© 2010 SECC www.secc.org.egCMMI For Services (CMMI-SVC)Sally Hassan MoustafaQuality Expert www.secc.org.eg© 2010 SECCAgenda CMMI-SVC Overview Why CMMI-SVC? CMMI-SVC Content CMMI-SVC Benefits What distinguishes CMMI-SVC from other service models? CMMI-SVC, ITIL & ISO 20000 CMMI-SVC Services Offered Critical Success Factors How to Order? www.secc.org.eg© 2010 SECCCMMI-SVC OverviewCMMI-SVC extends the coverage of the CMMI product suite to cover the establishment, management, and delivery of services.Like every CMMI model, CMMI-SVCIs a process improvement approach that provide organizations withthe essential elements of effective processes (PAs)Can be used to guide improvement across a team, project, division,or an entire organization.Helps to set process improvement goals and priorities, provideguidance for quality processes, and provide a point of reference forappraising current processes www.secc.org.eg© 2010 SECCWhy CMMI-SVC?Currently, some service organizations apply CMMI fordevelopment to service delivery.Service organizations comprise 80% of the world economy andtheir importance is expected to continue.Some service provider customers requested that their suppliersdemonstrate a CMMI rating to help differentiate their suppliers fromone another.Other service management do not provide clear improvementpath www.secc.org.eg© 2010 SECCCMMI-SVC Content - 1 www.secc.org.eg© 2010 SECCCMMI-SVC Content - 2ML Process Areas ML 5 - Causal Analysis and Resolution (CAR)- Organizational Innovation and Deployment (OID)ML 4- Organizational Process Performance (OPP)- Quantitative Project Management (QPM)ML 3- Service System Transition (SST)- Incident Resolution and Prevention (IRP) - Service Continuity (SCON)- Capacity and Availability Management (CAM) - Strategic Service Management (STSM)- Service System Development (SSD)- Organizational Process Definition (OPD)- Organizational Process Focus (OPF)- Organizational Training (OT)- Integrated Project Management (IPM)- Risk Management (RSKM) - Decision Analysis and Resolution (DAR)ML 2- Service Delivery (SD)- Requirements Management (REQM)- Project Planning (PP) - Project Monitoring and Control (PMC)- Supplier Agreement Management (SAM)- Configuration Management (CM) - Process & Product Quality Assurance (PPQA)- Measurements & Analysis (MA) www.secc.org.eg© 2010 SECCCMMI-SVC BenefitsImproved quality of services Disciplined culture for service managementvisibility into services, fewer surprisesLess interpretation needed and lower appraisal expense than with CMMI-DEV Applying a CMMI process brought credibility and buy in from stakeholders End-to-end life cycle process approach identifies service requirements, eases deployment issues, and improves efficiencies of support-related groups for IT applications www.secc.org.eg© 2010 SECCWhat’s Different about CMMI-SVCOther models are missing positive elements common to all CMMI models CMMI models have common vocabulary, training, appraisal methods, governance, and infrastructure supporting authorization, certification, and quality control.CMMI provides clearer route map of business change www.secc.org.eg© 2010 SECCCMMI-SVC, ITIL & ISO 20000 www.secc.org.eg© 2010 SECCCMMI-SVC Services OfferedCMMI-SVC consultationCMMI-SVC TrainingCMMI-SVC SCAMPI Appraisals . www.secc.org.egCMMI For Services (CMMI- SVC)Sally Hassan MoustafaQuality Expert www.secc.org.eg© 2010 SECCAgenda CMMI- SVC Overview Why CMMI- SVC? CMMI- SVC. SECCCMMI-SVC Services OfferedCMMI-SVC consultationCMMI-SVC TrainingCMMI-SVC SCAMPI Appraisals www.secc.org.eg© 2010 SECCCMMI-SVC Services OfferedCMMI-SVC consultation•