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[...]... Target intelligence: Once a target has been identified on the basis of summary intelligence or other information sources and lawful 6 Ⅲ Intelligence Support Systems: TechnologiesforLawfulIntercepts Network wide Monitoring billions of events for thousands of targets Intercept and summarizing information by correlation and association Target specific Intelligence Re-target Intercept to complete information... communications technologies and supportsystems in use All ISS-based processes must ultimately provide comprehensive surveillance in a lawful manner This includes comprehensive information from any type of network (e.g., wireline, wireless, access, transport, and broadband) on any scale Moreover, the ISS-based process should provide 4 Ⅲ Intelligence Support Systems: TechnologiesforLawfulIntercepts Service... Billing for usage and value ISS tion ma ness/Opera Busi ti o ve illa ecu el Informa Lev ti o ice vel Infor Le n Customer and partner relationship management Sur s ed Ne e/S nc na l Lawfulintercepts Infrastructure protection Fraud detection ISS IntelligenceSupport System Figure 1.1 Intelligencesupportsystems comprehensive information on a real-time basis; that is, it should provide proactive intelligence. .. so forth Specific details can then be obtained from this information 3 Content intelligence: Content intelligence may be needed to lawfully review specific content, for example, all e-mail communications of the target The ISS should make it possible to look at this detailed content information in all forms (e.g., e-mail, VoIP, Web site replay, and chatting replay) Setting the Stage Ⅲ 7 Decision Support. .. Support Systems Business Intelligence Sales Force Automation Other Provider SupportSystems (Operations, Business, Marketing, Intelligence) eBusiness Documentation Systems Customer Relationship Management Management Systems (FCAPS) Employee Training and Education Figure 1.3 Data Maintenance Workflow Messaging Workforce Enterprise Resource Planning Partner Relationship Management High-level interfaces for. .. illustrating the shared role of frameworks at the core that support data maintenance, workflow, messaging, and workforce management Also, 8 Ⅲ Intelligence Support Systems: TechnologiesforLawfulIntercepts functions and services of frameworks are challenged for future applications They are expected to add value through the following attributes: Ⅲ Flexibility to support new communication services, convergence networks,... facilities due to lawfulintercepts Ⅲ How to access, deliver, and collect information in real-time Ⅲ How to improve mediation efficiency while serving multiple functions Ⅲ How to deal with data retention and preservation issues Ⅲ How to standardize intercept technologiesfor various service portfolios and infrastructure components Intelligence supportsystems (ISSs), the focus of this book, are about intelligence. .. business information on networks (Cohen, 2003) The following are examples of the types of information and services provided: Ⅲ Ⅲ Ⅲ Ⅲ Ⅲ Ⅲ Service-usage information Definition and deployment of value-based services Subscriber-level information Information on network abuse or infrastructure attacks (security) Fraud detection Expansion of the mediation database by information from layer 4 to layer 7 for more... infrastructure Ⅲ Supportfor E-business: This new and emerging area could play a significant role for service providers It includes Web-based order entry and returns, Web-based problem reporting and status inquiries, electronic bill presentment and payment, and Web-based customer profile and product information This is the basis for B2B (business to business) and B2C (business to consumer) for service providers... Xcipio Xcipio Xcipio Xcipio Framework for Circuit Switch Delivery Function (CSDF) for Internet Access Delivery Function (IADF) for Call Data Delivery Function (CDDF) for CP-2300 ISP for Wireless Data Delivery Function (WDDF) for Softswitch Delivery Function (SSDF) Utimaco Safeware AG Ⅲ Interception Management System™ (IMS) About the Authors Paul Hoffmann Paul Hoffmann is a highly regarded telecommunications . 9:41 AM Page 1 Intelligence Support Systems AUERBACH PUBLICATIONS www.auerbach-publications.com To Order Call: 1-8 0 0-2 7 2-7 737 • Fax: 1-8 0 0-3 7 4-3 401 E-mail: orders@crcpress.com Agent-Based Manufacturing. only for identification and explanation without intent to infringe. Library of Congress Cataloging-in-Publication Data Hoffmann, Paul. Intelligence support systems : technologies for lawful intercepts. States of America on acid-free paper 10987654321 International Standard Book Number-10: 0-8 49 3-2 85 5-1 (Hardcover) International Standard Book Number-13: 97 8-0 -8 49 3-2 85 5-8 (Hardcover) Library