A virtual network organization business management model applied to retail banking

A virtual network organization business management model applied to retail banking

A VIRTUAL NETWORK ORGANIZATION BUSINESS MANAGEMENT MODEL APPLIED TO RETAIL BANKING: A GROUNDED THEORY STUDY by Kenrick C. Fraser, Sr. A Dissertation Presented in Partial Fulfillment of the Requirements for the Degree Doctor of Management in Organizational Leadership UNIVERSITY OF PHOENIX December 2008 UMI Number: 3393726 All rights reserved INFORMATIO N TO ALL USERS The quality of this reproduction is dependent upon the quality of the copy submitted. In the unlikely event that the author did not send a complete manuscript and there are missing pages, these will be noted. Also, if material had to be removed, a note will indicate the deletion. UMI 3393726 Copyright 2 010 by ProQuest LLC. All rights reserved. This edition of the work is protected against unauthorized copying under Title 17, United States Code. ProQuest LLC 789 East Eisenhower Parkway P.O. Bo x 1346 Ann Arbor, MI 48106-1346 © 2008 by Kenrick C. Fraser, Sr. ALL RIGHTS RESERVED [...]... North Carolina, Delaware, Georgia, Virginia, Connecticut, and Pennsylvania; these midAtlantic and southern states have a high concentration of traditional and nontraditional retail banking entities, as well as a significant number of organizations employing a VNO-style management paradigm model Managers and leaders of retail banking and non -retail banking entities provided a variety of perspectives that... 2005) and indicated the potential application of VNO practices to retail banking operations Research Questions One central research question guided the research: What are the perceptions of retail banking, non -retail banking, and non -banking industry managers and leaders on the Virtual Network Organizational management model, and how does its implementation in traditional retail banking in the Mid-Atlantic... traditional business management models, resulting in a rapid evolution the virtual network organizational model, which allows purchasing agents, vendors and customers to conduct activities in an integrated and efficient marketplace (Suresh, 2004) The traditional image and business management approach of retail banks may continue to evolve toward that of virtual organizational entities because of ongoing... depicting the potential application of the VNO management paradigm as a business management approach for increasing profitability ratios and competitiveness in retail banking The qualitative grounded theory has a basis in the views of traditional and nontraditional banking and non -banking managers and leaders (Creswell, 2005) The study population included managers and leaders in Massachusetts, Ohio, New... throughout retail banking (Mason et al., 2001) The traditional approach to organizational structure in retail banking was fundamentally a hierarchical structure of linear chains of command vertically integrated to govern large corporate divisions with centralized functions and self-sufficient entities (Bhall, 2002) The traditional approach to 4 organizational structure in banking tended toward misalignment... what ways will a VNO Management model allow greater agility and competitive advantage in the Mid-Atlantic and Southern United States? 5 What unique role could the VNO management model play in generating higher returns in sales and on investment of nontraditional retail banks over their traditional counterparts? And, 6 What are some advantages and challenges presented to a VNO structured retail banking. .. financial products (Garland, 2005) 7 The proposed current qualitative study includes the inductive generation of a descriptive theory depicting a potential application of the VNO management paradigm as an advantageous model for use in retail banking The findings of the study may help to define a business management approach that provides retail banking managers and leaders alternatives to enhance cost -to- asset... from retail banking and non -banking managers and leaders regarding the viability of the VNO business management paradigm as a model to increase efficacy in retail banking The research project involved the use of the qualitative grounded theory design because of its systematic nature and qualitative procedure to generate a hypothesis to explain processes, 15 actions, or interaction regarding a substantive... studies to date indicated a need for industry–academia collaboration for a better understanding of the emerging paradigms applicable to the retail financial services area There is a six-part information technology framework for undertaking industry– academia collaboration This framework includes a network/ transport layer, a transaction messaging and distribution layer, a security/authentication layer, a. .. practices and increased knowledge for current and future generations of retail bankers, including the field of business management and leadership in retail banking Results including a body of knowledge on business management practices may help in the transformation and alternate alignment of retail banking to a dynamic marketplace, where methods and societal conditions continually change Retail banking . viii Population under Consideration 52 Traditional Retail Banking Organizations 53 JPMorgan Chase 53 Royal Bank of Canada Centura 53 Nontraditional Banking Organizations with VNO Characteristics. Analysis and Data Triangulation 100 Perceptions of VNO Model Application to Retail Banking 100 Benefits of the VNO Model to Retail Banking 102 Transitioning Retail Banking to a Gateway Provider. organization (VNO) business management model as an approach to increasing profitability ratios and competitiveness in traditional retail banking in the mid-Atlantic and southern United States.