Graduation thesis international business administration the impact of job satisfaction on employees’ job performance a study of white collar millennials in ho chi minh city

FOREIGN TRADE UNIVERSITY HO CHI MINH CITY CAMPUS -*** GRADUATION THESIS Major: International Business Administration THE IMPACT OF JOB SATISFACTION ON EMPLOYEES’ JOB PERFORMANCE: A STUDY OF WHITE-COLLAR MILLENNIALS IN HO CHI MINH CITY GT Code KL93 Author: Student ID: Class: Intake: Supervisor: Nguyễn Hy 1601025076 K55CLC1 55 PhD Lê Tuấn Bách Ho Chi Minh City, May 2020 i TABLE OF CONTENTS LIST OF ABBREVIATIONS IV LIST OF TABLES AND FIGURES V CHAPTER INTRODUCTION 1.1 Rationale of the research 1.2 Research background 1.2.1 In the world 1.2.2 In Vietnam 1.3 Objectives of the research 1.4 Subject and scope of the research 1.4.1 Subject 1.4.2 Scope 1.5 Research methods 1.6 Research contribution 1.7 Research structure 10 SUMMARY OF CHAPTER 10 CHAPTER LITERATURE REVIEW 11 2.1 Job satisfaction 11 2.1.1 Definition of job satisfaction 11 2.1.2 Measurements of job satisfaction 12 2.2 Employee’s job performance 14 2.2.1 Definition of employee’s job performance 14 2.2.2 Measurements of employee’s job performance 14 2.2.3 The impact of job satisfaction on job performance 15 2.3 The Millenials 16 2.3.1 Definition of Millennials generations 16 2.3.2 Characteristics of Millennials in general 17 2.3.3 Millenials at work 17 SUMMARY OF CHAPTER 18 CHAPTER METHODOLOGY 19 3.1 Research model design 19 ii 3.2 Research model selection and Hypothesis Development 20 3.2.1 Research model selection .20 3.2.2 Hypothesis Development 22 3.2.3 Variable Definition 25 3.2.4 Statistical Research Model .27 3.3 Questionnaire design 28 3.4 Data collection and analysis 33 3.4.1 Data collection and processing 33 3.4.2 Data analysis techniques 34 SUMMARY OF CHAPTER 38 CHAPTER RESEARCH RESULTS 39 4.1 Descriptive Statistics .39 4.1.1 Statistical description of determinants affecting Job Satisfaction 39 4.1.2 Statistical description of Job Satisfaction - Job Performance 40 4.1.3 Demographic statistical description .41 4.2 The impact of demographic factors on Job satisfaction 43 4.2.1 Job satisfaction level between two groups of ages 44 4.2.2 Job satisfaction level between two groups of genders 44 4.2.3 Job satisfaction level among different work positions 44 4.2.4 Satisfaction among different working time at current company .45 4.3 Impact of job satisfaction on job performance 45 4.3.1 Statistical Results 45 4.3.2 Interpretation and Discussion 58 SUMMARY OF CHAPTER 64 CHAPTER CONCLUSION AND RECOMMENDATIONS .65 5.1 Conclusion of research question 65 5.2 Recommendations for enterprises to enhance job satisfaction and performance of millennials white-collar employees in Ho Chi Minh City 66 5.2.1 Recommendations for “Nature of Work” factor 66 5.2.2 Recommendations for “Pay and Benefits” factor 67 5.2.3 Recommendations for “Training and promotion opportunities” 69 5.3 Research limitation and further reseaches 70 5.3.1 Research limitation .70 5.3.2 Proposal for further reseaches .71 iii SUMMARY OF CHAPTER 72 SUMMARY OF THE RESEARCH 73 REFERENCES 75 APPENDIX 80 iv LIST OF ABBREVIATIONS Abbreviations ANOVA CFA Df Full forms Analysis of Variance Confirmatory Factor Analysis Degree of Freedom EFA Exploratory Factor Analysis GDP Gross Domestic Product HCMC Ho Chi Minh City JDI Job Descriptive Index JSS Job Satisfaction Survey KMO Kaiser-Meyer-Olkin MSQ Minnesota Satisfaction Questionnaire SEM Structural Equation Modeling VND Vietnam Dong v LIST OF TABLES AND FIGURES FIGURES Figures Page Figure 1.1 GDP Growth Percentage in Asia in 2019 Figure 1.2 FDI inflows into Vietnam in the period of 2009 – 2017 Figure 1.3 Vietnamese labour productivity in 2011 – 2017 Figure 1.4 Vietnamese labour productivity compared with countries in area Figure 3.1 Research process 19 Figure 3.2 Proposed research model 21 Figure 3.3 Statistical research model 27 Figure 3.4 Questionnaire design process 28 Figure 4.1 Age structure of survey respondents 41 Figure 4.2 Gender structure of survey respondents 41 Figure 4.3 Education level structure of survey respondents 42 Figure 4.4 The structure of working time at current companies 42 Figure 4.5 Working position structure of survey respondents 43 vi TABLES Tables Page Table 3.1 Research Hypotheses 32 Table 3.2 Model’s suitability indicators 37 Table 4.1 Statistical description table of independent variables 40 Table 4.2 ANOVA test results 44 Table 4.3 Initial result of EFA analysis for independent variables 47 Table 4.4 Final result of EFA analysis for independent variables 48 Table 4.5 EFA initial result for Job Satisfaction – Job Performance 49 Table 4.6 EFA final result for Job Satisfaction – Job Performance 50 Table 4.7 Standardized Regression Weights – CFA Test Result 52 Table 4.8 Composite Reliability and Average Variance Extracted 53 Table 4.9 Regression Weight – SEM Model on 1st try 54 Table 4.10 Regression Weight – SEM Model on 2nd try 55 Table 4.11 Standardized Regression Weight – SEM Model on 2nd try 55 Table 4.12 Bootstrap testing results 58 Table 4.13 Examination of research hypotheses 63 CHAPTER INTRODUCTION This chapter as the beginning research provides a clear introduction of many fundamental aspects, consisting of rationale, research background and methods, aims and objectives, subject and scope, contribution as well as topic structure The chapter also presents a general perspective on the contents of the remaining four ones 1.1 Rationale of the research The Vietnam economy has skyrocketed over the last years, which makes Vietnam be one of the most considerable growth in percentage of GDP growth in 2019 (just behind Lao and Cambodia) Figure 1.1 GDP Growth Percentage in Asia in 2019 (Unit: %) 7 5 Source: Asian Development Bank, 2019 Besides, Vietnam economy also receives many valuable investments from foreign organizations and enterprises, and the total inflows into Vietnam value recorded at the end of 2019, including newly and additionally registered capital as well as additional existing capital ones, reach 38 billion USD, which raised by 7.2% when comparing to the same period in 2018 and this is also the highest recorded value in the last 10 years This actually brings Vietnam economy into both opportunities and challenges, especially in private sector ones where the competition happens fiercely day by day Figure 1.2 FDI inflows into Vietnam in the period of 2009 – 2017 (Unit: billion USD) 35,88 24 23 22 23,6 24,5 2015 2016 19 15 2009 2010 2011 16 2012 2013 2014 2017 Source: Ministry of Planning and Investment, 2017 In addition to this significant economic development, in terms of human resources or personnel aspect, according to a survey in the second quarter, 2016 of JobStreet.com, Vietnam has more than 13.000 employees, of which nearly 85% of employees surveyed feel dissatisfied with current jobs Also, according to the Vietnam Economic Annual Report 2018, Vietnam's labor productivity experience relatively considerable growth which has been expressed by the fact that with the economic growth in 2018 of 7,08 %, the labor productivity of the whole economy at current prices in 2018 was estimated at 102,2 million VND/labor (equivalent to US $ 4.521 / labor which increased by 6% compared to 2017 Generally, in the period of 2011-2018, the labor productivity increased by an average of 4,88% / year (General Statistics Bureau, 2018) Nevertheless, Vietnamese productivity still ranked lowest in Asia The average productivity level in Vietnam increased by 36%, however, Vietnam's labor productivity only equal to 1/18 Singapore, 1/16 of Malaysia and 1/3 of Thailand and China (General Statistics Bureau); this makes enterprises in VietNam in general or the economic center like Ho Chi Minh City in particular, consider again the relationship between job satisfaction and employee’s job performance and how to effectively maximize these factors Figure 1.3 Vietnamese labour productivity in 2011–2017 (Unit: million VND per labour) 55,2 2011 68,7 63,1 2012 2013 74,7 79,4 84,5 2014 2015 2016 93,2 2017 Million VND per labour Source: General Statistics Bureau, 2017 Figure 1.4 Vietnamese labour productivity compared with countries in area 15,7 Singapore 14,1 14,3 6,6 Malaysia 2,9 5,7 2,9 2,9 2,7 Thailand 2,6 2,6 2,4 Indonesia 1,9 1,9 1,8 Philippines Vietnam 1 2016 2014 2010 Source: General Statistics Bureau, 2016 106 APPENDIX COMPOSITE RELIABILITY - AVERAGE VARIANCE EXTRACTED Variables Composite reliabiltity Avearge variance extracted L 0,832 0,502 Ope 0,798 0,569 Opp 0,785 0,479 Now 0,827 0,546 PB 0,709 0,449 Sat 0,727 0,474 Per 0,845 0,524 107 APPENDIX 8, LINEAR STRUCTURAL MODEL (SEM) TEST RESULTS SEM Test – results on first try: Regression Weights: (Group number - Default model) Estimate S,E, C,R, SAT < L -,017 ,089 -,188 SAT < NOW ,448 ,105 4,286 SAT < OPP ,163 ,077 2,123 SAT < OPE -,117 ,077 -1,513 SAT < PB ,243 ,087 2,788 PER < SAT ,285 ,080 3,586 PER2 < PER 1,000 PER1 < PER ,833 ,060 13,848 PER7 < PER ,726 ,059 12,387 PER3 < PER ,825 ,067 12,302 PER6 < PER ,654 ,053 12,224 L4 < L 1,000 L1 < L ,850 ,090 9,451 L2 < L 1,085 ,095 11,390 L3 < L ,934 ,083 11,314 L5 < L ,804 ,087 9,232 NOW1 < NOW 1,000 NOW4 < NOW 1,271 ,106 11,946 NOW2 < NOW 1,201 ,096 12,460 NOW3 < NOW 1,161 ,101 11,496 OPP3 < OPP 1,000 OPP4 < OPP 1,103 ,102 10,855 OPP1 < OPP ,974 ,093 10,440 OPP2 < OPP ,957 ,097 9,903 OPE5 < OPE 1,000 OPE1 < OPE 1,014 ,087 11,710 OPE2 < OPE ,950 ,084 11,247 SAT1 < SAT 1,000 SAT2 < SAT ,847 ,094 8,968 SAT3 < SAT ,766 ,093 8,222 PB1 < PB 1,000 PB4 < PB 1,030 ,128 8,073 PB5 < PB ,940 ,117 8,006 P ,851 *** ,034 ,130 ,005 *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Label 108 Standardized Regression Weights: (Group number - Default model) SAT SAT SAT SAT SAT PER PER2 PER1 PER7 PER3 PER6 L4 L1 L2 L3 L5 NOW1 NOW4 NOW2 NOW3 OPP3 OPP4 OPP1 OPP2 OPE5 OPE1 OPE2 SAT1 SAT2 SAT3 PB1 PB4 PB5 < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < - L NOW OPP OPE PB SAT PER PER PER PER PER L L L L L NOW NOW NOW NOW OPP OPP OPP OPP OPE OPE OPE SAT SAT SAT PB PB PB Estimate -,018 ,371 ,173 -,121 ,222 ,252 ,842 ,744 ,676 ,672 ,668 ,628 ,633 ,823 ,814 ,615 ,736 ,737 ,776 ,706 ,760 ,704 ,669 ,630 ,796 ,761 ,705 ,774 ,681 ,576 ,697 ,670 ,642 109 SEM Tests – results on second try: Regression Weights: (Group number - Default model) Estimate S,E, C,R, SAT < NOW ,319 ,072 4,456 SAT < OPP ,145 ,069 2,102 SAT < PB ,207 ,080 2,592 PER < SAT ,289 ,079 3,639 PER2 < PER 1,000 PER1 < PER ,833 ,060 13,849 PER7 < PER ,725 ,059 12,388 PER6 < PER ,653 ,053 12,227 PER3 < PER ,825 ,067 12,301 NOW4 < NOW 1,000 NOW2 < NOW ,935 ,076 12,354 NOW1 < NOW ,772 ,066 11,767 NOW3 < NOW ,912 ,079 11,522 OPP3 < OPP 1,000 OPP4 < OPP 1,069 ,101 10,590 OPP2 < OPP ,943 ,096 9,813 OPP1 < OPP ,968 ,093 10,385 SAT1 < SAT 1,000 SAT3 < SAT ,763 ,093 8,203 SAT2 < SAT ,842 ,094 8,935 PB1 < PB 1,000 PB4 < PB 1,001 ,127 7,859 PB5 < PB ,885 ,114 7,774 P *** ,036 ,010 *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Label 110 Standardized Regression Weights: (Group number - Default model) Estimate SAT < NOW ,338 SAT < OPP ,155 SAT < PB ,195 PER < SAT ,256 PER2 < PER ,842 PER1 < PER ,744 PER7 < PER ,676 PER6 < PER ,668 PER3 < PER ,671 NOW4 < NOW ,743 NOW2 < NOW ,774 NOW1 < NOW ,728 NOW3 < NOW ,710 OPP3 < OPP ,769 OPP4 < OPP ,691 OPP2 < OPP ,628 OPP1 < OPP ,673 SAT1 < SAT ,775 SAT3 < SAT ,576 SAT2 < SAT ,679 PB1 < PB ,717 PB4 < PB ,670 PB5 < PB ,622 Model Fit Summary CMIN Model NPAR CMIN DF P Default model 45 343,432 145 ,000 Saturated model 190 ,000 Independence model 19 2212,504 171 ,000 RMR, GFI Model RMR GFI AGFI PGFI Default model ,040 ,901 ,870 ,688 Saturated model ,000 1,000 Independence model ,107 ,459 ,399 ,413 Baseline Comparisons CMIN/DF 2,368 12,939 111 Model Default model Saturated model Independence model NFI Delta1 ,845 1,000 ,000 RFI rho1 ,817 ,000 IFI Delta2 ,904 1,000 ,000 TLI rho2 ,885 ,000 CFI ,903 1,000 ,000 Parsimony-Adjusted Measures Model PRATIO PNFI PCFI Default model ,848 ,716 ,766 Saturated model ,000 ,000 ,000 Independence model 1,000 ,000 ,000 NCP Model NCP LO 90 HI 90 Default model 198,432 148,094 256,479 Saturated model ,000 ,000 ,000 Independence model 2041,504 1893,426 2196,964 FMIN Model FMIN F0 LO 90 HI 90 Default model 1,067 ,616 ,460 ,797 Saturated model ,000 ,000 ,000 ,000 Independence model 6,871 6,340 5,880 6,823 RMSEA Model RMSEA LO 90 HI 90 PCLOSE Default model ,065 ,056 ,074 ,003 Independence model ,193 ,185 ,200 ,000 AIC Model AIC BCC BIC CAIC Default model 433,432 439,393 603,427 648,427 Saturated model 380,000 405,166 1097,754 1287,754 Independence model 2250,504 2253,021 2322,280 2341,280 ECVI Model ECVI LO 90 HI 90 MECVI Default model 1,346 1,190 1,526 1,365 Saturated model 1,180 1,180 1,180 1,258 Independence model 6,989 6,529 7,472 6,997 HOELTER HOELTER HOELTER Model ,05 ,01 Default model 164 176 112 HOELTER HOELTER ,05 ,01 Independence model 30 32 Modification Indices (Group number - Default model) Covariances: (Group number - Default model) M,I, Par Change e20 < > NOW 29,766 ,098 e9 < > e20 17,907 ,072 e5 < > e9 19,506 ,069 e4 < > e7 25,852 ,056 Variances: (Group number - Default model) M,I, Par Change Regression Weights: (Group number - Default model) M,I, Par Change PER < - NOW 37,548 ,421 NOW3 < - PER 15,696 ,221 NOW3 < - PER3 30,793 ,234 NOW3 < - PER1 17,251 ,192 NOW2 < - PER6 21,978 ,220 PER6 < - NOW2 22,494 ,180 Model 113 APPENDIX 9, OFFICIAL QUESTIONNAIRE TÁC ĐỘNG CỦA SỰ HÀI LỊNG CƠNG VIỆC ĐẾN HIỆU QUẢ CƠNG VIỆC CỦA NHÂN VIÊN VĂN PHÒNG THẾ HỆ MILLENNIALS Ở TP,HCM Thân chào Anh/Chị, Tôi Nguyễn Hy, học trường Đại học Ngoại Thương Cơ sở II, Tp,HCM, Hiện tơi thực Khố luận tốt nghiệp với đề tài nghiên cứu Tác động hài lịng cơng việc đến hiệu cơng việc Nhân viên văn phòng hệ Millennials độ tuổi 24 - 39 TP,HCM, Vì vậy, mong anh/chị dành chút thời gian thực bảng khảo sát bên dưới, Sự hỗ trợ q báu Anh/Chị giúp tơi có thơng tin đầy đủ tin cậy để hồn thành Khóa luận tốt nghiệp, Xin lưu ý khơng có câu trả lời hay sai, Tất câu trả lời anh/chị có giá trị ý kiến anh/chị giữ bí mật tuyệt đối, Trong trình thực phiếu khảo sát này, có thắc mắc nào, xin vui lịng liên lạc với thông qua địa email: nguyenhy,ftu2@gmail,com, Xin trân trọng cảm ơn, I THÔNG TIN TỔNG QUAN 1, Tuổi anh/chị thuộc nhóm nào?  Dưới 24 tuổi (dừng khảo sát)  Từ 35 tuổi đến 39 tuổi  Từ 24 30 tuổi  Trên 39 tuổi (dừng khảo sát)  Từ 30 đến 35 tuổi , 2, Anh/Chị có phải Nhân viên văn phịng/ Luật sư/ Bác sĩ khơng?  Có  Khơng (dừng khảo sát) 3, Giới tính anh/chị?  Nam  Nữ  Khác 4, Trình độ học vấn:  Phổ thông trung học  Trung cấp/Cao đẳng  Đại học  Cao học trở lên 5, Thời gian làm việc cho công ty nay:  Dưới năm  Từ – năm  Từ - 10 năm  Từ 10 – 15 năm 6, Vị trí làm việc anh/chị:  Nhân viên thức  Quản lý cấp cao  Trưởng nhóm  Khác (Vui lòng nêu rõ)…,  Quản lý cấp trung 114 II CÂU HỎI CHÍNH Phần 1: Anh/chị vui lịng đánh giá mức độ đồng ý yếu tố sau nơi làm việc việc khoanh trịn vào MỘT số phát biểu, 1, Hồn tồn khơng đồng ý, 2, Không đồng ý, 3, Trung dung, 4, Đồng ý, 5, Hoàn toàn đồng ý Mức độ đồng ý Phát biểu Tiền lương, phúc lợi anh/chị xứng với công sức bỏ ra, Tăng lương công ty anh/chị định kỳ, theo lộ trình cụ thể, Anh/Chị hài lòng hội tăng lương, phúc lợi, Tiền lương, phúc lợi anh/chị hưởng cạnh tranh so với công ty khác, Các phúc lợi anh/chị đồng nghiệp hưởng nhau, Mỗi anh/chị hồn thành cơng việc kết tốt, anh/chị nhận công nhận từ nhiều người công ty, 5 5 Anh/Chị có nhiều hội nhận khen thưởng từ công ty, 5 10 Anh/Chị khơng có nhiều việc ngồi trách nhiệm phải làm, 11 Thời lượng làm việc anh/chị phù hợp 12 Anh/Chị cung cấp đầy đủ thiết bị, vật dụng làm việc, 13 Đồ dùng làm việc anh/chị đảm bảo tính riêng tư, 14 Anh/Chị cảm thấy cơng việc anh/ chị có ý nghĩa, 15 Anh/Chị cảm thấy yêu thích công việc 16 Anh/Chị cảm thấy tự hào việc anh/chị làm, 17 Công việc anh/chị thật thú vị, 18 Anh/Chị thấy hài lòng với hiệu suất làm đồng nghiệp, 19 Anh/Chị cảm thấy yêu quý đồng nghiệp mình, 20 Ở cơng ty, anh/chị khơng thường xảy mâu thuẫn nghiêm trọng với đồng nghiệp, 5 Nỗ lực anh/chị KHÔNG khen thưởng cách xứng đáng theo cách mà đáng phải thưởng, Cơng ty có nhiều thủ tục quy định gây khó khăn cho anh/chị việc thực công việc, 115 21 Anh/Chị thấy công việc làm nhiều hội thăng tiến, 22 Công ty giúp nhân viên tiến nơi khác, 23 Anh/Chị thấy hài lòng với hội thăng tiến công việc, 24 Anh/chị cảm thấy hài lòng hội đào tạo công ty, 25 Lãnh đạo cấp tạo động lực cho nhân viên, 26 Anh/Chị có nhận thông tin phản hồi rõ ràng,cụ thể, 27 Anh/Chị nhận phản hồi nhanh chóng kết cơng việc, 28 Anh/Chị hỏi ý kiến, trao đổi, tham gia giải vấn đề quan trọng liên quan cơng ty (quy trình làm…) 29 Anh/Chị hiểu tầm quan trọng công việc làm so với tổng thể hoạt động công ty Phần 2: Anh/chị vui lịng đánh giá mức độ đồng ý yếu tố sau nơi làm việc việc khoanh trịn vào MỘT số phát biểu, 1, Hồn tồn khơng đồng ý, 2, Không đồng ý, 3, Trung dung, 4, Đồng ý, 5, Hoàn toàn đồng ý, Phát biểu Mức độ đồng ý 30 Anh/Chị xem cơng việc sở thích, 31 Anh/Chị hài lịng với cơng việc tại, 32 Hầu hết ngày anh/chị hứng khởi với việc mình, Phần 3: Anh/chị vui lòng đánh giá mức độ thường xuyên với yếu tố nơi làm việc việc khoanh vào MỘT số phát biểu, 1, Không 2, Hiếm 3, Thỉnh thoảng 4, Thường xuyên 5, Ln ln 116 Phát biểu 33 Anh/Chị hồn thành cơng việc với chất lượng tốt mong đợi 34 Anh/Chị ghi nhớ kết mà Anh/Chị cần phải đạt công việc 35 Anh/Chị hồn thành cơng việc trước hạn 36 Nếu được, Anh/Chị sẵn sàng nhận nhiệm vụ thách thức 37 Anh/Chị nỗ lực cập nhật kiến thức, kĩ cơng việc 38 Anh/Chị chủ động bắt đầu nhiệm vụ khác, hoàn thành xong cũ, 39 Anh/Chị ứng phó với tình khơng chắn khơng thể đốn trước cơng việc Mức độ thường xuyên 5 5 5 XIN CHÂN THÀNH CẢM ƠN ANH/CHỊ ĐÃ HOÀN THÀNH KHẢO SÁT ,/, 117 OFFICIAL QUESTIONNAIRE THE IMPACT OF JOB SATISFACTION ON JOB PERFORMANCE OF WHITE-COLLAR MILLENNIALS EMPLOYEES IN HO CHI MINH CITY Dear Mr / Ms, I am Nguyen Hy, currently studying at Foreign Trade University in Ho Chi Minh City, I am currently doing my graduation thesis about The impact of job satisfaction on job performance of Millennials' office workers aged 24 - 39 in Ho Chi Minh City, Therefore, I hope you will take time to conduct below survey, Your valuable support will help me have sufficient information and understanding to complete this thesis sucessfully, Please note that there is no right or wrong answer, All of your answers are valid and will be kept strictly confidential, In the process of filling out this survey, if having any questions, please contact me via: nguyenhy,ftu2@gmail,com, Thank you very much, I, GENERAL INFORMATION Age:  Under 24 years old (stop here)  From 24 to under 30  From 30 to 34  From 35 to 39  Above 39 years old (stop here) Are you working as White-collar ones (Office workers, Lawyers, Doctors)?  Yes Gender:  Male  No (stop here)  Female  Other Education level:  Certificate of high school  Technical school/ College  Bachelor’s degree  Master degree or above Working period at current company:  Below years  From – under years  From - under 10 years  From 10 – 15 years 118 Working position:  Employees  High-level manager  Team Lead  Others (Please specify): ……  Mid-level manager II, MAIN QUESTIONS Part 1: Please rate your agreement with the following factors at your workplace by circling ONE number per statement, 1, Strongly Disagree 2, Disagree 3, Neutral 4, Agree 5, Strongly Agree Statement My pay, benefits are appropriate with effort I contribute Rising in pay and benefits at my company is regular, following specific route I am satisfied with chances to have pay,benefits increased Received pay and benefits are better than most other comparable companies The benefits I and my colleagues receive are the same When I did one task at a good result, I received the recognition from all people in company, I have many chances to receive rewards from company, My efforts not received worthy rewards compared to the Agreement level 5 5 5 5 5 way it should have, Company has procedure and policy hard to complete task, 10 I not have lots of tasks not included in responsibilities which are obliged to in company, 119 11 My duration of work is appropriate, 5 13 My working equipments are guaranteed to be kept private, 14 I feel the meaningfulness in my work, 15 I find the joy when doing the current job, 16 I feel proud of what I am doing at work 17 My work is interesting, 18 I feel ssatisfied with my colleagues’ performance at work, 19 I love my colleagues, 20 In company, I not usually have conflicts with colleagues, 21 Actually, my work has many opportunities for promotion, 5 23 I feel pleased with my promotion opportunities, 24 I am satisfied with current training chances at company, 25 Leaders at all levels in company can motivate employees, 26 Receive clear, specific feedbacks, 27 Get feedback on work results quickly and promptly, 5 12 I have been provided enough devices and equipments to implement tasks, 22 The current working environment in the company helps employees make progress like elsewhere, 28 I was consulted, discussed, involved in solving important issues of the company related to me (workflow, work goals, new policies ,,) 29 I understand the importance of the work I am doing compared to the overall operation of the company, 120 Part 2: Please rate your agreement with the following factors at your workplace by circling ONE number per statement, 1, Strongly Disagree 2, Disagree 3, Neutral 4, Agree 5, Strongly Agree Statement Agreement level 30 I view my work as a hobby, 31 I am very satisfied with my work in the present time, 32 I am excited about my work almost everyday, Part 3: Please rate to show your frequency with the following factors at your workplace by circling ONE number per statement, 1, Never 2, Harldly 3, Usually 4, Often 5, Always Statement 33 My completed jobs are delivered with good quality as or Frequency level 34 I take notes and remember goals need to achieve in work, 35 I get the jobs done right or earlier than the deadline, 36 I am willing to accept challenging tasks, if possible, 37 I endeavor to update my work knowledge and skills, 38 I actively start new tasks, once the old ones are completed, 39 I can cope with unpredictable situations at work, more than required, THANK YOU FOR YOUR PARTICIPATION /