Employees training and development on job satisfaction in hospital

EMPLOYEES TRAINING AND DEVELOPMENT ON JOB SATISFACTION IN HOSPITAL A CASE STUDY OF RULI HOSPITAL IN GAKENKE DISTRCT, RWANDA HAKIZIMANA EMMANUEL MHRM/22449/2015 A Research Project Submitted in Partial Fulfillment for the Award of a Degree in Master of Science in Human Resource Management of Mount Kenya University MAY 2017 i DECLARATION This research study is my original work and has not been presented to any other Institution No part of this research should be reproduced without the author’s consent or that of Mount Kenya University Student Name: HAKIZIMANA Emmanuel Signature…………………………… Date…………………… Declaration by the supervisor This research has been submitted with our approval as the Mount Kenya University Supervisor Name of Supervisor: Dr Olukemi ASEMOTA, PhD Signature ………………………………… Date…………………………… ii DEDICATION This work is dedicated to my dear wife Mukamanzi Marie Chantal and our beloved sons; Hirwa Hakizimana Charbel Derrick, and Manzi Hakizimana Hugues for their moral support and guidance during my study and most especially the fieldwork period I also dedicate this work to my beloved parents who toiled for my education and sacrificed the descent life they deserved to make sure I attained a bachelor’s degree without which I could not have enrolled for this Masters Degree programme I am highly indebted to both of them iii ACKNOWLEDGEMENTS This researcher wishes at this thesis stage to thank with much gratitude the Almighty God for making everything successful First of all, I sincerely acknowledge the dedicated intellectual guidance, supervision and academic support I received from my supervisor Dr Olukemi Asemota throughout the entire study period It is this guidance and support that has enabled me to produce this intellectual thesis Special thanks go to Mount Kenya University, Kigali Campus and all lecturers especially Master of Science in Human Resource Management lecturers for equipping me with knowledge that enabled me to succeed in my professional career My gratitude also goes to all my fellow classmates in Master of Science in Human Resource Management for their good peer, cooperation and guidance during the period of studies Finally, my heartfelt thanks go to my dear wife Mukamanzi Marie Chantal for her motivation, encouragement and invaluable support- moral social she gave me throughout the study period I owe you all gratitude! iv ABSTRACT This research was focused on employees training and development on job satisfaction in Hospital, case study of Ruli Hospital in Gakenke District, Rwanda The main purpose of this thesis is to investigate the correlation between employees training and job satisfaction in District hospital This study is specifically sought to; establish the role of hospital on employees training and staff development on job satisfaction, assess the effect of employees training, staff development on job satisfaction in Ruli Hospital According to David, (2010) this thesis combined theoretical and empirical research, try to find factors that affect employee training and its impact in acting human resource practices thereby laying the theoretical foundation for the future research about survey on the employee training as well addressed and examined the factors affect training (types of training, training environment, work environment and employees’ personal characteristics) and training effectiveness on human resource practices in a Hospital This research has carried out in Ruli Hospital and different methods and techniques have been used to aid the study This study used both descriptive and correlation statistics, where the researcher used both qualitative and quantitative approach The analysis considered reliability and validity research instruments The total population of this study was 120; using Yamane formula, the researcher used a sample size of 93 people The questionnaire was designed and distributed to support empirical findings for this research in Ruli Hospital The sampling technique used in this study is stratified random sampling method The data are finally analyzed by using SPSS version 20 The data was presented by using tables from which percentages and frequencies were ascertained to provide a basis for analysis and interpretations The findings showed that training and development have an impact on the job satisfaction of employees with regards to their performance The Ruli Hospital has to develop a human resource strategy to create a comprehensive policy for training and development programs for better adaptation to a shifting environment, better management of arm’s length transactions and a high degree of competitiveness This study recommended that successful implementation of an effective training and development reach to employees’ job satisfaction and organizational performance v TABLE OF CONTENTS DECLARATION ii DEDICATION iii ACKNOWLEDGEMENTS iv ABSTRACT v TABLE OF CONTENTS vi LIST OF TABLES x LIST OF FIGURES xii LIST OF ACRONYMS AND ABBREVIATIONS xiii DEFINITION OF KEY TERMS xv CHAPTER ONE: INTRODUCTION 1.0 Introduction 1.1.Back ground of the study 1.2 Problem Statement 1.3 Objectives of the study 1.3.1 General objective 1.3.2 Specific objectives 1.4 Research questions 1.5 Significance of the study 1.6 Limitation of the study 1.7 Scope of the study 1.8 Organization of the study CHAPTER TWO: REVIEW OF RELATED LITERATURE vi 2.0 Introduction 2.1 Theoretical literature 2.1.1 Theoretical Concept and practices of employees training and job satisfaction 2.1.2 Reasons for carrying out training and development 2.1.3 Effect of training and employees development 11 2.1.4 Why is employee development important? 11 2.1.5 Employee development: a self-fulfilling prophecy 12 2.1.6 Employee development decreases operational costs 12 2.1.7 Perceived benefits of employee development 12 2.1.8 Employee development limits organizational liability 13 2.1.9 Factors affecting training 13 2.1.10 Employee training 14 2.2 Empirical review 26 2.3 Critical review and research gap identification 27 2.4 Theoretical Framework 28 2.5 Conceptual Frame work 28 2.6 Summary 36 CHAPTER THREE: RESEARCH METHODOLOGY 37 3.0 Introduction 37 3.1 Research design 37 3.2 Target Population 37 3.2.1 Study population 38 3.3 Sample design 39 vii 3.3.1 Sample size 39 3.3.2 Sampling Techniques 40 3.4 Data collection methods and instruments 40 3.4.1 Data collection instruments 41 3.4.2 Reliability and validity of research instruments 42 3.4.3 Administration of research instruments 42 3.5 Data presentation and analysis procedures 42 3.6 Ethical considerations 43 CHAPTER FOUR: RESEARCH FINDINGS AND DISCUSSION 44 4.0 Introduction 44 4.1 Demographic Characteristics of Respondents 44 4.2 Presentation of Findings 47 4.2.1 The contribution of employees training, staff development and job satisfaction to performance of Ruli Hospital 47 4.2.2 Role of the Hospital on employees training and staff development on job satisfaction 50 4.2.3 Relationship between employees training and development on job satisfaction 57 CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 61 5.0 Introduction 61 5.1 Summary of the Findings 61 5.1.1 The contribution of employees training, staff development and job satisfaction to performance of Ruli Hospital 62 5.1.2 Role that Ruli Hospital has on employees training, staff development and job satisfaction 62 viii 5.1.3 Relationship between employees training and development on job satisfaction 63 5.2 Conclusion 64 5.3 Recommendations 65 5.4 Suggestions for further study 65 REFERENCES 66 APPENDICES 78 APPENDIX I: AUTHORIZATION LETTER 79 APPENDIX II: ACCEPTANCE LETTER 80 APPENDIX III: QUESTIONNAIRES 81 QUESTIONNAIRE FOR RULI HOSPITAL 82 ix LIST OF TABLES Table 3.1: Study population 39 Table 3.2: Target population under the study and sample size 40 Table 4.1: Respondents Distribution in Gender 44 Table 4.2: Age of respondents 45 Table 4.3: Department of respondents 46 Table 4.4: Respondents Distribution in Level of Education 46 Table 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satisfaction -Employee performance relationship: A theoretical perspective International journal of Innovative Research in Management, ISSN 2319 – 6912, volume 11 77 APPENDICES 78 APPENDIX I: AUTHORIZATION LETTER 79 APPENDIX II: ACCEPTANCE LETTER 80 APPENDIX III: QUESTIONNAIRES Dear Respondent, This letter is an introduction to the main reason as to why your participation in this questionnaire is required This study is a research study on the thesis title Employees Training and Development on job satisfaction in district Hospital; a case study of Ruli Hospital in Gakenke District, Northern Province-Rwanda It is in partial fulfillment of one of the requirements for the attainment of the award of the Masters Degree in Science of Human Resource Management from Mount Kenya University My research project endeavors to generate knowledge to be utilized in understanding training and development of employees The study specifically focuses on determine how training and development affect employees performance As a representative of your Hospital, your views are of importance in my study and I would appreciate you responding to this questionnaire This is purely for academic purpose and your response are kept as confidential and anonymous Thank you for your time, co-operation and contribution to my study I shall be pleased to send you a copy of the findings of the study if you desire so Yours faithfully, HAKIZIMANA Emmanuel 81 QUESTIONNAIRE FOR RULI HOSPITAL TOPIC OF STUDY: EMPLOYEES TRAINING AND DEVELOPMENT ON JOB SATISFACTION IN DISTRICT HOSPITAL A CASE STUDY OF RULI HOSPITAL IN GAKENKE DISTRICT, NORTHERN PROVINCE, RWANDA Questionnaire for Employees Training and Development on job satisfaction in district Hospital Part 1: Background of Staff Gender a) Female ( ) b) Male ( ) Age a) 18 – 25 ( ) b) 26 – 35 ( ) c) 36 – 45 ( ) d) 46 – 55 ( ) e) 56 – 59 ( ) f) Above 60( ) Department: ………………………………………………… Educational background: ……………………………………… 82 Part 2: A Questions regarding employees training and development How long have you worked for the Ruli Hospital? a) Less than year ( ) b) – years ( ) c) – years ( ) d) – years ( ) e) Above years ( ) Have you had any form of training since you joined the Ruli Hospital? a) Strongly agree ( ) b) Agree ( ) c) Not agree ( ) How were you selected for training? a) On joining the hospital b) Supervisors recommendation c) Compulsory for all employees d) Upon employee request e) Performance appraisal f) Don’t know How often you undergo training? a) Quarterly ( ) b) Every six months ( ) c) Once a year ( ) d) Every two years ( ) e) No specific schedule ……………………………….…………………… 83 Does this training have any impact on your skill and job performance? a) Yes ( ) b) No ( ) 10 How would you rate the quality of the training programme/s for which you have participated? a) Very poor ( ) b) Poor ( ) c) Good ( ) d) Very good ( ) e) Excellent ( ) 11 Were the trainings received relevant to your work? a) Strongly agree ( ) b) Agree ( ) c) Not agree ( ) 12 In your opinion, you think training has helped improve your performance to job satisfaction? a) Strongly agree ( ) b) Agree ( ) c) Not agree ( ) 13 Do you require further training for motivation towards performance improvement to enable you contributes to increased productivity? a) Yes ( ) b) No ( ) 84 If “yes” to the question above, please provide reasons as to why below ……………………………………………………………………………………………… ……………………………………………………………………………………………… 14.What problems you encounter during training? ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… 15 Please specify, ways you think training and development in Ruli Hospital can be improved ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… 16 Do you think the Ruli Hospital has any role to train on employability and staff welfare? a) Strongly agree ( ) b) Agree ( ) c) Not agree ( ) 17 Have you been motivated in any way? If yes justify ……………………………………………………………………………………………… ……………………………………………………………………………………………… 18 Have you in your work time been promoted or given any incentive or rewarded after hard work? a) Yes ( ) b) No ( ) 85 If yes what kind of it? ……………………………………………………………………………………………… ……………………………………………………………………………………………… 19 What methods does Ruli Hospital use to conduct training and development of employees? ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… 20 Do you believe in working for Ruli Hospital on long term services? a) Strongly agree ( ) b) Agree ( ) c) Not agree ( ) Thank you for your response 86