ìH ệM ^ и т с іт А і A B ST R A C T The financial turm oil and economic downturn at home and abroad posed big challenges for Vietnamese economy in general and banking industry in particular It is the time that banks explicitly expose their strengths and weaknesses given the d iffic u lt circumstances Therefore, it is necessary fo r banks to deliver evaluation o f current strategy to examine whether it is suitable to achieve their goals and adaptive to environmental change W ithin the scope o f a personal research, this thesis is fille d with ambition to study strategy evaluation o f Vietnam Technological and Commercial Joint-Stock Bank by performing external and internal environment audit o f its current base strategies which are applied for long-term period 2005-2010 A model that examines the effects o f investing in fixed asset, human resources, network extension, product offerring to total operating income is b u ilt up as part o f strategy evaluation Based on results from external and internal audit, the thesis w ill evaluate current sưaiegies o f Tcchcombank using four criterio which arc consonanco, consistency, advantage and feasibility The results from model and environmental audit as well as four criteria indicate that Techcombank’ s strategies fit w ith its current situation, not only boost the bank’ s performance but also adapt to change There is no need to change these strategies because they ensured sustainable development for Techcombank Nevertheless, some actions should be taken into account to improve notable weaknesses o f the bank This thesis comprises o f 104 pages in which 80 pages belong to the main text from introduction to conclusion part The main text has totally 21,150 words S T A T E M E N T O F A U T H O R S H IP “ Except where reference is made in the text o f the thesis, this thesis contains no material published elsewhere or extracted in whole or in part from a thesis o r any other degree or diploma No other person’ s w ork has been used without due acknowledgement in the main text o f the thesis This thesis has not been submitted fo r the award o f any degree o r diploma in any other tertiary institution.” Student signature Tran Thi Thanh Mai ACKNOW LEGEM ENT First and foremost, I would like to show my gratitude to my supervisor - Ms Hoang Huong Giang - who are always full o f enthusiasm and aspiration, w illin g to answer my questions, provide me immediate suggestions and valuable feedbacks throughout the thesis progress M y sincere thanks go to all lecturers o f the Faculty o f Management and Tourism who provide me not only knowledge but also skills to live in my life I had the greatest time ever in my student life at this second home I want to send my great thanks to M r Do Manh Hung, an auditor o f KPM G, fo r his support and suggestion in my research work W ithout your assistance, many ideas would never come in my mind I truly appreciate friends from C F A V N in providing me a lot o f valuable data and information related to Vietnamese banking industry I am really happy when approaching these materials because they are very Iisefìil for me to gain more knowledge about banking sector and support me a lot to deliver external audit in my thesis Furthermore, I want to send many thanks to my CFA classmates at AFTC for your support and encouragements A warm hug sent to LTS group - my special friends in 4K05 for always making me laugh even when I feel tired W ithout you, I would lack the motivation to complete the thesis I am especially grateful to my lovely fam ily for the indulgence and support to me Finally, I would like to send m y deepest thanks to my “ C H IC K E N ” Your endless encouragement and caring have revived my belief and aspiration to complete the thesis This work is dedicated to you No project is the work o f only its author The contribution o f all o f you makes this research possible TABLE O F C O N TEN TS A B STR AC T STATEM ENT OF A U T H O R S H IP A C K N O W LE D G E M E N T T A B LE OF CONTENTS LIST OF TABLES A N D FIG U R E S LIST OF A B B R E V IA T IO N S 18 91의 2 2 2 C H A P T E R 2: L IT E R A T U R E R E V IE W •• Commercial bank and retail banking Strategy evaluation d e finition 2.1 s ia te g y 2.2 Strategy evaluation Strategy evaluation steps 3.1 External environment audit 3.2 Internal environment audit Importance o f strategy evaluation Corporate governance in banking industry Key success factors for banking industry 5 ( H A P TK R 1: IN T R O D U C T IO N Background o f the research Problem Identification Attempt to solve the problem Research significance 4.1 Vietnamese banking industry 4.2 Vietnam Technological and Commercial Joint-Stock bank 4.2.1 Missions 4.2.2 V isions 4.2.3 Long-term strategies and directions period 2005-2010 4.2.4 Company inform ation The research 5.1 Purposes o f the research 5.2 Research contribution 5.3 Scope and lim itations o f the research 5.4 8 53 83 83 93 03 03 ( H A P T K R 3: M K T H O D O L O G Y Research methodology Research questions Data analysis 3.1 Model specification 3.2 Assumptions 3.3 Hypothesis Eview results 4 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 42 42 42 43 4 9 5 5 5 ^ 3 7 7 ( И А Р М к 4: K IN IM N (;S Techcombank’ s external environment audit 1.1 General environment - PEST analysis 1.1.1 Legal and p o litic a l 1.1.2 Econom ic 1.1.3 Socio-cultural 1.1.4 Technological 1.1.5 PEST Summary 1.2 Industry environment - Porter’ s Five Forces Model o f Competition 1.2.1 Threats o f new entrants 1.2.2 Competitive riv a lry 1.2.3 Threats o f substitute products 1.2.4 Suppliers’ bargaining power 1.2.5 Buyers’ bargaining power 1.2.6 Porter’ s Five Forces Sum m ary 1.3 Competitors analysis 1.4 Customers analysis Techcombank's internal environment a u d it 2.1 Finance 2.2 Operation 2.3 Human Resources Management 2.4 Marketing 2.5 Product Development 2.6 Corporate Govomanco 2.7 SWOT analysis Measuring performance 3.1 Consistency 3.2 Feasibility 3.3 Consonance 3.4 Advantage 8 8 82 28 BIB 니 O G R A P H Y APPENDICES ( líA P T E R Ỏ : C O N C L U S IO N Summary Key findings and recommendations Future research opportunities C H A P T E R 5: DISCUSSIONS ON FIN D IN G S Answers to research questions Recommendations Implications for management Lim itations 58 58 58 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an L IS T O F T A B L E S A N D F IG U R E S I I IS I O F T A B LE S Table I : F oreign strategic shareholders o f several JSCBs o f Vietnam 14 Table : Techcombank products and services 17 Table : Key fin a n c ia l indicators in evaluating a bank 30 Table : E ffect o f general environm ental conditions on Techcombank 49 Table : P o rte r fiv e forces m odelfo r Techcombank 57 Table 6: C haracteristics o f strategic groups in banking sector 59 ᄀ Table ᄀ: Techcombank fs fin a n c ia l h ig h lig h t 2003-2008 64 Table : F in a n c ia l results in 2006 65 Table 9: F in a n c ia l results in 2007 65 10 Table 10: F in a n cia l results in 2008 65 11 Table 11: Techcombank’s fin a n c ia l tio s 2005-2008 67 ¡2 Table 12: C om paring fin a n c ia l tio s o f the fo u r largest JSCBs in 2008 68 Ì3 Table 13: T inin g courses to employees 2005-2008 73 14 TubU 14: Tcchcombank S W O T a n a ly s is 80 11 L IS T O F F IG U R E S Figure 1: R elative size o f top 17 C om m ercial Banks in term o f asset 12 Figure : Numbers o f banks in Vietnam p e rio d 199 Ì -2007 12 Figure : C re d it and deposit grow th in p e rio d 2002-2007 ¡3 tig u re 4: com m ercial bank m odel 21 tig u re : A comprehensive management model 24 Figure : P o rte r fiv e fo rce s o f com petition m odel 28 ᄀ Figure / : A fram ew ork fo r analysing service m arketing 32 Figure : Service m arketing system fo r banking 32 Figure 9: Vietnam G DP p e rio d ¡995-2007 44 10 Figure 10: Trade balance in Vietnam 1999-2007 44 / F igure 11: In fla tio n rate in Vietnam 2003-2008 44 12 Figure 12: С re d it-Money Supply-С P I grow th 2002-2007 45 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 13 Figure 13: M ilestones in interest rate p o lic y amendment 46 14 Figure 14: Relative top 17 com m ercial banks in term o f chattered c a p ita l 51 ¡5 Figure 15: M arket share o f Vietnamese banks 52 16 Figure 16: Strategic group m apping o f banking sector in Vietnam 58 17 Figure 17: Personal customers deposit 61 18 Figure 18: Breakdown o f personal customer deposit 61 19 Figure 19: S tructure o f corporate custom ers 62 20 Figure 20: Loans to economic institutions by sector 62 21 Figure 21: Techcombartk's earnings structure 2007-2008 66 22 Figure 22: C a p ita l tio 2003-2008 .66 23 F igure 23: C hatterred C ap ita l o f Techcombank 1993-2009 67 24 F igure 24: N on-perform ing loan 2003-2008 68 25 Figure 25: Loan to deposit tio s 2003-2008 69 26 Figure 26: N et interest m argin 2003-2008 69 27 Figure 27: Return on asset 2003-2008 70 28 F igure 28: Breakdown o f s ta ff 72 29 Figure 29: Tecitcom bank risk governance stru ctu re 79 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an I IS T O F A B B R E V IA T IO N S SBV: State Bank o f Vietnam SOCB: State-owned Commercial Bank JSCB: Joint Stock Commercial Bank F JV B : Foreign and Joint-Venture Bank SM Es: Small & Medium Sized Enterprises W T O : World Trade Organisation IM F : International Monetary Fund Techcom bank: Vietnam Technological and Commercial Joint-Stock Bank TSOs: Techcombank’s Sale Outlets A C B : Asia Commercial Bank STB: Sacombank A T M : Automated Teller Machine POS: Point o f Sale N P L : Non performing loan N IM : Net Interest Margin C A R : Capital Adequacy Ratio R O E : Return on Equity R O A : Return on Asset V N D : Vietnam Dong USD: US Dollar Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan 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77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Lai, N.D, Thừa ngán hàng, thiểu sản phàm , [online] Available at URL: http://ww\v.vneconomv.vn/2()()S()K22 I 22359943P0C thua-ngan-hang-nhung-thicu-sanpham.htm (Accessed on 10th Sep 2009) SaiGon Economic Times, R eta il Banking: P rom ising Land, [online] Available at URL: 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Luan van Luan an Do an Ngoe Chau, Viet Nam ch i tỳ USD cho kích cầu, [online] Available at URL ỉìttp://vvvv\v.vnexpress.neưGL/Kinh-doanh/2009/04/3[ÌA0E35AA (Accessed on 17th Oct 2009) VnEconomy, Anh hưởng khủng hoảng tà i chỉnh toàn cầu đến Việt Nam : Được mất, [online] Available at URL: http://www.vneconomv.vn/2008IQ 16011018103P0C6/anhhuorm-khunu-hoang-tai-4： hinh-den-viet-nam-düoc-va-mat.htm (Accessed on 15th Oct 2009) G lobal Moody, C re d it Research, [online Available at URL: http://www.mood vs.com/cusưcontent/content.ashx?source=StaticContent/Frec%20Pages/P roducts%20and%20Services/Downloadablc%20Files/four%20Vietnamesc%2Qbanks.pdf (Accessed on 18th Oct 2009) SSI, B anking Investm ent View R eport， [online] Available at URL: http://ria.ssi.com.vn/Download/Eng research/CompanV report/FPT Investment V iew Up date % 0 % 0 s s \ R c s c a rc h pd f (A c c c s s ᄋd o n 19th O c t 0 ) Vu Hai, Chỉnh thức kết n ổ i S m artlink v i Banknetvfiy [online] Available at URL: http://www.taicninhdicntu.vn/Home/Ngav-235-Chinh-thuc-ket-noi-Smartlink-voiBanknetvn/20085/ỉ j5 d fis (Accessed on 13th Oct 2009) Vietstock, Những cáu chuyện Techcombank, [online] Available http://vietstock.com.vn/tianvon/lndex.aspx?ArticlelD::::85948&ChannellD-37 at URL: (Accessed on 18th Oct 2009) M inh Due, Biến ngân hàng đ ổ i thù thành đòng minh, [online] Available at URL: Н и р ^ /у у у у л у у п с с о п о т у у п ^ о о в о ^ з ỉ Ị 1628477P0C 6/hicn-nuan-hcinu-üoi-lhu-thanh-donL?- minlì.htm (Accessed on 19th Oct 2009) 92 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Chu Manh Quan, Cạnh tra n h ngàn hàng : Bất đầu từ đáu, [online] Available at URL: http://ww w ■saga■Vn/ Vjgvv aspx?id^711I (Accessed on 19 Oct 2009) Luu Ha, N âng cao vai trò quản t r ị rù i ro, [online] Available at URL: http ¡//\ѵѵѵѵкП£иоИаіЫеіиюп^ fault aspx (Accessed on 3th Nov 2009) Ha Nguyen, Thay đổi cau quản lỷ rủ i ro tro n g ngân hàng, [online] Available at URL: http://www.vncconomv.vn/200902091033457 ỈOPOC6/thav-doi-co-cau-uuan-lv-rui-rotron^-ngan-hang.htm (Accessed on 3th N ov 2009) Dong Trang, Chiến lược M a rketin g cho ngán hàng bán lẻ Việt Nam , [online] Available at URL: http://ngheanstudents.org/shovvthrcad.php?p=7873 (Accessed on 18th Oct 2009) Vietnamnet, Techcombank 一 K iên tr ì mục tiê u p h t triể n bền vừng, [online] A vailable at U R L : h ttp :/ 八v w w v n r C ) c o i» v n /v n /tm tu c s u k ic n /4 /in J c x q s p x ( A c c c s s c d o n th O c t 2009) VnExpress, Nhân viên Techcombank làm lộ thông tin cùa knacK [online] Available at URL: http://vAvw.vtc.vn/bvntd/435-2174 Ị 9/nhan-vien-techcombank-lam 니o-thona-tin-cuakhach.htm (Accessed on 15th N ov 2009) Gia đình Xã hội, Nhân viên ngân hàng Techcombank cầm nhầm 50 triệ u đòng khách, [online] Available at URL: http://tintuc.timnhanh.com/xa hoi/20090220/35A8E923/ (Accessed on 15th Nov 2009) VnMedia ，Cán ngân hàng Techcombank b ị íru y tồ tộ i tham tà i sản, [online] Available at URL: http ：\ icthao.vП/An-ninh-Phap 니니aưran-hcbNuan-hanu-Techcombankhi-trij\-to-ve-k)i-iham-o-tai-san/65 Ị 2265 Ị (2 Ị (Accessed on 15th Nov 2009) 93 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Đắt Việt, Hệ íhổng ATM cùa Techcombank b ị tê Hệt, [online] Available at URL: http://www.tinmoi.vn/Ha-Noi-He-thong-ATM-cua-lechcombank-bi-lsquotc-lietrsquQ0413158.html (Accessed on 10th Nov 2009) An Ha, H iến nhiều kế xừ ỉỷ nợ xấu cho ngán hàng, [online] Available at URL: http://vvww.tin247.com/%£ ：2%80%9Chien nhieu ke%E2%80%9D xu l\ no xau cua ПЦ an harm-3-21453306.html (Accessed on 15th N ov 2009) D TC K ，Ngân hàng bảo hiểm bán chéo sản phầm tà i chinh: Thời điểm bùng no, [online] Available at U RL: http://atpvietnam.com/vn/thongtinnganh/38409/indcx.aspx (Accessed on 17th N ov 2009) Vietnam Economic Times, N điểm yếu g iả i pháp cho hệ thống ngàn hàng Việt Nam, [online] Available at URL: http://vinamap.vn/forum/showthread.php?t=33138 (Accessed on 18th N ov 2009) 94 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an A PPENDICES G roups o f banks in V ietnam based on to ta l A sset M ileston es o f T echcom bank’s su ccess D ata for running Eview D ata used to draw strategic grou p m apping T echcom bank’s branch netw ork T ecb com b an k ’s o fficia l w eb site T ech com b an k 9s C orp orate G overnance S tru ctu re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an G roup SOCBs ! Group (TA>46,000 ЫІІІОЛ) O roup2 (15,000 bn < TA < 45,000 bn) Group (TA < » 16,000 billion) Bank Total Asset in m illion (2008) Vietcombank BIDV Agribank Vietinbank MHB JSCBS ACB Sacombank Techcombank Eximbank MB SCB VIB Dong A MSB Habubank SeAbank Southern Bank VP Bank SHB Ocoen AnBinh Oricombank HDB NASBank Lien Viet Petrolimex Nam A Viet Nam Tin Nghia Gia Dinh Dai A Kienlongbank Western Bank TienPhong Bank Ficombank Vietbank 219,910,207 246.494,323 372.329.526 195.978.261 N/A 105.306,130 68.438.569 59,508,789 48,750.681 44.346.106 38,596,053 34J19.057 34,490,700 32.626.054 23,606.717 22,473,979 21,158,519 18,587,010 14.381.310 14,001,336 13.731.691 10,094,702 9.557,062 8,582,199 7,452,949 6,184,199 5.891.034 5,031,892 3,348,407 3,133.749 2,939,018 2,661,681 2.418,643 1,479.142 267 312 Source: лев \s Report 2009 96 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Appendix 2: Milestones of Techcombank's Success V car 2006 O rganization Prize "International Payment” Award Bank o f New York — — ■- ■ ■■ ■画■ ■ ■ Golden cup for “ A better society and Vietnam General Federal o f Labor stable development” Award “ The first JSCB o f Vietnam” ranking M oody - credit rating agency, the world top ranking reputed organization “ Golden Star o f Vietnam” Young Enterprises Association 2ШГ7 Leading bank in technological applications and solutions Financial Insights 2008 “ Top Trade Services 2007” M inistry o f Industry and Commercial “ M ost Favored services company in 2008” “ Golden Star o f Vietnam” Voted by readers o f Sai Gon Marketing Newspaper Young Enterprises Association “ Prestigious securities trademark and the top joint-stock company of Vietnam” “ M ost active issuing bank in East Asia in 2008” State Securities Committee and Security Magazine “ Unique big enterprise w ith Effective IT Application in 2008” M inistry of Communication “ Strong Trademark o f Vietnam” in 2006, 0 ,2 0 Vietnam Economic Times International Finance Corporation Inform ation and Source: Sum m arized fro m Techcom bank、 s annual reports 97 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Appendix 3: Data fo r ru n n in g Evie 하 Total Income 13 « « e 311.61 386.23 494 90S 1398 2Ѳ53 8382 PPE 33 38 68 148 336 642 1.480 377 466 685 1039 1584 2929 4224 13 14 26 42 87 130 169 19 20 26 46 53 60 64 Source: Techcombank 's o ffic ia l website, A nnual Reports 98 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Appendix 4:Evie 하 Results Equation - Total income and PPE Investment Dependent Variable: Tl Method: Least Squares Date: 11/28/09 Time: 14:11 Sample: 1999 2008 Included observations: 10 ТІ=С(1)+С(2ГРРЕ C(1) c ( 2) R-squared Adjusted R-squared 8.E o f regression Sum squared resld Log likelihood F-stati3tic Prob(F-statỉstỉc) Coefficient Std Error t-Statistic Prob -39.07245 5.420019 136.5660 0.260548 -0.286107 20.80236 0.7821 0.0000 0.9Ѳ1Ѳ49 0.979580 364.5543 1063198 -72.06042 432.7382 0.000000 Mean dependent var S.D dependent var Akaỉke Info criterion Schwarz criterion Hannan-Qulnn enter Durblrv-Watson stat 1483.953 2551.122 14.81208 14.87260 14.74570 1.767176 E q u a t io n - T o t a l incQ m e a n d H u m a n R e s o u r c e Dependent Variable: Tl Method: Least Squares Date: 11/28/09 Time: 14:14 Sample: 1999 2008 Included observations: 10 TI=C(1)^C(2)*HR C(1) C(2) R-squared Adjusted R-squared S.E o f regression Sum squared resid Log likelihood F-statỉstỉc Prob(F-statìstic) Coefficient std Error t-Statistic Prob -616.7682 1.756162 407.2939 0.231382 -1.514308 7.589870 0.1684 0.0001 0.878060 0.862818 944.8880 7142507 •81.58433 57.60612 0.000064 Mean dependent var S.D dependent var Akaike info criterion Schwarz criterion Hannan -ᄋ ulnn criter Durbin-Watson stat 1483.953 2551.122 16.71687 16.77738 16.65048 1.891315 99 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Equation - Total income and N etw ork Extension Dependent Variable: TI Method: Least Squares Date: 11/28/09 Tíme: 14:15 Sample: 1999 2008 Included observations: 10 B=C(1)+C(2)*NE 0(1) c(2) R-squared Adjusted R-squared S.E of regression Sum squared resid Log likelihood F-sỉatl8tỉc Prob(F-statistic) Coefficient std Error t-Statistic Prob -488.3405 39.13281 517.2689 6.911556 -0.944075 5.661939 0.3728 0.0005 0.800287 0.775323 1209.234 11697972 -84.05109 32.05756 0.000475 Mean dependent var S.D dependent var Akaike info criterion Schwarz criterion HannarbQuỉnn crtter DurbirvW atson stat 1483.953 2551.122 17.21022 17.27074 17.14383 1.678944 E quation - T otal in com e and P roduct OfTerring Dependent Variable: T1 Method: Least Squares Date: 11/28/09 Time: 14:16 Sample: 1999 2008 Included observations: 10 T»=C(1)^C(2)*PO C(1) C(2) R-squared Adjusted R-squared S.E of regression Sum squared resld Log likelihood F-statistic Prob(F-statỉstỉc) Coefficient Std Error 느 Statistic Prob -1526.691 92 删 63 1099.801 28.81570 -1.388152 3.195086 0.2025 0.0127 0.560647 0.505727 1793.554 25734699 -87.99321 10.20857 0.012706 Мѳап dependent var S.D dependent var Akaike Info criterion Schwarz criterion HannarvQuInn enter Durbin-W atson stat 1483.953 2551.122 17.99864 18.05916 17.93226 1.223048 100 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Appendix 5: Data used in d w in g strategic group m apping 696,205 168,844 332,265 352,167 Source: C o lìo cto d from лев, BVSCt M o o d y’s R eports、2008 I0 I Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an [icnclix 6: Techcom bank's branch netw ork O ur n e tw o rk in g o f 160 branches and tra n s a c tio n o ffic e s over 29 p ro vin c e s n atio nw ide : N o rth e rn R e g io n s: He Noề: 55 branches & ᄋftic e t H ei Phong: branches s offices s Lao C at: branches & offices »: branches A offices Ouang § Вас Ninh: 2: branches & o fllc M ế • i H *I Duong: branche« & Office« Lang Son: branch Thai Ngưyen: branch Vlnh PhüC：4 branches & offices M B a ctG «ng branch Hung Yen : branches & o fllc e t Phu Tho: branch Thenh H o : branch M iddle Regions: Vw «4 Non«Ал: « I weriw■ 뼤 零 ■ 1» He TWb: v ofllce Hue: branches Dm Nang: branches & о 하C M 상a : branche« Quang Nem: branch Bmh Dinh branch OleLLai: office DakLak: branch Khan»! Noe: a: brant S o u th e rn R e g io n s: Dong branches & offices Ba Rỉa - Vung T*u: branches & offtcee Bmh Duong branches & offices H o Chi Ml nh Ckf 53 Long An: branch An G ang branch Can Tho branche* & office» Source: 丁echcombank, 2008, "A nnual R eport' 102 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Appendix ᄀ: I echcomhank's O fficia l Website H ot line: 1800-! Giử tron niém tin 103 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn