.Asserting Yourself at Work pot

[...]... mapping the pattern of influence in your immediate workplace is provided Designed for frontline managers, supervisors, team members, and rankand-file employees, Asserting Yourself at Work promotes forms of behavior and communication that will help you be more successful and more satisfied in your working life AMACOM Self Study Program http://www.amaselfstudy.org/ Pre-Test Asserting Yourself at Work Course... suggests that empowerment contributes to greater employee motivation, productivity, and workplace satisfaction © American Management Association All rights reserved http://www.amanet.org/ 6 AssErTing YoursElf AT Work Team-based work is work performed in a coordinated manner by a set of employees, often individuals with very different skills Many important customer accounts are now handled by teams that include,... in which information about customers and operations flowed upward through the chain of command to the top Workers communicated with their supervisors Those supervisors decided what information was relevant to pass up to the next level, and so on Based on that information, decisions were made at the top level and then communicated downward through the same chain of command The people at or near the... achieving targeted goals and building lasting relationships Asserting Yourself at Work teaches students the skills they need to behave and communicate more assertively—and therefore more effectively—in the workplace Students learn to address their needs and interests at work, and, at the same time, consider the needs and interests of others Beginning with the foundation of self-awareness, the course builds... violate their boundaries These individuals may come from nurturing cultures that foster personal relationships over individual achievement They may have spent their formative years in collectivist rather than in competitive situations in general, more women than men are non-assertive, but that’s been changing as women take on higher positions in the workplace—and new generations of women graduate from... communication The fact of recognizing these influences will help you control them Benchmarking Your motivations Before we get to your assertiveness profile, let’s address your motivations What situations or concerns brought you to thinking of taking this course? © American Management Association All rights reserved http://www.amanet.org/ 11 12 AsserTing YOurseLf AT WOrk Were you tired of being a doormat... achieving cultures that value individual success more than personal relationships They may have spent their formative years in competitive rather than in nurturing social structures in general, more men than women are aggressive, although that’s changing, especially in highly competitive fields © American Management Association All rights reserved http://www.amanet.org/ 4 AssErTing YoursElf AT Work A Mixed... mistakes or get into tough situations, no one wants to come to their aid Assertiveness AnD the neW WorkPlAce The typical workplace has been transformed—from a very controlled and stratified environment to one that is more open and dependent on the initiative of employees at all levels This new workplace benefits from employee assertiveness until a few decades ago, most organizations followed a command-andcontrol... out-of-print date If you have questions regarding the tests, the grading, or the course itself, call Educational Services at 1-800-225-3215 or send an e-mail to ed_svc@amanet.org AMACOM Self Study Program http://www.amaselfstudy.org/ Introduction Welcome to the American Management Association’s Self-Study course on Asserting Yourself at Work Assertiveness is a form of behavior and communication that individuals... http://www.amanet.org/ xvii xviii ASSERTING YOURSELF AT WORk 2 Research indicates that non-verbal elements of communication such as voice tone, facial expression, and posture account for percent of what a listener perceives (a) 93 (b) 55 (c) 20 (d) 7 3 Voice tone, speaking rate, vocal inflection, volume, energy level, and fluency are all aspects of: (a) paralanguage (b) aggressive communication (c) a passive speaking