An exploratory study to analyze and evaluate consignment delivery shipping procedure at gvlink co , ltd company

DUY TAN UNIVERSITY FACULTY OF ECONOMICS - FINANCE LOGISTICS & SUPPLY CHAIN MANAGEMENT - - GRADUATION THESIS TOPIC: “AN EXPLORATORY STUDY TO ANALYZE AND EVALUATE CONSIGNMENT DELIVERY SHIPPING PROCEDURE AT GVLINK CO., LTD COMPANY” Instructor : Dr Subhra Rani Mondal & Ms Ho Bach Thu Nguyen Students : Phan Thi Huyen Trang Class : K25HP- QLC2 Student ID : 25204709375 Da Nang, April Year 2023 ACKNOWLEDGEMENT I would like to extend my gratitude to the teachers at Duy Tan University for their continuous efforts in helping me improve my knowledge Through their hard work and dedication, I was able to acquire a deeper understanding of various subjects In particular, I would like to extend my heartfelt thanks to my guide Dr Subhra Rani Mondal who has always been attentive in guiding, supplementing, and correcting mistakes in completing the report Furthermore, I would like to sincerely thank the management board of GVLink Ltd Company, as well as all colleagues in the company in general and those in the import-export department who have helped, guided and provided me with the opportunity to work in the company Finally, I wish all the respected teachers at Duy Tan University good health and success in their teaching careers I also want the Board of Directors and all the colleagues at GVLink Ltd Company outstanding success in their future work Thank you very much! i DECLARATION I declare that I make the contents of this topic under the direct guidance of Dr Subhra Rani Mondal and Ms Ho Bach Thu Nguyen All references used in the theme are clearly and honestly cited by the author, the name of the building, the time, and the publication location I would like to take full responsibility for all invalid copies, violations of training regulations, or fraud The contents of this topic are because I made under the direct guidance of Dr Subhra Rani Mondal & Ms Ho Bach Thu Nguyen Student Phan Thị Huyền Trang ii Table of contents ACKNOWLEDGEMENT i DECLARATION .ii LISOFBBREVIATIONS v LIST OF FIGURES AND TABLES vi INTRODUCTION .1 Rationale Research situation Aims and objectives Scope of the study .3 Research Design and Methodology .3 Structure of the study Chapter THEORITICAL FOUNDATIONS ON CONSIGNMENTDELIVERY SHIPPINGTHEORETICALCO., LTD COMPANY 1.1 Definition and Concepts of Shipping and delivery services 1.2 The Role of Shipping and delivery services and Freight Forwarders in Practice 1.2.1 The Role of shipping services 1.2.2The Role of freight forwarders 1.3 The business scope of freight forwarders 1.3.1 Representing exporters .7 1.3.2 Representing the importer: 1.4 Export services 1.4.1 Definition of export 1.4.2 Role of export 1.4.3 Factors affecting export services 1.5 FCL cargo 10 1.5.1 Definition of FCL cargo 10 1.5.2 Obligations of the parties for FCL service 10 1.6 Legal basis related to logistics activities .11 1.7 Documents related to transportation 12 Chapter CURRENT SITUATION OF CONSIGNMENT DELIVERY AT GVLINK CO., LTD COMPANY 15 2.1 Overview of the Company .15 2.1.1 Introduction to the Company 15 iii 2.1.2 History of formation and development 16 2.1.3 Missions and Values 16 2.1.4 Functions and tasks of the company 17 2.1.5 Organizational Structure 18 2.1.6 Function and duties of departments 19 2.1.7 Customers of GVLink Co., Ltd Company 23 2.1.8 Competitors of GVLink Co., Ltd Company .23 2.1.9 the Business performance of GVLink Co., Ltd in the priest three years, from 2020 to 2022 .25 2.2 The current situation of consignment delivery shipping at GVLink Co., Ltd 27 2.2.1 Consignment delivery activities at GVLink Co., Ltd .27 2.2.2 Procedure of implementing import-export goods delivery service at GVLink Co., Ltd .29 2.3 SWOT analysis on consignment delivery shipping procedure at GVLink Co., Ltd Company .37 2.3.1 Strengths 37 2.3.2 Weaknesses 38 2.3.3 Opportunities 38 2.3.4 Threats 39 Chapter SOLUTIONS TO IMPROVE CONSIGNMENT DELIVERY SHIPPING PROCEDURE AT GVLINK LTD COMPANY 40 3.1 Development orientation of GVLink Ltd Company in the period of 20232027 40 3.2 Recommendation to improve consignment delivery shipping procedure at GVLink 40 3.2.1 Recommendation to improve the company's employees 40 3.2.2 Recommendation for Infrastructure 41 3.2.3 Recommendation for expanding the market .42 3.2.4 Recommendation for minimizing costs 42 3.2.5 Recommendations for Customers .43 3.3 Recommendations for relevant state management agents: 43 CONCLUSION 45 REFERENCES 46 iv LISOFBBREVIATIONS FIATA- International Federation of Freight Forwarders Associations: International Union of Freight Forwarders Associations FCL - Full Container Load: Method of shipping full containers LCL - Less than Container Load: Method of shipping individual items or small quantities of goods MTO - Multimodal Transport Operator: A business that provides transportation services using multiple modes of transportation SDR - Special Drawing Rights: Special currency used by the International Monetary Fund IMF - International Monetary Fuan into an international organisation that promotes international monetary cooperation and exchange rate stability ETA - Estimated Time of Arrival: Expected time of arrival COR - Cargo Outturn Report: Report documenting damaged or lost cargo LOR - Letter of Recommendation: Letter written to support a candidate for a job or admission to an academic program 10 ROROC - Report on Receipt of Cargo: Report documenting the represented cargo by a vessel 11 CFS - Container Freight Station: Facility used for consolidation LCL shipments 12 CY - Container Yard: Area used for the storage of shipping containers 13 FCR - Forwarder's Certificate of Receipt: Document that serves as evidence of the receipt of goods by a freight forwarder 14 L/C - Letter of Credit: Financial document issued by a bank to guarantee payment to a seller of goods or services v LIST OF FIGURES AND TABLES FIGURES Figure 2.1 GVLink’Figure15 Firgure 2.2: Organizational Structure Chart .18 Figure 2.3: Business performance of GVLink Co., Ltd in Threehe past 26 years (2020-2021-2022) 26 Figure 2.4: Procedure flowchart 29 Figure 3.1: Custom declaration in ECUS5 32 Figure 3.2: Custom declaration in ECUS5 33 Figure 3.3: Custom declaration in ECUS5 33 TABLES Table 2.1 Business performance of GVLink Co., Ltd.then the past years (20202021-2022) 28 vi INTRODUCTION Rationale Due to the integration of the regional and global economies, Vietnam has been continuously developing its economic activities It has been promoting exporting and importing various products and services to other countries The increasing demand for these goods has resulted in a need for more transportation capacity Logistics and services are essential to the country's development as they help transport various goods and services Unfortunately, it can be costly for importers and cargo owners to work with shipping companies Through the help of logistics companies, businesses can lower their costs Researching issues related to international delivery is an urgent requirement for those working in consignment delivery shipping, import and export of goods I was exposed to the logistics industry during my studies at Duy Tan University This knowledge, combined with my experience, led me to become an intern at a reputable company known as GVLink During the internship, I gained a better understanding of the logistics industry and the connection between the knowledge taught by my professors and the practical work in this field I have summarized what I learned through my thesis: “AN EXPLORATORY STUDY TO ANALYZE AND EVALUATE CONSIGNMENT DELIVERY SHIPPING PROCEDURE AT GVLINK CO., LTD COMPANY.” Research situation 2.1 Research Topic: An Analysis of Export Process Challenges Faced by Vietraco Joint Stock Company (2020) Author: Nguyen Thi Phuong Mai, a student at the Foreign Trade University, Hanoi Research Results: The study analyzed the challenges Vietraco Joint Stock Company faced in exporting The study found that such difficulties as high transportation costs, fluctuating exchange rates, and intense competition significantly impact the company's export performance The study recommended that the company adopt measures such as diversifying its product portfolio, developing a long-term strategy to address exchange rate fluctuations, and strengthening relationships with suppliers to reduce transportation costs The study also emphasized the need for the company to develop the skills and knowledge of its employees to manage the export process effectively 2.2 Research Topic: Enhancing the Export Process of An Phuoc Joint Stock Company (2019) Author: Nguyen Thi Hong Hanh, a student at the University of Economics, Ho Chi Minh City Research Results: The study analyzed the export process of An Phuoc Joint Stock Company and identified the challenges faced by the company The study found that factors such as inefficient logistics management, weak product competitiveness, and inadequate financial resources significantly impact the company's export performance The study recommended that the company invest in modern logistics systems, improve product quality, and diversify its portfolio to enhance its export competitiveness 2.3 Research Topic: An Evaluation of the Factors Affecting Import Process Efficiency of Saigon Co.op Trading Joint Stock Company (2018) Author: Nguyen Van Phong, a student at the University of Economics and Law, Ho Chi Minh City Research Results: The study evaluated the factors affecting the import process efficiency of Saigon Co-op Trading Joint Stock Company The study found that complex import procedures, inadequate logistics infrastructure, and inadequate staffing significantly impact the import process's efficiency The study recommended that the company streamline import procedures, invest in modern logistics infrastructure, and develop its employees' skills and knowledge to improve the import process's efficiency