Working with project people

SOFTWARE PROJECT MANAGEMENT *** WORKING WITH PROJECT PEOPLE 05/13/14Khoa CNTT - ĐH KHTN 2 Today  Forming a project team  Managing project conflicts  Managing People 05/13/14Khoa CNTT - ĐH KHTN 3 Forming a project team  The life cycle of a typical project team  Interpersonal Skill  Team Building Tips 05/13/14Khoa CNTT - ĐH KHTN 4 The life cycle of a typical project team  Understanding the life cycle of a typical project team PERFORMING NORMING STORMING FORMING 05/13/14Khoa CNTT - ĐH KHTN 5 The life cycle of a typical project team  Forming  Getting to know you …  Everyone is polite and overly cautious  People are unsure, suspicious and nervous  People try to express who they are  People try to build alliance  What manager should do  Help team members get to know one another  Clearly define and communicate roles and responsibilities  Share management expectations of the group 05/13/14Khoa CNTT - ĐH KHTN 6 The life cycle of a typical project team  Storming  The most difficult stage  Members begin to show their true style. No more politeness  Growing impatience – things are not moving fast enough  Disagreement over process, task and over all purpose  What manager should do  Acknowledge it with the team. This is a natural step  Identify conflicts and handle them  Review ground rules  Revisit the purpose and related administrative matters 05/13/14Khoa CNTT - ĐH KHTN 7 The life cycle of a typical project team  Norming  Let’s work together  People accept ground rules and formal procedures  People start to listen more  Focus on tasks and decision making  What manager should do  Continue to emphasize on tasks need to be done  Make sure people follow the road map 05/13/14Khoa CNTT - ĐH KHTN 8 The life cycle of a typical project team  Performing  Working together  Be productive  Be pro-active  Demonstrate loyalty to the group  Respect each other  What manager should do  Be supportive  Provide guideline when needed  Relax a little bit !!! 05/13/14Khoa CNTT - ĐH KHTN 9 Interpersonal Skill  10 tips to improve interpersonal skill  Smile  Be appreciative  Pay attention to others  Active listening  Bring people together (Team building exercises,…)  Resolve conflicts  Communicate clearly  Humor them  See it from the other side  Don’t complain 05/13/14Khoa CNTT - ĐH KHTN 10 Team Building Tips  Criticism without positive suggestion for improvement is useless  Praise when people did a good job  One team, One voice  No figure pointing  Respect  Put your best people in your biggest opportunities, not your biggest problem. [...]... needs ladder  To motivate people is to help people obtain the skills and knowledge so they can move up the hierarchy Khoa CNTT - ĐH KHTN 05/13/14 19 Managing People  Managing People Tips Human beings are fragile as bubbles, managing them with care  Establishing trust - people related issues will be taking care of  Observing – the best way to understand people  Empowering your people  Preventing problems... them  Don’t get involved with employee’s personal life  Khoa CNTT - ĐH KHTN 05/13/14 20 Managing People  Managing People Tips To bring out the best in people – challenge them  People don’t want to be managed, they want guidance  Don’t keep people in the dark  Khoa CNTT - ĐH KHTN 05/13/14 21 Managing People  Leadership Tips Leader is to serve, not to be served  When people failed you, tell them...Today    Forming a project team Managing project conflicts Managing project team Khoa CNTT - ĐH KHTN 05/13/14 11 Managing project conflicts  Conflict is often needed Helps to raise and address problems Helps people “be real” Helps people learn to recognize and benefit from their differences Khoa CNTT - ĐH KHTN 05/13/14 12 Managing project conflicts  Conflict is becoming problem... 05/13/14 16 Today    Forming a project team Managing project conflicts Managing People Khoa CNTT - ĐH KHTN 05/13/14 17 Managing People  Maslow's hierarchy of needs Khoa CNTT - ĐH KHTN 05/13/14 18 Managing People  Maslow's hierarchy of needs  Knowing the needs, manager can identify the effective motivator  People have their basic needs fulfilled become much better workers  People strive to move up the... Khoa CNTT - ĐH KHTN 05/13/14 22 Khoa CNTT - ĐH KHTN 05/13/14 23 References      Project Management Slides, Charlie Nguyen, BikBos Inc The Project Management Life Cycle, Jason Westland Software Project Management For Dummies, Teresa Luckey & Joseph Phillips Project Management Text Book, Nguyen Thi Bich Software Project Management Slides, John Musser Khoa CNTT - ĐH KHTN 05/13/14 24 ... Collaborating – focus on working together Khoa CNTT - ĐH KHTN 05/13/14 15 Managing project conflicts  Conflict Management Tips Keep your emotion to yourself  Conflict resolution should be focused on task, not personality  Humorous is a great way to reduce tension between people  Pick your fight carefully  Giving-in is not a failure, it is a diplomatic approach  Documenting project conflicts and... ĐH KHTN 05/13/14 13 Managing project conflicts  Actions can be done to minimize conflict Regular review employee job description and functions Team meeting at least once a month to build relationship Open door policy – make yourself available Share your views of organization, challenges, etc Khoa CNTT - ĐH KHTN 05/13/14 14 Managing project conflicts  Ways to deal with conflict Ignore it Accommodate . SOFTWARE PROJECT MANAGEMENT *** WORKING WITH PROJECT PEOPLE 05/13/14Khoa CNTT - ĐH KHTN 2 Today  Forming a project team  Managing project conflicts  Managing People 05/13/14Khoa. team  Managing project conflicts  Managing People 05/13/14Khoa CNTT - ĐH KHTN 18 Managing People  Maslow's hierarchy of needs 05/13/14Khoa CNTT - ĐH KHTN 19 Managing People  Maslow's. problem. 05/13/14Khoa CNTT - ĐH KHTN 11 Today  Forming a project team  Managing project conflicts  Managing project team 05/13/14Khoa CNTT - ĐH KHTN 12 Managing project conflicts  Conflict is often needed  Helps