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MOSES J. LONGVIEW
Street Address - 777 Staff St. Austin, TX 77771 - (H) 555-555-5555 - (M) 555-555-5555 - blueresume@gmail.com
Track record of leadership, with excellent results in improving overall performance, driving revenue, and
creating profit growth. Expertise in call center management, including, outsourcing in domestic and
international venues. Demonstrated ability to identify and troubleshoot critical issues impacting productivity,
cost distribution, marketing, sales, and financial operations. Proven broad-based strengths and
accomplishments.
Areas of Strength Include
PROFESSIONAL EXPERIENCE
Sales Manager: Microsoft 2006 – Current
Redesigned, sales processes yielding 42% increase in customer growth. Organized team focus group workshops that
were instrumental in identifying areas negatively impacting key performance indicators
· Took company from sales losses in 2005 to a 25% profit in 2006.
· Created ad and marketing campaigns using six sigma processes, driving record breaking sales
· Outlined company processes using flow charts to determine areas of opportunity
· Identified process breaks and created working solutions to eliminate problem areas
Performance Manager: Bank of America 2003 – 2006
Restructured client quality operations resulting in a 18% improvement in quality scores and a 25% improvement in
absenteeism. Redesigned account quality though six sigma processes and strategic planning. Managed account
process and quality for over 100 customer service representatives. Reported to Regional Site Director.
· Reorganized account support structure reducing company costs by 10%
· Transitioned account focus to include sales, improving employee moral and account margins by 3%
· Created six sigma strategy outlines to determine areas of opportunity
· Formed focus group teams to provide continued improvement on key performance indicators
Performance Manager: MCI World Com 1999 – 2003
Redefined management coaching models reducing training costs by 18%. Developed reporting that outlined key
area’s of opportunity for company performance. Organized and implemented improvement strategies based on
opportunity areas.
· Reduced attrition by 25%
· Improved employee satisfaction surveys by 15%
· Hit profitability goals 8 consecutive quarters
· Reduced absenteeism by 15%
SENIOR MANAGEMENT PROFESSIONAL
~ Performance Manager from Entry-Level to Executive ~
~ Builds and Motivates Strong Teams That Perform ~
Ø P&L Management
Ø Planning & Budgeting
Ø Cost Controls
Ø Retention Strategy
Ø Sales/Business Development
Ø Bidding, Negotiation
Ø Marketing
Ø Analysis
Ø Quality Control
Ø Organization Reconstruction
Ø Process Re-Engineering
Ø Team Building/Motivation
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formatted resumes like this one
Jacob Smith
123 Main Street
Atlanta, Georgia 30339
Home: (555) 555-1234
Cell: (555) 555-1235
Visit: BlueResume.com for Formatted Samples
Objective
A tenure track position in a well established sociology department, which will allow
for adequate time and funding to be directed toward research.
Summary of Achievements
Rhodes Scholar
1988 - 1990: Awarded two years of postgraduate study at Oxford University.
Pursued the M.Phil in Social Sciences.
Gene Landis Award for Outstanding Teaching
1995 & 1997: Selected by the student body of York College.
Experience
1999 - Present
Assistant Professor, Sociology - University of Pittsburgh, Pittsburgh, PA
Taught such notable courses as "Intro to Sociology", "Sociology of Inequality", and
"The McDonaldization of Society".
1995 - 1998
Lecturer, York College, York, PA
Education
Ph.D, Sociology, 1994
Penn State University, State College, PA
Specialization: Global inequality, sociology of marriage
M.Phil, Social Sciences, 1990
Oxford College, Oxford, UK
B.A. Sociology, Literature 1988
Cornell University
Ithaca, NY
Jacob Smith
123 Main Street
Atlanta, Georgia 30339
Home: (555) 555-1234
Cell: (555) 555-1235
Visit: BlueResume.com for Formatted Samples
OBJECTIVE
Accountant
SUMMARY OF QUALIFICATIONS
Accountant
Maintained accounts payable records.
Filed developing capital project procedures and audit controls.
Developed and maintained capital project files.
Reviewed capital projects purchases.
Assisted in development of computer programs for maintaining capital projects.
Accounting Clerk
Reconciled various expenditure reports to source documents.
Reviewed procurement documents and invoices for accuracy.
Prepared routine entries and posted financial transactions.
Reconciled entries and internal ledgers to financial system reports.
Assisted in preparation of financial statements.
EXPERIENCE
1999 - Present Johansen & Sons Athens, OH
Accounting Clerk
Responsible for all basic accounting functions. Coordinated distribution of invoices
and classified transactions.
1992 - 1997 Giant Food Stores Akron, OH
Assistant Accounting Clerk
Reported directly to the CEO. Handled all corporate financial transactions. Drafted
quarterly and annual financial statements
EDUCATION
B.S. Accounting, Beloit College, Beloit WI
Graduated summa cum laude.
REFERENCES
Available upon request.
Jacob Smith
123 Main Street
Atlanta, Georgia 30339
Home: (555) 555-1234
Cell: (555) 555-1235
Visit: BlueResume.com for Formatted Samples
OBJECTIVE
Accounting position with a CPA firm.
SUMMARY OF QUALIFICATIONS
· Strong accounting knowledge and background.
· Detail oriented and efficient
· Strong analytical ability
· Proficient in Word, WordPerfect, Excel, Microsoft Office, Lotus, Class, and
Peachtree Accounting.
EXPERIENCE
Accountant, 1999 to Present
Ocker & Associates, Indianapolis, Indiana
Assisted the Director of Accounting with accounts receivable. Prepared biweekly
payroll journal entries, reconciled general ledger of accounts with Director of
Accounts on a monthly basis, and annually assisted with year-end budget
preparation.
Accounting Intern, 1994 - 1998
John Merill & Associates, Taylor, Indiana
Dealt with accounts payable procedures, direct billing, control accounting, etc.
Analyzed employee sales, prepared W-2's.
EDUCATION
B.S., Accounting, 1994
Indiana University, Bloomington, IA
Undergraduate Accolades & Involvements
Graduated summa cum laude.
Dean's List
Vice-President, IU Economics Society
Jacob Smith
123 Main Street
Atlanta, Georgia 30339
Home: (555) 555-1234
Cell: (555) 555-1235
Visit: BlueResume.com for Formatted Samples
OBJECTIVE
A position in accounts payable that fully utilizes my experience and abilities.
SUMMARY
· Five years progressively responsible experience in administration and
accounting.
· Proficient in accounting programs, including ACCPAC, Deltek Advantage,
Oracle, Peachtree
· Extremely detail oriented and able to work with minimal supervision.
· Strong organizational skills and excellent interpersonal communication.
EXPERIENCE
Davis & Associates, LLP, Tampa, FL
Accounting Staff, 1999 - Present
Handled all activities in accounts payable and receivable. Ensured timely payments of
vendor invoices. Processed and sent purchase orders and credit memos. Produced a
variety of financial reports. Assisted on completion and maintenance of general
ledgers. Responsible for negotiating past due accounts.
A&R Global Work Solutions, West Palm Beach
Administrative Support, 1997 - 1999
Provided administrative support to upper management via drafting all official
company correspondence, typing, filing and performing data entry. Responsible for
employee time cards and payroll distribution. Reconciled daily invoice transactions
and entered daily sales into main database. Responsible for contacting customers
regarding account collections and past due accounts.
McClory Corporation
Administrative Assistant / Assistant Training Coordinator, 1995 - 1997
Supported managers in training department. Coordinated classes, worked with
various vendors for materials production and distribution. Tracked budget, prepared
expense and training reports, prepared and distributed correspondence, distributed
incoming and outgoing mail and faxes. Maintained lending library. Assisted
customers with purchase depending on wants and needs, trained customers and
employees on product usage, handled customer complaints in a professional manner.
EDUCATION
Florida State University, Tallahassee, FL
B.A., Business Administration, 1995
Chris Smith
123 Main Street
Atlanta, Georgia 30339
Home: (555) 555-1234
Cell: (555) 555-1235
Visit: BlueResume.com for Formatted Samples
PERSONAL INFORMATION
Height: 6' 1"
Weight: 210 lbs
Hair: Brown
Eyes: Brown
RELEVANT EXPERIENCE
Film
All's Quiet in Ashville Sam TCS
Enduring Night James Universal Productions
Television
The Dawsons Principal Turner Studios
One Life to Learn Principal ABS
Theatre
Hamlet Horatio State Street Theatre
Macbeth MacDuff East Side Troupe
Long Days Journey Jamie Eureka Theater
Glass Menagerie Tom Sunset Theatre
TRAINING
B.A., Theater 1992
American University, Washington D.C.
Concentration: Early American Drama, Improvisational Theatre
Director: Laural Smith
SKILLS
Musical - Piano, Trumpet, Vocal (Baritone)
Athletic - Bench press 300 lbs, skiing, basketball, ability to perform front flips & back
flips
Accents - British, Australian, French
Languages - Spanish
Jacob Smith
123 Main Street
Atlanta, Georgia 30339
Home: (555) 555-1234
Cell: (555) 555-1235
Visit: BlueResume.com for Formatted Samples
OBJECTIVE
Position as an actuarial analyst for insurance company.
SUMMARY OF ABILITIES
· In-depth knowledge of multivariate calculus; linear algebra; probability;
statistics; and insurance rate-making or reserving.
· Ability to perform rate-making or reserving analysis; explain actuarial analysis
to customers.
· Effective oral and written communication
· Exceptional scores on SOA exams
EMPLOYMENT HISTORY
Actuarial Analyst, 1998 to Present
Jenson Consulting, Chicago, IL
Extracted and manipulated data to perform quarterly actuarial pricing of various
insurance products. Worked with underwriting claims and IT departments to monitor
strategy initiatives and communicate reporting requirements while exploring systems
solutions
Actuarial Analyst, 1993 to 1998
Etna Insurance, Bloomington, IN
Developed and provided timely, cost-effective actionable information to support the
actuarial functions of product development, pricing, reserving, financial reporting and
source of gain/loss. Prepared and tested rate implementation to ensure the
profitability and financial integrity of the company's business.
Statistician, 1991 to 1993
University of California, San Diego, CA
Performed statistical analyses required for two extramurally funded projects
concerning mentally ill offenders and consumers of community mental health and
drug treatment services. Duties included statistical analyses, coding and derivation of
variables, and preparation of reports and presentations.
EDUCATION
B.A., Economics & Statistics, 1990
University of Texas, Austin, Texas
Jacob Smith
123 Main Street
Atlanta, Georgia 30339
Home: (555) 555-1234
Cell: (555) 555-1235
Visit: BlueResume.com for Formatted Samples
Objective
A challenging position as an administrative assistant at a growth-oriented firm, which
will allow me to both further utilize my skills and acquire new abilities.
Skills
· Typing: 80wpm
· Strong analytical and organizational skills.
· Excellent interpersonal skills, phone manner, and office etiquette.
· Software: All Windows operating systems, Microsoft Word, Excel,
WordPerfect.
Experience
1998 - Present
Administrative Assistant
Watts Pharmaceuticals, Atlanta, GA
o Handled all official company correspondence
o Upgraded office filing system
o Typed all company documents
o Created a computerized customer database
o Typed all company correspondence
o Responsible for new employee training
1994 - 1998
Administrative Assistant
Martitta Chamber of Commerce, Martitta, GA
o Organized the Annual Marietta Chamber Gala
o Typed all company documents
o Responsible for production of company's bi-monthly newsletter
o Answered phones and met with public to answer questions
Education
1994
Hagerstown Business College, Hagerstown, MD
A.A., Business Operations
[...]... 64% 1990 - 1997 Air West San Francisco, CA Customer Service Agent Responsibilities included ticket sales, boarding supervision and customer service during a period of phenomenal company growth Became an expert at problem solving and dealing with customer complaints 1987 - 1990 Piedmont Airlines San Francisco, CA Customer Service Agent Worked with staff to create the best connecting flight service available... Atlanta, Georgia 30339 Home: (555) 555-1234 Cell: (555) 555-1235 Visit: BlueResume.com for Formatted Samples Objective A challenging and rewarding position as a commercial banking executive that utilizes my expertise Employment Citibank Financial, Tulsa, OK Senior Vice President of International Affairs 1998 - Present Head of Business Development for South America Managed the implementation of the division... Researcher PROFESSIONAL SKILLS Operating Systems Windows 98/95/00 , NT, Linux Applications & Languages MS Office (Word, Excel, PowerPoint, Access, FrontPage), Visual Basic, LabView, Matlab, MiniTab, Design Expert Medical Instrumentation Thermodilution, Ultrasound, ECG, Pacemaker, Physiogrip, Electroneurogram, Electroencephalography(EEG) Design & Optimization Using the graphic language LabView, created Electromyography... ACHIEVEMENTS · · · Guest lecturer, Business Department, Ohio State University, 1999 - 2000 Frequent contributor, Business Monthly Excellent communication, interpersonal and managerial skills TECHNICAL EXPERTISE Software Microsoft Office (Word, Excel, PowerPoint, Access), WordPerfect, FrontPage, PhotoShop, PageMaker, Printmaster, Corel Paint 8.0, Microsoft Publisher, Harvard Graphics, Norton Utilities,... Leaders of America Board of Directors, Infotech Corporation Jacob Smith 123 Main Street Atlanta, Georgia 30339 Home: (555) 555-1234 Cell: (555) 555-1235 Visit: BlueResume.com for Formatted Samples Areas of Expertise 1 Strategic Planning 2 Organizational Development 3 Sales Management Strategic Planning - Wrote a business plan to provide existing products to new Southeast Asia markets in - Managed a team... Smith 123 Main Street Atlanta, Georgia 30339 Home: (555) 555-1234 Cell: (555) 555-1235 Visit: BlueResume.com for Formatted Samples Objective Seeking an position as a Care Giver, which will utilize my expertise in early childhood development Qualifications & Achievements · · · · Special Olympics Volunteer First Aid & CPR certified A.A in Psychology Volunteer, New Orleans Regional YMCA Youth Summer Camp . BlueResume.com BlueResume.com Fre e Res umes W WW.BL UERE S UME.C O M Expert Resumes Over 200 Different Professional Resumes W W W . B L U E R E S U M E . C O M Resume Style Sheet Book. excellent results in improving overall performance, driving revenue, and creating profit growth. Expertise in call center management, including, outsourcing in domestic and international venues Process Re-Engineering Ø Team Building/Motivation Visit www.blueresume.com for free formatted resumes like this one Jacob Smith 123 Main Street Atlanta, Georgia 30339 Home: (555) 555-1234
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