(Luận văn tốt nghiệp tmu) internship report company ocean edu international english system

THUONGMAI UNIVERSITY ENGLISH FACULTY - - INTERNSHIP REPORT Company: OCEAN EDU INTERNATIONAL ENGLISH SYSTEM Student : Nguyễn Thị Minh Hằng Class : K54N6 Student Code : 18D170261 Supervisor : Lý Kiều Hạnh HA NOI – 2022 i Luan van ACKNOWLEDGEMENT Nowadays, the promotion of international integration and exchange is increasingly becoming a widespread growth trend That tendency has been followed not just by Vietnam, but also by the rest of the world And English has become a prominent communication tool in a variety of industries With the permission and assistance of the Faculty of English Language at the Thuong Mai University, I was able to practice at the Ocean Edu International Language Center and get many vital lessons for myself During my internship, I gained a better understanding of the English language department I understand how to apply theory to actual tasks in order to raise my level As a result, I am really grateful to everyone who assisted me in completing the internship report First and foremost, I would like to thank all of the professors at Thuong Mai University who are always eager to commit themselves to teaching and assisting students, especially those in the Faculty of English who have helped me obtain valuable information and skills over the last three years Particularly, I would like to express my deepest appreciation to Ms Ly Kieu Hanh, who guided and counseled me during my practical training I also appreciate her for working with me during my internship with wonderful tolerance and consistent support In addition, I would like to thank Ocean Edu for providing me with the best working and learning environment throughout my internship I'd want to express my heartfelt gratitude to my mentor, Ms Nguyen Phuong Dung, and the entire team at Ocean Edu, who have always supplied me with optimal circumstances to complete my assignment on time However, this is my first time dealing with genuine work and I only have a limited time, my report cannot avoid certain errors I am looking forward to obtaining comments and ideas from the lecturers in order to improve my internship report Ha Noi, January 21, 2020 Student Nguyễn Thị Minh Hằng ii Luan van TABLE OF CONTENT ACKNOWLEDGEMENT ii LIST OF ABBREVIATIONS iv LIST OF TABLES AND FIGURES v CHAPTER 1: OVERVIEW OF OCEAN EDU INTERNATIONAL SYSTEM 1.1 General information about Ocean Edu International English System 1.2 Business Partner of Ocean Edu 1.3 Ocean Edu's English program 1.4 The organizational structure of Ocean Edu 1.5 Information about Training Department 1.6 Methods of teaching at Ocean Edu English Center 1.7 The company's latest business results 1.8 Customer feedback about Ocean Edu's service CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN OCEAN EDU INTERNATIONAL ENGLISH CENTER 12 2.1 The tasks in the internship process 12 2.1.1 Prepare documents and Powerpoint in accordance with the main teacher's lesson plan 12 2.1.2 Interpret 13 2.1.3 Correcting assignment and addressing students' queries 13 2.1.4 Daily report 13 2.2 The Difficulties and experiences in internship process in Training Department of Ocean Edu 13 2.2.1 The difficulties .13 2.2.2 The Experiences 14 CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN OCEAN EDU .16 3.1 The use of English at work 16 3.2 Some solutions to improve the use of English in Ocean Edu .16 CHAPTER 4: SUGGESTIONS FOR THE SUBJECT OF GRADUATION THESIS .20 CONCLUSION 21 REFERENCES 22 iii Luan van LIST OF ABBREVIATIONS No Abbreviations English meaning CELTA Certificate in English Language Teaching to Adults CLT Communicative language teaching ERP Enterprise Resource Planning IELTS International English Language Testing System LMS Learning Manage System TOEIC Tests of English for International Communication TESOL Teaching English Languages iv Luan van to Speakers of Other LIST OF TABLES AND FIGURES Name Page Diagram 1.1 Organization structure of Ocean Edu Table 1.1 Ocean Edu's 2019-2021 business results report Chart 1.1 Customer feedback rate about Ocean Edu’s service 10 v Luan van CHAPTER 1: OVERVIEW OF OCEAN EDU INTERNATIONAL SYSTEM 1.1 General information about Ocean Edu International English System Name of the company: Ocean Edu International English System Address: Ocean Edu Que Vo - Floor 6+7, Ocean Edu Building, Crossroads of Pho Moi Town, Que Vo, Bac Ninh Telephone: 0222.390.3330 – 0222.390.3377 Email: ocean_quevo@ocean.edu.vn Website: http://ocean.edu.vn/ Logo: The crystallization of the image of the lighthouse and the laurel wreath, as well as the blue color of the sky and the sea, has created an extremely harmonious and impressive logo image, creating a sense of peace but firmness as if affirming the ship of knowledge that crosses the oceans will successfully dock in the joy of victory and glory Ocean Edu English Center is a registered brand of Ocean Education Joint Stock Company and is owned by Lincoln School of Management Singapore, a division of the Human Capital Education Group Ocean Edu was founded in 2007 and has quickly grown to become one of the most prestigious English Education Centers in Vietnam, with over 130 training branches in all provinces, including Ha Noi, Hai Duong, Thai Nguyen, Hung Yen, Luan van Tu Son, Bac Ninh, Bac Giang, Phuc Yen, Vinh Yen, Viet Tri, Phu Ly, Ninh Binh, Nam Dinh, Thai Binh, Thanh Hoa, Vinh, Buon Ma Thuot and so on In particular, Ocean Edu sets out a clear goal, combining the increasing power of the Vietnamese people with contemporary education, always striving to become a Vietnamese education system that reaches the greatest international level The Ocean Edu's objective is to increase the value of information for the community, society, and individuals through English courses, while also meeting the growing practical need to deepen English learning Ocean Edu believes in each student, individually and collectively, and hopes that the solidarity, attachment, and complete development of each person's potential will help them understand the future and the path of the future to success via English classes at the Center Ocean Edu will continue to support educational development, use advanced science and technology, grow branches and training schools, and satisfy the requirements of people in provinces and cities around the country in the future To that end, the Board of Directors, instructors, and staff will commit their efforts to the advancement of the education business Finally, the slogan "Turn on your potential" instills excitement and a desire to explore, discover, and learn English as well as your own skills at Ocean Edu English Center Ocean Edu's message is about the practical values that each student obtains via the acquisition of new information while also making good and beneficial contributions to the community Since then, Ocean English Center Edu has worked hard to establish itself as the most prominent educational brand, trusted and selected by a large number of people 1.2 Business Partner of Ocean Edu Saigon – Hanoi Bank (SHB) In June 2020, SHB International credit cards will benefit from a relationship with Ocean Edu International English This is a cooperation between a bank with a long history of financial operations and a notable institution in the field of English teaching in Vietnam to give students and employees from all over the nation Luan van numerous options for studying English Simultaneously, with 0% interest, meeting the increasing demand for English practice among students throughout the summer 1.3 Ocean Edu's English program The English Center offers English training for children aged to 16, academic English programs for certification tests, and English communication programs with study methods and curricula tailored to each student Programs are organized according to European standards, with several different levels to accommodate the Center's pupils  Discovery English – for to years old According to the European standard training framework, this is a pleasant English curriculum for youngsters to approach new languages and standard pronunciation At this age, the firm has investigated and selected learning programs and curricula with the goal of unlocking children's intellectual potential and assisting them in their overall development Using the Hide and Seek textbook set from the international publisher National Geography; Reasonable class arrangement and schedule are taught in class by a foreign teacher and an assistant teacher with topics on Science, Fine Arts, Mathematics, Linguistics, Art to help children feel happy and ready to accept a new language  Challenge English – for to 11 years old This is a European training curriculum with three levels and ten levels Using the Academy Stars curriculum created by Mc Millan, a global publishing house The curriculum begins by teaching students how to listen, talk, read, write, and communicate in English in the most confident and comfortable manner possible For this age range, Ocean Edu assists youngsters in laying the groundwork for their first English foundations, with the appropriate orientation and combination of teaching approaches to successfully approach the new language  Focus English – for 11 to 16 years old Luan van The training program adheres to the European standard structure, with levels at 12 distinct levels to assist students to practice the four skills of listening, speaking, reading, and writing, as well as grammar, vocabulary, and pronunciation With engaging instruction and interactive activities to assist youngsters in developing their listening and speaking abilities Students are grouped in a proper timetable and committed to output standards using a collection of textbooks from publishers Mc Millan and Pearson  TOEIC examination preparation The TOEIC test preparation program is a curriculum designed exclusively to improve and totally grasp the four skills of Listening, Speaking, Reading, and Writing Simultaneously, increase your reflexive capacity to speak English fluently to work or study overseas The learning content is continually monitored and constantly updated with the most recent exam examples, assisting students in firmly grasping the knowledge required to get good results  IELTS examination preparation The IELTS test preparation program is specifically developed to enhance and fully perfect the four skills of Listening, Speaking, Reading, and Writing, as well as to improve the capacity to talk effectively in English on essential themes in the IELTS exam Furthermore, the curriculum concentrates on training and exam preparation with real-world exams, assisting students in developing flexible problem-solving abilities and achieving high IELTS scores To make it easier to pick the proper course, the learning route is separated into 15 stages that are divided by student goals  Cambridge test practice The Cambridge English exam preparation program is specifically created for pupils over the age of seven to check their English competence via four skills: listening, speaking, reading, and writing, all of which are based on worldwide standards Furthermore, the curriculum emphasizes on training and exam preparation with real-world exams, assisting students in developing adaptable problem-solving abilities and achieving high Cambridge exam scores  Other programs Luan van During its early years, the organization concentrated on creating communicative English instruction and worldwide certification exam preparation However, following a period of creation and expansion, Ocean Edu is currently concentrating on training English programs for children and preparing for international certificates (IELTS, TOEIC) 1.4  The organizational structure of Ocean Edu The organizational structure Director Trainning department Marketing department Sale department Accounting department Customer service department Human resource department Diagram 1.1 Organization structure of Ocean Edu  Functions and duties of department  Marketing department - Analyze the class openings based on sales, demand for course kinds - Determine the best time to start courses - Track the number of times students contact the center - Plan and carry out communication strategies to promote the Ocean Edu brand and increase the efficiency of attracting new students - Run advertisements and respond to clients via the company's website and Facebook; encourage customers to enter their own information and details, which will subsequently be sent to the Sales department Luan van communication abilities, and pupils will be more gregarious and flexible when put in a new context In addition, Ocean Edu has adapted the learning technique on LMS software in the context of the pandemic so that students may directly connect, participate in activities, conduct exercises, and trade with teachers at any time and from any location Finally, Ocean Edu English Center always keeps advanced and relevant materials for each subject up to date in accordance with Oxford standards 1.7 The company's latest business results Unit: VND Year 2018 2019 2020 2021 34.647.752.863 40.972.197.120 36.845.254.357 35.548.365.2 Criteria Revenue 54 Net 30.705.165.502 35.269.259.102 32 302.950.000 31.140.932 20.163.532.981 25.269.259.102 21 325.752 revenue Gross revenue from sales and service providin g Luan van 23.078.702.732 Net 2.300.463.971 4.392.869.709 2.482.873.022 2.009.257.00 profit from operatin g activitie s Other 511.531.111 849.190.000 758.419.000 689.618.155 4.631.995.082 6.912.059.709 5.862.292.022 4.975.675.15 profits Profit before taxes Profit 3.105.596.066 5.329.647.767 4.681.133.618 4.000.540.12 after taxes Table 1.1 Ocean Edu's 2019-2021 business results report The following business performance and service development quality are evaluated based on the above data table: Total income in 2018 is 34.647.752.863 VND; 2019 is 40.972.197.120 VND; 2020 is 36.845.254.357 VND; and 2021 is 35.548.365.254 VND As a result, 2019 is regarded Ocean Edu's most developed year in terms of income for the third year in a row In order to get high revenue, customers who are students have to come to learn English at the Ocean Edu a lot On the other hand, the Ocean Edu's income in 2019 climbed to 6.324.444.257 VND compared to 2018, demonstrating that the quality and development of the Center's services are improving, getting the happiness and support of students and parents while studying English here Because of the severe impact of the Covid pandemic, revenue in 2020 and 2021 are be 4.126.942.763 VND less than in 2019 and 5.423.831.266 VND less than in 2019 1.8 Customer feedback about Ocean Edu's service Luan van 100 90 80 70 60 50 40 30 20 10 2018 2019 2020 Satisfied 2021 Dissatisfied Chart 1.1 Customer feedback rate about Ocean Edu’s service Ocean Edu has also created its own reputation and brand through many years of formation and development, helping to lower the percentage of clients who are dissatisfied with the service to 7% (2021) Furthermore, Ocean Edu is the first firm in the education market to use the most modern ERP management system to monitor, capture, professionally manage, and offer better quality training services pupils, as well as the Center's future sustainable growth plan In order to maintain a high level of quality and reputation in training services, the Center strives to meet the demands of as many customers as possible Professional, active, hospitable, and attentive people have contributed to the success and strength of Ocean Edu English Center in terms of training service quality The attentive, sympathetic, and passionate care provided by the employees from the beginning to the completion of their services, as well as their youthful, energetic personality and high level of education, have all contributed to the improvement of language instruction quality Especially, whether with any customer, whether contacting directly or indirectly via phone, email, or visiting the facilities to request more information, the Center's staff always guides, cares for, and provides full service 10 Luan van enough to provide customers with useful information with the most enthusiasm and friendliness Using customer satisfaction as a measure of capacity and strengthening the quality of English training services, all employees strive to enhance the best service quality for clients customer 11 Luan van CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN OCEAN EDU INTERNATIONAL ENGLISH CENTER 2.1 The tasks in the internship process I work as a teaching assistant at the Ocean Edu International English center I accepted the position of teaching assistant for classes TRD_TEENS20_1B and TRD_TEENS22_2A Both classes are part of the Focus English program, which is designed for students aged 11 to 16 Focus English is a curriculum that adheres to the European standard training structure, with levels divided into 12 discrete levels in ascending order This is a rigorous learning curriculum that teaches pupils the four abilities of hearing, speaking, reading, and writing, as well as grammar, vocabulary, and pronunciation Each course's lesson plan is meticulously planned Through a range of interesting and enriching classroom activities, students will acquire new vocabulary, perfect pronunciation, and have several opportunities to strengthen their listening and speaking skills More significantly, the study program provides students with a defined direction in their English learning route in order to reach the 6.0 IELTS target My first week of internship at Ocean Edu was spent learning about the company's policies and procedures In addition, I attended the center's English courses to study, become acquainted with the activities, working, and interpreting of a teaching assistant in a class furthermore, I was familiar with a variety of duties at the training board's office, such as how to prepare instructional plans, how to find materials, and so on During the remaining weeks, I officially worked as a teaching assistant, doing the following tasks: 2.1.1 Prepare documents and Powerpoint in accordance with the main teacher's lesson plan The main teacher will provide me the lesson plan as well as the materials to be printed a few days before each class Following that, I will write a teaching script, develop Powerpoint, and compile a range of materials and outlines to help students 12 Luan van understand and absorb the lectures Furthermore, I am allowed to provide my suggestions to make the lecture more vibrant and appealing 2.1.2 Interpret Because all of the teachers at Ocean Edu are from other countries, I will be in charge of interpreting between teachers and students 2.1.3 Correcting assignment and addressing students' queries After each lecture, the teacher will frequently give homework to pupils in order for them to practice their new information It is certain that it will cause some difficulties for students At this point, I will responsible for monitoring each student's learning condition and issuing directions This job may be accomplished through online contact, notably the Zalo application, where students can raise questions and concerns and I can gladly respond At the start of the following session, the teacher and I will continue to check and correct the pupils' homework 2.1.4 Daily report After one day of work, I am required to create our own report utilizing the company's Google Drive sheet This application will allow managers to swiftly trac k individual workers' daily activity In addition, I must report the class size, the number of kids who attend school each day, the number of students who are missing, and the learning situation of each student 2.2 The Difficulties and experiences in internship process in Training Department of Ocean Edu 2.2.1 The difficulties During my internship at Ocean Edu, I encountered some difficulties in the course of my work The first one is the experience in classroom management I was tasked with being the teaching assistant for two classes, TRD_TEENS20_1B and TRD_TEENS22_2A When working with young children, the personalities of the pupils are sometimes quite lively, making it difficult to govern the class Furthermore, 13 Luan van because I am a timid person, keeping the class vibrant and exciting was a problem for me in my early days as a teaching assistant, but I handled it admirably The second issue is one of listening and speaking abilities My public speaking skills have had a significant impact on my teaching career Because a class includes around 18 - 20 students, but I am a new teaching assistant, I not have much experience in class, which causes pressure and psychological discomfort, so I could not talk smoothly at first Furthermore, while I have a vast vocabulary, my reflexes are weak, so I am sometimes perplexed while interpreting students' inquiries to foreign language teachers and vice versa Additionally, it required some time to adjust owing to not being accustomed to the accents of Australian, British, and American native speakers, as well as not being comfortable with the speaking tempo of native speakers The final issue to emphasize is the heavy workload I spend most of my time in front of the computer preparing, correcting, and answering questions regarding classwork for each student, so I work over hours a day 2.2.2 The Experiences However, throughout the internship, I also learned numerous essential lessons and gained diverse experiences for myself that aided me in my professional growth: - Interning at Ocean Edu International English Center has provided me the chance to work in a fast-paced workplace with a kind and professional team of teachers and employees - The internship let me see my own weaknesses, the challenges, and the restrictions that I still face, and clearly identify what I require, what is suitable for me, and what needs to be nurtured and improved - I am a quiet person, but obtaining enthusiastic and helpful assistance from instructors as well as coworkers has made me more confident in completing assignments and calmer in dealing with difficulties that I not want to deal with - Throughout the internship, I had several chances to meet and converse with native teachers, which helped me develop my reflexes and English speaking abilities 14 Luan van - Learn a lot of professional knowledge and how to successfully apply what I have studied at university - I have gotten better at presenting in front of large crowds and communicating my point of view Now I can simply interpret for native teachers as well as pupils - Now I know how to organize my classes well, I am more creative and energetic Furthermore, I have developed a strong relationship with the individuals around me - I've learned to better manage my time It has allowed me to concentrate better and be more productive I am especially mindful of how to keep a feeling of balance in my daily life and reduce work stress - Being able to work in an orderly manner allows me to be more conscious of how I dress and behave at work - Working as a teaching assistant has also helped me develop my office information technology abilities 15 Luan van CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN OCEAN EDU 3.1 The use of English at work Ocean Edu is an English facility for people who desire to improve their English communication skills and prepare for English-related certifications As a result, English is a vital component of Ocean Edu During my internship at Ocean Edu, I discovered that not all departments had the same level of English proficiency English is the most commonly used language in the training department Teachers and students routinely converse in English in the classroom, and English is used in all teaching and learning activities Because Ocean Edu employs only international teachers, including native teachers (from the United Kingdom, the United States, Australia, and New Zealand) and Asian teachers (from the Philippines) All teachers have a university degree or higher; extensive pedagogical skills and longterm teaching experience; and international teaching English certificates TESOL and CELTA Furthermore, the teaching assistants are English majors at institutions Not just in class, but also at the office, I and my colleagues are in charge of doing English related work such as document preparation, lesson planning, Powerpoint, and so on All other departments' members understand English well, but their usage of English for daily contact is still restricted Most of them can only read and comprehend specialist English and are unable to converse or write effectively They introduce customers to English classes, especially in the sales department, but their English abilities are still limited I think that the marketing, sales, and customer service departments should have a basic understanding of English communication skills in order to advise consumers on courses and help them better understand the benefits of studying English Furthermore, owing to the infrequent English communication environment, employees choose to speak Vietnamese when working and transferring information in departments such as accounting and human resources 3.2 Some solutions to improve the use of English in Ocean Edu  Ocean Edu should arrange weekly English training sessions for all staff, particularly new hires Furthermore, schedule discussions and meetings between experienced corporate employees and new employees to exchange and gain 16 Luan van experiences to enhance English abilities as well as find weaknesses to improve their English skills  Bonuses and special wages for staff are another technique for encouraging the use of English Staff who can utilize English proficiently, in particular, will be awarded monthly, quarterly, and yearly, with allowances based on the students' foreign language competency This helps to build incentives for everyone to work together to their maximum capacity  Every employee, not only those in the training department, but all departments in Ocean Edu, must have a stronger feeling of self-improvement in terms of language skills, particularly speaking abilities, and be continually learning from experience and growing themselves I will propose the following strategies to improve each employee's English speaking skills: - Learn sentences rather than single words One reason for not translating is that a lack of vocabulary leads to misunderstanding while conversing in Vietnamese Vocabulary development is critical in listening and translation When you learn a new term, attempt to use it in a sentence To practice and memorize, repeat each sentence ten times If you practice this with each new English word you learn, you will be able to speak English more naturally - Practice thinking in English rather than Vietnamese Thinking to the act of releasing human speech results in the formation of communicative reflexes As a result, you can practice thinking in English rather than Vietnamese to develop faster reflexes You may practice speaking English online at any time and from any location Try to think of anything in English, from simple to complex - Practice speaking the language in front of a mirror When you have some free time, you can talk to yourself for roughly 2-3 minutes about known things Sharing information about family, hobbies, and friends, for example By reflecting, you may enhance your voice, emotions, and body language Knowing what your image would seem like in the eyes of the opposing person will 17 Luan van allow you to change properly When practicing English using a mirror, remember to say each phrase loudly, carefully, and clearly At the same time, pay attention to intonation and appropriately pause up and down If you find yourself suddenly speaking without words or sentence structure, consider how to switch to another mode of communication - Regularly practice listening to English The only way to become used to a typical English accent is to listen a lot There are numerous listening objectives, such as hearing to become acquainted with intonation, hearing to learn pronunciation, and hearing to gain information There are several techniques to practice listening For example, you may watch movies, listen to the news, or use English listening practice applications You may open YouTube and listen to some of your favorite channels while cooking, cleaning to get acclimated to how native people pronounce English - Record your English speech and listen to it afterward Record your English speaking and listen to it again to enhance your standard English accent You will notice plenty of common faults at that time, such as swallowing sounds, forgetting the last consonant, wrong emphasis, stuttering, speaking too rapidly, and so on Make it a habit to it every night before you go to bed Sleep, then choose a 2-minute book or article snippet to record and listen to again to compare daily development  Finally, for those of you who work as English teaching assistants like myself, in addition to developing your speaking skills, you should also focus on enhancing your interpreting skills for foreign teachers in the following ways: - Build your vocabulary: During the teaching process, the teaching assistant must swiftly transform the speech into the target language You will not have time to open the dictionary, go through it to find the definition, and then use the appropriate word As a result, it is practically vital to build your vocabulary in both the source and target languages with the proper meaning 18 Luan van - Watch videos: View videos on the topics you need to comprehend and grasp the best aspects of the speakers, such as body language and linguistic abilities After watching the films, think about what you appreciate best about them and how you would carry out the assignment if you were required to interpret it Record your interpreting sessions in brief bursts and listen to them attentively to verify for accuracy and any needed changes - Note-taking: During the interpreting task, you must follow the speeches of a native teacher and properly interpret them as soon as possible Rather than summarizing the words provided, you must present everything in detail with no alterations All of this causes tension, especially if you're a newbie who doesn't know how to quickly recall speech, therefore taking notes is a useful exercise - Practice daily: Make time every day to practice translation Because no one is a flawless translation, all interpreters must devote time to practice in order to develop Keep note of your errors and learn from them so that you don't make the same ones again Try back-translation or translating materials from one language to another If you're used to translating English into another language, try it the other way around Back translation can help you learn the other language more effectively and fluently - Talk with other interpreters Communicate with other interpreters or native speakers of the language you are translating Ask them for tips on how you can improve your interpreter skills and ask them to review your work for mistakes so that you can learn how to improve yo ur interpretation skills 19 Luan van CHAPTER 4: SUGGESTIONS FOR THE SUBJECT OF GRADUATION THESIS Topic: A study on difficulties in interpreting practice of students at the Thuong Mai University During my internship at Ocean Edu English Center, I saw that several teaching assistants still struggled to translate for international students and teachers They experience obstacles in the interpreting process, such as inappropriate translation and a lack of relevant terminology Despite the fact that interpreting is taught at all institutions with English degrees, students are still perplexed when it comes to interpreting in real life To clarify this point, I'd like to suggest "A study on difficulties in interpreting practice of students at the Thuong Mai University" as the topic for my graduation thesis On that premise, I want to clearly identify the problems that students frequently experience while practicing interpreting and provide viable methods to assist them in overcoming those mistakes 20 Luan van CONCLUSION English is an international language that is becoming increasingly popular across the world, thus the demand to acquire it to satisfy the needs of society and employment is rising The Ocean Edu Center is one of several English Training Centers that have been developed with the objective of developing and upgrading students' abilities Ocean Edu is increasingly expressing its place in the sector of English training after 14 years of development and formation, garnering customers' trust by consistently enhancing service and training quality I gained a lot of vital lessons during my month-long internship at the center With my prior knowledge and actual experience gathered during a month internship at Ocean Edu, I create this report to highlight some of the company's challenges And I hope that it will help to its growth in the future Once again, I am grateful for the enthusiastic advice of Ocean Edu’s members as well as English department professors, who have actively assisted me in preparing my internship report Ha Noi, January 21, 2020 Student Nguyễn Thị Minh Hằng 21 Luan van REFERENCES Website: https://ocean.edu.vn/vi-VN/ Documents from Training Department 22 Luan van ... General information about Ocean Edu International English System Name of the company: Ocean Edu International English System Address: Ocean Edu Que Vo - Floor 6+7, Ocean Edu Building, Crossroads... 1: OVERVIEW OF OCEAN EDU INTERNATIONAL SYSTEM 1.1 General information about Ocean Edu International English System 1.2 Business Partner of Ocean Edu 1.3 Ocean Edu'' s English program... of Ocean Edu Table 1.1 Ocean Edu'' s 2019-2021 business results report Chart 1.1 Customer feedback rate about Ocean Edu? ??s service 10 v Luan van CHAPTER 1: OVERVIEW OF OCEAN EDU INTERNATIONAL SYSTEM