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MINISTRY OF EDUCATION AND TRAINING VIETNAM NATIONAL UNIVERSITY – HO CHI MINH CITY UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES LE THANH NGUYET ANH THE EFFECTIVENESS OF FEEDBACK FROM LEARNERS SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF TESOL Supervisor: DENNIS BERG, Ph.D HO CHI MINH CITY – 2009 CERTIFICATE OF ORIGINALITY I certify my authorship of the thesis submitted today entitled: THE EFFECTIVENESS OF FEEDBACK FROM LEARNERS in terms of the statement of Requirements for Theses in Master’ s Programmes issued by the Higher Degree Committee HoChi Minh City – 2009 LÊ THANH NGUYỆT ANH RETENTION AND USE OF THE THESIS I hereby state that I, LÊ THANH NGUYỆT ANH, being the candidate for the degree of Master of TESOL, accept the requirements of the University relating to the retention and use of Master’ s Theses deposited in the Library In terms of theses conditions, I degree that the original of my thesis deposited in the Library should be accessible for purposes of study and research, in accordance with the normal conditions established by the Library for the care, loan or reproduction of theses HoChiMinh City -2009 LÊ THANH NGUYỆT ANH ACKNOWLEDGEMENTS I, the author of this thesis, would like to express my deepest gratitude to: - Dr Dennis Berg, my thesis supervisor - Dr Lê Hoàng Dũng – Vice Dean of the Department of English Linguistics of the Faculty of English Linguistics and Literature, HCMC University of Social Sciences and Humanities - all the staff members of Foreign Language Group of Cao Lanh No.1 High School - and my family, especially my mother for their strong moral support, encouragement and valuable suggestions they give me during the writing up of this thesis ABSTRACT This study explored the effectiveness of feedback from learners in communicative language classrooms The thesis was entitled “The effectiveness of feedback from learners” at Cao Lanh No.1 High School The study aimed to describe the real situation of teaching and learning English in rural area that led to students’ passiveness and shyness The empirical studies investigating the feedback from learners were examined to determine if feedback could lead to substantial changes in students’ learning style over the long term and to find out what factors are necessary for effective feedback The review of literature revealed that feedback could have an impact on learners’ learning style if teachers follow the necessary procedures: assessment of learners’ needs, responses, students’ questions, and employment of methods that helped students become confident, had motivation in learning English as well as have a close relationship with their teachers The research was conducted as follows: (1) a questionnaire asking students about their activeness in class, desire of being asked ideas by the teachers, and teachers’ attitude in order to search for what learners’ needs; (2) students’ comments on their previous English teachers to find out students’ expectation from their teachers in learning English; (3) a questionnaire asking English teachers about feedback from learners so as to figure out their thought of this and whether their having ever applied it in their teaching process; (4) the result of pretest and posttest to demonstrate students’ improvement What had been withdrawn in findings revealing that almost students liked to ask their teachers for things that they did not understand in learning English Through feedback from learners, the students changed their mind actively and became more confident in English class Moreover, the.interaction between the teachers and the students was improved From this point of view, the effectiveness of feedback form learners is recommended to better learners’ ability and inspiration in learning English LIST OF TABLES Table 3.1: Students Place of Residence………………………………………… 38 Table 3.2: Control Students Place of Residence……………………………… 38 Table 3.3: The time they have taught up to now……………………………… 39 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an LIST OF FIGURES AND HISTOGRAMS Figure 2.1: The interaction between teacher and learners through feedback……31 Figure 2.2: The interactive process between teacher and student……………….33 Histogram 4.1: Experimental group’s pretest……………………………………….48 Histogram 4.1: Experimental group’s postest………………………………………49 Histogram 4.3: Control group’s pretest…………………………………………… 49 Histogram 4.4: Control group’s posttest……………………………………………50 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an TABLE OF CONTENTS Certificate of originality …… Retention and use of the thesis …… Acknowledgements …… Abstract …… List of tables ………………………………………………………………………… List of figures and histograms …….8 Table of contents …….9 Chapter 12 INTRODUCTION 1.1 PRACTICAL BACKGROUND TO THE STUDY 12 1.2 RATIONALE 15 1.3 AIM OF THE STUDY 18 1.4 ASSUMPTIONS OF THE STUDY 18 1.5 DELIMITATIONS AND LIMITATIONS 18 1.6 OVERVIEW OF THE THESIS 19 Chapter 20 LITERATURE REVIEW 20 2.1 FEEDBACK AND FEEDBACK FROM LEARNERS 20 2.1.1 Feedback 20 2.1.2 Feedback from learners 22 2.2 MOTIVATION 25 2.2.1 The relationship between feedback and motivation 25 2.2.2 Vietnamese rural learners’ motivation 27 2.3 LEARNING STYLES 29 2.4 FEEDBACK AND INTERACTION BETWEEN TEACHERS AND STUDENTS………………………………………………………………………… 29 2.4.1 Feedback relates the interaction between teacher and learners 30 2.4.2 The importance of the interaction of teacher and learners in teaching learning process 33 2.4.3 The interaction of teacher and learners in Vietnam 35 2.5 SUMMARY 36 Chapter 37 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an DESIGN AND METHODOLOGY 37 3.1 RESEARCH QUESTIONS 37 3.2 RESEARCH DESIGN 38 3.2.1 Subjects 38 3.2.1.1 Student subjects 38 3.2.1.2 Teacher subjects 40 3.2.2 Instruments 41 3.2.2.1 Student’s Questionnaires 41 3.2.2.2 Questionnaires to teachers 42 3.2.2.3 Testing 43 3.2.3 The Procedure 43 3.3 SUMMARY 44 Chapter 44 DATA ANALYSIS, DISCUSSION OF RESULTS AND FINDINGS 44 4.1 DATA ANALYSIS 44 4.1.1 Students’ evaluation of their previous English teachers and subject : 45 4.1.1.1 Experimental group’s responses 45 4.1.1.2 Control group’s responses 45 4.1.2.1 Experimental group’s responses 46 4.1.2.2 Control group’s responses 46 4.1.3 Teachers’ responses 47 4.1.4 Students’ results from tests 49 4.1.4.1 Experimental group 49 4.1.4.2 Control group 51 4.2 FINDINGS …………………………………………………………………………………………………………………………………………….50 4.2.1 Teachers’ teaching methods 52 4.2.2 Teachers should use feedback more actively and usually 53 4.2.3 Teachers should positively reply any feedback which students bring up 54 4.2.3.1 The way teachers apply feedback from learners 54 4.2.3.2 The way to respond the students’ contributions 55 4.2.3.3 Teachers’ enthusiasm 56 4.2.3.4 Teachers’ attitude 57 4.2.4 Encouraging learners to raise questions 58 4.2.5 Teachers should also make known these students’ feedback to whole class 59 4.2.6 Teachers should have some measures to make student’s feedbacks that will become positive and honest 60 4.2.7 Teachers should consider feedback as students’ problem 61 10 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX2C Teacheres’ questionnaire responses Table 1: Students’ address and their interest in English Question 4: Where the majority of your students live? In promote areas In the countryside In town or city Question 8: According to you, how your students interest in English? Very A little Not very much Much bit Not much much 1.4% 0.0% 5.7% 1.4% 4.3% 1.4% 1.4% 20.0% 20.0% 15.7% 2.9% 8.6% 8.6% 5.7% 2.9% Table 2: Motivation in teaching English Question 5: How you think about motivation in teaching English? Extremely important Important Rather important Not important Absolutely not important Total Frequency 52 11 70 Percent 74.3 15.7 5.7 2.9 1.4 100.0 Table 3: The interaction between teacher and learners’ learning English ability Question 6: Do you think that the interaction between you and your students will affect their process of learning English? Absolutely no No A little bit Yes, rather much Yes, very much Total Frequency 16 11 19 18 70 Percent 22.9 8.6 15.7 27.1 25.7 100.0 Table 4: The frequency of students’ asking questions Question 7: How often your students ask you? Very often Often Usually Sometimes Rarely Total Frequency 20 28 70 99 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Percent 10.0 11.4 10.0 28.6 40.0 100.0 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Table 5: The way of students’ asking their questions Question 8: What is the way that your students raise their questions? Under your urging At any time they want in the process of teaching 10 minutes at the end of each meeting Frequency 51 9 70 At any time (out of class) Total Percent 72.9 12.9 12.9 1.4 100.0 Table 6: The way of teacher’s getting learners’ ideas Question 9: According to you, which ways should the teacher ask for questions from the students Questionnaire Minute meeting Asking students to write their ideas on papers Frequency 10 12 Percent 14.3 17.1 39 55.7 70 12.9 100.0 Other ways Total Table 7: The frequency of teacher’s using feedback Question 10: How often should the teacher ask for feedback from her/ his students? After each period Once a week Once per two weeks Once per three weeks Once a month Total Frequency 17 23 21 70 Percent 4.3 8.6 24.3 32.9 30.0 100.0 Table 8: The way of teachers’ responses Question 11: What did you to respond to your students’ questions? (select all that apply) Composing your lesson plans again Frequency Percent 31 44.3 Changing your teaching method 14 20.0 Tutoring weak students Tutoring good students with high knowledge 17 14 24.3 20.0 Other ways 4.3 100 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Table 9: The way of learners’ asking questions Question 12: According to you, which is the most suitable way for learners to show their problems to their teacher? Raising their hand to ask question Frequency 18 Percent 25.7 Writing their questions on paper and sending it to teacher 14 20.0 Asking their teacher through the name of group 26 37.1 Only student meet teacher outside class Total 12 70 Table 10: The number of questions answered in each period Question 13: According to you, all or some questions have to be answered within the limit time of each period? It's necessary to answer all questions Frequency 22 17.1 100.0 Percent 31.4 It should be answered some of representative questions 48 68.6 Total 70 100.0 Table 11: The interaction between teacher and learners through students’ questions Question 14: Do you think that the learners’ questions disturb the interaction between teacher and learners? No, it is only learning problems Yes, but not important Yes, it distributes too much Total Frequency Percent 32 45.7 22 31.4 16 22.9 70 100.0 Table 12: The process of teacher’s response and students’ learning ability Question 15: Do you think when learners ask questions and teacher responds them, it disturbs the students’ learning ability? Absolutely no Yes, but a little bit Yes, very much Total Table 13: The time of teachers’ responding Question 16: How much time you spend for your students to put questions to you and you respond to them in each period? Under minutes Students rarely ask questions, so you don't spend time answering Frequency 50 19 70 Percent 71.4 27.1 1.4 100.0 Frequency 15 Percent 21.4 55 70 78.6 100.0 Total Table 14: The place of teachers’ responses Question 17: When you respond to your students’ questions that you receive outside class? Outside class and only answer students who asked questions 101 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Frequency 70 Percent 100.0 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX 3A SURVEY QUESTIONNAIRE (For students) This questionnaire is designed to investigate the use of feedback in the classroom Please answer the following questions honestly and to the best of your ability We value your opinions all of which will be treated with the utmost of confidentiality The responses to this questionnaire will only be used for the purposes of this research and for no other purposes Thank you very much for your time and consideration Please fill in the blanks or tick () the idea which you choose I Students’ information Male Sex: Female Where you live? In remote area II In the countryside In town / city Information of your previous English teachers and subject: Did your English teachers show an interest in you as a student? (check all that apply) Only a communicative relationship Often listened to their students’ ideas and feedback Often confiding in their students Trying to understand a students’ family situation and then helping poor students 5) Tutoring weak students Had your English teachers ever asked you for your ideas about the teaching and learning process before? never occasionally sometimes often always According to you, did your previous class satisfy you in the way that your teacher answered student questions? very satisfactory satisfactory acceptable unsatisfactory quite unsatisfactory In your English classes before, did you often ask questions of your English teacher? always often sometimes rarely never According to you, did the teaching method of your previous teacher change during the last year school? unchanged changed a little bit changed a lot changed intensively changed only with what students contributed Are you pleased with your English? pleased very much pleased pleasd a little bit normal 102 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn not pleased C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an What was your average mark in English last year? From 8.0 to 10.0 From 6.5 to From 5.0 to 6.4 From 3.5 to 4.9 III Information concerning the use of feedback from students in this school year: 10 Does your English teacher have interactions with you as a student now? (check all that apply) Only communicative relationship Often listening to her students’ ideas and feedback Often confiding in students Finding to understand students’ family situation and then helping poor students Tutoring weak students 11 Has your English teacher ever asked you for your ideas about the teaching and learning process? never occasionally sometimes often always 12 Have your contributions about your teacher’s teaching styles changed anything about your teacher's teaching process? clearly noticeable changes from your input only small changes from your input changes in some aspects but no changes in other aspects nothing was changed as a result of your input 13 Do you like to be asked your opinions after learning a lesson from your teacher? Like very much Like Dislike Dislike very much 14 According to you, which ways should your teacher ask for questions from the students? Questionnaire Minute meeting asking students to write their ideas on papers Other ways (please write carefully) ………… 15 How often should a teacher ask for feedback from their students? After each period Once a week Once per two weeks Once per three weeks Once a month 16 In your English classes, you often ask questions of your English teacher? always often sometimes rarely never 17 What does your teacher after you ask your question or give your ideas? (Check all that apply) Doing nothing Changing his/ her methodology Tutoring good students with high knowledge Tutoring weak students Interesting in you more than before 18 When you asked questions of your English teacher, the answers are generally… Very satisfactory Satisfactory Acceptable Unsatisfactory Quite unsatisfactory 19 According to you, does a student’s learning ability depend on teacher’s teaching methods? Quite absolutely Absolutely Rather absolutely Not absolutely Depending on learners 103 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 20 Do you often share your evaluation about your English teacher’s teaching methods with your friends? Never Rarely Sometimes Often Always 21 Which way you usually ask questions of your English teachers? asking in period after being explained lesson writing on a piece of paper and then sending it to your teacher working in group to show your ideas and then asking your teacher through the name of group requesting your friend to ask your questions instead of you meeting your teacher to ask outside class 22 If your problem, which needs an answer, is passed by the teacher, what will you do? not concern more to ask teacher still concern but won’t ask teacher because of being afraid that it isn’t suitable for the present lesson ask teacher when having chance be resolved to ask teacher show your question at next class 23 Do you feel shy when asking a question which you think your classmates already known its answer for? Fell no shyness at all shy but still asking shy and don’t ask 24 According to you, which way is suitable for students to identify their problems to the teacher? raising your hand to ask questions while teacher is explaining lesson writing your questions on paper and sending it to teacher working in group to show your ideas and then asking your teacher through the name of group only you meet teacher outside class and ask questions 25 According to you, how should a teacher answer a student’s questions? answering for whole class in that period answering for those who put questions outside class calling one student to answer and then correcting them 26 Do you think that learners’ feedback will make the interaction between teacher and learners better? Absolutely no No, it is only learning problems Yes, but not important Yes, it affects a little bit Yes, it positively affects a lot the interaction between teacher and learners 27 Do you think learners' learning ability will be improved positively when learners very often bring forward feedbacks and their teacher always responds to the feedback? Absolutely no Yes, but a little bit Yes, learners' learning ability will be improved 104 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Yes, learners' learning ability will be improved rather well Yes, very much 28 Is the interaction between you and your teacher better when he/she responds to your questions? Very good Good Bad Quite bad 29 Do you think that you learned English easier and better if your teacher responds to your questions and ideas? Understanding lesson very easily and quickly Understanding lesson rather easily Understanding lesson easily The same before, unchanging Worse than the time teacher responds ……THANK YOU VERY MUCH FOR YOUR TIME…… 105 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX 3B PHIẾU THĂM DÒ Ý KIẾN ( Dành cho học sinh) Phiếu thăm dị nhằm tìm hiểu ý kiến học sinh việc sử dụng lấy thông tin phản hồi từ học sinh lớp học Xin bạn học sinh vui lòng trả lời câu hỏi sau cách trung thực làm hết khả Chúng trân trọng ý kiến bạn Ý kiến hồn tồn giữ kín sử dụng cho mục đích nghiên cứu mà Chúng xin chân thành cảm ơn hoan nghênh việc tham gia bạn Xin điền vào chỗ trống hay đánh dấu () vào mục mà bạn cho hợp với ý I Những thông tin học sinh: Giới tính: Nam Nữ Các bạn sống đâu? Ở vùng sâu, xa Ở nông thôn Ở thành phố, thị trấn II Những thông tin giáo viên dạy tiếng Anh trước bạn môn tiếng Anh: Các giáo viên dạy mơn tiếng Anh bạn trước có tạo mối quan hệ tốt với bạn khơng? (có thể chọn nhiều ý) Chỉ có mối quan hệ giao tiếp Thường xuyên lắng nghe nguyện vọng học sinh Thường xuyên tâm tình với học sinh Tìm hiểu hoàn cảnh học sinh giúp đỡ học sinh khó khăn Dạy phụ đạo cho học sinh yếu Trước đây, giáo viên có lấy ý kiến bạn trình dạy học khơng? Khơng Ít Thỉnh thoảng Thường thường Luôn Theo bạn, lớp học tiếng Anh trước đây, bạn có hài lòng với cách giáo viên trả lời câu hỏi học sinh khơng? Hồn tồn hài lịng Hài lòng Chấp nhận Chưa hài lịng Hồn tồn khơng hài lịng Trong lớp học tiếng Anh trước đây, bạn có thường hỏi giáo viên vấn đề mà bạn chưa hiểu không? Luôn Thường thường Thỉnh thoảng Ít Không Theo bạn, phương pháp dạy giáo viên tiếng Anh năm học trước có thay đổi suốt năm học khơng? Khơng thay đổi Có thay đổi chút Chỉ thay đổi theo học sinh góp ý 106 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Thay đổi nhiều Thay đổi nhiều Bạn có thích học mơn tiếng Anh khơng? Rất thích Thích Hơi thích Bình thường Khơng thích Điểm trung bình mơn tiếng Anh bạn năm học vừa rồi? Từ 8,0 đến 10,0 Từ 6,5 đến 7, Từ 5,0 đến 6,4 Từ 3,5 đến 4,9 III Những thông tin liên quan đến việc lấy thông tin phản hồi từ học sinh năm học 20072008: 10 Giáo viên dạy mơn tiếng Anh có tạo mối quan hệ tốt với bạn khơng? (có thể chọn nhiều ý) Chỉ có mối quan hệ giao tiếp Thường xuyên lắng nghe nguyện vọng học sinh Thường xuyên tâm tình với học sinh Tìm hiểu hồn cảnh học sinh giúp đỡ học sinh khó khăn Dạy phụ đạo cho học sinh yếu 11 Giáo viên có lấy ý kiến học sinh trình giảng dạy học tập khơng? Khơng Ít Thỉnh thoảng Thường thường Ln ln 12 Sự đóng góp bạn cách dạy giáo viên có làm thay đổi thứ trình giảng dạy giáo viên hay không? Thay đổi cách rõ rệt Có thay đổi chút Thay đổi số khía cạnh khơng thay đổi khía cạnh khác Khơng có thay đổi 13 Bạn có thích việc giáo viên hỏi ý kiến bạn sau học xong không? Rất thích Thích Khơng thích Hồn tồn khơng thích 14 Theo bạn, giáo viên nên lấy ý kiến học sinh hình thức nào? Phiếu thăm dò ý kiến Tổ chức buổi gặp gỡ học sinh Yêu cầu học sinh viết ý kiến vào giấy nộp lại cho giáo viên Những hình thức khác (ghi rõ) … 15 Theo bạn, giáo viên nên lấy ý kiến học sinh lần? Sau tiết học Mỗi tuần lần Hai tuần lần Ba tuần lần Một tháng lần 16 Trong học, bạn có thường nêu câu hỏi với giáo viên môn tiếng Anh hay không? Luôn Rất thường Thỉnh thoảng Rất Khơng 17 Giáo viên làm sau lấy ý kiến từ học sinh? (có thể chọn nhiều ý) Khơng làm Thay đổi phương pháp dạy Dạy nâng cao cho học sinh giỏi Dạy lại cho học sinh yếu Quan tâm đến em nhiều 18 Khi bạn đặt câu hỏi với giáo viên môn tiếng Anh, cách trả lời giáo viên làm cho bạn … 107 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Hoàn tồn hài lịng Hài lịng Chấp nhận Chưa hài lịng Hồn tồn khơng hài lịng 19 Theo bạn, học lực người học có hồn toàn tùy thuộc vào phương pháp dạy giáo viên hay khơng? Hồn tồn phụ thuộc vào phương pháp dạy giáo viên Phụ thuộc nhiều vào phương pháp dạy giáo viên Hơi phụ thuộc vào phương pháp dạy giáo viên Không phụ thuộc vào phương pháp dạy giáo viên Phụ thuộc vào người học 20 Bạn có thường nêu nhận xét bạn phương pháp giảng dạy giáo viên môn tiếng Anh với bạn khác không? Khơng Ít Thỉnh thoảng Thường xuyên Luôn 21 Bạn thường đặt câu hỏi với giáo viên cách nào? Hỏi lớp sau giảng Viết lên giấy gửi lại cho giáo viên Họp nhóm nêu ý kiến để hỏi giáo viên danh nghĩa nhóm Nhờ bạn khác nêu lên câu hỏi Gặp riêng giáo viên học để hỏi 22 Nếu vấn đề mà bạn cần giáo viên trả lời lại bị giáo viên bỏ qua, bạn …… Không quan tâm đến Vẫn quan tâm không hỏi giáo viên ngại khơng thích hợp với học Sẽ hỏi giáo viên có hội Quyết tâm hỏi giáo viên Nêu câu hỏi buổi học 23 Bạn có e ngại nêu câu hỏi mà bạn cho có nhiều bạn lớp hiểu câu trả lời hay không? Hồn tồn khơng Có đặt câu hỏi Có thường khơng đặt câu hỏi 24 Theo bạn, hình thức thích hợp để người học trình bày vấn đề mà họ khơng hiểu với giáo viên? Đưa tay hỏi giảng Viết câu hỏi lên giấy gửi cho giáo viên Họp nhóm nêu lên câu hỏi cho giáo viên thơng qua nhóm Gặp tiêng giáo viên học nêu lên câu hỏi 25 Theo bạn, giáo viên nên trả lời câu hỏi học sinh nào? Trả lời chung cho lớp nghe Chỉ trả lời cho học sinh đặt câu hỏi lớp học Đề nghị bạn trả lời trước, giáo viên nhận xét trả lời 108 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 26 Bạn có cho thơng tin phản hồi học sinh góp phần tạo mối quan hệ giáo viên người học tốt hay khơng? Hồn tồn khơng Khơng, vấn đề học Có, khơng quan trọng Có ảnh hưởng chút có, tác động tích cực đến quan hệ giáo viên người học 27 Bạn có cho việc học sinh đặt câu hỏi giáo viên trả lời tất câu hỏi hỏi góp phần cải thiện học lực học sinh hay khơng? Hồn tồn khơng Có, Có, học lực học sinh cải thiện Có, học lực học sinh cải thiện Có, nhiều 28 Mối quan hệ giáo viên bạn có tốt khơng giáo viên trả lời câu hỏi bạn? Rất tốt Tốt Khơng tốt Hồn tồn khơng 29 Sau giáo viên phản hồi lại, bạn có thấy việc học tiếng Anh dễ dàng lúc trước không? Học dễ hiểu, tiếp thu nhanh Cũng dễ dàng Khơng tiến triển Tệ lúc chưa phản hồi Dễ dàng ……….CÁM ƠN SỰ GIÚP ĐỠ CỦA CÁC BẠN……… 109 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX 4A QUESTIONNAIRE (English teachers) This questionnaire is designed to investigate the use of student feedback in teaching English Please answer the flowing questions honestly and to the best of your ability We value your opinions all of which will be treated with the utmost of confidentiality The responses of the questionnaire will and only will be used for the purposes of this research and for no other purposes Thank you very much for your time and consideration Please fill in the blanks or tick () the idea which you choose I Demographic information Where are you teaching English?: How long have you taught English? Under years From to10 years From 10 to 20 years Over 20 years Where the majority of your students live? Most of them live in promote areas Most of them live in the countryside Most of them live in town or city II Information concerning feedback from students According to you, how your students interest in English? Very much Much A little bit Not much Not very much How you think about motivation in teaching English? Extremely important Important Rather important Not important Absolutely not important Do you think that the interaction between you and your students will affect their process of learning English? Absolutely no No A little bit Yes, rather much Yes, very much How often your students ask you? Very often Often Usually Sometimes Rarely What is the way that your students raise their questions? Under your urging At any time they want in the process of teaching 10 minutes at the end of each meeting At any time (out of class) According to you, which ways should the teacher ask for questions from the students? Questionnaire Minute meeting Asking students to write their ideas on papers Other ways (please write carefully) ……… 110 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 10 How often should the teacher ask for feedback from her/ his students? After each period Once a week Once per three weeks Once a month Once per two weeks 11 What did you to respond to your students’ questions? (select all that apply) Composing your lesson plans again Changing your method teaching Tutoring weak students Tutoring good students with high knowledge Other ways (please write carefully) ……………… 12 According to you, which is the most suitable way for learners to show their problems to their teacher? Raising their hand to ask question while teacher is explaining lesson Writing their questions on paper and sending it to teacher Working in group to show their ideas and then asking your teacher through the name of group Only you meet teacher outside class and ask questions 13 According to you, all or some questions have to be answered within the limit time of each period? It’s necessary to answer all questions It should be answered some of representative questions and omitted some ones 14 Do you think that the learners’ questions disturb the interaction between teacher and learners? No, it is only learning problems Yes, but not important Yes, it distributes too much for the interaction between teacher and learners 15 Do you think when learners ask questions and teacher responds them, it disturbs the students’ learning ability? Absolutely no Yes, but a little bit Yes, very much 16 How much time you spend for your students to put questions to you and you respond to them in each period? Under minutes From to 10 minutes No limit, it depends the number of students’ questions Over 10 minutes No time for students to put questions 17 When you respond to your students’ questions that you receive outside class? Outside class and only answer students who put questions In class and answer for whole class Both above choices ……THANK YOU VERY MUCH FOR YOUR TIME…… 111 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX 4B PHIẾU THĂM DÒ Ý KIẾN ( Dành cho giáo viên ) Phiếu thăm dị nhằm tìm hiểu ý kiến giáo viên việc sử dụng lấy thông tin phản hồi từ học sinh giảng dạy tiếng Anh Xin q thầy vui lịng trả lời câu hỏi sau cách trung thực làm hết khả Chúng tơi trân trọng ý kiến q thầy Ý kiến hồn tồn giữ kín sử dụng cho mục đích nghiên cứu mà thơi Chúng tơi xin chân thành cảm ơn hoan nghênh việc tham gia quý thầy cô Xin điền vào chỗ trống hay đánh dấu () vào mục mà thầy cô cho hợp với ý I Những thông tin quý thầy, cô học sinh: Đơn vị công tác: Thâm niên công tác: Dưới 05 năm Từ 05 đến 10 năm Từ 10 đến 20 năm Trên 20 năm Học sinh quý thầy (cô) sống đâu? Đa số vùng sâu, xa Đa số nông thôn Đa số thành phố, thị trấn II Những thông tin liên quan đến việc lấy thông tin phản hồi từ học sinh: Học sinh q thầy (cơ) có thích học tiếng Anh khơng? Rất thích Thích Hơi thích Khơng thích Q thầy (cơ) nghĩ động thúc đẩy việc giảng dạy tiếng Anh? Cực kì quan trọng Quan trọng Không quan trọng Hồn tồn khơng quan trọng Rất khơng thích Hơi quan trọng Q thầy (cơ) có nghĩ mối quan hệ giáo viên học sinh tác động đến trình học tiếng Anh học sinh hay khơng? Hồn tồn khơng Khơng Có nhiều Có, nhiều Có chút Q thầy (cơ) thấy học sinh có thường hỏi quý thầy (cô) điều mà em chưa hiểu không? Rất thường Thường thường Thường Thỉnh thoảng Hiếm Học sinh q thầy (cơ) thường đặt câu hỏi hình thức ? Hỏi giáo viên yêu cầu Hỏi lúc trình giảng dạy mà học sinh cần Hỏi 10 phút cuối tiết học Hỏi lúc (ngoài học được) 112 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn
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