managing quality in architecture

[...]... quality in architecture, in the traditional meaning of the word; design and managing the construction of the built environment – including buildings, engineering works, interiors and landscape architecture – and in the provision of all the services that these activities require The in the details’ view of quality, however, is inappropriate, incorrect and inadequate for a perspective of architecture that... professionals in the design and construction industry xiv Managing Quality in Architecture Sometimes it means the key resources, those who provided case study information, and me as principal author Hopefully the distinction will be evident by the context To avoid the awkward construction of dual pronouns (e.g his/her), gender references in this handbook are masculine in the oddnumbered chapters and feminine in. .. of quality in architecture means improving the degree to which design fulfils needs and expectations What is quality? 5 Managing such a program involves three main activities at the project level: ♦ Quality planning, which establishes quality processes appropriate for a particular project, determines resource requirements, and assesses project inputs ♦ Continual improvement, a process monitoring... initial contributions of authorities in various aspects of managing quality, and case studies of practices, together with paths running out to an extensive collection of related, web-based resources, create a rich tapestry of relevant, valuable information Introduction xiii This tapestry is rich in breadth – there are more than 30 professional disciplines involved in the management of quality in architecture; ... design quality, and of the difficulty in achieving consistency in multi-office practices ♦ James Atkins, FAIA, in the same volume, in a paper entitled 'Maintaining Design Quality' , has an approach not unlike many clients; emphasizing the importance of budget management, value analysis, controlling substitutions, submittal review, controlling construction nonconformity, and design compromise What is quality? ... consider in contracting with suppliers is the suppliers’ quality systems This, in turn, tends to give ISO-certified firms a distinct marketing edge with ISO-certified clients: All other things being equal, a certified firm will score more points in a comparative evaluation for appointment to a project team In Australia, some governmental agencies award extra ‘points’ in evaluation if the firm is certified The internal... overcome, the pitfalls of practice – by taking positive, qualitybased initiatives This book is an all-encompassing guide to enhance our understanding of what we need to be doing everyday in our practices Information is of no value until it is personally applied; until it is used to inform how one thinks and acts; by applying the gained information Only then does the information become knowledge, for then... a building, a bridge, a park Les Izmore was silent during Vern’s announcement, reflecting on his idol’s aphorism, the death of the astronauts in the Discovery shuttle disaster, Frank Lloyd Wright’s remark about planting vines2, and construction administration for the project He thought ‘There is no ivy in space, and the gods won’t be very forgiving’ This handbook is about managing quality in architecture, ... doing things the right way in sequential order.’ xi Foreword Finally, a book on Quality in Architecture that is not mundane – a book that appeals to us right-brained individuals! Straightforward and humorous, while rich in content, this book weaves together all of the elements for a successful quality- based practice of architecture, in one enjoyable read With his choice of key resources, Nelson brings... working internationally showed that 35% of all firms of 50 or more in size where involved in international projects, and that an additional 6% of firms in the 50+ category were actively pursuing international projects.5 Improve the firm Many firms rightly think that QM will improve their internal systems, sometimes as part of a response to external or internal marketing imperatives For example, they think . role of QM in improving communication 159 6.3 Quality in market positioning 163 6.4 Quality in business development 167 6.5 Quality in managing client fi nancial arrangements 170 6.6 The quality. interest to design professionals, because he has focused on the design of planning for quality in services. In his 1992 work Juran on Quality by Design: The New Steps for Planning Quality into. negligence – doing things the right way in sequential order.’ MQA Pt1 v4.indd Sec3:xMQA Pt1 v4.indd Sec3:x 6/23/06 9:43:21 AM6/23/06 9:43:21 AM Foreword Finally, a book on Quality in Architecture