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UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business to gh tn p ie w n lo NGUYEN HUU QUY ad yj th ip uy SOME FACTORS INFLUENCING STUDENT SATISFACTION IN E-LEARNING A STUDY OF UNIVERSITY STUDENTS IN HO CHI MINH CITY, VIET NAM lu la an n va ll fu oi m at nh MASTER OF BUSINESS (Honours) z z k jm ht vb om l.c gm an Lu n va y te re Ho Chi Minh City – Year 2014 UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business to gh tn p ie w n NGUYEN HUU QUY lo ad th yj SOME FACTORS INFLUENCING STUDENT SATISFACTION IN ip uy lu la E-LEARNING A STUDY OF UNIVERSITY STUDENTS IN HO an CHI MINH CITY, VIET NAM n va ll fu oi m at nh ID: 22110050 z z k jm ht vb gm MASTER OF BUSINESS (Honours) om l.c SUPERVISOR: Dr Nguyen Dong Phong an Lu n va y te re Ho Chi Minh City – Year 2014 Acknowledgement The process of writing this thesis is a challenging task and an insight full research It to is almost impossible for me to reach the goal and successfully complete the thesis gh tn without the love, the care, the full support, and guidance from my professors and my p ie friends w n The first person I would like to express a great gratitude is my thesis advisor Dr lo ad Nguyen Dong Phong for his assistances and guidance in conducting this research and th yj thanks for his generous as well as his support during the time I take part in studying uy ip here Dr Dinh The Hoang is the second person I would like to thanks for his la dedicated guidelines in data analysis section And further thanks go to the members of lu an my thesis committee for their feedback, comments and encouragement The thesis va n would not have achieved this quality without their devotion helps ll fu oi m Great thanks to my best friends in for their helps in my life and study Special thanks friends for happy moments we spent together at nh to responders with enthusiasm to help me collect the data and thanks to special ISB z z om l.c gm Nguyen Huu Quy k jm ht vb Ho Chi Minh City, Mar 2, 2014 an Lu n va y te re i Abstract As a matter of fact, thanks to technology innovations and Internet, we cannot deny the to fact that people have many diverse ways to approach courses of universities through gh tn Internet, comprising e-learning, online education In addition, in Vietnam, students p ie are increasingly demanding online access, and universities, colleges, and institutions w n are working to meet demands As a result, e-learning is emerging as the new paradigm lo ad of modern education in Vietnam The purpose of this paper therefore finds the factors th yj of student satisfaction with e-learning at Vietnam universities uy ip In order to this, data of the quantitative survey is gathered from university learners, la having been experienced the e-learning method in one of the biggest cities, Ho Chi lu an Minh City Then, the analysis is done via the SPSS software Next, both the results va n and the relations among the factors are explained ll fu oi m The results are expected to support the proposed hypotheses They are able to be at nh essential to provide universities, institutions, and colleges with more information about the student satisfaction of e-learning in Vietnam Limitations, discussions and z z k jm ht vb suggestions will be explained the results in research and practice om l.c gm an Lu n va y te re ii Table of Contents Acknowledgement……………………………………………………………………i to Abstract………………………………………………………………………………ii gh tn Table of Contents…………………………………………………………………….iii p ie List of tables………………………………………………………………………….vi w n List of figures……………………………………………………………………… vii lo ad Chapter I: Introduction……………………………………………………………… th yj 1.1 Background……………………………………………………………….1 uy ip 1.2 Research problem………… la 1.3 Research objectives……………… lu an 1.4 Scope of the research…………………………………………………… va n 1.5 Significance of the research…………………………………………… ll fu oi m 1.6 Organization of the thesis ……………………………………………… at nh Chapter II: Literature review and hypothesis ……………………………………… 2.1 Elearning………………………………………………………………… z z ht vb 2.1.1 Definition of e-learning………………………………………….7 k jm 2.1.2 The benefits of e-learning…………………………………… gm 2.1.3 E-learning in Vietnam……………………………… …………9 2.2 Student satisfaction…………………………………………………… 11 om l.c 2.3 Theoretical Background of student satisfaction model …………………13 n va 2.4.1 Instructor capability……………………………………… ….18 an Lu 2.4 Factors influencing the student satisfaction with e-learn……………… 18 2.4.3 Technology dimension…………………………………………21 2.5 Research model………………………………………………………… 22 iii y te re 2.4.2 Learner attitude toward computers……………………… … 20 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Chapter III: Methodology……………………………………………………………24 3.1 Research process ……………………………………………………….24 to 3.2 Preliminarily qualitative research……………………………………… 27 gh tn 3.3 Sampling design………………………………………………………….27 p ie 3.4 Measurement…………………………………………………………… 28 w n 3.5 Quantitative Research ……………………………………………… …28 lo ad 3.6 Data analysis…………… 29 th yj Chapter IV: Research Results ………………………………………………… … 30 uy ip 4.1 Data statistical analysis………………………………………………… 30 la 4.2 Cronbach’s Alpha coefficient of reliability test………………………… 32 lu an 4.3 Exploratory Factor Analysis ( EFA) result………………………………35 va n 4.4 Independence of residual……………………………………………… 38 ll fu oi m 4.5 Test of normality of residual and heteroscedasticity…………………….39 at nh 4.6 Multicollinearity test…………………………………………………… 39 4.7 No significant outliers or influential points………………………………40 z z ht vb 4.8 Hypotheses Testing…………………………………………………… 41 k jm 4.9 Summary of the Results………………………………………………… 43 gm Chapter V Discussion, Implications, Limitation, and Conclusion………………… 46 5.1 Discussion ……………………………………………………………… 46 om l.c 5.2 Implications and suggestions…………………………………………… 47 n va 5.2.2 Learner attitude toward computers…………………………… 49 an Lu 5.2.1 Instructor capability…………………………………………… 47 5.3 Conclusion……………………………………………………………….51 5.4 Limitaions…………………………………………………………… .52 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn iv y te re 5.2.3 Technology dimension……………………………………… 50 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an References………………………………………………………………………… 54 Appendix A Questionnaire………………………………………………………… 60 to Appendix B: Chart……………………………………………………………………67 gh tn Appendix C: Table………………………………………………………………… 70 p ie w Appendix D: Preliminarily research………………………………………………….73 n lo ad yj th ip uy lu la an n va ll fu oi m at nh z z k jm ht vb om l.c gm an Lu n va y te re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn v C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an List of tables Table 4.1.1: Description…………………………………………………………… 31 to Table 4.2.1: Reliability Statistics………………………………………………… 33 gh tn Table 4.2.2: Item-Total Statistics………………………………………………… 33 p ie Table 4.2.3: Reliability Statistics………………………………………………… 33 w n Table 4.2.4: Item-Total Statistics………………………………………………… 34 lo ad Table 4.2.5: Reliability Statistics………………………………………………… 34 th yj Table 4.2.6: Item-Total Statistics………………………………………………… 34 uy ip Table 4.2.7: Reliability Statistics………………………………………………… 35 la Table 4.2.8: Item-Total Statistics………………………………………………… 35 lu an Table 4.3.1: KMO and Bartlett's Test ………………………………………………36 va n Table 4.3.2: Total Variance Explained…………………………………………… 37 ll fu oi m Table 4.4.1: Model Summary ………………………………………………………39 at nh Table 4.6.1: Coefficients…………………………………………………………… 40 Table 4.7.1: Casewise Diagnostics………………………………………………….40 z z ht vb Table 4.8.1: ANOVA……………………………………………………………… 41 k jm Table 4.9.1: Results of the Testing Hypotheses…………………………………… 44 om l.c gm an Lu n va y te re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn vi C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an List of Figures Figure 2.3.1 Partial model of student satisfaction and retention………………… 14 to Figure 2.3.2 A conceptual model of user’ satisfaction, behavioral intention, and gh tn effectiveness toward e-learning…………………………………………………… 15 p ie Figure 2.3.3: Research model……………………………………………………….16 w n Figure 2.3.4 Dimensions and antecedents of perceived e-learner satisfaction…….17 lo ad Figure 2.5.1: Factors of e-learner satisfaction model………………………………23 th yj Figure 3.3.1: The Structure of the Method approach for this Research…………… 26 uy ip Figure 4.9.2: The final research model…………………………………………… 45 lu la an n va ll fu oi m at nh z z k jm ht vb om l.c gm an Lu n va y te re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn vii C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Chapter I Introduction 1.1 Background to As a matter of fact, it is almost impossible for governments to develop their gh tn countries in all aspects without paying attention to education In other words, p ie education is viewed as means for growing the society, economy, and politics of a w n country The crucial of education and its delivery to the citizens is therefore lo ad imperative Moreover, modern society requires people to be able to study regularly, th yj continuously and all their life In addition, its core is self-learning, self-striving ability uy ip to improve specialty, professional skills and quality of life E-learning is one of the lu la methods satisfying these demands To build a successful learning society in Viet an Nam, the State and Party have concerned very much According to the eleventh va n Congress of Communist Party of Viet Nam (2011), promoting the study fu ll encouragement movement, building a learning society, and expanding e-learning oi m at nh mode would be goals of the State Vietnam’s movement toward a market-oriented economy and participation in z z ht vb the World Trade Organization (WTO) have opened the doors to greater opportunities k jm as well as challenges for business To be more precise, new markets for goods and gm services exports, access to imported raw materials and technologies, and more l.c chances for international business co-operation are opportunities when Vietnam is a om market-oriented economy and a member of WTO A more open market, however, n va product quality and safety (Nguyen, & Nguyen, 2010) Among several challenges, an Lu leads to stronger competition and to imposition of stricter business standards, such as for Vietnam In addition, the rising demand of people in updating knowledge and skills has been enormous since Vietnam opened its market Vietnamese universities, Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn y te re lack of knowledge about business management is possibly one of the most difficulties C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an in E-learning E-learning means that you make the full use of technology innovations (such as mobile phones, laptops, ipads, and computers, etc) and Internet for your to education and training This study is used for the master thesis “Some factors have gh tn influences on student satisfaction with e-learning” Not only does the research provide p ie an empirical understanding about the essential role of factors affecting student w n satisfaction with e-learning, but also presents strategic implications and directions for lo ad the development of e-learning in Viet Nam Please select the appropriate answers and th yj thank you for your cooperation.( Các Anh/Chị đóng góp ý kiến cho phiếu khảo sát uy ip hồn tồn tự nguyện ẩn danh Các Anh/Chị dừng cho ý kiến vào bất lu la kì thời điểm anh/chị muốn Phiếu khảo sát đề cập đến quan điểm anh/chị an E-learning E-learning có nghĩa anh/chị tận dụng tiến khoa học va n kĩ thuật ( chẳng hạn điện thoại di động, laptops, ipads, and máy vi tính….) fu ll Internet cho việc học bạn Phiếu dùng cho đề tài nghiên cứu “ Một oi m at nh vài nhân tố ảnh hưởng đến thỏa mãn sinh viên với e-learning” Đề tài không cung cấp hiểu biết thực tiễn vai trò yếu tác động đến z z ht vb thỏa mãn người học với e-learning mà gợi ý chiến lược hướng k jm dẫn cho phát triển e-learning Việt Nam Xin anh/chị vui lòng dành chút thời gm gian để chọn câu trả lời thích hợp chân thành cảm ơn giúp đỡ om l.c anh/chị!!!) an Lu Filter questions (Câu hỏi bắt buộc) n va Have you ever taken part in any academic courses and subjects combining with computers, etc)? ( Anh/ chị có tham gia khóa học thuật mơn học có dùng Internet, điện thoại di động, laptops, ipads, máy vi tính ko ?) Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 62 y te re Internet and technology innovations (such as mobile phones, laptops, ipads, and C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Yes ( Có): => Continue (Tiếp tục trả lời) No ( Không): => Stop ( Dừng đây) to gh tn A.Instructions ( Hướng dẫn) p ie The below statements assess your perceptions about online learning For each of the w n following statements, please choose and circle the number that indicates the level of lo ad your agreement or disagreement using the following scale ( Các phát biểu bên th yj liên quan đến nhận thức bạn việc học mạng Đối với phát biểu uy lu la theo mức): ip sau, xin anh/chị vui lòng chọn khoanh tròn lựa chọn cho phát biểu sau an Disagree (Rất không đồng ý) (Không đồng ý) Neutral Agree Strongly Agree (Đồng ý) (Rất đồng ý) n (Phân vân) ll Strongly Disagree fu va oi m at nh Teaching capability ( Khả giảng dạy) z z 1/ The instructor appears to be knowledgeable about the course materials (Giáo viên vb jm ht có kiến thức chuyên sâu môn học)………………………………… … k 2/ The instructor explains the course materials clearly and understandably (Người gm hướng dẫn giải thích tài liệu học tập rõ ràng dễ hiểu)……………… l.c om 3/The instructor carefully prepares the course materials (Người hướng dẫn chuẩn bị an Lu tài liệu học tập cách cẩn thận)……………… ………………… va n Online course organization ( Tổ chức khóa học trực tuyến) 63 y Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn te dung khóa học giới thiệu rõ ràng)………… ………………….…….1 re 4/ The course objectives and contents are clearly introduced (Các mục tiêu nội C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 5/ The online course is systematically organized (Các khóa học trực tuyến tổ chức có hệ thống )………………………………… …………………… to 6/ I fully apprehend the objectives and requirements of the online course (Tơi hồn gh tn toàn bắt mục tiêu yêu cầu khóa học trực tuyến )…… … p ie 7/ The instructor makes clear the requirements of the course on the Internet (Người w n dạy làm rõ yêu cầu khóa học Internet )…………………… lo ad th yj Instructor-student interaction (Tương tác giáo viên người học) uy ip 8/ The instructor stimulates online and class discussion (Người hướng dẫn khuyến lu la khích thảo luận mạng lớp )…………… ……………………… an 9/ I often discuss with the instructor about the course matters on the Internet ( Tôi va n thường thảo luận với giáo viên vấn đề khóa học mạng)……5 fu ll 10/ I often discuss with my classmates about the course matters on the Internet (Tôi oi m at nh thường thảo luận với bạn lớp tơi vấn đề khóa học mạng Internet)…………………………………………………………………… z z ht vb 11/ The instructor encourages students to ask questions via information technology k jm (IT) devices (Giảng viên khuyến khích sinh viên đặt câu hỏi thơng qua thiết bị gm công nghệ thông tin ( CNTT) )………………….……………………….….5 l.c 12/ The instructor encourages students to express new ideas and opinions through IT om devices (Giảng viên khuyến khích sinh viên thể ý tưởng ý kiến an Lu thông qua thiết bị CNTT) ………………………………………… ….5 n va 13/ I believe that working with technology is very difficult (Tơi tin làm việc với máy tính khó khăn )………………………………………… …1 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 64 y te re Learner attitude toward technology (Thái độ người học máy tính) C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 14/ I believe that working with technology is very complicated (Tôi tin làm việc với máy tính phức tạp )………………………………………………1 to 15/ I believe that working with technology requires technical ability (Tôi tin gh tn làm việc với máy tính địi hỏi có kỹ thuật )…………………………………1 p ie 16/ I believe that working with technology can be done only if one knows a w n programming language (Tôi tin làm việc với máy tính thực lo ad biết ngôn ngữ lập trình)…………………………………………… th yj 17/ I believe that working with technology is for young people only (Tơi tin làm uy ip việc với máy tính dành cho người trẻ tuổi)………… ………1 lu la an Technology quality (Chất lượng công nghệ) va n 18/ I feel the information technologies used in e-learning are very easy to use (Tôi fu ll cảm thấy công nghệ thông tin sử dụng học tập điện tử dễ sử oi m at nh dụng)……………………………………………………………………… 19/ I feel the information technologies used in e-learning have many useful functions z z ht vb (Tôi cảm thấy công nghệ thông tin sử dụng học tập trực tuyến có nhiều k jm chức hữu ích )…………… ………………………………………….5 gm 20/ I feel the information technologies used in e-learning have good flexibility (Tôi l.c cảm thấy công nghệ thông tin sử dụng học tập điện tử có tính linh om hoạt)…………………………………………………………………………5 n va thấy công nghệ thông tin sử dụng học tập điện tử dễ dàng để có an Lu 21/ I feel the information technologies used in e-learning are easy to obtain (Tôi cảm y te re được)…………….………………………………………………………… Internet quality ( Chất lượng internet) Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 65 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 22/ I feel satisfied with the speed of the Internet (Tôi cảm thấy hài lòng với tốc độ Internet )…………………………………….…………………………5 to 23/ I feel that it is easy to go on-line (Tơi cảm thấy dễ dàng để lên gh tn mạng)……………………………………………………………………… p ie E-learner satisfaction (Sự hài lòng người học) w n 24/ I am satisfied with my decision to take this course or subject via the Internet (Tơi lo ad hài lịng với định để tham dự môn học thông qua th yj Internet)…………………………………………………………….……….1 uy ip 25/ If I had an opportunity to take another course or subject via the Internet, I would lu la gladly so ( Nếu tơi có hội để tham dự khố học khác thơng qua Internet, tơi an sẵn sàng làm vậy)……………………………………………………1 va n 26/ I feel that this course or subject served my needs well (Tôi cảm thấy môn fu ll học đáp ứng nhu cầu tôi)…………………………………….1 oi m at nh 27/ I will take as many courses or subjects via the Internet as I can (Tôi tham gia nhiều môn học thông qua Internet mà tơi có thể) ………………… …….1 z z ht vb B Please give some information about your self before getting the survey k jm finished gm Your full name (Tên bạn): 36-45 > 45 om 22-35 l.c Age ( tuổi): Female ( Phụ nữ) Gender ( Giới tính) : Male ( Đàn ơng) n va có được) : an Lu The highest academic degree you have acquired (Mức độ học thuật cao bạn y te re Bachelor Degree ( Cử nhân) Master Degree ( Thạc sĩ) Doctor Degree ( Tiến sĩ) Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 66 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Appendix B: Chart Chart : Regression Standadized Residual to gh tn p ie w n lo ad yj th ip uy lu la an n va ll fu oi m at nh z z k jm ht vb Chart 2: Normal P-P Plot of Regression Standardized Residual om l.c gm an Lu n va y te re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 67 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Chart 3: Scatterplot to gh tn p ie w n lo ad yj th ip uy lu la an n va fu ll Chart 4: Relationship between Learner Satisfaction (LS) and Instructor Capability ( IC) oi m at nh z z k jm ht vb om l.c gm an Lu n va te re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn y Chart 5: Relationship between Learner Satisfaction (LS) and Learner Attitude (LA) 68 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an to gh tn p ie w n lo ad Chart 6: Relationship between Learner Satisfaction (LS) and Technology (TE) yj th ip uy lu la an n va ll fu oi m at nh z z k jm ht vb Chart 7: Scree Plot om l.c gm an Lu n va y te re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 69 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Appendix C: Table Table 1: Gender to Cumulative gh tn Frequency p ie Valid Percent Valid Percent Percent w Nu-Female 167 55.9 55.9 55.9 Nam-Male 132 44.1 44.1 100.0 Total 299 100.0 100.0 n lo ad yj th Table 2: Age Cumulative uy Frequency ip 22-35 209 lu la Valid Percent 90 Total 299 Percent 69.9 69.9 69.9 30.1 30.1 100.0 an 36-45 Valid Percent 100.0 100.0 n va fu ll Table 3: Degree m oi Cumulative nh Percent Valid Percent Bachelor 126 42.1 42.1 Master 173 57.9 57.9 Total 299 100.0 100.0 Percent at Valid Frequency 42.1 z z 100.0 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 70 y Interaction 04 te Interaction 03 re Interaction 02 n Interaction 01 va Course Organization 04 an Course Organisation 03 Lu Course Organisation 02 om Course Organisation 01 Valid (%) 12.4 14.7 17.7 20.1 16.1 17.1 19.1 15.1 13.7 9.7 20.7 l.c Teaching Capability 03 Valid (%) 45.8 50.5 43.5 46.5 41.8 38.1 35.8 37.8 36.1 31.4 38.5 Teaching Capability 02 Table 4: Frequency Valid Valid (%) (%) 15.1 20.4 12.0 16.1 13.1 19.4 12.0 17.4 11.7 21.4 16.4 22.4 13.0 23.1 20.4 21.7 19.7 19.7 25.1 23.4 16.4 15.1 gm Teaching Capability 01 Valid (%) 6.4 6.7 6.0 4.0 9.0 6.0 9.0 5.0 10.7 10.4 9.4 k jm ht vb Items C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Interaction 05 Learner Attitude 01 Learner Attitude 02 to Learner Attitude 03 gh tn Learner Attitude 04 Learner Attitude 05 p ie Technology Quality 01 w Technology Quality 02 Technology Quality 03 n lo Technology Quality 04 ad Internet Quality 01 yj th Internet Quality 02 Learner Satisfaction 01 uy Learner Satisfaction 02 ip Learner Satisfaction 03 17.7 33.1 30.1 22.1 25.8 19.7 11.7 18.1 13.7 18.7 16.4 14.7 19.1 13.4 10.0 11.4 19.4 15.1 12.0 14.7 15.4 19.7 16.1 21.1 14.4 18.4 22.7 20.1 24.4 17.7 15.7 23.7 33.4 29.1 27.1 33.8 24.4 27.4 46.2 35.1 48.5 38.5 39.8 38.1 36.5 45.2 48.2 42.1 18.1 6.0 9.4 12.4 9.7 19.1 20.7 20.7 18.1 16.1 20.1 15.1 16.4 18.4 16.7 lu la Learner Satisfaction 04 11.4 16.7 21.4 17.1 24.7 25.1 7.0 5.0 2.7 6.4 5.0 7.0 5.0 7.4 7.7 6.0 an n va Table 5: Rotated Component Matrixa fu Component ll 722 Course Organisation 01 710 Course Organisation 02 703 Course Organisation 03 579 Course Organisation 04 561 z Teaching Capability 01 z 794 at Teaching Capability 02 nh 820 oi Teaching Capability 03 m k jm ht vb Learner Satisfaction 04 622 Technology Quality 02 501 n 645 va Internet Quality 02 an 674 Lu Learner Satisfaction 03 om 739 l.c Learner Satisfaction 02 820 gm Learner Satisfaction 01 853 Learner Attitude 04 784 Learner Attitude 05 759 Learner Attitude 03 756 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn y Learner Attitude 02 te re Technology Quality 03 71 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Learner Attitude 01 717 to gh tn p ie Interaction 04 691 Interaction 05 685 Interaction 02 678 Interaction 03 662 Interaction 01 591 725 Internet Quality 01 634 w Technology Quality 04 n 786 lo Technology Quality 01 ad Extraction Method: Principal Component Analysis th yj Rotation Method: Varimax with Kaiser Normalization ip uy a Rotation converged in iterations lu la an n va ll fu oi m at nh z z k jm ht vb om l.c gm an Lu n va y te re Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 72 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Appendix D: Preliminarily research to People in the focus group gh tn Huy 30/10/1981 lehuyat@yahoo.com 090 981 9292 Lê Thị Bình Phương 16/07/1989 lethibinhphuong@gmail.com 091 982 4487 Ngô Tuấn Tài 19/05/1983 ngo.tuan.tai@gmail.com 097 495 2566 Huỳnh Thị Kim Thuận 15/06/1987 kimthuan@horwathdtl.com.vn 097 599 5459 Trần Nguyễn Anh Tuấn 21/06/1988 tuantranqtkd32@gmail.com 0121 939 3912 Nguyễn Thị Ngọc 13/08/1988 phuongnguyen1308@yahoo.com 093 902 8711 p ie Tăng Lê w n lo ad yj th uy ip Phương lu la an Qualitative study va Interviewee’s comment n Question ll fu All oi m Teaching capability interviewees stated they fully at nh understand the meaning of the scale z 1/ The instructor appears to be knowledgeable All interviewees discussed and suggested z this question should be “ The instructors experienced and in-depth k jm have ht vb about the course materials gm knowledge about academic disciplines” om l.c when being translated into Vietnamese 2/ The instructor explains the course materials Lu an clearly and understandably va 3/The instructor carefully prepares the course n re Online course organization All interviewees stated they completely understand the meaning of the scale Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 73 y te materials C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 4/ The course objectives and contents are clearly introduced to 5/ The online course is systematically organized gh tn 6/ I fully apprehend the objectives and p ie w requirements of the online course n 7/ The instructor makes clear the requirements of lo ad the course on the Internet th All interviewees stated they obviously yj Instructor-student interaction uy ip understand the meaning of the scale la lu 8/ The instructor stimulates online and class an discussion va n 9/ I often discuss with the instructor about the ll fu oi m course matters on the Internet k jm ht vb questions via information technology (IT) devices z 11/ The instructor encourages students to ask z course matters on the Internet at nh 10/ I often discuss with my classmates about the gm 12/ The instructor encourages students to express om Learner attitude toward technology l.c new ideas and opinions through IT devices All interviewees stated they clearly an Lu understand the meaning of the scale va n 13/ I believe that working with technology is very re y te difficult 14/ I believe that working with technology is very complicated Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 74 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 15/ I believe that working with technology requires technical ability to 16/ I believe that working with technology can be gh tn done only if one knows a programming language p ie w 17/ I believe that working with technology is for n young people only lo All ad Technology quality interviewees stated they fully th yj understand the meaning of the scale uy ip 18/ I feel the information technologies used in e- lu la learning are very easy to use an 19/ I feel the information technologies used in e- n va learning have many useful functions ll fu z ht vb learning are easy to obtain z 21/ I feel the information technologies used in e- at nh learning have good flexibility oi m 20/ I feel the information technologies used in e- All interviewees stated they obviously k jm Internet quality gm understand the meaning of the scale om l.c 22/ I feel satisfied with the speed of the Internet 23/ I feel that it is easy to go on-line Lu All interviewees stated they definitely an E-learner satisfaction re y te course or subject via the Internet 25/ If I had an opportunity to take another course or Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn n 24/ I am satisfied with my decision to take this Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn va understand the meaning of the scale 75 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn