Commercial Correspondence Unit 3 Enquiries and Replies to Enquiries ThiN ga nH an g co m ThiNganHang com Enquiries 1 Defining enquiry, inquiry, and request 2 Reasons to write 3 General guidelines 4 Ma[.]
an g co m nH Commercial Correspondence Unit Th iN ga Enquiries and Replies to Enquiries ThiNganHang.com an g co m Enquiries Defining: enquiry, inquiry, and request Reasons to write General guidelines Making enquiries Th iN ga nH ThiNganHang.com an g co m Defining terms Th iN ga nH Enquiry: British English Inquiry: American English Request: an action of asking formally and politely for something to be done Enquiry: a request for information about somebody or something In business, an enquiry is a letter asking for business information (also called a request letter) ThiNganHang.com an g co m Reasons to write an enquiry to obtain information (prices, technical data…) to receive printed matter (booklets, catalogues, price lists, or reports) to receive sample products, demonstrations… to seek special favours (permission, advice, help, discounts…) Th iN ga nH ThiNganHang.com 4 nH ga iN State clearly and concisely what you want right from the beginning Keep your enquiry short and to the point, easy to understand and easy to answer Be reasonable Provide complete and accurate information Th an g co m General guidelines in writing enquiries ThiNganHang.com ...an g co m Enquiries Defining: enquiry, inquiry, and request Reasons to write General guidelines Making enquiries Th iN ga nH ThiNganHang.com an g co m Defining... understand and easy to answer Be reasonable Provide complete and accurate information Th an g co m General guidelines in writing enquiries ThiNganHang.com