BS EN 16602-60:2015 BSI Standards Publication Space product assurance — Electrical, electronic and electromechanical (EEE) components BS EN 16602-60:2015 BRITISH STANDARD National foreword This British Standard is the UK implementation of EN 16602-60:2015 The UK participation in its preparation was entrusted to Technical Committee ACE/68, Space systems and operations A list of organizations represented on this committee can be obtained on request to its secretary This publication does not purport to include all the necessary provisions of a contract Users are responsible for its correct application © The British Standards Institution 2015 Published by BSI Standards Limited 2015 ISBN 978 580 86647 ICS 49.140 Compliance with a British Standard cannot confer immunity from legal obligations This British Standard was published under the authority of the Standards Policy and Strategy Committee on 31 August 2015 Amendments issued since publication Date Text affected BS EN 16602-60:2015 EN 16602-60 EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM August 2015 ICS 49.140 English version Space product assurance - Electrical, electronic and electromechanical (EEE) components Assurance produit des projets spatiaux - Composants électriques, électroniques et électromécaniques (EEE) Raumfahrtproduktsicherung - Elektrische, elektronische und elektromechanische (EEE) Bauteile This European Standard was approved by CEN on 16 November 2014 CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN and CENELEC member This European Standard exists in three official versions (English, French, German) A version in any other language made by translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels © 2015 CEN/CENELEC All rights of exploitation in any form and by any means reserved worldwide for CEN national Members and for CENELEC Members Ref No EN 16602-60:2015 E BS EN 16602-60:2015 EN 16602-60:2015 (E) Table of contents European foreword Introduction Scope Normative references 10 Terms, definitions and abbreviated terms 12 3.1 Terms from other standards 12 3.2 Terms specific to the present standard 12 3.3 Abbreviated terms 13 3.4 Conventions 15 3.5 Nomenclature 16 Requirements for Class components 17 4.1 4.2 4.3 Component programme management 17 4.1.1 General .17 4.1.2 Components control programme 17 4.1.3 Parts control board 17 4.1.4 Declared components list 18 4.1.5 Electrical and mechanical GSE 19 Component selection, evaluation and approval 19 4.2.1 General .19 4.2.2 Manufacturer and component selection 20 4.2.3 Component evaluation 22 4.2.4 Parts approval 25 Component procurement 25 4.3.1 General .25 4.3.2 Procurement specification 26 4.3.3 Screening requirements 26 4.3.4 Initial customer source inspection (precap) 27 4.3.5 Lot acceptance 27 4.3.6 Final customer source inspection (buy-off) 28 BS EN 16602-60:2015 EN 16602-60:2015 (E) 4.3.7 Incoming inspections 29 4.3.8 Radiation verification testing 29 4.3.9 Destructive physical analysis 30 4.3.10 Relifing 31 4.3.11 Manufacturer’s data documentation deliveries 31 4.4 Handling and storage 32 4.5 Component quality assurance 32 4.6 4.7 4.5.1 General .32 4.5.2 Nonconformances or failures 32 4.5.3 Alerts .33 4.5.4 Traceability .33 4.5.5 Lot homogeneity for sampling test 34 Specific components .34 4.6.1 General .34 4.6.2 ASICs 34 4.6.3 Hybrids 34 4.6.4 One time programmable devices 34 4.6.5 Microwave monolithic integrated circuits 35 Documentation .35 Requirements for Class components 37 5.1 5.2 5.3 Component programme management 37 5.1.1 General .37 5.1.2 Components control programme 37 5.1.3 Parts Control Board 37 5.1.4 Declared Components List 38 5.1.5 Electrical and mechanical GSE 39 Component selection, evaluation and approval 39 5.2.1 General .39 5.2.2 Manufacturer and component selection 40 5.2.3 Component evaluation 42 5.2.4 Parts approval 44 Component procurement 45 5.3.1 General .45 5.3.2 Procurement specification 45 5.3.3 Screening requirements 46 5.3.4 Initial Customer Source Inspection (precap) 46 5.3.5 Lot acceptance 46 BS EN 16602-60:2015 EN 16602-60:2015 (E) 5.3.6 Final customer source inspection (buy-off) 47 5.3.7 Incoming inspections 47 5.3.8 Radiation verification testing 48 5.3.9 Destructive physical analysis 49 5.3.10 Relifing 49 5.3.11 Manufacturer’s data documentation deliveries 50 5.4 Handling and storage 50 5.5 Component quality assurance 51 5.6 5.7 5.5.1 General .51 5.5.2 Nonconformances or failures 51 5.5.3 Alerts .51 5.5.4 Traceability .51 5.5.5 Lot homogeneity for sampling test 52 Specific components .52 5.6.1 General .52 5.6.2 ASICs 52 5.6.3 Hybrids 52 5.6.4 One time programmable devices 52 5.6.5 Microwave monolithic integrated circuits 53 Documentation .53 Requirements for Class components 55 6.1 6.2 6.3 Component programme management 55 6.1.1 General .55 6.1.2 Components control programme 55 6.1.3 Parts control board 55 6.1.4 Declared components list 55 6.1.5 Electrical and mechanical GSE 56 Component selection, evaluation and approval 56 6.2.1 General .56 6.2.2 Manufacturer and component selection 57 6.2.3 Component evaluation 59 6.2.4 Parts approval 61 Component procurement 62 6.3.1 General .62 6.3.2 Procurement specification 62 6.3.3 Screening requirements 63 6.3.4 Initial customer source inspection (precap) 63 BS EN 16602-60:2015 EN 16602-60:2015 (E) 6.3.5 Lot acceptance 63 6.3.6 Final customer source inspection (buy-off) 64 6.3.7 Incoming inspections 64 6.3.8 Radiation verification testing 65 6.3.9 Destructive physical analysis 65 6.3.10 Relifing 66 6.3.11 Manufacturer’s data documentation deliveries 66 6.4 Handling and storage 66 6.5 Component quality assurance 67 6.6 6.7 6.5.1 General .67 6.5.2 Nonconformances or failures 67 6.5.3 Alerts .68 6.5.4 Traceability .68 6.5.5 Lot homogeneity for sampling test 68 Specific components .68 6.6.1 Overview 68 6.6.2 ASICs 68 6.6.3 Hybrids 69 6.6.4 One time programmable devices 69 6.6.5 Microwave monolithic integrated circuits 70 Documentation .70 Quality levels 72 Annex A (normative) Component control plan (CCP) - DRD 86 Annex B (normative) Declared component list (DCL) - DRD 88 Annex C (normative) Procurement specification - DRD 90 Annex D (normative) Part approval document (PAD) - DRD 92 Annex E (informative) EEE documents delivery per review 95 Bibliography 98 Tables Table 4-1: Document requirements list for Class components 36 Table 5-1: Document requirements list for Class components 54 Table 6-1:Document requirements list for Class components 71 Table 7-1: Quality levels for Class components 72 Table 7-2: Quality levels for Class components 76 BS EN 16602-60:2015 EN 16602-60:2015 (E) Table 7-3: Quality levels for Class components 81 Table D-1 : PAD sheet 93 Table E-1 : EEE delivery documents 96 BS EN 16602-60:2015 EN 16602-60:2015 (E) European foreword This document (EN 16602-60:2015) has been prepared by Technical Committee CEN/CLC/TC “Space”, the secretariat of which is held by DIN This standard (EN 16602-60:2015) originates from ECSS-Q-ST-60C Rev.2 This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by February 2016, and conflicting national standards shall be withdrawn at the latest by February 2016 Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights This document has been prepared under a mandate given to CEN by the European Commission and the European Free Trade Association This document has been developed to cover specifically space systems and has therefore precedence over any EN covering the same scope but with a wider domain of applicability (e.g : aerospace) According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom BS EN 16602-60:2015 EN 16602-60:2015 (E) Introduction The objective of the EEE component selection, control, procurement and use requirements is to ensure that EEE components used in a space project enables the project to meet its mission requirements Important elements of EEE component requirements include: a component programme management, b component selection, evaluation and approval, c procurement, d handling and storage, e component quality assurance, f specific components, and g documentation The main tools which can be used to reach the objective are: a concurrent engineering, b standardization of component types, c characterization of components, d assessment of component competencies and processes, e testing, screening, lot acceptance and periodic testing, f procurement specifications, g control and inspection, h control of nonconforming materials, i assessment and use of existing component data, j application of specific control to mitigate risk for components with limited data or confidence, and k information management manufacturers including declared The basic approach is as follows: • The customer of a given space project defines the EEE component requirements within the boundaries of this standard They appear in the appropriate clauses of the project requirements as defined in ECSS-M-ST-10 • The supplier defines a component control plan to implement those requirements into a system which enables, for instance, to control the selection, approval, procurement, handling in a schedule compatible with his requirements, and in a cost-efficient way • The supplier ensures that the applicable parts requirements are passed down to lower level suppliers and ensure that they are compliant to these parts requirements BS EN 16602-60:2015 EN 16602-60:2015 (E) Annex A (normative) Component control plan (CCP) - DRD A.1 DRD identification A.1.1 Requirement identification and source document This DRD is called up from ECSS-Q-ST-60 requirement 4.1.2.2a A.1.2 Purpose and objective The purpose of the component control plan (CCP) is to define and structure the activities to be implemented to ensure that the management of a CLASS component programme meets the project objectives This includes achieving the specified project cost, appropriate quality (including function and performance) and minimising schedule and overall risk A.2 Expected response A.2.1 a 86 Scope and content The CCP shall include or refer to the following information: A description of the purpose, content and the reason prompting its preparation, A list of the applicable and reference documents, Any additional terms, definitions and abbreviations, The organizational breakdown structure, responsibility descriptions, management approach and concurrent engineering, Control of lower level suppliers, procurement agents (if any) and manufacturers, Procurement system, Radiation control programme, Component selection and standardization, Component data acquisition and assessment, 10 Component evaluation and related testing approach, BS EN 16602-60:2015 EN 16602-60:2015 (E) 11 Component approval, 12 Component testing, inspection and storage, 13 Component quality assurance activities, 14 Assessment of problem notifications and alerts, 15 Programme planning with schedule of tasks linked to programme milestones, 16 Specific components control and back-up plans whenever there is evidence of possible schedule, quality or technical problems, 17 Reporting and deliverables, 18 Compliance matrix to the clauses of this standard A.2.2 a Special remarks The CCP may be part of the overall project PA plan (see clause 4.1.2.2b) 87 BS EN 16602-60:2015 EN 16602-60:2015 (E) Annex B (normative) Declared component list (DCL) - DRD B.1 DRD identification B.1.1 Requirement identification and source document This DRD is called up from ECSS-Q-ST-60 requirements 4.1.4h, 5.1.4h and 6.1.4g B.1.2 Purpose and objective The purpose of the Declared Components List (DCL) is to provide a status list of all the EEE components intended to be used or actually used as dictated by the phases of the project B.2 Expected response B.2.1 a 88 Scope and content The DCL shall include or refer to the following information: A description of the purpose, content and the reason prompting its preparation, A list of the applicable and reference documents, Any additional terms, definitions or abbreviations, Component number (commercial equivalent designation), Family (ESCC group code), Package, Value or range of values with tolerance for non qualified parts, Component manufacturer (name, country), Generic procurement specification, BS EN 16602-60:2015 EN 16602-60:2015 (E) 10 Detail procurement specification (with issue and revision for non qualified parts), 11 Specification amendment (including issue and revision), 12 Name of the procurement agents (CPPA, supplier, distributor), 13 Quality level and lot test (ESCC LAT or LVT, MIL TCI or QCI or CI), 14 Space qualified status (yes or no), 15 RVT (yes or no), 16 Reference of the PAD or Justification Document, where required, 17 Approval status of the part, 18 Change identification between each DCL issue, 19 Date-code (only for “as built” DCL) B.2.2 Special remarks None 89 BS EN 16602-60:2015 EN 16602-60:2015 (E) Annex C (normative) Procurement specification - DRD C.1 DRD identification C.1.1 Requirement identification and source document This DRD is called up from ECSS-Q-ST-60 requirements 4.3.2d, 5.3.2d and 6.3.2d C.1.2 Purpose and objective The purpose of the Procurement Specification is to establish the component technical specification baseline C.2 Expected response C.2.1 a 90 Scope and content The procurement specification shall include or refer to the following information: A description of the purpose, content and the reason prompting its preparation, A list of the applicable and reference documents, Any additional terms, definitions or abbreviations, Absolute maximum ratings, Electrical and mechanical parameters and limits, Screening, burn-in, and acceptance requirements, Package material and lead finish, Documentation/data requirements, Delta limits when applicable, 10 Criteria for percent defective allowable, BS EN 16602-60:2015 EN 16602-60:2015 (E) 11 LAT or LVT, QCI or TCI, 12 Marking, 13 Storage requirements, 14 Requirements for lot homogeneity, 15 Serialization (when applicable), 16 Protective packaging and handling requirements, 17 Radiation Verification Testing requirements, when applicable C.2.2 Special remarks None 91 BS EN 16602-60:2015 EN 16602-60:2015 (E) Annex D (normative) Part approval document (PAD) - DRD D.1 DRD identification D.1.1 Requirement identification and source document This DRD is called up from ECSS-Q-ST-60 requirements 4.2.4d, 4.3.8c, 5.2.4d, 5.3.8c, 6.2.4d and 6.3.8c D.1.2 Purpose and objective The PAD is a control document the objective of which is to identify the component and to provide information about its evaluation and its acceptability w.r.t.: D.2 approval status, • evaluation tests, • procurement inspections and tests, • lot acceptance or lot verification tests, • radiation hardness data and RVT Expected response a 92 • The information given in Table D-1 shall be provided BS EN 16602-60:2015 EN 16602-60:2015 (E) Table D-1: PAD sheet PROJECT:…………… Doc n°:……………… Prepared by: …………… Issue:………………… Date:……………… Approval requested by:………………………… Family:……………… Fcode [ ] Group:……………… Gcode [ ] Component Number:…………………………………… Commercial Equivalent Designation:………………… Manufacturer/ Country:…………………………… Technology/Characteristics (value or range of values with tolerance, voltage, package etc): …………………………… Pure tin free (Y/N) [ ] Generic specification:……………… Detail specification:…………… …… Issue:… Rev.:… variant:…… Specification amendment: ………… Issue:… Rev.:… variant: … Quality level:…………………… Procurement by:……………………… APPROVAL STATUS EPPL Part 1/2 listed (1/2/N) [ ] ESCC QPL or EQML listed (Y/N) [ ] MIL QPL or QML listed (Y/N) [ ] If yes: QPL/QML Reference:………………………… Other approvals/former usage ……………………………………… Evaluation programme required (Y/N) [ ] If yes reference of the Evaluation Programme:………………………… PROCUREMENT INSPECTIONS and TESTS Precap (Y/N) [ ] Lot acceptance: ESCC LAT/LVT level or subgroup [ MIL QCI/TCI group Buy-off (Y/N) [ ] DPA (Y/N) [ ] [ ] ] if yes: sample size ………………………… Complementary tests ………………………………………… RADIATION HARDNESS DATA Radiation Hardness Assurance Plan applicable (Y/N)[ Doc Ref.: ] Total Dose Effects: Evaluation Test Data (report) reference: …………… Single Event Effects: SEL/SEU/SET/SEFI/SEB/SEGR/others: (cross out when non applicable) Evaluation Test Data (report) reference: …………… RVT required (Y/N)[ ] REMARKS Approval customer Date Approval first-level supplier Date 93 BS EN 16602-60:2015 EN 16602-60:2015 (E) GUIDANCE NOTE FOR COMPLETION OF PART APPROVAL DOCUMENT with justification a single PAD may be generic to cover different ranges of parts Doc No: Issue: Date: Project: Prepared by Approval requested by: Family: Group: Component Number: Commercial Equivalent Designation Technology/Characteristics: Pure tin free (Y/N) Generic specification: Detail specification: Specification Amendment Quality level: Procurement by: Manufacturer/Country: Approval status: Evaluation programme required: Procurement inspections and test: DPA sample size: Complementary tests Lot Acceptance: Radiation Hardness Data SEL/SEU/SET/SEFI/SEB/SEGR/others: Evaluation Test Data (report) reference RVT REMARKS Approval customer: Approval first-level supplier: 94 Unique sequential number Issue of document Date of issue Name of project using the component Name of the person submitting the PAD Name of the company submitting the PAD Capacitor, resistor, etc (Refer ECSS Family Code) Ceramic, tantalum, etc (Refer ECSS Group Code) In accordance with the procurement specification May be generic to cover different range of parts (with justification): e.g range of resistors or capacitors or variants for connectors & accessories Self explanatory Additional details of the components covered by the PAD When tin ≥ 97% (inside the component and terminations) Relevant specification Relevant specification with issue and revisions only required for non qualified parts Relevant specification with issue and revisions As defined in Identify the name of the company procuring the part E.g This can be self, CPPA, distributor, manufacturer or a combination thereof Self-explanatory Information about known approvals (EPPL, ESCC, ESCC/QML, MIL, MIL/QML or other approvals/former usage.) Y/N as applicable Y/N as applicable Number Testing/Inspection in addition to that defined in the procurement specification shall be identified, e.g PIND, upscreening, … Identify level and subgroups Self-explanatory Reference of the test report for SingleEvent Latchup/ SingleEvent Upset/ Single Event Transient/Single Event Functional Interrupt/Single Event Burn out/Single Event Gate Rupture Radiation Verification Test Y/N as applicable Any additional information Signature signifies acceptance Signature signifies acceptance BS EN 16602-60:2015 EN 16602-60:2015 (E) Annex E (informative) EEE documents delivery per review Scope of the Table E-1 is to present relation of documents associated to EEE components activities to support project review objectives as specified in ECSSM-ST-10 NOTE This table constitutes a first indication for the data package content at various reviews The full content of such data package is established as part of the business agreement, which also defines the delivery of the document between reviews The table lists the documents necessary for the project reviews (identified by “+”) The various crosses in a row indicate the increased levels of maturity progressively expected versus reviews The last cross in a row indicates that at that review the document is expected to be completed and finalized NOTE All documents, even when not marked as deliverables in Table E-1, are expected to be available and maintained under configuration management as per ECSS-M-ST-40 (e.g to allow for backtracking in case of changes) Documents listed in Table E-1 are either ECSS-Q-ST-60 DRDs, or DRDs to other ECSS-Q-ST-60-XX, or defined within the referenced DRDs For better understanding of the Phase Review during which the relevant document has to be provided, the following assumptions are given: • Phase Reviews relevant to Documents recalled in Q-ST-60, Q-ST-60-05, QST-60-12 and Q-ST-60-14 have to be considered as “Equipment Level Reviews” • Phase Reviews relevant to Documents recalled in Q-ST-60-02 have to be considered as “ASIC or FPGA Level Reviews” • All document deliveries are given for equipment under development, while for other types of equipment the table content could be different and tailored consequently 95 EN 16602-60:2015 (E) Table E-1: EEE delivery documents Document or DRD title Component control plan (CCP) Reviews MDR PRR SRR PDR + + CDR QR AR ORR FRR LRR CRR ELR MCR DRD ref ECSS-Q-ST-60 Declared component list (DCL) + + Procurement specification + + ECSS-Q-ST-60 Part approval document (PAD) + + ECSS-Q-ST-60 Radiation hardness assurance plan + ECSS-Q-ST-60 Evaluation plans + ECSS-Q-ST-60 Evaluation reports + + + ECSS-Q-ST-60 ECSS-Q-ST-60 ASIC and FPGA control plan (ACP) + + ASIC and FPGA development plan (ADP) + + + ECSS-Q-ST-60-02 ASIC and FPGA requirements specification (ARS) + + + ECSS-Q-ST-60-02 Feasibility and risk assessment report (FRA) + + Verification Plan (VP) + Design validation plan (DVP) Data sheet + Detailed specification (DS) ECSS-Q-ST-60-02 ECSS-Q-ST-60-02 + + ECSS-Q-ST-60-02 + + ECSS-Q-ST-60-02 + + ECSS-Q-ST-60-02 + + ECSS-Q-ST-60-02 + ECSS-Q-ST-60-02 Experience summary report Hybrid circuit technology identification (HTIF) 96 + + ECSS-Q-ST-60-05 EN 16602-60:2015 (E) Document or DRD title Reviews MDR PRR SRR PDR CDR Format of the detail specification of a hybrid circuit + + Similarity form + + MMIC electrical design specification + + + Compliance matrix for custom MMIC design + + + Design package document + + MMIC summary design data sheet + + MMIC procurement specification + + MMIC lot acceptance specification for user LAT + + MMIC visual inspection summary sheet + QR AR ORR FRR LRR CRR ELR MCR DRD ref ECSS-Q-ST-60-05 ECSS-Q-ST-60-05 ECSS-Q-ST-60-12 ECSS-Q-ST-60-12 ECSS-Q-ST-60-12 ECSS-Q-ST-60-12 ECSS-Q-ST-60-12 ECSS-Q-ST-60-12 ECSS-Q-ST-60-12 Internal supplier’s specification + + ECSS-Q-ST-60-13 Justification document + + ECSS-Q-ST-60-13 + ECSS-Q-ST-60-14 Relifing report Mission radiation environment specification + Radiation analysis report + ECSS-Q-ST-60-15 + ECSS-Q-ST-60-15 97 BS EN 16602-60:2015 EN 16602-60:2015 (E) Bibliography EN reference Reference in text Title EN 16601-00 ECSS-S-ST-00 ECSS system – Description, implementation and general requirements EN 16603-10-04 ECSS-E-ST-10-04 Space engineering — Space environment EN 16603-10-12 ECSS-E-ST-10-12 Space engineering — Methods for calculation of radiation received and its effects, and a policy for design margins EN 16601-40 ECSS-M-ST-40 Space project management - Configuration and information management ISO 14621-1 Space systems — Electrical, electronic and electromechanical (EEE) parts — Part 1: Parts management ISO 14621-2 Space systems — Electrical, electronic and electromechanical (EEE) parts — Part 2: Control programme requirements ISO CNN 1234 Include any informative references mentioned in the book, the title of the publication and details of publisher, date of publication, relevant page numbers as relevant MIL-STD-883 Test Method 1019 Ionizing Radiation (Total dose) test Procedure ESCC REP 010 SCSB Decisions Regarding OTP FPGA PPBI 98 This page deliberately left blank NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAW British Standards Institution (BSI) BSI is the national body responsible for preparing British Standards and other standards-related publications, information and services BSI is incorporated by Royal Charter British Standards and other standardization products are published by BSI Standards Limited About us Revisions We bring together business, industry, government, consumers, innovators and others to shape their combined experience and expertise into standards -based solutions Our British Standards and other publications are updated by amendment or revision The knowledge embodied in our standards has been carefully assembled in a dependable format and refined through our open consultation process Organizations of all sizes and across all sectors choose standards to help them achieve their goals Information on standards We can provide you with the knowledge that your organization needs to succeed Find out more about British Standards by visiting our website at bsigroup.com/standards or contacting our Customer Services team or Knowledge Centre Buying standards You can buy and download PDF versions of BSI publications, including British and adopted European and international standards, through our website at bsigroup.com/shop, where hard copies can also be purchased If you need international and foreign standards from other Standards Development Organizations, hard copies can be ordered from our Customer Services team Subscriptions Our range of subscription services are designed to make using standards easier for you For further information on our subscription products go to bsigroup.com/subscriptions With British Standards Online (BSOL) you’ll have instant access to over 55,000 British and adopted European and international standards from your desktop It’s available 24/7 and is refreshed daily so you’ll always be up to date You can keep in touch with standards developments and receive substantial discounts on the purchase price of standards, both in single copy and subscription format, by becoming a BSI Subscribing Member PLUS is an updating service exclusive to BSI Subscribing Members You will automatically receive the latest hard copy of your standards when they’re revised or replaced To find out more about becoming a BSI Subscribing Member and the benefits of membership, please visit bsigroup.com/shop With a Multi-User Network Licence (MUNL) you are able to host standards publications on your intranet Licences can cover as few or as many users as you wish With updates supplied as soon as they’re available, you can be sure your documentation is current For further information, email bsmusales@bsigroup.com BSI Group Headquarters 389 Chiswick High Road London W4 4AL UK We continually improve the quality of our products and services to benefit your business If you find an inaccuracy or ambiguity within a British Standard or other BSI publication please inform the Knowledge Centre Copyright All the data, software and documentation set out in all British Standards and other BSI publications are the property of and copyrighted by BSI, or some person or entity that owns copyright in the information used (such as the international standardization bodies) and has formally licensed such information to BSI for commercial publication and use Except as permitted under the Copyright, Designs and Patents Act 1988 no extract may be reproduced, stored in a retrieval system or transmitted in any form or by any means – electronic, photocopying, recording or otherwise – without prior written permission from BSI Details and advice can be obtained from the Copyright & Licensing Department Useful Contacts: Customer Services Tel: +44 845 086 9001 Email (orders): orders@bsigroup.com Email (enquiries): cservices@bsigroup.com Subscriptions Tel: +44 845 086 9001 Email: subscriptions@bsigroup.com Knowledge Centre Tel: +44 20 8996 7004 Email: knowledgecentre@bsigroup.com Copyright & Licensing Tel: +44 20 8996 7070 Email: copyright@bsigroup.com