filenet a consultants guide to enterprise content management (2004) ddu

[...]... Enterprise Content Management ᭿ Media asset management (MAM): A subset of DAM, MAM is specific to rich media, such as video and audio, that require complex management tools ᭿ Collaboration tools: Any of several applications that promotes groups working together effectively Typical applications include project workspaces, project management tools, automated reporting tools, and basic workflow ᭿ Content integration:... retrieval, and management of document images, transactional content, and objects of all types Thousands of organizations worldwide have implemented FileNet systems to provide content, document, and imaging management services that are scalable, highly available, extensible, and secure The company has come to be considered a major industry leader in the fields of imaging, document management, content management, ... Initiatives are high-level strategies started, typically at the top of a department or organization, to set a direction and create a shared vision If not properly planned, initiatives may lack depth of description and real strategy A real initiative has measurable activities and deliverables (the tactical component of the overall strategy) An initiative that lacks real activities and deliverables may... cannot be automated ᭿ Blocking the users’ ability to send organization-wide e-mail without a formal request ᭿ Using document management to reduce wasting an individual’s attention ᭿ Using a document manager to store project information that can be used as catalyst for knowledge creation and exchange ᭿ Using document management as a tool for managing dialog and trust by allowing the collaboration of... Content Management Table 1.1 Imaging and Document Management Candidates Good Candidates for Imaging Good Candidates for Document Management Records management: Vital records management Voter registration Human resources records Information technology: Knowledge bases Change control systems Web authoring control New accounts: Policy management Claims processing Project management: Bid management Contract... to Enterprise Content Management 100 The firm’s key areas of focus are business process management and enterprise content management Recently, the company expanded its software offerings through six key strategic purchases: ᭿ Watermark Software, Inc (imaging), in 1995 ᭿ Saros Corporation (document management) and Greenbar Software (report management/ COLD), in 1996 ᭿ The Sequis application from Applications... (breaking bread and breaking barriers) Some formal KM activities are the following: ᭿ Providing a customer service class for your department ᭿ Assembling a meeting to develop a new corporate value statement ᭿ Building a departmental knowledge base ᭿ Having a document you have created automatically added to the departmental knowledge base via middleware ᭿ Providing incentives for activities that cannot... business information in a high-availability environment to protect critical content from disaster and misuse Using FileNet IM’s integrated business process management capability, companies can respond to changing business conditions and make informed and accurate decisions Features and Strengths Some benefits of Image Manager are as follows: ᭿ Global access to critical documents and content, a Virtual File... response to rapidly changing business demands Image Manager was designed to bring scalability, disaster recovery, and extensive flexibility to the imaging arena IM is a highperformance imaging solution that leverages advanced caching and a distributed architecture to manage large volumes of critical business documents and content This increases business agility by allowing companies to provide access,... KM activities For example, a car dealer’s repair invoice could be managed through FileNet s workflow to monitor repetitive issues and report the issues and solutions to the car manufacture’s design team, eventually be disseminated to the assembly line to reduce defects, and the future need for dealer repairs 16 A Consultant’s Guide to Enterprise Content Management KM Initiatives and Activities FileNet . PM Page 3 ᭿ Media asset management (MAM): A subset of DAM, MAM is specific to rich media, such as video and audio, that require complex management tools. ᭿ Collaboration tools: Any of several applications. 108 Client Installation and Administration, 112 Success Story, 115 Chapter 7 FileNet and Knowledge Management 117 Knowledge Management, Culture, and Content, 118 Catalyst Management for Actionable Knowledge,. digital storage, retrieval, and management of document images, transactional content, and objects of all types. Thousands of organizations worldwide have implemented FileNet systems to provide content,