Six sigma business scorecard ensuring performance for profit (2004)

[...]... Establishing Six Sigma Business Scorecard Measurements 130 Ensuring Data Collection Capability 132 War on Waste 134 Managing Change 135 Integrating Technology and the Six Sigma Business Scorecard 138 CHAPTER EIGHT ADAPTING THE SIX SIGMA BUSINESS SCORECARD TO SMALL BUSINESSES Six Sigma Business Scorecard and Business Size Implementing in a Small Business 144 141 141 CHAPTER NINE MONITORING PERFORMANCE USING... Correlation between BPIn and Profitability Performance 200 CHAPTER THIRTEEN INTEGRATING THE SIX SIGMA BUSINESS SCORECARD AND QUALITY MANAGEMENT SYSTEMS Six Sigma Methodology for Continual Improvement 206 Six Sigma Business Scorecard for Effectiveness 206 Integrating the Six Sigma Business Scorecard with ISO 9001 Cost Containment 208 The Improvement Methodology 209 Steps to Integrate Six Sigma and ISO 9001 213... USING THE SIX SIGMA BUSINESS SCORECARD 147 Management Review 147 Leadership Performance Review 150 Employees’ Performance Review 153 Management Performance Review 154 Compensation for Performance 157 Communication with the Community 158 Annual Review 158 CHAPTER TEN PERFORMANCE, PROFITABILITY, AND STANDARDS Dow Jones Industrial Average Companies 161 Performance and Profitability 162 Measurements for Growth... measuring for a formality That is precisely what the Six Sigma Business Scorecard is designed to do The Six Sigma Business Scorecard combines the Six Sigma methodology for dramatically improving customers’ delight with the Balanced Scorecard method for achieving financial objectives The Six Sigma Business Scorecard utilizes strategy to maximize profitability and growth, accelerate improvement, foster... organization to determine its overall performance level The Six Sigma Business Scorecard methodology highlights the responsibilities for corporate performance and establishes a formula for determining the sigma level of an organization The purpose of the Six Sigma Business Scorecard is twofold: (1) to identify measurements that relate key process measures to a company’s profitability, making the opportunities... corporate performance measurement system that provides some predictable indicators and identifies opportunities for improvement To benefit from the Six Sigma Business Scorecard, business leaders must be willing to think creatively and make necessary organizational changes to balance profitability and growth The organization of Six Sigma Business Scorecard is shown in Figure I-1 The Six Sigma Business Scorecard. .. organization Having been involved with the Six Sigma methodology from its early days, I believe no corporation monitors Sigma level or overall performance index With the Six Sigma Business Scorecard and BPIn, businesses can now determine the corporate wellness index and Sigma level that should be a leading indicator of the financial performance Given that The Six Sigma Business Scorecard offers a new methodology,... new framework for survival Praveen Gupta provides just that by merging two powerful performance improvement processes, Six Sigma and the Balanced Scorecard, to create Six Sigma Business Scorecard I worked with Praveen at Motorola University for several years His experience there, at other parts of Motorola, and AT&T Bell Laboratories before that, and his current role as a Six Sigma performance consultant... the Six Sigma Business Scorecard promotes these requirements The Business Performance Index (BPIn) allows an organization to determine the sigma level as a relative measure of performance This is the first time a model for establishing corporate sigma level has been developed as a leading indicator of corporate performance The first four chapters in the book establish a baseline and define the Six Sigma. .. and Profitability 165 Balancing the Six Sigma Scorecard for Growth and Profitability Business Performance Index (BPIn) 168 Managing for Profitability 171 Managing Sales 171 Reducing Costs 172 Facilitating Growth 174 Inspiring for Innovation 175 CHAPTER ELEVEN LEADERSHIP FOR PERFORMANCE 177 Leadership Challenges Lessons in Leadership 177 180 161 166 xi CONTENTS Seven Practices of Good Leadership for . Seoul Singapore • Sydney • Toronto SIX SIGMA BUSINESS SCORECARD Ensuring Performance for Profit P RAVEEN GUPTA FM _Gupta_ 14173 0-3 8/11/03 4:12 PM Page iii Copyright © 2004 by The McGraw-HIll Companies,. xv participate in the process. People can participate in the process by simply mapping the way they do their work and dis- covering opportunities for breakthrough. For example, people in the patent. 144 CHAPTER NINE. MONITORING PERFORMANCE USING THE SIX SIGMA BUSINESS SCORECARD 147 Management Review 147 Leadership Performance Review 150 Employees’ Performance Review 153 Management Performance