Thông tin tài liệu
business \ OXFORD one one Rachel Appleby John Bradley Nina Leeke Jim Scrivener ‘= socializing :5 oy : How to discuss problems How to update How to give feedback on a project How to link ideas in How 'to be clear in an email How to check instructions How to make arrangements How to present yourself in an interview How to negotiate How to talk about best practice How to report back on a trip How to write œ report How to highlight key info How to respond to questions How to use phrasal verbs How to understand fast speech 00 a presentation How to improvise in a meeting How to improve your pronunciation oOo 52) How to discuss budgets How to be formal in an email How to lead a meeting How to understand different Englishes o 5: = 8Oo c How to discuss resources 000 ed How to plan a project How to brainstorm ideas How to reach a conclusion How to follow up a meeting How to make smaiil talk How to tell a story How to host a formal event How to gossip How to make a speech How to show someone round ©0000 managing projects How fo be an intermediary How to be concise in an email S©eOoOoOoooec How to motivate someone How to give technical instructions 06 How to be supportive How to make conference calls 900 How to interview someone How to get through fo the tight person ooo How to evaluate someone telephoning and email 03 Working intemationally How to frain someone ooooo0°0 02 oococo°o How to be assertive o 01 oooo0oo0o°o managing people course syllabus business one : one be assertive useful & speak tion obje eel, not what you think simple terms Starter ee Complete teacher thra © How assertive are ì : i _ Do you: i ask questions when yes /no/junsure Z2 complain ina restaurant ifthe sev is Ve j "mm § i : t oo To ‘something you not a yes /no /imsure _# i a) roy ° ® rol le) = le) ö | = ; , “92 Martin is the sales distribution manager for a franchise mobile phone company He is speaking on the phone to his boss, Jane Read the text above Then listen to their conversation How does Martin apply DESK? Put the words from the conversation in the correct order Then listen again to check œs/ well / we / aware/ you're / a/ staffing / have / big / problem finish / what / me / was / let / |./ going / feeling / whdt /†o /is /I/ say / my/ say / to prefer to send an emai rather " speak toa‘difficult’ len? ˆ yes / no / unsure volunteer your opinio at ame when you think some hi {no peunsure Writing Asupplier has been late in their delivery of several orders As a result, you had to make last-minute changes to the production schedule Write an email to the supplier informing them that you will not accept any more mistakes Use DESK mean / overworked / that / team / are, agree / that / right / you / we're / must/ now / understaffed clear / want / this / | / be / to / perfectly anything / promise / | / you / though / can't / afraid / I'm \|/ the /it / no / way choice / other / got / see / we've / Language box The expressions wish and If only are used to express desires or feelings Use wish and if only with the past simple fo express something you would like to be different now: from Expressions to help you structure the wish | had a better job! D = point out that / several mistakes / If only he spoke better German! email, Include the following expressions: serious Consequences E = very dissatisfied / poor service / sales department § = need / guarantee delivery dates in future = inform you / repetition late deliveries / look for another supplier would like a different job) (& his level of German isn't good enough) Use wish and if only with the past perfect to express your feelings now about something that happened or something you did in the past: | wish we'd never signed this contract (= we signed if and | think it was a mistake) If only! hadn't bought this car! I'm not happy It's not a good car) ©°3 Jane has spoken to Peter, the managing director of the firm She then meets Martin again Listen to their conversation and answer the questions Does Martin get what he wants? How assertive is Jane? Look at the following direct statements How could you make them more indirect or diplomatic? anon °5 Taking on two more people is impossible! We understand the situation When can | have more staff? Wait for the time being Talking about this is a waste of time! Believe me about a replacement for Tony Listen again What expressions Jane and Martin use instead of the sentences in 4? Speaking You and your teacher work for the same company You have recently changed your job in the company and now have fo drive a lot more on business You also have more expenses and are not happy with the present system of claiming these expenses back at the end of each month (Your teacher is responsible for paying expenses.) Using the DESK technique, role-play the following situation Try to use language from Expressions and the Language box You: * use your own car at present (approximately 1,500 kilometres / month) « have an average monthly expenses claim for last three months of €950 - can you be paid weekly? * are using your own credit card a lot to pay for expenses Possibility of company credit card? Your teacher: « knows company cars are provided when job involves more than 30,000 kilometres a year * knows company policy for expense claims is monthly but this depends on the amount It is possible to pay certain expenses in advance * knows that up to now only the managing director has a company credit card How much is this really needed? -o ee eee eee Lesson record Use wish and if only with could when you know that it is impossible to achieve what you want: | wish | could take a couple of years off and travel around the world (= impossible) new words from this lesson eee useful phrases from this lesson If only they could cut the price! (= but they can't) Use wish and if only with would to say you not approve of someone’s behaviour | wish you would stop interrupting! (= you this frequently and | don’t like it) If only he wouldn’t send me all these emails! (=| receive too many emails from him), Look Look at listening script 1.2 on page 122 Find more examples of wish and if only business one : one managing peop le How to train someone Kasia and Harry are trainers for a large distributor of medical and toiletry products Today they are running a one-day seminar for recently recruited salespeople Listen to four extracts and number this list of training techniques in the order they occur pair work discussion emphasizing key points to take away stating what will be studied in a session praising trainees Look at these ways for learning a new task Which you think is the most effective? * listening to an explanation brainstorming ideas group work signposting the stage of the session role-playing real-life scenarios * reading a book * role-playing « shadowing an experienced person * learning by doing * watching a film demonstration Match the trainers’ comments (1-9) with the functions (a-i) Our topic for today is ‘pharmacy visits’ Please get into a pair with another person CO OnNoakh wn Speaking Look at the pictures from a manual for warehouse workers Imagine that your teacher is a new employee and train them how to these tasks Remember that the pictures show advice and warnings I need a volunteer Make a list You've got five minutes Don't just talk about the products Now I'll pass you over to Kasia I think that’s the last one, isn’t it? The six Ps, as we called them That's all for today Language Inversion — order of subj box ans: reversing the normal word ct and auxiliary verb It is normal in questions but also occurs in some other structures ễ “We can use inversion when a sentence starts with a comparative: - But more important is the way they respond, _We cạn use inversion when a sentence starts with ca negative meaning: At ‘no point did you check your answers an also use inversion when a sentence starts witha word which mm restriction: limitation or “Little you know! ~ Hardly | had sae “everyone: was business one : ene the trainer finished speaking no ene questions am Writing zsa-oaoaa warning students what they shouldn't closing the seminar Imagine that you have to train someone to one small but important task that you regularly perform in your job Make a list of: concluding a section of the seminar « the main things they will need to know or understand stating what will be studied in the session the key things they will need to be able to checking with trainees « the most important things to warn them about, reorganizing people asking for a trainee to help setting trainees a task using a memorable name to help students recall important points © Now write a training document for that person, explaining what they need to know about the task Try to use inversion in your writing (Note that it is particularly common in formal written English.) Replace the words in bold in sentences 1-6 with one of the verbs below in the correct form Then listen again to check reflecton explore demonstrate clarify examine underline We'll make clear some ground rules for visits We'll look at a few ideas to encourage the OK Alex, you'te going to show how not to it: Everyone else watch and think carefully With Harry, you've investigated how to sell the perfumes and toiletries Id just like to stress the key points we've been looking at today pharmacist to buy more items and seriously about what he’s doing wrong, and how he could improve mm mm mm mm Lesson record Inversion occurs after as to express a similarity: They buy a lot from us - as does the next shop weTe going to visit new words from this lesson useful phrases from this lesson He's a great person - as is the whole team Look Look at listening script 2.1 on page 122 Find four more examples of inversion business one : one someone How to evaluate Expressions In this le ways of people’s Complete the performance evaluation document with the headings below good needs improvement does not meet minimum standards excellent Starter Look at the Do you thin! effective in ae Exceptional performance Employee not only achieves set objectives well above established standards but also makes accomplishments in unexpected areas Consistently goes beyond established standards in most areas of responsibility Employee both meets job requirements and reaches objectives above established standards : } ls appraisa Uses of performance | + helping management to supervise : ‘ on promo tions, › i tỆ i Ị t † subordinates more closely + making isi decisions issals transferrals, and dism s by giving + motivating employee ir strengths them feedback on the and weaknesses i Employee fulfills all job requirements and achieves set objectives to an appropriate standard Employee either fails to fulfil set objectives within appropriate standards or does not completely meet sorne job responsibilities Employee neither meets job responsibilities nor achieves important objectives Look again at the performance evaluation document in Can you explain the words in bold? « deciding on training plans establishing pay rises and/or ocatete loca all bonuses and who to them to œ — Tai fe] c5 Đ SS Đ 5Cc SỈ : average : You are Jerry DeSouza Role-play an appraisal with Mira, one of your receptionists (your teacher) Use your notes below Commercial orientation Doesn't promote more expensive packages and memberships performance appraisal of Jerry DeSouza, manager of one of the Kool Karaoke chain of karaoke clubs ị ị Speaking from the Read the written comments : Language box Nof only but qiso is used to emphasize addition, with either a positive or negative meaning: The company has not only developed innovative products, but also won awards fol tnem of the sentence, If not only is at the beginning in order to be more emphatic, we invert the _ subject and verb: Not only did you arrive late, but you also didn't go to the meeting Time management Punctual, sometimes doesn't submit weekly customer report on time Both and is used fo combine two elements You can both scan and print with this machine, | i Writing Mr Dedouza has not only found attracting more customers but has also: manage Ệ be ta keep within budget, Therefore, bringing the club back mto profitability Te mottiivate d She She isi well: -mo i -working icate enough she does not commun ST always know Her colleagues not appointed dis to m This can lead i when there is a proble prea any ut k to them abo tal uld sho She iF ers custom any pe ld email them about i Alternatively, she cou lies a rep She tomer-focused cus is Lee fi Ms y all Usu friendly days She is polite and enquiries within two intn s pla com any ed e not yeceiv | on the hone, We hav received tomers We have not ụ about MP from the cus her colleagues any complaints from i Mr DeSouza could definitely improve in Thh area He prefers to work alone, which is neither helpful to He hhis colleagues nor sustainable in the leng term hardly ever sende in the ‘top: play’ report or The following extract from a performance appraisal uses only simple sentences Rewrite it in a more sophisticated style by joining some of them together part in the management workshops ia this Mr DeSouiza' has been making, an effort regard, &2g more training for new employers However, he has not met the objective of reducitig, staff furriover at his club,so this an area4 DeSouza needs to work on, ee How would you rate Jerry in each area based on the ratings system in 1? Complete the table with your ratings (1-5) i Lesson record Either or shows two alternatives: new words : We should either get paid overtime or have time off in lieu: Neither nor shows a combination of negatives: The new office is neither comfortable nor : convenient We invert the subject and verb after nor for reply fo my emails from this lesson ì ` By v02 nh H2 Ha 0016814080000636001/38038.0000 Er TT nan 1 i ; Things to remember i i emphasis: Jurgen neither phoned from this lesson useful phrases me back nor did he Look Look again at the texts in Expressions Find more examples of these phrases business ©: How fo interview someone In this le n Expressions Read the advert below Which of the ior techniq ì competencies in Starter would be intervie specifically relevant? Starter Match Match be belde wihte 1-6- achievene geolwly —,, le rshib skils telationship building selFowereress teamworking required goals and targets showing an understanding of your own emotions and how they impact on the behaviour of others ° † | Applicant sought for a senior consultant to join vibrant team in Manchester The position involves working on consumer i i and build relationships with your clients and proactively look to develop those accounts As well as day-to-day direction { working co-operatively to achieve goals being able to think beyond boundaries to * project and event management i d j Sage & Wise have shortlisted two applicants for the post in Listen to an extract from each interview What relevant experience does each candidate have in relationship ¡ ; building? ‡ George ä ‘ €andidgie's experience enabling others to develop confidence and realize potential through encouraging, inspiring, and supporting ple them ) nh a Đ = Đ re Cc hs = Speaking You are on the interview panel at Sage & Wise You're going to focus on achievement skills Put your notes below into a logical order, and then, using the language from Expressions and the Language box, ask questions about the candidate's experience (Your teacher is the candidate.) Language box An interviewer usually starts with open questions to put the candidate at ease and to find out - general information Further questions aim to _ get more detail and confirm the information the _ interviewer is looking for They often finish with a hypothetical and/or reflective question Open questions can be Wh- questions or statements beginning Tell me about / Describe : What you admire in the way your colleagues work? Tell: me about an occasion when you came into conflict with a colleague Statements reflecting the candidate's ~_ experience, followed by more open questions are then used to find specific evidence, or “highlight gaps in a candidate's experience: business one : ene * meeting tight deadlines, # “gã | j # ut : seeking opportunities fo contribute to Wj + high-level media management * working closely with a small group of colleagues i † positive outcomes for clients, with the aim | with key account holders, the job includes: create new ideas or approaches of reaching win-win solutions | brands You will work at a strategic level, and will maintain ị a having the determination to meet the b nior PR consultant i ` vies Ties Wise Seni | | | | Writing Which candidate would you offer the job to? Why? ; “0 5g “05 : Listen to a short extract of the interviewers ; choice? Why? ì discussing their opinions What is their Listen again to both extracts What expressions the interviewers use instead You are interviewing a candidate tomorrow for a post i in your office It’s important that their teamworking skills are good Write two questions for each category in the Language box related to teamworking i Write a short advert for your own job Include phrases from Expressions | of the phrases below? according to what has been done so far something in particular that someone gives (to a project / activity) your job to something having the ability to decide on something and act alone without the help of others the perfect person for the job keep in touch with people on a regular basis able to focus on more than one thing at atime ‘ ‡ demonstrating real experience of tasks { able to look closely at small but important aspects 10 showing honesty and professional commitment : ; Look Look at listening scripts 4.1 and 4.2 on page 123 and underline all the questions What category in the Language box does each question belong to? eee Lesson record What interests us is your own involvement What was your role in the project? One thing you don’t appear fo have is experience with the latest software How would you get yourself up to speed? new words from this lesson mm mm mm mm mm useful phrases from this lesson Closed (usually Yes / No) questions are used to confirm your understanding of what the candidate has said so far: So did you get everyone involved? Hypothetical questions probe more deeply, ‘sometimes about the position applied for: What would you if someone was reluctant to join in? "Reflective questions can be used to round off topi decision? this ut How did you feel abo business one : one The new age of the train They say that trends always come full circle First, it was the train that heralded the golden age of travel Then the motor car, and then the plane So could it be that we're about to see a revolution in travel with more and more people shunning the airways for the railways again? a Afrench train with a 25,000-horsépower engine and special wheels broke the world speed tecard recently for conventional rail trains, reaching 3572 mph (574.8 kph) as it shot through the countryside to the applause of spectators The trip was a promotional stunt by the French tail industry, showcasing their wares to the rest of the world, and establishing themselves as market leaders in a new era of high-speed train travel However, it’s not just in France where rail travel is reinventing itself In the UK, new pendolino-style trains are being marketed as cleaner, greener and just , as efficient as other forms of transport — allowing you time to yourself as you hurtle through the countryside These Italian-developed trains, made by the French-owned company Alstom, are speeding across a tange of European countries including Finland, Portugal, and the Czech Republic b The Chinese state railway company has recently launched its own high-speed rail service linking Shanghai with the nearby city of Suzhou, making the 53mile trip in just thirty-nine-minutes As the new system develops, itis hoped that on some routes top speeds will climb to 155 mph, cutting two hours off the trip between Shanghai and Beijing, making it possible to the journey in as little as nine hours However, for the time being there will need to be speed restrictions on some sections of tracks which are unable to cope with the new high speeds ‘We were facing a logistical nightmare,’ a spokesman for the company said, ‘we were struggling to cope with increasing transport demands so the trains are seen as.a way to boost passenger capacity” € The Chinese Xinhua news agency quoted officials as saying the speed increase would raise passenger capacity by more than 18% — in other words, 300,000 more train seats daily and freight capacity by more than 12% The new trains have a futuristic element and in keeping with this high-tech image, the trains support internet wi-fi services for those with laptops and other mobile devices wanting to: keep in touch The upgrade was seen as essential as the railways have been facing stiff competition from the growing read system and increasingly inexpensive, more convenient air travel, ue meaning passengers are preferring these other forms of transport to the overcrowded railways, d Already there have been grumblings about the fares on the new services which are nearly 50% more than current xpress trains But the spokesman claimed that as more seats become available, the prices will level off China, home to the world’s fourth-latgest economy, is keen to show off the new bullet trains as evidence that it can develop its own technology in key sectors, and is not simply where the world comes to assemble products e with Industry heavwy-hitters such as labans Mitsubishi-Kawasaki, Canada’s Bombardier, German giant Siemens, and France's Alstom Back in the 19705 in the UK, the state-run rail company proudly declared in an.advertising slogan that it was the ‘Age of the train’ Maybe they were thirty years too early — Ti oo 7" reading bank Malcolm Gladwell: th ultimate connector You are going to read « Malcolm Gladwell Read the put the sentences (1-8) int best places, (a-h) writer What makes Gladwell so su This fact suggests a concerted effort on his behalf to keep’his privet life just that: private Meanwhile companies such as HP are trying to sign him on a consultancy basis and features in Time magazine's ‘Top 100 influential people’ list Gladwell admits that his research is not original but that he’s a popularizer of other people’s academic ideas He was described as obnoxiously Gladwell’s books are based mainly on business matters He claims he uses other people's research His first book had a great effect on business thinking His second book got him arrested Gladwell embraces the idea of him being a consultant to companies Find words or phrases in the article that match the following definitions T1 1) Nowadays, he describes himself as a Democrat but of course, being a (paragraph 5) adword, phrase, or sound that is repeated organized very carefully or secretly (of hair) in a mass of tight curls (paragraph 6) Suddenly, he found he was being stopped by the police for soeeding when driving style hadn't changed his Which three of these things has Malcolm Gladwell not done? voted in a US election written for American Spectator NOOROWN (paragraph competitive by his own father, but regards his Canadian upbringing as being very mellow and relaxed vate in the USA written for the New Yorker written two books been arrested by the police worked as a consultant for HP become a public speaker Mark the sentences true (T) or false (F) 102 (paragraph 1) relaxed, calm, and happy (paragraph 1) the way that sb looks or behaves useful or helpful to sb when needed (paragraph 1) astatement or an idea that forms the Canadian national, he can't actually in ơn extremely unpleasant way, especially in a way that offends people Gladwell tries hard to keep his private life His childhood provided him with good Gladwell enjoys being well off His writing career began in 1996 from becoming public character traits to be a journalist ilsiness basis for a reasonable line of argument again and again, especially during prayer ‘or meditation; a commonly repeated word of phrase (paragraph 5) (paragraph 5) Over to you Have you read or would you like to read one of Gladwell’s books? How important are first impressions? Have you ever made an important decision based on your first impression of someone? Malcolm Gladwell: the ultimate connector First impressions can be deceptive + he looks like a toss between popstar Lenny Kravitz and comedian Jerry Seinfeld But Malcom Gladwell has written two best-selling books, is a highly sought after public speaker, is number twenty-seven in Accenttre's ranking of “Top 50 business gurus’, a +So who exactly is he? An internet search provides plenty of results about his books and) inspirational work but very little about the man himself, b _ He was born in the UK to an English father and Jamaican mother bat was brotight up in rural Canada in a house with no television, This mixture of a laid-back demeanour and his ae ambition has stood him in good stead for a career in journalism These days he lives in a modest apartment in New York's West Village, and seems rather embarrassed by his monetary succe: In fact, he confesses to being baffled by his prosperity, He scems to enjoy his lifestyle; claiming that being a writer gives him plenty of time to think and drink coffee, Politically he has moved across the spectrum: ay child he was a right-winger, but he puts that down:to the fun radicalism of youth, explaining that Canada was so left-wing that you could only be rebel by being on the right d Gladwell started his writing careerat the Amencan that it doesn't matter how many people you reach but Spectator magazine before moving on to the Washinglon Post and then in 1996 to the New Yorker magazine
Ngày đăng: 18/06/2023, 11:26
Xem thêm:
