Doctoral thesis of economics summation training and development technical workers in hanoi garment and textile companies

2 THESIS TO BE COMPLETED IN THE NATIONAL ECONOMIC UNIVERSITY Ministry of Education and Training University of National Economy NGUY N VÂN THÙY ANH TRAINING AND DEVELOPMENT TECHNICAL WORKERS IN HANOI GARMENT AND TEXTILE COMPANIES Ass Pro Dr Tr8n Th: Thu Ass Pro Dr Cao Văn Sâm Pro Dr Phan Văn Kha Dr Nguy=n H>u Dũng Dr Nguy=n Văn Thành : HUMAN RESOURCES MANAGEMENT (LABOR ECONOMICS) : 62340404 The thesis will be defend before the Council to protect her State&level doctoral thesis at the National Economic University Take place at: h on 2014 DOCTORAL THESIS OF ECONOMICS SUMMATION & Library University of National Economy & National Library Hanoi, 2014 INTRODUCTION The rationale and significance of research Currently, the garment and textile companies in Hanoi (HN G&T companies) have been employing about 111,600 labors and contributting about 17,3% GDP of Hanoi every year Economic integration brought more business opportunities to HN G&T companies but also more challenges which are from fierce competition, technical innovation, and customers’ stricter requirements To survive and grow sustainably, the HN G&T companies really need to invest into training and development in order to posse a number of technical workers1 which meets the requirements in terms of knowledge, skills, attitudes and professional development Theoretical framework for training and development (T&D) the technical workers are extracted and developed from researches on human resources (HR) training and development On the world, researches on HR T&D can be basically divided into main groups: training system design theories, learning theories, motivational based approaches, and training evaluation models In Vietnam, there are main approaches of studies on worker T&D is macro approach: researches on vocational training for certain areas, provinces or industries is micro approach: studies on training and development technical workers in the companies Generally, most of studies concentrated on vocational training (the macro approach) The micro approach, studies on which implemented by the companies themselves in order to satisfy their labor needs, has not been paid much attention In this micro approach, the studies did not focus on evaluating and measuring the effectiveness of T&D in To be shortened by “workers” from here all dimensions, did not investigate objective and subjective factors that affect the T&D effectiveness Moreover, in the practice, the training and development technical workers in HN G&T companies has not implemented well enough, thus, did not enable the workforce respond the urgent challenges of business properly Due to the above reasons, the chosen topic of dissertation on “Training and development technical workers in Hanoi garment and textile companies” is of urgent necessity Research questions are: & Which is the theoretical framework applied into studying the training and development technical workers in companies? & In the practice, how has the worker T&D in HN G&T companies been implemented? How well the trained workers respond to job requirements? Why? & Recommendations for improving technical worker T&D in HN G&T companies? Thesis to achieve the bellowed purpose of studying: & Systemizing the theories on human resources T&D and developing the theoretical base for T&D technical workers in companies & Investigating, analyzing and evaluation the practice of T&D technical workers in HN G&T companies: contents of T&D, methods, effectiveness, objective and subjective factors that influence the T&D effectiveness & Proposing some recommendations in order to improve the T&D technical workers in HN G&T companies The research subjects and scope: the training and development technical workers ( who are specialized in garment, textiles and yarn manufacturing)2 in HN G&T companies from 2009 to 2012 To be called G&T worker in following parts 5 The new contribution of research Based on the studying the training evaluation models, the dissertation suggested evaluating the effectiveness of the T&D technical workers of companies through evaluating the responding extents to job requirements of trainees in terms of knowledge, skills, attitudes and professional development possibilities Proposing the “professional development possibilities” of trainees to the assessment criteria is the new contribution of the thesis in compared to previous researches the competency approaches The new contributions in recommendations include: improving training methods in order to meet professional competency standards, using the career development activities for workers as non&monetary motivating tools and retention, and improving the system of assessing the worker T&D effectiveness The thesis also suggested some recommendations to relating authorities to facilitate and support the worker T&D in HN G&T companies The results from studying the successful career development cases of technical workers HN G&T companies showed that: background of vocational training and other T&D activities have positive influence to career development of workers, career development and promotion opportunities play a motivating role to workers Thus, T&D should be seen as important non&monetary rewards that motivate workers The thesis structure includes chapters Chapter displays the theoretical framework of worker T&D in companies Chapter describes research methodology and data that serve the study Chapter analyses and evaluates the practice of worker T&D in HN G&T companies Based on these analysis’s, the chapter proposes recommendations for improving the technical worker T&D in HN G&T companies The results from investigating the factors that affect the effectiveness of T&D in HN G&T companies showed that the trainees only meet requirements in terms of skills and attitude, but they not meet the requirements in terms of knowledge and professional development possibilities due to some main reasons , knowledge and teaching capabilities of trainers are limited , the training policies, the monetary and non&monetary rewards are not well motivated to trainees , workers are mainly trained by on&the& job methods but knowledge and skills basically and systematic equipped , companies not want to invest in T&D due to wondering of losing well&trained workers and can not recover the training costs THEORETICAL FRAMEWORK OF TECHNICAL WORKER Thesis suggested the HN G&T companies should consider T&D technical workers as solutions for enhancing competitive competency, ensuring sustainable growth and motivating tools as well, and should change the training points of view and methods to TRAINING AND DEVELOPMENT IN COMPANIES 1 Definitions Technical workers ! " #! $ % # & ' That means technical workers are those who have been trained at different mastering levels in vocational schools or enterprises in order to ensure that they are qualified enough to accomplish the complex requirements of production process 7 progress from stage to stage Most of professionals will maintain in the stage until retired Technical worker training in companies refers to ! #! $ & % # Worker training in companies includes skill training and vocational training, which are: vocational training, skill training, bad performers’ retraining, orientation training Technical worker development in companies refers to ! #! ! ( " ' Worker development in companies includes career development and management development (promotion) activities, which are: worker upgrading training, training 2nd job for workers who are mastered in the 1st job; job rotation and transfer; skill competitions; promoting good workers to trainers, technical staff, managerial staff In the theories, Ivancevich explained the relationship between training and development and need changes of any individual in career development stages in which he/she experienced during working life ) * : to observe, learn and follow instructions of more experienced people )* : accumulating knowledge, experience, being mastered in the job, employees now can work independently )+ : to serve as mentors of those who are in stage 1, and interact with other people Individuals who can not cope with this challenging may shift back to stage ,very few people who have strategic thinking and involve in shaping the direction of the organization itself can 1.2 Implementing training and development technical worker in companies ! in order to accomplish a certain production volume, firms identify the needs workers to be trained in terms of number and categories !, based on job specifications, firms identify the requirements in terms of knowledge and skills !, assess the actual capacities of workers Comparing specific job requirements with actual capacities of each individual worker help managers ! !, identifying specific training objectives in terms of: categories and number of workers needed, and necessary knowledge, skills, attitude and career development possibilities Then, developing the master technical worker T&D plans to serve for current requirements and directions for organizational development firms chose the appropriate training methods and prepare infrastructure including equipments, raw materials The training methods includes: on&the&job training, which are job instruction, apprenticeship, coaching and counseling, and job rotation and transfer; off&the&job training, which are: vestibule training, sending workers to vocational school ! " ! choosing trainers from experienced workers of the firms or inviting outside trainers Trainers should meet requirements in terms of knowledge, skills, teaching capabilities, and attitude !, using training policies and monetary and non&monetary tools to motivate trainees before, during and after the training process !, HR unit should organize and manage training programs effectively 9 10 # $ is assessing the extents that worker T&D to production requirements in terms of: categories and number of workers needed and professional capacities of trainees' In which, firms should clearly assess the extents that trainees respond to job requirements in term of –necessary knowhow, &the mastering levels in handling the operation activities, # – professional attitudes and positive behavior, and # & possibilities to move up on the career path or promoted into managerial positions 1.3 Factors influencing technical worker T&D in companies can be considered as major groups: factors related to worker T&D design and implementation, and external influences individual factors, Amongst these, the % is entirely controlled by firms so it can be improved to increase the effectiveness of worker T&D Therefore, these factors have been concentrated by the thesis Chart 1.1 displays the theoretical framework: Training need analysis Training policies Training methods Extents trainees respond to job requirements in term of: Knowledge Skills Attitude/behavior Trainers’ quality Training programs management Chart 1.1: Theoretical framework of worker T&D in companies The design&implementation factors includes: A Worker training need analysis B Choosing suitable training methods C Trainers’ quality D Training policies, and E Training programs management Individual factors which have certain influences on effectiveness of worker T&D include: age, gender, seniority and mastering levels Considering the external influences, thesis focused on impacts of international integration and some factors such as: employability and opportunities to raise income after training State’s policies about vocational training and high school background RESEARCH METHODOLOGY AND DATA 2.1 Qualitative research & $ ' () *$ in order to: evaluate the T&D practice and investigate the following contents in each company: training need analysis, training program designs, methods choosing, trainers’ quality assessment, T&D effectiveness evaluation; compare, generalize the common characteristics, difficulties or advantages, also consider different problems and problem solving to describe their career path, thus, analyze the relationship between vocational training&skill training&professional development and analyze the need changing of individual workers in each stage of their career progresses to gain the evaluations from different cuts about worker T&D in HN G&T companies Interviewees are: policy makers, researchers, managers at all levels of firms, and trainers Quantitative research Thesis studied the extents of impacts of % to effectiveness of worker T&D Survey has been carried out in 60 HN G&T companies, which include: 33 garment firms (equivalent to 55,1%) and 27 G&T firms (44,9%) 11 & technical workers who are serving garment, textiles and yarn production machines; HR staff, trainers, functional staff and Managerial staff: directors and vice directors of plants, Heads of shift, team leaders and other immediate supervisors However, in practice, most of worker T&D activities in HN G&T companies is on&the&job That’s why all immediate supervisors, some middle managers are trainers at the same time Therefore, the research merged group number (2) and (3) of respondents into only one group that’s called ‘managers/trainers’ Their opinions on worker T&D reflect two side of a coin: evaluations of implementators and evaluations of users & displayed in chart 1.1 & Dependent variables: effectiveness of worker T&D in HN G&T companies which measured by the extents that trainees respond to job requirements in terms of: # # & Independent variables: *' / identified reasonably, sound training program; B ! : instruction (and other coaching and mentoring), apprenticeship, vestibule training, sending workers to vocational schools 0' (& !: assessed by knowledge, skills, teaching capacities, and attitude; 1' : infrastructure serves T&D, training programs management; and 2' Monetary and non&monetary motivating tools, training policies, and cares of top management & + 1.The more identified reasonable training needs, the more effective worker T&D The more systematic the training methods, the more effective worker T&D The more qualified trainers, the more effective worker T&D 12 The better the training programs managed, the more effective worker T&D The more motivated the policies, and the more cares of top management, the more effective worker T&D by ways: direct interviewers and through mails In each firm, there were questionnaires for workers and questionnaire for manager delivered Finally, the survey covered: & Delivered 800 questionnaires for technical workers (code 34)05), recovered 636 acceptable questionnaires & Delivered 400 questionnaires for managers (code 34)67), recovered 321 acceptable questionnaires by the statistic software SPSS *' $ ) 81 Pearson’s Chi&square test (χ2 applied to all pairs of one independent variable vs one dependent variable' Then, calculate the P value, comparing to the significance α=0,05: & If P value these two variables are related & If P value >0,05 => these two variables are not related Gamma (γ ) test to measure the impacts of design&implementation factors to effectiveness of worker T&D' When variables are related, the value of γ refers to strength of impact of independent variable X to dependent variable Y: γ < 0,5 => X has nearly no impact on Y 0,5 X has little impact on Y 0,8 X has a strong impact on Y 3' $ 81 by using the crosstabs 0' $ $ 81 based on statistic descriptive analysis' 13 14 2.3 At desk document analysis method Some other research methods were also applied to the thesis such as: at desk document analysis method, comparing, generalizing PRACTICE OF TECHNICAL WORKER TRAINING AND DEVELOPPMENT IN HANOI GARMAENT AND TEXTILES COMPANIES 3.1 Some major characteristics influence worker T&D in HN G&T companies ! , The Vietnam G&T industry * $ - has been exploiting # # such as international regulations, reduces of State’s subsidiaries, technical barriers, stricter requirements from customers, thus, facing with the risk of being backward due to a series of weaknesses First, production structure imbalance and asynchronous in the level of technological development between garment, textile and yarn production leads to # 81 $ ! becomes more severe' Second, the uneven firm distribution across regions, enterprises concentrated in Hanoi and Ho Chi Minh city lead to difficulties such as increased production costs, # amongst G&T companies versus firms of other industries in the areas ! () *$ $ ) ! # # # 45 98 Being afraid of losing trained workers, wasting time, efforts and cost, firms tend not to invest in intensive worker training or only to train superficially that serve simple operations After several working years, the work becomes more complex, knowledge and skills of many workers not meet the strict production requirements because they have not been adequately and systematically trained Consequently, productivity reduced leaded to low wages make workers feel disappointed That’s why they quit to find other better opportunities to labor of HN G&T companies compared with other industries in the area Therefore, HN G&T companies are always in labor shortages, difficult to attract and recruit new employees and difficult to retain well&trained workers and proficient workmanship Typical characteristics of workforce of HN G&T companies are: # (G&T workers occupied the big proportion), , ! % !, but # & ! (low skilled, mostly short &term trained) Immediate supervisors are old, limited in professional capabilities so HN G&T companies are for replacing these supervisors 3.2 Practice of technical worker T&D in HN G&T companies ! $ () *$ Every year, due to constant product design changes, large scale of technical workers who directly involved in production, as well as high turnover rate, HN G&T companies percentage need to conduct a large amount of worker T&D activities Worker training includes: (1) Vocational training for new recruits: most of HN G&T companies train sewing and cutting workers by apprenticeship method (short theoretical study, then practice directly in the shop 15 floors) or instructions (direct mentoring in production) Because the textile&dyeing and yarn manufacturing operations are more complicated, firms usually applied apprenticeship methods to trainees for a period of 2&3 months (2) Retraining the bad performers: by direct mentoring in production for a period of 1&3 months (3) Skill training: due to fashion trend changes so skills training for technical workers to serve producing the new series of goods takes place very often Training method is coaching and mentoring Worker development includes: (1) Upgrading training and tests are conducted yearly in large scale firms Workers learn theories and practice needed opreations by themselves Based on Job specifications, firms organize the tests (2) Train the 2nd job for workers mastered the 1st job helps firms be more flexible in cases of labor surplus or shortages Workers can increase their incomes, develop their professional capacities Training methods are coaching and mentoring in about 2&3 months, costs about mil to 1.8mil VND per textile&yarn worker or approximately mil VND per garment worker (3) Skill competition looking for good workers to foster development and encourage the movement of skill improvement The contents of the tests are more complicated than upgrading tests and product must be completed within the shortest time (4) Developing technical workers to managerial positions and technicalJfunctional staff in companies Studies in typical HN G&T companies showed that 94,9% supervisors and 28,1% middle managers promoted from technical workers Studying the 16 cases of successful career development (pp.76&82) concludes: workers are able to be promoted to technical&functional staff, supervisors or middle managers, or even top management if they are trained properly , basic backgrounds from vocational training help worders develop their 16 career better and advance to higher positions more easily if workers’ backgrounds are not basic and systematic due to inadequte vocational training, firms need to add supplemental short or long& term courses to assure workers’ professional developments in the advancement stage, being trainers help technical workers get better understanding and job awareness, more love and commitment, better career development and more advancement opportunities , combination of off&the&job training and on&the&job training, especially the methods like mentoring, job rotation or transfer creates positive impacts to career developmetn and management advancement of employees Therefore, vocational training&skill training&professional development on the one hand are to develop the professional capacities of technical workers and motivate them as well, on the other hand, to create and develop quality human resources in order to assure the sustainable development of firms ! / The training needs in terms of number and categories of workers to accomplish a given workload are well identified in HN G&T companies However, due to lacking of Job specifications or poorly written Job specifications, some firms have difficulties in determining the required levels of knowledge, skills that trainees need to satisfy The results of the performance evaluation is not used effectively to identify gaps in knowledge and skills of technical workers need to be trained Most supervisors not know how to make up a personal development plan for an individual worker ! ! / On the basis of the identified training needs and objectives, considered to the infrastructure, the companies often use methods of instruction and apprenticeship (typical case: coach and mentoring at Dalat JSC.) The vestibule training or sending workers to vocational schools are rarely used The instruction is evaluated as the least systematic method Sending workers to vocational schools is 17 assessed the most However, the instruction and apprenticeship are evaluated the most economic and time saving Assessing the dimension of practical and easy to learn, the four methods are equivalent That means # & Vestibule training is the best in terms of systematic, practical, relialistic and easy to learn but a large amount of investment to infrastructure required (typical case: ‘vocational school within the firm’ at Garment 10) ! # / Evaluating the quality of trainers Most trainers of HN G&T companies mainly are part&time (counted to 95,7%), high seniority but qualifications are generally limited Number of technical staff, supervisors, and high&skilled technical workers (grades 5&6) counted only to 33,2% Medium&skilled technical workers (grades 3&4) are majority (counted to 47,9%) Evaluating the motivating policies and cares of top management to worker T&D Most workers participate training courses due to pressure of work and supervisors’ requirements There are few who find learning desires themselves In the invetigated companies, support policies to workers during the training course and compensation policies after the courses are not well motivated The different between assessments of supervisors and workers shows that supervisors not aware of the real situation adequately This might be one of causes explain the problem of many well&trained workers quit the jobs after being trained To solve this problem, besides binding contracts for the minimum serving time after training signed by workers, the companies make provisions on compensation for training costs However, they still can not retain the well&trained workers 18 Evaluating the training course management Since most HN G&T companies use instruction or apprenticeship train methods, so machinery and equipment being used in production are served for practical session of the training course Quantity and quality of machinery and equipment serving for practice are quite good Also, time arrangement are quite reasonable, learning materials are quite enough, and classroom management are quite good ! $ () *$ Generally, extents that trainees respond to job requirements in terms of skills and attitude and behavior are just satisfied but responding levels in terms of knowledge and career development possibilities are poor 3.2 Assessing the impacts of influencing factors to effectiveness of technical worker T&D in HN G&T companies 3.3.1 Assessing the impacts of group of designJimplementing factors to effectiveness of technical worker T&D in HN G&T companies Results of Chi&square test confirm the hypothesizes 1, 3, and but ignore the hypothesis Amongst the group of design&implementing factors, quality of trainers has the strongest impacts on effectiveness of technical worker T&D Especially knowledge, skills and teaching capacities of trainers has a very strong relationship with knowledge, skills, and career development possibilities of trainees The motivated the policies, and the more cares of top management has the 2nd strong impacts to effectiveness of worker T&D, especially to knowledge and career development possibilities of trainees The elements of training needs identification and training course management has slight impacts to effectiveness of worker T&D 19 Besides, it’s impossible to conclude that ! 81 The instruction and apprenticeship are not systematic, not effective in terms of career development possibilities but they are effective in terms of skills The vestibule is considered as the best due to systematic and effectiveness in terms of knowledge, skills, attitude career development possibilities 3.3.2 Assessing the impacts of individual factors to effectiveness of technical worker T&D in HN G&T companies Analyzing the effectiveness of technical worker T&D by gender shows the extents that male and female trainees satisfy the job requirements in terms of knowledge are nearly equivalent However, the extents that female trainees satisfy the job requirements in terms of skills, attitude and behavior and career development possibilities are better than the male workers because the yarn & textile & garment job requires details, carefulness that fit more with female workers Analyzing the effectiveness of technical worker T&D by age and seniority shows the group of over&45&year&old workers are good at knowledge, skills and attitude but limited in career development possibilities Group of from&33&to&45&year&old workers, those who have 15 to 20 years of seniority, are good at knowledge, skills and attitude, especially are the best in terms of career development possibilities Group of under&25&year&old, those who have short&term seniority are the worst in terms of knowledge, skills, attitude, and career development possibilities Analyzing the effectiveness of technical worker T&D by mastering levels, the group of grades 5&6 worker shows the superiority of knowledge, skills, attitudes and career development possibilities compared to others Group of grades 3&4 workers has the self&assessment of meeting the job requirements in terms of 20 knowledge and skills Group of grades 1&2 workers are low at knowledge and skills after being trained In summary, impacts of individual factors to the effectiveness of technical worker T&D as follows: female workers meet the job requirements in terms of skills, attitudes and career development possibilities better than male workers; the older and the more senior workers are, the better they meet the job requirements in terms of knowledge, skills and attitude; the higher grade workers are, the better they meet the job requirements in terms of knowledge, skills, attitudes and career development possibilities ! ! ! Assessing the impacts of other external factors to effectiveness of technical worker T&D in HN G&T companies Session 3.1 analyzed the impacts of international integration, some characteristics of VN G&T industry, some characteristics of labor force to effectiveness of technical worker T&D in HN G&T companies Besides, assessing the impacst of factors such as: employability and opportunities to raise income after training State’s policies about vocational training and high school background shows that the employability and opportunities to raise income after training has greater impacts to effectiveness of technical worker T&D the remain two factors RECOMMENDATIONS FOR IMPROVING THE TECHNICAL WORKER T&D IN HN G&T COMPANIES 4.1 Viewpoints on technical worker T&D in HN G&T companies , $ / + *$ 21 22 Party and State has policy of ‘promoting and improving the quality of vocational training, intellectualization working class gradually’ ‘Intellectualization working class’ refers to implementing technical worker T&D activities in order to have ‘a well educated expertise skillful workforce which are capable of quickly acquire and master new technology, enhance productivity, quality and efficiency of production and business’ Vocational training, retraining, career development, management development are to meet requirements of organizational development, improve quality of technical workforce of G&T industry, contribute to ‘intellectualization Vietnamese working class gradually’ standards, curriculum system, documentations, reference manuals to serve teachers and learners' ! improving training methods to learner¢ered training methods !, implementing training for trainers !, investing in infrastructure and facilities 4.2 Solutions to improve technical worker T&D in HN G&T companies # " () *$ On the one hand, technical worker T&D is the solution for sustainable development to HN G&T companies, help firms adapt to the context of globalization, seize opportunities of shifting G&T production from industrialized countries to developing countries, including Vietnam On the other hand, technical worker T&D Worker should be seen as non&monetary motivating tools to employee, used in combination with the monetary tools to enhance motivation and retain skillful workers At first, firms need to identify their business strategy very clearly, develop the medium&term and long&term business plans which including T&D master plans Identify need for technical workers in terms of number and categories in order to accomplish an amount of planned production volume Develop the competency framework, in which, requirements in terms of knowledge, skills are clearly defined Assess performance of workers periodically, thus, assess the current capacities of workers Compare the current capacities with competency framework to find out the gaps of knowledge/skills in order to identify the training needs , Develop the T&D master plan , # , $ () *$ ! % $ () *$ " $ () *$ % % is primarily to determine the capacities needed to handle operating activities, translate them into training objectives The technical worker T&D in HN G&T should be changed to competency&based approach in order to cacht up with trend of domestic and world' !, analysing jobs to determine neccessary capacities for all operating activities, then, developing competency framework to yarn&textile&garment workers !, developing teaching tools including kits of training and assessment Improve training methods : should not be applied into vocational training It should be applied into skill training, retraining the bad performers, or training the 2nd job for the workers who are mastered the 1st job * should be applied to vocational training the simple jobs like sewing, product finishing Training program includes theoretical session: practical session equal to 30%:70% In order to 23 24 be effective, firms should have good curriculum system, teaching plans, documentations for theoretical sessions, and also good infrastructure and facilities for practical sessions ; # should be applied into vocational training for complicated jobs such as cutting, yarn&textile&dyeing, or QA/QC The firms who have large labor scale e.g more than 1,000 workers should invest in infrastructure for vestibule training The small scale firms could make up an alliance for sharing the infrastructure in vestibule training Vestibule training should also be applied into upgrading activities If there too few learners and infrastructure is poor, firms should send workers to vocational schools < # could be applied into career development and management development Firms should also increased the levels of compensation for training costs if the employee quit before the contract expires and strengthen individual responsibilities to employees HN G&T companies should have the long&term investment in infrastructure and facilities that serve worker T&D Conduct annual reviews, in two aspects : 81 ! Option 1&The indicator of assessing the overall and detailed effectiveness of technical worker T&D of company: measure the extents that trainees respond to job requirements in term of knowledge, skills, attitude, and career development possibilities Option 2&Quick Review: use the Satisfactory Performers Ratio , calculated by dividing the number of qualified skilled technical workers after training in the year divided by the total number of workers participate T&D activities of the companies in that year (unit : % ) apply the level training evaluation models proposed by Kirkpatrick # ! " $ () *$ Improving quality of trainers: train the trainers the followings contents: (i) developing the training programs , explained the training objectives, (ii) using the specialized materials: teaching guidebooks, assessment guidelines, (iii) instructional planning, (iv) preparing lesson plans and following lesson plans, (v) applying the evaluation forms, (vi) teaching skills in using the computer, projector, flipchart, video, camera, Trainers should use modern training methods proficiently, guide and facilitate the learning process of trainees Besides, trainers should be fostered the professional competency Recruit trainers: attract young capable trainers, and contract with the old skillful and knowledgeable workers Improving the motivating policies: pay raise, pay tuition fee when workers get certifications, bonus for good training results, upgrading, promotion, recognize workers’ contribution, empower Improving the training course management: firm should cooperate with vocational schools, iinvite the consultants, combined with the internal resources to implement reviewing and evaluating quality of the curriculum, lesson plans, lectures, references, writing new textbooks, lectures, training manuals for trainers, supporting materials for learning and practice guidelines for the workers # # " $ # " () *$ () *$ Supervisors should make up the personal development plan for each individual workers, and cooperate with HR department to implement the plan Individual’s need are also satisfied )* : Learners are coached or trained by 25 trainers Needs for wage, working conditions, job security should be satisfied )* workers are semi&skilled (grades 2& 3) and can work independently (grades – 3) Supervisors can train the 2nd job or apply job rotation or transfer to satisfy the needs of achievement, self&management and self&esteem ) + : the workers at grades 4&5&6 would serve as mentors or trainers Some could be promoted to supervisors Some could be technical staff Individuals who can not cope with this challenging may shift back to stage To facilitate workers to move from stage up to stage 3, supervisors should identify the right potentials of workers, HR dept should provide suitable T&D activities Needs for self&esteem and self&actualization should be satisfied ,) Most of professionals will maintain in the stage until retired Very few people who have strategic thinking and involve in shaping the direction of the organization can progress from stage to stage In this stage, professionals could be promoted to middle managers, or even top managers of the firms Needs for self&actualization should be satisfied at this stage # $ () *$ almost focus on enhancing the recruitment and motivating activities to retain the skilled workers 4.3 Some suggestions Some suggestions are proposed to Government there would be developing strategies for the suitable G&T production areas, and investing strategies for developing the vocational system in the areas , there would be policies to encourage the firms who have eligible infrastructure provide in&door training activities to their technical workers such as: training subsidiaries, developing training fund in the enterprises… , there would be regulations on enterprises’ cooperating and supporting obligations with vocational schools in order to improve the extents that graduates meet the requirements of practice , improving the system of education and training in order to balance the outcome 26 structure in proportion: undergraduates/ professional secondary/ technical workers is 1/ / 10 , sponsoring the researches in human resources development in G&T Institutes, vocational schools to meet the international agreements In addition, the thesis also proposed some recommendations to the People Committee of Hanoi; some recommendations to the authority bodies should coordinate to implement the improving vocational training system programs and support the technical worker T&D in HN G&T companies; some recommendations to Vinatex as the body who coordinates foreign and domestic training institutions to carry out the human resource development programs, connects with vocational schools to provide consultancy services on technical worker T&D to HN G&T companies CONCLUSION Thesis ‘Training and development technical workers in Hanoi Garment and Textiles Companies’ has achieved the research objectives, has research results and new contributions as described and analysed previously However, the scope of the research is only limited on studying the training and development of yarn&textiles& garment workers, not covering other types of workers such as workers serving the manufacturing process in terms technology, electricity, sanitation, etc in the HN G&T companies In addition, the research scope of the thesis is only limited on the garment and textile enterprises in Hanoi However, the study of a comprehensive field in a larger scale of technical worker T&D in all enterprises of VN G&T industry could be an essential and practical contribution to developing the competitive competency, not only in Hanoi but also in the whole country for the several coming years These might be directions for researches carried out after the thesis 27 LIST OF RELATED RESEARCHES AUTHOR AND PARTICIPATED Nguyen Van Thuy Anh, ' Labor and Social Affair Magazine no 438, Sept 2012, author Nguyen Van Thuy Anh, # Labor and Social Affair Magazine no 436, Aug 2012, author Nguyen Van Thuy Anh, $ # : 52=' National workshop on ‘Developing and improving the bachelor training programs in Business Administration in Vietnam’, 12th Oct, 2011, author 4 + # modified chapters: chapter Roles of Human Resource Management in Organizations, chapter Human Resource Training and development, NEU published in 2011, participated > " # modified chapter Leadership and Power NEU published in 2009, participated Nguyen Van Thuy Anh, ! ' The sciencetific research for PhD Candidates in 2010, code NCS2010.01, author ' Nguyen Van Thuy Anh, + ! #! ! Economics and Development Review, no 331, Aug.2008, author Nguyen Van Thuy Anh, Economics and Development Review, Nov 2001, author ! #! # " -4 , The sciencetific research by Ministry of Education and Training, code B2003.38.58, participated  ... training in companies includes skill training and vocational training, which are: vocational training, skill training, bad performers’ retraining, orientation training Technical worker development. .. competency, ensuring sustainable growth and motivating tools as well, and should change the training points of view and methods to TRAINING AND DEVELOPMENT IN COMPANIES 1 Definitions Technical workers. .. teaching tools including kits of training and assessment Improve training methods : should not be applied into vocational training It should be applied into skill training, retraining the bad performers,